Maidstone Borough council (Housing Association) average reviews all over the web

1.6
Total Reviews 80

Average reviews from all platforms

Average Rating 1.6

Average reviews from all platforms

  • 5.0
    7
  • 4.0
    3
  • 3.0
    2
  • 2.0
    5
  • 1.0
    63
Maidstone Borough council (Housing Association) reviews breakdown:
Google
1.6
80

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80 Maidstone Borough council (Housing Association) reviews on Google

BW
Beverley wellard 1 year ago on Google
( 1 out of 5 )

E-mailed Golding Homes on 12/09/2022 regarding window handle constantly locking and not being able to open.
No response from Golding Homes, E-mailed again on 10/10 2022 with same issue, …

R
Rambo 1 year ago on Google
( 1 out of 5 )

Takes hours to get through on phone to report a repair and to report an emergency! Took 3 days for emergency repair to be done to boiler last week after being told on first phone call it’ll be done within 24hours, I didn’t even hear back so …

JC
Julie Clare 1 year ago on Google
( 5 out of 5 )

Had to call today phone answered very quickly and a lovely lady called Becky dealt with my problems from start to finish. She is a credit to you, polite helpful,friendly and caring thank you Becky.

RW
Rich Williamson 1 year ago on Google
( 1 out of 5 )

Absolutely terrible. I don’t mean the people who do the maintenance or answer the phones but the management, the tenancy advisors etc…the higher up your interactions with this organisation the more dismissive, rude, arrogant and …

AK
Ann Ka 1 year ago on Google
( 1 out of 5 )

We were very inspired by the new collaboration with this organization with the sonorous name Golden Homes! Unfortunately, they did not live up to our expectations, on the contrary, I would recommend that they change their name to Moldy …

BS
Bridget Simmonds 1 year ago on Google
( 1 out of 5 )

Poor customer service, leave elderly tenants with no heating or hot water, happy to take their money but don’t provide a service. Trying to get hold of anyone is impossible

ML
Maria Langridge 1 year ago on Google
( 1 out of 5 )

It is impossible to get through on the phone. I have sat on hold for hours! I have also used the “Call back” service which is supposed to save your place in the queue and call you back but I never get called back. I had to take a days unpaid leave for a repair and no one turned up because the person “ran out of time”

JH
Jean Hart 1 year ago on Google
( 1 out of 5 )

Been on phone twice today waited an hour for each nobody answering phone’s star feature not working so no ring back. Got no heating so how the hell are you supposed tohet someone out. Not a happy tenant, wouldn’t give them any stars if posdible

TF
Tom Foulds 1 year ago on Google
( 4 out of 5 )

Just moved into our new bungalow and a number of repairs were reported. I have to say how efficient and responsive Golding Homes were in responding to our requests.

BH
Billie Harvey 1 year ago on Google
( 1 out of 5 )

This company is the most disgusting, sick and vile excuse of housing association. Will leave residents cold, in deteriorating properties whilst they have a flashy, office with a gym . They park in residents spots (residents pay for their …

JF
jane follett 1 year ago on Google
( 1 out of 5 )

I’ve been complaining about serious damp and mould for over a year it’s damaged clothes furniture furnishings etc keep being told it was caused by ventilation I had thermal imaging Done on property which showed heat escaping from the entire property and cgap around front door emailed 3 times for update no respose will be contacting CAB

KB
K B 1 year ago on Google
( 1 out of 5 )

Lots of promises to complete outstanding repairs, since first reported in 2019. Its been a long hard fight but still not ended. Simplist request for info of am or pm calls ignored. This company not organised and internal comms are dire. No …

KW
Klaire Wave 1 year ago on Google
( 1 out of 5 )

Masters at the art of fobbing off. Even the smallest of issues takes multiple calls to even start to get looked at. The girls on the phone line are very friendly and make you think it is going to be passed on and you will “get a call back”. …

K
Kelly 1 year ago on Google
( 1 out of 5 )

I’ve been waiting for 2 years for a front door replacement which bowed on my new build golding homes property, which was identified by one of their workers. Over 30 emails back and forth, many phones call and false promises, missed …

SC
Saxon Crow 1 year ago on Google
( 1 out of 5 )

55 minute call waiting and then hung up on. If I could use some choice words about this so called company I would be making a sailor blush. What an awful, awful organisation!

SD
Susan Davis 1 year ago on Google
( 1 out of 5 )

I have been waiting for my bathroom roof to be repaired since feb/ march, I had a contractor come out and look at it and said i needed a new roof and cladding, which i knew as i had a dark shadow in my bathroom and the paint is cracking. …

VC
viv clarkson 1 year ago on Google
( 1 out of 5 )

We have had no heating in our house since Friday evening, I tried contacting the emergency phone number several times over the weekend sometimes on hold for 45mins with no response. I also tried to fill in online emergency form to no …

DC
deborah curran 1 year ago on Google
( 1 out of 5 )

The company is a disgrace – You made me wait 5 months for a bungalow during its repair works to be done and
You knew a few months ago I couldn’t …

AW
Alison Whittington 1 year ago on Google
( 1 out of 5 )

Never attend to do repairs. 2 weeks in a row I’ve taken the day off for 2 different repairs and they haven’t bothered to turn up. No phone call to let you know they can’t attend. If I could rate 0 stars I would. Today I had a text message at quarter past 3 to say they were on way. Never arrived, it’s now quarter to six.

J3
Julia 369 1 year ago on Google
( 5 out of 5 )

Great. Staff are amazingly helpful. If they’re busy you can select a call back to save waiting on hold.

ML
Maria Langridge 1 year ago on Google
( 1 out of 5 )

Absolutely impossible to get hold of someone. No response from emails or phone calls.

ZH
Zoe Horsham 1 year ago on Google
( 2 out of 5 )

Very slow to respond to repairs and fixes that are done are temporary. No engineer seems to agree with the repair done by another person. I’ve now been waiting over a month for a routine drain unblocking caused by the company not fixing the …

NB
Nicole Boriani-fisher 1 year ago on Google
( 1 out of 5 )

Turned off water at my property for an unknown reason then assured me it would be switched on again by 8 pm as I have a baby with medical needs who requires water for both equipment and medication. I spoke with lin who was incredibly rude …

RA
Rosie Andmisha 1 year ago on Google
( 1 out of 5 )

Awful Company. They have allowed a tree to grow so high it is banging against the next-door property window. We informed them in March and despite holding on for hours to speak to some one and false promises it has still not been taken …

JS
Jessica Saunders 1 year ago on Google
( 1 out of 5 )

I made a telephone call 815am 25th july with an emergency repair, was told 24 hour call out, no one came, they rang ME today saying between 13.00 and 17.00 as was an emergency and still haven’t showed up. Well shame on you Goldings absolutely sham of a service

SF
Sharon Freeman 1 year ago on Google
( 1 out of 5 )

After 3 weeks of a problem and lack of communication one member of staff Maxine dealt with issue promptly and efficiently .thank you Maxine

FS
Fariha Sideeqi 1 year ago on Google
( 1 out of 5 )

terrible company! you pay increased rental prices in return for horrible customer service & incredibly slow repairs. Very disappointing service – would give 0 stars if I could.

HP
Hayley Pasfield 1 year ago on Google
( 1 out of 5 )

My son is waiting to move in at Bearsted. His moving in date has changed 4 times I get that these things happen!!! but the interaction from Golding and Arun estates with their buyers and buyers solicitors is awful. My son is on the verge of …

IM
Its Me 1 year ago on Google
( 1 out of 5 )

Phone constantly cuts off when on hold. Take weeks to come out for a leakage, making my kitchen mouldy and floor slippery! To then temporarily fix the leak. Reluctant to send anyone else out. Only when another water leak happens in the same …

CS
Christine Sage 1 year ago on Google
( 1 out of 5 )

Waiting 2 hours on phone to report a repair?!! And still no answer!!! Not good enough sorry!
Previous experience of fault repair- electric shower not working properly and …

JM
Jithu Menon 1 year ago on Google
( 1 out of 5 )

The worst housing association on face of this earth.

Faults reported are never addressed on time and the tenant has to keep chasing …

NS
Nikolas Snow 1 year ago on Google
( 1 out of 5 )

Shame on you. We are looking for long time. My wife is disabled and I am personal care 24/7. We have account in Kent Homechoice. 8th of September I have received an call from them ,telling me that they have a home for us. Next day in the …

AO
Alex Oleshev 1 year ago on Google
( 1 out of 5 )

Renting a garage from this “company”. The garage is in such a state that once it rains the water stays inside for days. Seemingly it has never been repaired since it was built probs 40 years ago. To my numerous calls and complains there is …

BC
Bob Charters 1 year ago on Google
( 1 out of 5 )

My daughter and her partner still waiting to move into new build in Ashford. Deposit paid. Keys supposed to be handed over January 2021 All references done now constant delays for no reason move put back to March 2021, can’t contact …

TC
Tony Collier 1 year ago on Google
( 1 out of 5 )

I reported a leak coming through my ceiling in the bedroom on Sunday 25th August, someone came out to fix it that evening which was great, four days later the water started coming back through the ceiling, again, someone came out to fix it. …

DC
Daniel Crozier 1 year ago on Google
( 3 out of 5 )

My partner and I were looking at a lovely property in Ashford for rent; the new build had no curtain rails, and Golding Homes were flat out unwilling to provide them. All tenants would have to provide them themselves; and either take them …

TR
The Rant 1 year ago on Google
( 1 out of 5 )

I spent a year telling Golding homes of the state of the house I’d moved into through mutual exchange, I sent many photos and lots of emails only to be completely ignored. Due to a leak an electrician came around and condemned the electrics …

RG
Rojen Gurung 1 year ago on Google
( 1 out of 5 )

The system is terrible, talked to numerous people but no one can help. Now no one wants to talk over the phone, keep shifting me back in the queue . The place is infested with cockroaches and no one is willing to deal with it.. It is …

KB
Kill Bill 1 year ago on Google
( 1 out of 5 )

Waiting for new kitchen 4 years and I’ve been chasing it all the time had many appointments and they gave few date to start the work still waiting waiting waiting …

TR
Tom Radcliff 1 year ago on Google
( 1 out of 5 )

absolutely the worst agency in Kent and maybe the UK? arrogant style of response – no possibility of reporting a repair by phone or email – no one answers calls or e-mails – repairs take months …

JP
Jonathan Pettitt 1 year ago on Google
( 1 out of 5 )

Just had a letter from these clowns addressed to a ‘Miss M Rodgers’ (no one called that at my address) then it is addressed to ‘Dear First Name’. Apparently they want to carry out an urgent gas safety check, telling me they have booked an …

CM
Christine McDermott 1 year ago on Google
( 1 out of 5 )

Giving golding homes even a one star review in pushing it. Been waiting since January 2018 (currently July 2019) for a new back door as it’s too small for the frame. It leaks when it rains and I can daylight through the door when it’s shut. …

CH
Cyril Hood 1 year ago on Google
( 1 out of 5 )

Waiting for a ceiling to be fixed for over a year, we have sent them letters, emails, lots of phone calls we keep being told that someone will phone us STILL WAITING , they say they waiting for a report sometimes they say they got the …

SH
Seann Hasler 1 year ago on Google
( 2 out of 5 )

Golding Services are replacing the guttering that’s leaked for years (very happy) but it seems they are only intending on attaching the new guttering to rotten timber fascia that supports a broken and flakey unsealed Asbestos soffit that is …

JW
Jason Worsell 1 year ago on Google
( 1 out of 5 )

They always say “we’ll ring you back” which is another lie. Had ongoing problems in this house for 4 years now. And they just say we’ll ring you back, never happens. If I had the money I’d get these problems fixed myself.

TS
The Seeker Bot 1 year ago on Google
( 1 out of 5 )

Got a toilet that wont flush and they can’t give me a appointment for 2 weeks

EH
Elaine harvey 1 year ago on Google
( 2 out of 5 )

It would be excellent if they turned up for there gas safety checks when they make the appointments

JL
Joanne Latter 1 year ago on Google
( 4 out of 5 )

After seeing negative comments about Golding Homes, I have found the repairs team especially Erin very helpful, I have a response back straight away booking in engineers, updates, couldn’t fault the service.

LM
Laura Matisone 1 year ago on Google
( 1 out of 5 )

Could i request Gas safety check for whole Sunningdale court building in Maidatone please.
House went up in flames last night opposite our building and some people have …

SG
Susan George 1 year ago on Google
( 1 out of 5 )

I have waited 4 hours for my calls to be answered. Using the call back option is hopeless, they never call back. On one occasion I didn’t get through until the following morning. Only reason I give one star, is because of the staff. When you do eventually get through, they are bloody amazing.

CJ
C J 1 year ago on Google
( 1 out of 5 )

Give the idea that being a Housing Association they will be helpful. They are not.
Lied to the deposit scheme about correspondence I had with them regarding a …

ML
Marcel Lopez 1 year ago on Google
( 1 out of 5 )

I have been with HYDE HOUSING ASSOCIATION for more that 10 years and I really regret have golding homes as landlords. I if there was option of ZERO
star , I could have given you ZERO because you don’t know how to deal with customers issue due to faults in many areas being with new or old homes

TV
Trixiee V 1 year ago on Google
( 5 out of 5 )

Recently moved into a GH home and the service I have received from all the people I have met fact to face and dealt with on the telephone have been fabalous. They have been polite and extremely helpful. All of them have made me feel very welcomed to the community of Golding Homes and I couldn’t be happier.

AW
( 1 out of 5 )

Absolutely dreadful company. They don’t do what they say they will. You report issues and they don’t bother to do anything about them. I wouldn’t recommend golding homes to anyone. I don’t know why they keep posting responses on here to …

J
Jerome 1 year ago on Google
( 5 out of 5 )

We miss golding home’s! We have moved to Bournemouth dorset from kent. And as much as we love it here! We do miss golding home’s as they are great with communication with their customers. All the staff we so friendly and helpful. Yes there …

EF
Ella-May Freeman 1 year ago on Google
( 1 out of 5 )

If I could get no stars I would. No care whatsoever

JW
Jackie Warner 1 year ago on Google
( 5 out of 5 )

Very good

Z
Zanetta 1 year ago on Google
( 1 out of 5 )

How can this company be in business with the way they treat their customers??

They take your money and run. Don’t carry out any repairs that are reported. …

NM
Niaz Marufkhail 1 year ago on Google
( 1 out of 5 )

I dont have heating not hot water two days waiting to fixed no one come to fixed it and i have two children golden home weak upp

NF
Nikki Filmer 1 year ago on Google
( 1 out of 5 )

Take to long to do repears I waited 6 months for them to sort the mould out in my house I was all way having to ring them to find out what was going on and now got the same with my celling been a month all ready and celling still not done it a joke

SS
ShiningLight Star 1 year ago on Google
( 1 out of 5 )

Having made several appointments for repair stating a time I would be home 🏡, notes weren’t read and they turned up any way! …

LB
louise Brooker 1 year ago on Google
( 1 out of 5 )

I wish I could put 0! Terrible

EM
evelina maslarska 1 year ago on Google
( 1 out of 5 )

For more than a month we waiting to move in a golding homes property ,we gave our references and everything is complete ,just waiting for a call or email when we are moving but we receive nothing,for a month I am calling that’s more than 20 …

AF
Alex Filmer 1 year ago on Google
( 1 out of 5 )

Makes me laugh they put my rent up in July last year and got ask to ring them bout my rent they have me in arrears £68 Just not my fault they said the rent went up in July and not April but still want me to pay the money which to me unfair because it was them that said July am using my son account to put this as mine nor working

KR
Kate Ricky 1 year ago on Google
( 1 out of 5 )

Reported a few issues in the property over a month ago, wich makes property not suitable for living and does not match nearly good standards,and still expecting full month rent ,over £1000.Any good solicitors around?

SR
Steven Roberts 1 year ago on Google
( 1 out of 5 )

I’m writing this on behalf of my niece Courtney, I find this company to be liars and very poor customer service as she was told she can Mutual exchange and now has been told she can’t, They don’t call back and their duty of care is non-existent as they say one thing and then change it to another thing.

LB
Lee Bushell 1 year ago on Google
( 1 out of 5 )

Very unhappy with golding home I’ve waited since the 10th of January for some one to sort out the mould in my house the kept canceling on me and still are now and still not got the mould sorted out in my house and it’s now April golding home are the worst ever

MJ
Mark Johnson 1 year ago on Google
( 1 out of 5 )

This company is a joke constant broken promises about repairs and about dealing with multiple issues with both the property and the estate and they do nothing but quick enough to threaten with eviction if you withhold rent until issues are rectified.

TA
Tracey Allard 1 year ago on Google
( 5 out of 5 )

Unfortunately I had to make a complaint about someone who came to house to do a job but I’ve had response ,which is being dealt with and I appreciate that very much

LS
Louise Speers 1 year ago on Google
( 5 out of 5 )

Really happy with my home. I see golding staff cleaning the park area outside regularly and repairs have been as prompt as possible taking into consideration my work commitments.

RR
Robin Rose 1 year ago on Google
( 2 out of 5 )

12th January 2021 been on phone for 2 hrs now no reply and keeps cutting me off oh yes I have water coming into my stairs GOOD SERVICE NOT

GH
Green Hedgehog 1 year ago on Google
( 1 out of 5 )

They should really just all go home. Why you would continue to run a housing association when you clearly despise you tenants is beyond me. Avoid them if at all possible.

MH
Matt Hathway 1 year ago on Google
( 1 out of 5 )

Unfortunately can’t give 0 stars. Taken 7/8 months to sort repairs and still on going …

RD
Rs Davies 1 year ago on Google
( 3 out of 5 )

It’s a bit out of the way which suggests they don’t really want personal callers but it does have a descent sized car park

SH
Steve Harrison 1 year ago on Google
( 1 out of 5 )

Don’t move into a Golding Homes property. They take your money and don’t do anything in return. …

KJ
kathleen jones 1 year ago on Google
( 1 out of 5 )

If any body has a brain never move into a goldings home place they are the worst landlords going

JS
Julie Smeaton 1 year ago on Google
( 1 out of 5 )

My Mums housing association. Duscusting customer service. Carescabout nothing and have taken 3 months so far to reply with still no response SHAMEFUL

EH
eric horseman 1 year ago on Google
( 4 out of 5 )

TBH I’ve not actually been here but I do know where it is and whilst its out of the way suggestingvthey don’t relevant visitors at least it’s got a car park

G�
G “Gabz” 1 year ago on Google
( 1 out of 5 )

Terrible and calling tenants back to sort out repairs, you constantly have to chase them to fix stuff.

AH
ANGELA HAYDEN 1 year ago on Google
( 2 out of 5 )

Not helpful was lied to by staff on front desk

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