Maidstone Borough council (Housing Association) reviews

E-mailed Golding Homes on 12/09/2022 regarding window handle constantly locking and not being able to open.
No response from Golding Homes, E-mailed again on 10/10 2022 with same issue, …

Takes hours to get through on phone to report a repair and to report an emergency! Took 3 days for emergency repair to be done to boiler last week after being told on first phone call it’ll be done within 24hours, I didn’t even hear back so …

Had to call today phone answered very quickly and a lovely lady called Becky dealt with my problems from start to finish. She is a credit to you, polite helpful,friendly and caring thank you Becky.

Absolutely terrible. I don’t mean the people who do the maintenance or answer the phones but the management, the tenancy advisors etc…the higher up your interactions with this organisation the more dismissive, rude, arrogant and …

We were very inspired by the new collaboration with this organization with the sonorous name Golden Homes! Unfortunately, they did not live up to our expectations, on the contrary, I would recommend that they change their name to Moldy …

Poor customer service, leave elderly tenants with no heating or hot water, happy to take their money but don’t provide a service. Trying to get hold of anyone is impossible

It is impossible to get through on the phone. I have sat on hold for hours! I have also used the “Call back” service which is supposed to save your place in the queue and call you back but I never get called back. I had to take a days unpaid leave for a repair and no one turned up because the person “ran out of time”

Been on phone twice today waited an hour for each nobody answering phone’s star feature not working so no ring back. Got no heating so how the hell are you supposed tohet someone out. Not a happy tenant, wouldn’t give them any stars if posdible

Just moved into our new bungalow and a number of repairs were reported. I have to say how efficient and responsive Golding Homes were in responding to our requests.

This company is the most disgusting, sick and vile excuse of housing association. Will leave residents cold, in deteriorating properties whilst they have a flashy, office with a gym . They park in residents spots (residents pay for their …

I’ve been complaining about serious damp and mould for over a year it’s damaged clothes furniture furnishings etc keep being told it was caused by ventilation I had thermal imaging Done on property which showed heat escaping from the entire property and cgap around front door emailed 3 times for update no respose will be contacting CAB

Lots of promises to complete outstanding repairs, since first reported in 2019. Its been a long hard fight but still not ended. Simplist request for info of am or pm calls ignored. This company not organised and internal comms are dire. No …

Masters at the art of fobbing off. Even the smallest of issues takes multiple calls to even start to get looked at. The girls on the phone line are very friendly and make you think it is going to be passed on and you will “get a call back”. …

I’ve been waiting for 2 years for a front door replacement which bowed on my new build golding homes property, which was identified by one of their workers. Over 30 emails back and forth, many phones call and false promises, missed …

55 minute call waiting and then hung up on. If I could use some choice words about this so called company I would be making a sailor blush. What an awful, awful organisation!

I have been waiting for my bathroom roof to be repaired since feb/ march, I had a contractor come out and look at it and said i needed a new roof and cladding, which i knew as i had a dark shadow in my bathroom and the paint is cracking. …

We have had no heating in our house since Friday evening, I tried contacting the emergency phone number several times over the weekend sometimes on hold for 45mins with no response. I also tried to fill in online emergency form to no …

The company is a disgrace – You made me wait 5 months for a bungalow during its repair works to be done and
You knew a few months ago I couldn’t …

Never attend to do repairs. 2 weeks in a row I’ve taken the day off for 2 different repairs and they haven’t bothered to turn up. No phone call to let you know they can’t attend. If I could rate 0 stars I would. Today I had a text message at quarter past 3 to say they were on way. Never arrived, it’s now quarter to six.

Great. Staff are amazingly helpful. If they’re busy you can select a call back to save waiting on hold.

Absolutely impossible to get hold of someone. No response from emails or phone calls.

Very slow to respond to repairs and fixes that are done are temporary. No engineer seems to agree with the repair done by another person. I’ve now been waiting over a month for a routine drain unblocking caused by the company not fixing the …

Turned off water at my property for an unknown reason then assured me it would be switched on again by 8 pm as I have a baby with medical needs who requires water for both equipment and medication. I spoke with lin who was incredibly rude …

Awful Company. They have allowed a tree to grow so high it is banging against the next-door property window. We informed them in March and despite holding on for hours to speak to some one and false promises it has still not been taken …

I made a telephone call 815am 25th july with an emergency repair, was told 24 hour call out, no one came, they rang ME today saying between 13.00 and 17.00 as was an emergency and still haven’t showed up. Well shame on you Goldings absolutely sham of a service

After 3 weeks of a problem and lack of communication one member of staff Maxine dealt with issue promptly and efficiently .thank you Maxine

terrible company! you pay increased rental prices in return for horrible customer service & incredibly slow repairs. Very disappointing service – would give 0 stars if I could.

My son is waiting to move in at Bearsted. His moving in date has changed 4 times I get that these things happen!!! but the interaction from Golding and Arun estates with their buyers and buyers solicitors is awful. My son is on the verge of …

Phone constantly cuts off when on hold. Take weeks to come out for a leakage, making my kitchen mouldy and floor slippery! To then temporarily fix the leak. Reluctant to send anyone else out. Only when another water leak happens in the same …

Waiting 2 hours on phone to report a repair?!! And still no answer!!! Not good enough sorry!
Previous experience of fault repair- electric shower not working properly and …

The worst housing association on face of this earth.

Faults reported are never addressed on time and the tenant has to keep chasing …

Shame on you. We are looking for long time. My wife is disabled and I am personal care 24/7. We have account in Kent Homechoice. 8th of September I have received an call from them ,telling me that they have a home for us. Next day in the …

Renting a garage from this “company”. The garage is in such a state that once it rains the water stays inside for days. Seemingly it has never been repaired since it was built probs 40 years ago. To my numerous calls and complains there is …

My daughter and her partner still waiting to move into new build in Ashford. Deposit paid. Keys supposed to be handed over January 2021 All references done now constant delays for no reason move put back to March 2021, can’t contact …

I reported a leak coming through my ceiling in the bedroom on Sunday 25th August, someone came out to fix it that evening which was great, four days later the water started coming back through the ceiling, again, someone came out to fix it. …

My partner and I were looking at a lovely property in Ashford for rent; the new build had no curtain rails, and Golding Homes were flat out unwilling to provide them. All tenants would have to provide them themselves; and either take them …

I spent a year telling Golding homes of the state of the house I’d moved into through mutual exchange, I sent many photos and lots of emails only to be completely ignored. Due to a leak an electrician came around and condemned the electrics …

The system is terrible, talked to numerous people but no one can help. Now no one wants to talk over the phone, keep shifting me back in the queue . The place is infested with cockroaches and no one is willing to deal with it.. It is …

Waiting for new kitchen 4 years and I’ve been chasing it all the time had many appointments and they gave few date to start the work still waiting waiting waiting …

absolutely the worst agency in Kent and maybe the UK? arrogant style of response – no possibility of reporting a repair by phone or email – no one answers calls or e-mails – repairs take months …

Just had a letter from these clowns addressed to a ‘Miss M Rodgers’ (no one called that at my address) then it is addressed to ‘Dear First Name’. Apparently they want to carry out an urgent gas safety check, telling me they have booked an …

Giving golding homes even a one star review in pushing it. Been waiting since January 2018 (currently July 2019) for a new back door as it’s too small for the frame. It leaks when it rains and I can daylight through the door when it’s shut. …

Waiting for a ceiling to be fixed for over a year, we have sent them letters, emails, lots of phone calls we keep being told that someone will phone us STILL WAITING , they say they waiting for a report sometimes they say they got the …

Golding Services are replacing the guttering that’s leaked for years (very happy) but it seems they are only intending on attaching the new guttering to rotten timber fascia that supports a broken and flakey unsealed Asbestos soffit that is …

They always say “we’ll ring you back” which is another lie. Had ongoing problems in this house for 4 years now. And they just say we’ll ring you back, never happens. If I had the money I’d get these problems fixed myself.

Got a toilet that wont flush and they can’t give me a appointment for 2 weeks

It would be excellent if they turned up for there gas safety checks when they make the appointments

After seeing negative comments about Golding Homes, I have found the repairs team especially Erin very helpful, I have a response back straight away booking in engineers, updates, couldn’t fault the service.

Could i request Gas safety check for whole Sunningdale court building in Maidatone please.
House went up in flames last night opposite our building and some people have …

I have waited 4 hours for my calls to be answered. Using the call back option is hopeless, they never call back. On one occasion I didn’t get through until the following morning. Only reason I give one star, is because of the staff. When you do eventually get through, they are bloody amazing.

Give the idea that being a Housing Association they will be helpful. They are not.
Lied to the deposit scheme about correspondence I had with them regarding a …

I have been with HYDE HOUSING ASSOCIATION for more that 10 years and I really regret have golding homes as landlords. I if there was option of ZERO
star , I could have given you ZERO because you don’t know how to deal with customers issue due to faults in many areas being with new or old homes

Recently moved into a GH home and the service I have received from all the people I have met fact to face and dealt with on the telephone have been fabalous. They have been polite and extremely helpful. All of them have made me feel very welcomed to the community of Golding Homes and I couldn’t be happier.

Absolutely dreadful company. They don’t do what they say they will. You report issues and they don’t bother to do anything about them. I wouldn’t recommend golding homes to anyone. I don’t know why they keep posting responses on here to …

We miss golding home’s! We have moved to Bournemouth dorset from kent. And as much as we love it here! We do miss golding home’s as they are great with communication with their customers. All the staff we so friendly and helpful. Yes there …

If I could get no stars I would. No care whatsoever

Very good

How can this company be in business with the way they treat their customers??

They take your money and run. Don’t carry out any repairs that are reported. …

I dont have heating not hot water two days waiting to fixed no one come to fixed it and i have two children golden home weak upp

Take to long to do repears I waited 6 months for them to sort the mould out in my house I was all way having to ring them to find out what was going on and now got the same with my celling been a month all ready and celling still not done it a joke

Having made several appointments for repair stating a time I would be home 🏡, notes weren’t read and they turned up any way! …

I wish I could put 0! Terrible

For more than a month we waiting to move in a golding homes property ,we gave our references and everything is complete ,just waiting for a call or email when we are moving but we receive nothing,for a month I am calling that’s more than 20 …

Makes me laugh they put my rent up in July last year and got ask to ring them bout my rent they have me in arrears £68 Just not my fault they said the rent went up in July and not April but still want me to pay the money which to me unfair because it was them that said July am using my son account to put this as mine nor working

Reported a few issues in the property over a month ago, wich makes property not suitable for living and does not match nearly good standards,and still expecting full month rent ,over £1000.Any good solicitors around?

I’m writing this on behalf of my niece Courtney, I find this company to be liars and very poor customer service as she was told she can Mutual exchange and now has been told she can’t, They don’t call back and their duty of care is non-existent as they say one thing and then change it to another thing.

Very unhappy with golding home I’ve waited since the 10th of January for some one to sort out the mould in my house the kept canceling on me and still are now and still not got the mould sorted out in my house and it’s now April golding home are the worst ever

This company is a joke constant broken promises about repairs and about dealing with multiple issues with both the property and the estate and they do nothing but quick enough to threaten with eviction if you withhold rent until issues are rectified.

Unfortunately I had to make a complaint about someone who came to house to do a job but I’ve had response ,which is being dealt with and I appreciate that very much

Really happy with my home. I see golding staff cleaning the park area outside regularly and repairs have been as prompt as possible taking into consideration my work commitments.

12th January 2021 been on phone for 2 hrs now no reply and keeps cutting me off oh yes I have water coming into my stairs GOOD SERVICE NOT

They should really just all go home. Why you would continue to run a housing association when you clearly despise you tenants is beyond me. Avoid them if at all possible.

Unfortunately can’t give 0 stars. Taken 7/8 months to sort repairs and still on going …

It’s a bit out of the way which suggests they don’t really want personal callers but it does have a descent sized car park

Don’t move into a Golding Homes property. They take your money and don’t do anything in return. …

If any body has a brain never move into a goldings home place they are the worst landlords going

My Mums housing association. Duscusting customer service. Carescabout nothing and have taken 3 months so far to reply with still no response SHAMEFUL

TBH I’ve not actually been here but I do know where it is and whilst its out of the way suggestingvthey don’t relevant visitors at least it’s got a car park

Terrible and calling tenants back to sort out repairs, you constantly have to chase them to fix stuff.

Not helpful was lied to by staff on front desk