Manchester Royal Eye Hospital reviews

I recently was seen at the man eye Hosp I was extremely impressed by the service I received. I was expecting a long wait, I got there 1/2 hr early, it was the glaucoma clinic, within 2 mins I was called to have a field vision test, I next …

Absolutely amazing service and staff. Husband was seen and treated quickly with emergency op. All staff were helpful, kind and polite, and explained clearly what was going to happen. Thank you NHS, you are fantastic.

The treatment my son has received from the eye hospital and the lack of urgency for his eye care is beyond belief. The receptionists are rude, unprofessional and incapable of carrying out simple tasks. Unfortunately we were passed from …

I cant say how much Mr Jasni and his team helped me. I had a massive eye trauma and came in with for me, no hope. Mr Jasmine and his team have been amazing, and continue to be. Words cant explain the respect and gratitude I have for them. I will never ever be able to repay it. Can not praise the enough.

I went there for eye surgeries a few times and all surgeries were successful. I want to give special thanks to the surgeons, the surgical team, the nurses, and the aftercare consultants – five stars! …

Attended 1/6/23 first in que , first class service from booking in to triage and treatment can’t fault the friendly and so knowledgeable staff went above and beyond 👍thankyou …

Highly recommend, Dr Abraham (I think that was her name) immediately diagnosed me with a chronic condition I didn’t know I’ve been suffering from for a while now. I’d been in and out of the GP and opticians trying to figure out what was …

I came here 11.30 am than i lorn my self i must wait clinic A first. People doing they own que. I waited there 1 hour 40 min. Than they get me incide just register my names. There after they send me clinic F funny thing i waited there …

If there was 0 star id give that, maybe even a negative! Horrible staff who know NOTHING, made my kidneys worse by not telling me to stop the medication, on the verge of blindness because THEY kept cancelling my appointments with NO REASON. …

I had to go here because my eye was very painful, I was met by very friendly staff, booked in and shown where I need to go. I was triaged within half an hour and not long after seen by a very professional nurse practitioner who treated my condition and gave me good advice to avoid passing on infection.

My cataract appointment was changed to tomorrow !!!! Yes I can attend, they promised to phone me with the details, no phone call !!!! I called them on 7 numbers all had answerphones. Pathetic.

What a farce and a shambles…book an early appointment for the wife and after 2,5 hrs still.not been seen.Staff floating around without a care in the world.Had drops out in after 30.mins still no attention from any nurse or consultant….and we’re expected to support this sort of poor service

Good location, easy to reach, very accessible for people with disabilities. The reception is very polite and efficient. Has a little cafe , a fresh fruit stand inside and an M&S outside. Great links by bus from the stations. It’s bright inside and looks good in general compared to other eye hospitals.

Very well prepared for covid conditions.
Losts of segregated waiting areas now.
Staff are nice pleasant and helpful. Although they do seem to be working under …

Mrs Cooks and her team are absolutely fabulous I’ve had an orbital decompression surgery and I couldnt be more happy with the outcome. Specialist nurse N.Polett is amazing at her job she was very caring and knowledable throughout the pre op …

Attended the emergency clinic at 10am on a Saturday morning, triage within 20 mins, doc 40 mins later. Given the all clear (been worried about a possible detached retina occurring) and advice received. Out in less than an hour and a half. Friendly staff, lovely place. Excellent service. Thanks.

My left eye got problem, maybe minor but very disturbing that I couldn’t sleep well and made me very much stressful. Tried a couple of optician afternoon, none of them took me in on the day, – they usually more commercial driven, you are …

I went to my appointment here and was so nervous but as soon as I walked in I knew straight away I was going to be looked after everybody were so professional from the receptionist to the nurses and the doctors I could not wish for …

Shame nurse Quinn on ward 46 decide rules ain’t for them, is being took to P.A.L.S. disgusting

I had a great experience with all the nurses and the dental staff at this hospital, I’m really pleased with how well they accommodated me. They even let my partner drop off my own yoghurt for me to eat as I couldn’t eat the one they were …

Absolutely amazing place I have been with them for 20 years and I can not say a single bad word about them. Hospital staff are friendly understanding and will do all the can to make you comfortable and help you understand anything you are …

Seen very promptly by two nursing staff and then reassured by a doctor that I didn’t have a major problem. Excellent service.

Have always had excellent care and attention here, been attending for many years. Very occasional hiccups occur now and then with waiting but I can easily forgive these as no one can predict the unpredictable such as staff illness, traffic …

I had a minor procedure here last year which involved and was quite nervous beforehand. The team here put me at ease straight away. I was in one of the outpatient departments and when I arrived they checked me in and gave me my own seating …

Website needs updating. Went at 815pm on a Saturday evening as website states it is open 24hr. Arrived at hospital and it is only open Mon-Sat until 8pm. Had to go round to A&E then eventually sent to ACU where there was a 3hr wait. Would’ve been easier just to go to A&E at hospital nearer home

I attended the Emergency Department in August this year followed by a visit to Clinic D for treatment in September. I found all the staff in the hospital kind and helpful. The doctor who treated me explained exactly what was going to …

Waiting times a disgrace. Dispensers had us waiting one and a half hours for a prescription urgently required. Staff seem totally demotivated with a couldn’t care less attitude.Doctors working from 7am til gone 6pm with no break.Beautiful …

This hospital, in line with many other NHS establishments, has very low regard for the time of its patients. When attending the Glaucoma Clinic, on the last three occasions the waiting room has been full and the appointment times a fiction. …

Absolutely appalling treatment of my friend here. No one told her anything that was going on then the head nurse tried to make out that he had and she was a liar! Plus the injection they said was needed couldn’t happen because they ‘lost’ the needles. Absolute disgrace!

Been going to Eye Hospital for a number of years. Parking is a nightmare and the multi stories are usually full or too far away if you have mobility problems. BUT the clinic is first class, I’ve recently had Cornea eye surgery and I …

I only can say thank you for all amazing stuff working on my visit today. They were all really friendly, nice and explained everything what it will happens with my procedure. Car park is just around the corner and there are a lots of coffee shops and food shop. Thank you all the doctors and nurses for what they doing.

Unfortunately I have been to 3 eye hospitals and these are by far the worst. I was told in November I needed an emergency operation by 3 consultants, 8 months later, going blind with no operation on the horizon. Try to get yourself somewhere else and save your sight.

I went to my Optician in December and within 2 hours was in the Emergency Eye Clinic. Within just over 1 hour I had an eye scan and retinal images taken, then saw a Doctor who said I required surgery. My 1st appointment was delayed by 1 …

worst experience for an outpatient appointment. staff were rude to one another and there was delays upon delays. Bounced between different waiting areas all for my appointment to be delayed by 2 hours and to no avail

Had a bit of a wait but was seen by very friendly staff and treatment given. Had to go back the next day but was only there an hour. Lots of people at the walk in but all would be seen. You can even get a pager off reception staff so you …

Absolute joker an emergency department. Look forward to a very long wait. The receptionist isn’t there to assist you shes seems to be only interested in her phone. Any questions she refers you to a member of the medical staff. What’s the point of her. A waste of taxpayers money

Not listening to me, I am saying I don’t want their medicine; steroids, lubricant drops, antihistamine drops all to be used at almost the same time, everyday, every hour. They don’t work for me, too strong, they make it worse. Self …

Received appalling treatment by a male nurse, ignoring her fears and questions and made her feel like a liar. She was unable to have an injection due to lost needles and wasn’t treated with dignity and respect.

We visited the eye hospital today with my mother in law, her district nurse had phoned to say that she’s pulled her stitches out during the night! ( she has an ulsurated eye and dementia.) …

Had various treatments over a few years, always had a good experience here. Laser treatment for Glaucoma then a cataract op, the staff are phenomenal, knowledgeable and caring and put you at ease straight away. Dr Au’s team are the best.

Appalling treatment, a friend of mine admitted here over the weekend. She was ignored by the male head nurse and made out to be a liar. She told me others on her ward were also being ignored. To top things off she was due to have a injection but they were unable to give it to her because they ‘lost’ the needles!

I’ve been here 4 times for checks on my eyes post stem cell transplant. They are very good and do a thorough check on your eyes and give the best advice on what to do to help manage dry eyes and blepharitis. The clinic is always very busy …

I have never even been to this hospital but I am finding the attitude couldn’t care less. I was under a proffesser James at Halifax but as he is retiring he sent my details to the Royal Manchester eye hospital on December 18th. Twice I have …

First time in the city (and UK), I had strong pain in the eye for a couple of days. I was attended very nicely, obtained the required medicines and told to come another day to check the evolution. All included within my European Healthy Insurace Card

A big thankyou to all the team who looked after me when my retina detached. I had my op asap. I was treated with lots of care attention and smiles which means a lot when ya scared. Well looked after and most importantly my sight was saved. U do an amazingly job there. Thank you so much.. happy lady Gail Quinn

Amazing doctors and staff especially clinic h! My son receives world class treatment for his congenital glaucoma here. An absolute credit to the nhs and preferred to going privately cannot recommend enough.

The emergency treatment I had to correct a torn retina was excellent, every member of staff right through from reception to surgeon level, showed professional care and treatment to a high level. …

Someone keeps putting the phone down when I’m waiting ages to get through

Thank you to the team in the Emergency Eye Centre who sorted the eye problems that were causing me so much distress. Was more than happy to wait to be seen on Friday afternoon/evening. It was obvious how hard working and dedicated the team were. Extremely grateful. Thank you.

Clinic c attended. See to straight away for observations but had to wait in the cold main corridor with a pager for over an hour to see the doctor. Ok apart from sitting in the cold waiting areas in the main corridor. Strict covid rules in place though 👍 …

Supposed to have been operated on by late April,still trying to get passed Admissions phoned this morning no one Manning the phones.Spoke last Thursday lady who deals with my specialist “off until Monday” no one covering for her?. …

Disgraceful service despite sudden sight loss told that not in area and that Macular degeneration is not an emergency? Anyone know who’s responsibility it is particularly went sent from a walk in hospital facility?

Attended the Emergency Eye Clinic on a referral from my optician. I would like to thank the department for their kindness and professionalism. They are dedicated. They sorted my eye condition which I was very grateful for. Thanks to all

Should you be bored, tired or plain silly and you decide to put ear drops in your eyes, maybe pay this place a visit. Helpful and understanding staff and good level of after care too. Eyes no longer feel like they’re being burnt out, so I’m happy with the results.

EXCELLENT!!! PEOPLE DO NOT REALISE HOW GODDAMNED LUCKY THEY ARE IN MANCHESTER TO HAVE THIS WONDERFUL NHS SERVICE!!!! I was seen at the Emergency Eye Clinic on the same day my GP referred me, a week after strong Penicillin I was given an …

Absolutely fabulous service from pre operation to surgery thanks to everyone involved joanne and Francisco are so professional and everyone else I met sorry I forgot your names great people. Thank you so much Colin

I was referred here to check if I had eye Sarcoids. I have never had such an in depth eye test, including 2 scans on each eye. Thankfully no Sarcoids were found, but my eye pressure was slightly raised so it will be rechecked in 3mths. …

I was seen at Preston on Friday 17th and was admitted on 18th. Fantastic surgeon and the staff are amazing. Many thanks for the care given to me.

Had my tooth taken out in the dental part .the lady who did my anesthetic was so caring and made me feel at ease the whole way through thank you ADELE

Mum saw a really scruffy doctor who was more interested in playing on his phone and commenting that her notes were big to say it’s a centre of excellence they don’t do much for my mum plus he was coughing everywhere

Was very well ran place
All the staff helpful
Got my vision back

It beggars belief how anyone can give bad reviews about this fantastic hospital and the wonderful people who helped me. You can’t please all of the people all of the time I guess!

I researched every laser clinic in Manchester before I decided to have my laser done at Manchester Centre for Vision. They have 2 brand new lasers – the newest and most up-to-date in the region. You also have all the support and …

Recently Went to Clinc F Emergency Department
Amazing Doctors but unfortunately the receptionists were very uncomfortable and unhelpful …

THIS HOSPITAL IS RUBBISH I DONT NO WHO IT IS A HOSPITAL MY MAM HAS GOT CATARACT IN BOTH EYES AND SHE HAS GOT UVEITIS IN BOTH EYES THIS IS A JOKE SHE HAS HAD IT FOR 4 YEARS NOW SHE IS ON 12 TABLETS A DAY AND SHE IS ONLY 32 YEARS OLD MY MAM …

Wonderful, staff lovely, professional and friendly. Always received excellent treatment over the years. Can’t fault.

They’re great when they will see you, but I’ve been trying to get someone to talk to me about an appointment for half a week, and nobody will ring back. Broken promise after broken promise.

Due to being left my eye condition has become advanced I’m 28 years old when I was told I needed surgery or I would go blind they still left me I had to call them and beg over the phone for my pre op been coming here the past year and I’m …

Called today with my Daughter / and grandaughter eye appointment, had a 2 hour wait
But it’s for my grandaughter so not bothered
The Doctor we met was more than helpful

Total might mare never want to come here again still in admissions lounge 5 hours later

I really don’t like being in hospitals, especially as a patient, but the medical staff here are very friendly, and certainly do their best to make you feel comfortable in an otherwise unpleasant environment.

Fabulous service Fabulous staff. Yes we have to wait a little time. But beyond that we are privilaged to have such ease of access in this country.

I have just spent 3 dAys in the eye hospital all the staff there are absolutely amazing the patient care was drilliant keep up the good work guys

my experience been with Doctor Vishwanath and can’t speak highly enough of him and his team

Well organised, great staff from start to finish. David Bennett was really good, explains everything and listens.

I received a fantastic level of care at this hospital. To John Cooper and his team: thank you.

It’s ridiculous the wait times. Everytine you call them they never pick up goes to operator then they put you on a dead line it’s messed up

Truley amazing service for the walk in emergency center fantastic way of dealing with people…I want to say a big thanks to all the nhs staff who work here they are amazing people.

I take my husband here it’s a good hospital

Visited clinic J (macular degeneration) and clinic D yesterday, absolutely amazing staff who explained everything thoroughly. Thank you