Morris Group reviews

I am SO impressed. Recently moved and looking for new GP. Not a great choice in the catchment we are in. This Practice had mixed reviews between google and NHS sites so wasn’t sure – only 3+ rating (though that is more than most in the …

We have completed online consultation online on Thursday 8 June for my serious health problem they didn’t even take it serious I did not get any call back as my contact number was on cons. I had to call them back to ask no one called me they asked me to call back tomorrow to book an appointment ??? Rubbish service

I called in at 8.00am and by the time the voice recording was over, all the appointments apparently have been fully booked for the day. I kept calling back and at 1.00pm I managed to speak to the receptionist who was incompetent, not …

This has been my GP for over 30 years but today I found out something that was well and truly the last straw. …

My daughter has waited almost 3 weeks for her blood test results. Every time she calls it takes around 30 min to get through, only to be told call back in a few days.
Such poor service

Nurse Charm Shepherd deserves mentioning for the excellent, kind, sympathetic and professional care she gave to my wife recently. She approached the need for wound dressing in a far superior way to any other nurses in our recent experience and solved the problem when others had failed. She deserves to be commended

Have had a very stressful time with my dad having a heart attack. I spoke with the surgery and had the best experience very enthusiastic empathetic lovely young lady by the name of Fuada amazing customer service. Most definitely an asset.

The worst practice – I do not recommend. Do not step foot into this practice. I’m looking to transfer. …

It was one of my favourite practice till one day one of the receptionist started to shout at me over the phone and hanged up on me.. cos I wasn’t happy why the afternoon duty doctor won’t see my wife or at least check her symptoms why she …

I’m not happy about this Hospital I’m wery sick en the Doctor se you fill good not medication not possible goo home drinking tea stay relax not possible sick note 7 days home with not walking not breathing not fill good thanks you for my GP much help for patient

Outstanding organisation of covid jabs clinic today. I was early for my appointment and was in and out within 10 minutes. Thanks to well organised and friendly staff Ruth, Lena and Catherine.

On 31st of August I hade appointment for 11:40, I was waiting
To call me,12:00 I asked the receptionist how many people are front of me they told me is one that the doctor is with at the moment, 12:40 …

I am sure that the entire team is serving wholeheartedly during the difficult process. We came for vaccination and are not allowed in before 13:00.

This is a review for Josh at reception.
WHAT a breath of fresh air! The receptionist I usually speak to is so cold, rude, condescending, doesn’t even pay attention to what I say to her, and certainly …

Terrible service for extremely valuable patient who is end of life. In Phone Appointment medication was prescribed five hours later the medication isn’t authorize. I understand that COVID jabs are important but so is medications reception …

What a pleasant experience I had at MHGP last week when I went for my booster Covid jab. The queue was very well organized and the staff were so friendly and accommodating. Dr. Ashley made me feel so at ease especially as I am bit nervous with needles. Great service overall.

I have always had issues with this surgery, from them losing my blood tests twice to being on hold for nearly 1 hour as they are always “short staffed” however when I go in person there is always plenty of staff there which seems odd.
I don’t recommend honestly you will be wasting your time !

Free car parking but small, friendly staff also ambulance drivers very helpful

Car parking now, you got to register your car for a 2 hour free parking
Don’t forget to register at the reception

Rude and incompetent front staff. It takes ages to even speak to them over the phone, and when you do they are dismissive and mean. I don’t know how these people still keep their jobs, should all be either retrained or fired. I’m sick and tired of this. Entitled and lazy. In any other place people like that would get fired.

Just wanted to give a big thank you to Rhys Hislop who was really lovely in helping me sort out a conundrum of issues today such as helping me obtain my medical notes from another hospital after I had an accident and just generally being …

The Google Maps Pin Post Code is wrong located one block away from the real place. This makes difficult to arrive on time for appointments to new patients, new neighbors or non English speakers. The service is OK.

For 2 days I been calling to book my booster vaccine and all I get is half an hour waiting on caller 1 then , sorry we can transfer your phone right now bb. You call back, same thing again and again. Its just a surgery not a national …

I had a call scheduled for 9am-12:30 today. I was called early in the slot and it rang once. I answered immediately after the first ring, and the call instantly disconnected. I waited to see if the doctor would try to call back, but they …

Had an appointment with dr Patricia king, was informed by receptionist I had two patients before me at the time my appointment had been booked, an entire hour after my appointment time I get called in (because the patients required half an …

Very friendly practice and very good service of online appointments and prescriptions. I recently had my booster here and I waited no longer than 5 mins. Very efficient and put me at ease. Thank you Morris House

Exceptional practice. Received my booster there today. Super slick operation – more efficient than the tills at Aldi and staff full of beans. Particular mention goes to Radia who, along with her colleague, managed to deliver my jab at the …

Got a text message this Friday 22nd saying to visit between 10am – 12 noon on 23rd for flu jab, waited 70 minutes with over 150 other people only to be told by a female with black curly hair and glasses they had run out of vaccine. …

I was extremely nervous about having the vaccine done. Valerie and her colleague, made me feel at ease. I asked the questions, I needed to and they were more then capable in answering them. I am glad, I had it done.

I don’t know if these people simply don’t care about their patients, or if they are just incompetent. There is a problem with my repeat prescription every single month (because it’s a controlled substance, I have to order it on a monthly …

I had come for my second dose vaccine and every single staff from reception to the person at the observatory room has been very nice, especially the nurse who had administered my vaccine. If I was living closeby I would register with them for GP.

This is the worst gp practice ive been to, everytime I would make an appointment by phone they would hang up and tell me that I dont need an appointment and it was unnecessary. They are completely unproffesional and dont know how to treat people with respect.

Only offers same day appointment booking, so you have to call at 8am and pray there are still slots available when you get through to the end of the queue an hour or more later. My mother was driven to tears trying to get through to …

They leave one very specific time frame to call and book an appointment yet it is impossible to get through. Called about 500 times, got through twice and both times the call got dropped after 10 minutes of ringing. Before covid they at …

Fantastic service at Morris House. I have been here for both my first and second Covid vaccinations. They are very organised and efficient, with clear instructions on queuing and waiting. The staff were particularly friendly and helpful and should be commended for their efforts against the pandemic.

Thank you so much for fitting in my mum at short notice for the covid vaccine. I am health care professional seeing patients f2f and my biggest worry has been my elderly mum who is high risk of covid with diabetes. The whole vaccination …

Despite it being 9:47am on a Thursday, the NHS App tells me that I can’t request an online consultation. I had previously had blood tests done to find out what was causing my issue. The GP responded with the result in what was slightly …

Morris house’s clients can NOT able to book an appointment at all
1- their phones always busy and there is only only one phone number to contact …

Had the Oxford AstraZeneca vaccine on sunday at 3.30, and the organisation was fantastic. Very well organised, lots of staff and volunteers helping , it felt calm and easy. So grateful to the the staff who were delivering so quickly, I was in and out in 7 minutes. Thanks to the NHS, we are so lucky, and remember to thank them please.

Some of the doctors are the best if you can get an appointment. Phone system for duty doctor doesn’t work. I was put of holding and when the lady picked up, she said it was 5:32 and duty doctor doesn’t have any appointments ( he finishes …

I moved my medical profile (from a previous awful local surgery where every staff member MUST retire) to The Morris House Group Practice in Lordship Lane. I added more miles to my journey but I had been cared …

Shocking, completely unprofessional, rude and dangerous place. Reception department is shockingly, outrageously bad, as the first point of contact, everything what can possibly go wrong in this practice it starts here. Receptionist called …

Oh my days, I can not believe how this surgery has changed to the worst. They have 2 new receptionist who in my opinion doesn’t know what they are doing and very rude. The older woman at the reception walk away without even acknowledge …

For a Doctor’s Surgery dreadful receptionists … They show no compassion and they are not very reliable at being able to book you an appointment. More than once I have had to speak to the doctor directly due to lack of knowledge . I wouldn’t recommend this surgery lack of everything.

Had my Covid vaccine here, everyone was polite and respectful. Running on time, despite working hard to help large numbers of ppl.

Morris house group practice is very Professional, helpful and friendly surgery.
I’m isolating at the moment and today I needed medication so one of the receptionist delivered it to my door which I am very appreciative.
Thankyou Morris house Group practice.

I have been using Morris House for the last 12 years. Great facilities and a range of doctors with different specialities. There have definitely been problems with booking system and some reception staff in the past. I think the practice …

I requested my antidepressants on Friday, went to the Pharmacy on the following Thursday and was told my antidepressants hasn’t been issued. They called in the GP and MR McGineuss refused to issue me on. He stated that after the weekend in …

This ia the worst possible surgery where waiting times start ar 30 minutes. No one explains anything here, no one cares about the long queue of patients. Coming on time means spending half a day here, wasting time. I am changing the GP, this place is awful.

Terrible service you wait on the phone to book an appointment for hours just for them to hang up as soon as you get to number 1. Very useless staff and something needs to be done about it.

Just to say many thanks to all the staff Morris house for my covid vaccine. Very professional, well organised and I observed some wonderfully compassionate care to older patients having their covid from the person on the front door, reception, vaccinators and through to the observation room.

Reluctant to give this surgery 1 star but no stars wasn’t an option.
Who knows what the Dr’s are like because to date I just can’t get an appointment. Tried yesterday to book one but no appointments to be had up until the end of …

If we speaking about a COVID vaccination, this practise is 5 Star. Both jabs were done within this practise. Professional service from the beginning to the end. Polite and helpful reception team, positive and extremely professional clinical …

Been with this practice since I was a child and they have some of the most wonderful doctors and staff here. Thank you all for looking after me and my family all year round 🙂

Needs to close down, so so rude i really hate this is my doctors. the only reason i’m still registered here is because my house is 1 minute away. everytime i call they either don’t answer or are extremely disrespectful. i had sever pain and …

I never deal with a rubbish GP like Morris House. People in there are not working. Never answer the phone. I m trying to call in the morning and afternoon no one answer. What you guys doing there just set on the chairs. Do your job properly.

My mother had her Covid-19 vaccines done here. Very friendly and helpful staff and even though there were some mistakes made by the GP practice , they have managed to sort everything out

Terrible appointment booking service, online booking doesn’t work, almost impossible to get through by calling, after waiting 10-15 minutes you get disconnected (!!!), no early or late appointments available, weekends closed. Good doctors …

By far the worst booking system known to man. I have never known a GP to be this atrocious in terms of booking appointments. I have been the ‘second caller in the queue’ for over an hour now? My mrs called them at the same time as we know …

*Poorly managed
*Giving serious conditions a run around
*GP’s have time limits so your rushed out …

The phones need to get abolished. It’s a complete and utter joke trying to get through to anything, let alone anyone through the phone number provided. Lines ALWAYS busy and now since “updating” the call lines, every single option you can …

Staff and nurses were attentive, polite and very kind. I had my second vaccine, if I don’t grow goat’s horns that will be a plus. Thank you ✌🏼✌🏼 …

Amazing practice with exceptional doctors and friendly staff. Spacious premises, super clean and well managed. Consultants are excellent!

Me and my wife had the 2nd vaccination today, 19/04/21.it’s a long Q, but it fast. All the staff are very helpful and friendly. Thank you!

Rang to see if I could register and got through to an automated service, took several minutes to answer, but when I finally did I got through to a receptionist who kept calling me darling, love, sweetie and babe. Then half way through the …

I have been using the service for years, the Doctors are great but the reception staff are rude and horrible people. They never answer the phone and its near impossible to book an apointment. Even when my mum had cancer and we were asking …

Such a bad place, they should just quit and go do something else because they are so bad at their Jobs, My wife had no idea she had a miscarriage due to the back and forth calls and going back and forth to the so called A&E service that is …

Doctors and reception staff are really good. The appointments system is rubbish. You can rarely get an appointment in advance, and the only way you can get an appointment on the same day if you call at 8 am.when from that time you get an engaged tone and when you eventually get through, the appointments are all taken.

All staff were very friendly, accommodating and considerate, they made a potentially stressful experience for some very positive overall. Thanks for your work in making us feel safer in the current situation.

Shambolic. During COVID-19. All appointments now have to be made online, via an e-form. Then the GP calls you after 2 or 3 days…by which point your symptoms are worse. Also, the new GPs lack the care and attention of the older GPs that …

One of the worst health centres ive ever seen. Doctors reading off books to tell you whats wrong, receptionist Mary is one of the worst around who doesnt have a flying clue of whats going on. Treating us like animals, refusing us in the …

Facilities aside (because you would expect a certain standard anyway) The staff are very rude like they have no time for people who are in pain, ill or frustrated. Very quick to be rude and abrubt and you always get the “call on the day to …

Call your Gp if you need help or advice !!! Well do that as long is not morris group. You have no chance with morris group you don’t count as a patient. I started at designated time, after over 100 attempts I can’t even get a line. It’s …

Shambolic GP, the customer service is terrible, the staff are never aware of what’s going on and it’s even difficult to arrange a simple thing as a blood test because the letter wasn’t sent out nor was I called. This is just a simple …

The Vaccination for Covid-19 link for booking does not tell you what kind of vaccine you will receive.
When I call they told me it is like a bingo, when you go to your appointment you will find out on the day different day different vaccine BINGO

Torn! The booking system couldn’t be much worse and this has been the same for YEARS. It does not get better. The process changes all the time. Got a little better with online service but that is not currently working. Automated service …

Visited in the morning, very polite and helpful reception staff. However, do not see Dr Sue M. who’s unprofessional, doesn’t listen and telling you rudely to leave a room especially when you are in pain and begging for help

Really friendly staff, clean facilities and I was seen to remarkably quick today. …

I have been going to this Doctor Good few years Over the last few years the service is getting worse and worse specially in receptionist they do not want to help you want to get rid of you you tell him one thing they do another . should …

59 calls later and still can’t get through, nice building nice GP the appointment system let’s the whole place down! You can go from being number 5 in the que to being cut off then the line is busy for over 1hr!

It was a wonderful experience, everyone was very friendly and made me feel very comfortable. Thank you to the staff member Qudsiya for helping me set up the NHS app!