North Tees and Hartlepool NHS Foundation Trust reviews

I would like to say a massive thank you to the staff at the A&E department at the hospital. I had to take my elderly Mum there today and the staff were amazing. She was seen very quickly and her treatment was second to none. Thank you for all the outstanding work that you do.

I am about to be discharged from ward 24,all I can say is the team and everyone I have met has been absolutely lovely .no waiting for medication when in pain, xrays ct scans was done very quick. I was kept upto date with my care and any …

I was here for a minor operation before Christmas and had to stay overnight. All the staff involved in my care were professional and caring and tried to make my stay as pleasant and comfortable as possible. Everywhere I saw was clean and even the food was good!

Attended the breast assessment clinic and needed biopsies taken absolute professional kind care given to me from consultant Dr Saha and health care worker Karen. I just needed a hand to hold and she was there Thankyou.

Do not trust this hospital with your baby’s health!

Brought our baby in with lethargy and a temp of 39 which was not coming down …

Had an appointment and didn’t have to wait too long considering it’s in urgent care. Lovely doctor who said to just come, it’s what they are there for if ever I suffer again. Very reassured.

We would just like to say a huge thanks and well done to the surgical decision unit, ward 30/31 and the colorectal department especially Dr. Abdhul. Total professionals who have restored my faith in the NHS when my mam has recently been unwell. Keep up the good work guys. You are worth your weight in gold !

Visiting parked in the hospital car park operated by parking eye. Paid the parking fee £4 for 24hrs when leaving in the parking eye machine in foyer of hospital. Got a £70 fine. Appealed and it got rejected. Be wary of the hospital car parks.

Recently recieved treatment at cardiac day unit. I was really well taken care of. Absolutely lovely staff nothing was too much trouble. Thankyou ladies xx

I would highly recommend the EAU department at North Tees Hospital all the staff were absolutely brilliant when I visited on 20/10/2022.
From the receptionists to the doctors I received excellent care in the unit and …

A such careing hospital i had a really bad tooth for a couple of weeks and i had to go to the north tees hospital for like a week and they were amazing with me i was like 5 years old at the time and i got the bad toothes taken out by surgery love for the NHS 🏳️‍🌈🌈 …

Sent to pointless appointments, letter did NOT SAY not not necessory to attend.
Info only a waste of time .oney effort in the cold in pain and abused in public by nurse when i found it was not a necessary appointment its a HUGE WAST OF TIME FOR PEOPLE TO WALK IN PAIN ON A COLD WINTER DAY A COMPKETE FARCS

Just want to thank the maternity team.
My daughter was admitted after a scan as our grandson had stopped going.
She /we received amazing treatment /service. Midwives, theatre staff, anesthetic …

My son broke his wrist and we were in and out of the hospital within 1.5 hours. I have also been to see a specialist and everyone was really friendly and it felt very efficient. Great experience

We moved to Teeside just over a year ago and recently visited the hospital for minor surgery, the whole process from start to finish was professional, prompt and an overall very good experience. Even with the pressure the NHS is currently under this hospital seems to be running well. Keep it up folks, you’re doing a good job 👍🏻. …

My mother was rushed into North tees a week ago, for me there was no communications in information on whereabout in hospital she’ll be or if she is ok, staying in etc. No communications for me in regards of contacts. I am deaf, can’t used …

Just want to mention first that I do not blame any nurse or personnel on shift last night. But the urgent care department is appalling and dehumanising. I got there at around 11pm with sharp stomach pains that had me writhing for hours. …

My mother in law who is 80yr old,got took here recently. The staff were absolutely discusting. They kept her in for 4 days,with no monitors,nothing. No interactions,no checking on her,nothing. Not even as much as a bpm monitor on her finger …

Dirty, disgusting and disorganised! My mum (83) was in and out of hospital over a period of approximately 6 weeks with the most severe diarrhoea. Hospital never found out the cause. Staff never talked to each other, to my mum or to her …

Kind and compassionate staff, skilled and dedicated. Took care of me and helped a speedy recovery.

Rare example of wanting to leave no stars.
I love the NHS. They have saved my life on more than one occasion, and have awesome people working for them. Unfortunately they also have arrogant, rude and …

Just stayed on ward 24 for 10 days can’t thank them enough all the staff were fantastic from cleaner to top nurses thank you all xx

Visited urgent care on 20/3 with pain & swelling in my left ankle/shin (10 days after thinking I had possibly sprained it) – waited over an hour to see anyone, sent for an x-ray to discover what clearly looks like the bottom of the tibia …

1000 % better than hospital in Durham , just brought a friend who lives in east Stanley who has had many bad experiences at Durham this hospital admitted my friend the very day after bieng sent home by A&E department at Durham . It’s a long …

The staff couldn’t do anymore for my daughter at the Urgency centre and the EAU wards. However, she was told with no warning she was moving to another ward at 9.00am at night. She was not prewarned the behaviours of some of the patients she …

Staff beyond compare, that’s all staff. Communication and notification of appointments absolutely perfect. All equipment available although some seem a little dated. Parking plentiful. I’m very happy I live near this hospital.

Absolute brilliant service from everyone involved went in via ambulance with bad pain in chest and throwing up got to hospital 2.15 back out by 8 can’t fault bloods temperature and ecg along with chest x-ray all done for peace of mind can’t …

Excellent service at A and E on 18th May around 4.30 pm. I cannot praise the staff enough. Friendly and helpful receptionist and the doctor who treated me actually read my notes and made a judgement based on the information in front of …

Nurses, staff and specialists first class. Could not have received better attention.

Thank you to cardiology unit. Amazing staff. Really took care of me. They were all really lovely. Was taken by an ambulance. Paramedics were very lovely too.

I was rushed ti hospital yesterday because of an emergency as my back gave way and I collapsed and wet myself. Once I was at North tees I was put in a queue 4 stretchers were in front of me. I waited aprox 4 hours before my ptsd started to …

I have had a C-section here. I was taken up to the postnatal ward. I have to say most of the staff were absolutely lovely. My pain medication was given on time, I could barely feel the aftermath of the surgery. Take Day 2, I kept on …

North East hospital is based on a housing estate in Hardwick x Thousands of people live there and use this hospital on a regular basis and also people that live outside that area x It’s a fantastic hospital x I know because I live in …

Have been trying for 3days to reorganise an appointment left numourous messages after listening to recorded messages not one call back. Phoned different number lady said she would put me through to Hartlepool just cut off

Over the moon with how friendly and welcoming All the staff were, even when I started to feel anxious with forthcoming surgery, they couldn’t have done more to ease my nerves. …

Extreamly disgusting hospital, woke up here with clothes being damaged and doctors who do not care, I did NOT give concent on given healthcare. Being forced to stay there, NHS DO NOT have the right to force their practices onto others. …

Felt frustrated whilst sat in urgent care. Came in with my girlfriend after been told by the doctor to go straight away due to suspected water on the lung. 1 1/2 hour my girlfriend gets seen to but what frustrates me more was that they’re …

I had an ultrasound scan on my bladder on the request of urology dept. Two weeks later I had a consultation with a urologist to supposedly discuss the results of that scan. First question he asked me was “Have you had any scans yet?” He had …

If you’re an emergency on brink of life or death I’m sure that this hospital is as good as any other.
My mum got very prompt and caring treatment for bladder cancer and DVT in the …

Nursing care very good.
Communication with both patient and immediate family not so good. This needs to change as it makes experience more stressful than it needs to be. Doctors are the main problem.

I visited Outpatients today and found the reception staff efficient, social distancing measures are in place and guidance rules are easy to follow. The staff in the Gynacology dept (a Female Doctor and two Nurses) were friendly, helpful and made me feel at ease, making my appointment a pleasant one 🙂 …

I could write an essay on how badly managed this hospital is but it just comes down to one thing: laziness from the staff.
Nightshift nurses just want to sit around at the desk and socialise when you …

Visited Urgent Care with 2 year old granddaughter who had a temperature of 40°. The doctor at our practice was unable to see her and no answer from 111. The staff in Urgent Care were friendly and professional in spite of the high number of …

Amazing care.
From the minute we walked in we were looked after. They triage at the front door. Idiots are put to one side, emergency patients are prioritised. …

I was admitted to the Hospital for another occasion was was taken straight to A & E, seen promptly and transferred the EAU ward for observations. I was then transferred to award 36 for outstanding treatment . …

Really bad service my son went there who was in a lot of pain got seen after 4 hours and they did not see to his concerns struggling to. Find medical equipment my son was pleading with them that he is in a lot of pain they sent him back …

Following my visit to A&E this morning, I would like to make the following comments of appreciation: …

The care I received when I was took to surgical assessment was great. Consultant and his juniors doctor were fantastic. Then transferred to ward 30.. day staff were great. Night staff was not.. only 1 nurse was nice who was coming to do …

Used A and E early hours Monday morning due to waking up and fainting, this as well as being pregnant, having a severe headache, light sensitivity and vomiting really worried me. Phoned 111 who advised an ambulance, had my partner take me …

husband in extreme back pain after accident, went to A&E and waited 5 hours to be seen by a doctor. This was due to an exceptionally busy night there but the staff were brilliant. He got pain meds very quickly and all staff were friendly, helpful and very professional. Thank you to everyone who helped us that night.

Went to accident and emergency tonight they told me to go to urgent care. Went to the desk and gave my details, she told me to wait until I was called. Once called was taken to a room was spoken to like I was a child being told off. Was …

Thank you to all the staff on endoscopy from the receptionist to the doctor to all other members of staff who I had dealings with yesterday as far as patient care goes it was a really positive experience I left feeling like I had been really taken care of. Thank you I am really grateful to you all

My husband was seen to very swiftly after making an appointment via 111 by the walk in clinic. It was busy but he wasn’t too late in meeting his appointment time. Parking here is a bit strange though I would advise people to make sure they …

Tried to discharge myself ,security staff bullies and liars, not interested in my reasons for not being there ,insisted police would collect me forcibly from home if I got that far !!!!

Clap the NHS?…support the NHS?….Absolutely shameful care with the exception of the surgeons. The list of mistakes, errors and total disinterest is staggering. I would describe the care my fathering law has received as a disgrace. As …

Did an excellent job calming me down in A&E. The staff also did an excellent job when my gran got referred to the oasis suite. The nurses kept checking that we were alright, and made us hot drinks, and brang us biscuits. The oasis suite is a very homely room. The seating area was especially nice.

Visited A&E with elderly neighbour. As expected it was a long wait.

Urgent care service was appalling. Visited twice within a few days, was given two different diagnoses without any tests being carried. I explained I weren’t getting any pain relief and the symptoms weren’t easing, instead I was given advice …

Now my daughter is settled in bed I thought it would be the best time to write and say thank you to all the amazing staff on your children’s ward. …

Went to a&e with severe pain had bloods and obs done within 30 mins then sat for 7.30hrs from 10pm to 5.30am and walked out without my blood results as couldnt wait no longer, all the drug users that had took overdoses took priority
The only good thing doctor did ring at 6.40am with my blood results

Took my 85 year old mother to the urgent care unit, after an accident with the car door tore skin on her arm. The nurses who took care of her were exceptionally kind and professional. She was made to feel relaxed and of no trouble. Thank you.

Worst hospital in the world, no communication from staff wasted 2 days here to have to come back again. Day 1 5.45am arrived 19.30pm sent home. Day 2 7.00am arrived still here now probably be sent home absolute joke national health service.

My name is gwendoline cass I have just spent 11 days in ward 26 room 10 from going in North tees to coming home, the consultant nurses cleaners dinner girls could not have been nicer nothing was to much trouble and Ann macbride your scones …

The staff in endoscopy department at North Tees were amazing, very helpful and kind and explain everything to you .could not ask for better people to look after me

Basically went there to visit Father inlaw the staff are overworked underpaid angels

This place deserves no stars. The past 2 days I have been up to visit a patient on both times of my arrival they had had an accident and messed themselves their was no staff around to help them or even clean the mess. Their buzzer was …

Have just returned from the Endoscopy unit at North Tees hospital, the team in the unit are all so very kind and caring , big thanks to Dr David Beaton and the team in the theatre where the investigations are done . …

Excellent team look after a very sick friend, with obvious care

As and add on to my previous note regarding orthopaedic dept I still have had no call back . Now had to ring the consultants secretary who was amazing and very professional. I found out that despite my calls and messages I was still listed …

The breast clinic was excellent. I had a mammogram, ultrasound scan, a breast cyst drained and saw a consultant in an hour. All the staff I met was very helpful, friendly and kind. Very impressive…Thank you.

Mixed reviews for this hospital really. Firstly the staff have always been great and we were seen very quickly after an appointment was booked over 111. Really cannot fault the staff. The issue seems to come from the running of the …

If there was a -1 urgent care would receive that. The way the Doctor spoke and treat my daughter today is disgusting. Not once was she asked if she had been tested for covid-19. She would not listen to what my daughter was trying to tell her and just dismissed her. Disgusting behaviour by a so called professional.

Excellent !!
Great care for my wife after a stroke, and allowing me to stay
A big thank you to all the staff on ward 41

Epac department and all the departments that deal with pregnancy were absolutely helpful during our complicated pregnancy. Being this our first pregnancy and loved ones far away, everything seemed a lesson. North tees hospital staff been so …

Great place to listen to Hospital Radio. Radio Stitch playing music to 2 hospitals since the 70’s. Listen to me on Thursday nights. John Willy Twilight Show. 5pm till 7pm.

My mother is in the hospital west wing ward 37 couldn’t ask for better care 🙏🙏🙏 …

Awful place to go to. Nurses on Ward 32 were rude and made fun of elderly patients. My dad was ill and was told he couldn’t be mixed with other patients, yet they put him in with visitors and he had infection after infection in there. And …

i would like to thank the nurses and doctors for looking after me on the Leven ward during my procedure for spinal injection for sciatica, everything went well ,a little uncomfortable but nothing serious,my Willey and nuts went numb but …

The service is completely appalling, a receptionist says a nurse will see us immediately, then the nurse tells us to go to urgent care where the was ‘less people’ only to find out that we would have a 2 hour wait. This hospital and the NHS are an absolute joke.

The staff at this hospital were amazing and very friendly my cousin had an emergency last summer. Very caring and very efficient and a very welcoming hospital. Keep up the incredible work.