Yellow Jersey reviews

I had my Ebike purchased on Cycle to work scheme insured with Yellow Jersey after doing some research on the available insurance providers in the market! …

Have been a loyal customer for almost 5 years and over that time made 2 separate claims.
Had no issues with the first claim after a car drove into me as Yellow Jersey …

Second time I’ve made a claim with Yellow Jersey, second time they have been superb to deal with. Normally I’d be terrified at the thought of making a claim after damaging my bike, but they couldn’t have made it more simple and stress free. …

Excellent service – the person who dealt with my claim was extremely helpful and went above and beyond to help me with my damaged bicycle, and even returned some sentimental items from the frame when it was written off. Would recommend this company to anyone who needs bicycle insurance.

Amazing customer service. The team dealt with the issue immediately and sorted it out quickly—big thanks to Sean, Rebecca, Jonathan and Robbie.

very poor experience with this insurer. had my e-bike stolen shortly after I’ve purchased their Ultimate policy whilst doing deliveries. ridiculously high price by the way, but you must get their top of the range policy as a courier …

Settled my claim quickly and with kindness. No quibbles. A great service. Thank you.

Fast and fair response to my claim for accidental damage to my rear derailleur hanger. Would definitely recommend.

Brilliant and wonderful service. I got hit my a car 7 weeks ago and came off rather badly with leg injuries and bad road grazing. From the start of the submission of my claim they responded very quickly for me to collate all the evidence …

Thankfully my first time having to claim on bike insurance, but Yellow Jersey made the process as smooth and painless as possible. The Claims Manager that I dealt (Jon) with was clearly passionate about cycling and it was a pleasure to …

I needed another insurer as the previous one (which was great by the way) had stopped providing cover for outdoor activities instruction.
I found Yellow Jersey mentioned on a cycling business site and from first …

Robbie and Jon were both excellent. Made the whole process really quick and easy, even went through the effort of trying to find me alternative bikes. Thanks for all your help

I found the process of making a claim with Yellow Jersey pretty tedious, it is impossible to get the key decision makers on the phone, and at times the delay in responding to emails was frustrating. …

I was a little bit disconcerted at the amount of verification evidence Yellow Jersey requested when I told them my bike was stolen, but their subsequent service was superb. They responded within 24 hours, I was supported by the same claims …

Cant recommend this company enough. The claim process was super easy and fast when my bike got stolen. They even helped me find my next bike and were really patient with me. All the guys I spoke to were really friendly, in particular Kien who I had the most contact with. I wont be getting my insurance from anyone else!

Yellow Jersey’s service has been excellent. I have their ‘Performance’ coverage and recommend them very highly.
I crashed my bike three weeks before Christmas and, after discussing my options …

I contacted Yellow to submit a claim and a member of the Yellow Jersey Team was on the phone & Email to offer advise and support. I find that very Professional and Responsive. Excellent customer service YJ team. …

Yellow Jersey and my point of contact, Jon, were so helpful and supportive through the claim. Not just in making it really clear where I stood and what options I had, but also great advice on what bike gear to replace everything I’d written …

Brilliant experience with Yellow Jersey covering a claim I had for a race entry fee after I picked up an injury and could no longer compete. Hassle free, responsive and a pleasure to deal with.

Incredibly personal, professional and all-round top class service from the Yellow Jersey Claims Team (Jonathan and Sean). Following the sad event that is a bike theft, they acted quickly and efficiently to get everything sorted with the best possible outcome. Would highly recommend.

Needed insurance over weekend for bike hire. Checkout didn’t work for several days. …

My bike was stolen and the service i received from Kien at Yellow Jersey was superb! …

I can’t recommend Yellow Jersey enough. Honestly- I’m telling anyone who’ll listen! …

Jonathan was great during my claim process, sent a replacement helmet stright away and processed the claim with no issues. highly recommend.

Refused to insure me when I said I had a criminal record without even knowing what thd offence was. I understand that this is there policy but I found the lady very dismissive when I said I’d got a record. Disclosed it to others no problem …

Honestly, what a waste of money this company has been. I have sadly had my bike recently stolen from a code secured bike shed located in my building’s courtyard, to which access is also code secured. The bike was also locked to a special …

Yellow Jersey have been excellent, the slowest part of handling my claim has been me replying to emails. They have been very prompt and have listened to what I have had to say and worked around any difficulties. My entire claim was resolved within 5 business days and I would happily reccomened them to anyone else.

**UPDATE 2022**

Though below review is still factually correct. Cyclists need to be aware that …

Great service received from Jonathan!

My claim has been processed quickly, efficiently with replacement parts received …

Bike was stolen, I placed a claim on Friday and they closed it by Wednesday the next week. Was straightforward and speedy, have never dealt with another insurance provider before but can’t imagine it could be much better than this! Paid …

Insuring bike with Yellow Jersey Ultimate Insurance and on bike theft, claim getting rejected. …

It’s unusual to rate an insurance experience 5 stars but yellow jersey have been so fantastic in sorting my claim in less than a week, I felt a review was justified. Thank you Jonathan for making this such a painless experience. The silver lining of having had my bike stolen, if there could be such a thing.

Excellent service, 10/10 would recommend!

Bike almost new – had bad crash and snapped steer stop and scraped paint on forks (Trek Madone Project One) and also chipped carbon. Only insured the bike 2 days earlier. Phoned Yellow Jersey and quickly put my mind at rest. The person …

I found it very difficult to find any insurance to cover my bike and travel when competing in the cycle race. Yellow Jersey provided a specialist product which was quick and easy to purchase and very competitive in price. I had to make a …

I was very happy with the service provided by Yellow Jersey. This was the first time I’d had a bicycle stolen and they provided a swift service and my bicycle was ultimately replaced. They were friendly, helpful and my claim was processed …

Picked yellow Jersey for my cycling insurance after much research. The ultimate cover. There was alot of bad reviews in some peoples cases. For me I cant rate them enough. They company and the person who felt with my claim was so helpful …

Claim for race entry settled quickly – straightforward to upload required evidence

Great company to do bike insurance with, as they handled mine quickly the only improvement they could do, is when they send out replacement components is send you the tracking information so, you can see the progress of the item. But over all a great service and the cover options to have a policy you would actually use.

My bike was stolen after a break-in and Yellow Jersey made a very stressful situation incredibly manageable. Kien was incredibly helpful throughout and after proving photos of the lock damage, proof or purchase of the bike and evidence of …

Fantastic Service and price. I used Stephen to obtain new shop insurance. He/Yellow Jersey were very efficient, professional and extremely competitive. They were able to cover all my criteria and more for far less than my previous insurer and other quotes received. Thank you.,

Very impressed with how easy it was to claim a lost race fee due to injury which I completely forgot their ultimate bike cover provided me! Literally two emails sent, a few docs provided and the funds were in my account with three days. Thanks YJ

Yellow Jersey insurance provided a great and thorough service following a really awful accident. Special mention goes to Jonathan Ryan who was incredibly helpful and supportive throughout – you made a difficult process a lot more enjoyable. I now have a nice new bike which I am very pleased with.

The best insurer by far, the team at Yellow Jersey are quick to deal with claims, corteous and more importantly, human. No automated messages and a personal approach to the customer. I have had a bike stolen before and that was sorted very …

They have been very efficient, speedy and honest in their dealing with my claim. Jonathan has kept in touch and sorted everything out within 24 hours of my first contact. …

Very reliable and professional bike insurance. I’ve had to deal with two claims and they handled it quickly and professionally. Also, they don’t auto-renew the policy each year to make sure you still wanted. I think that’s very customer-friendly.

Getting your bike stolen can be very stressful but Yellow Jersey made the claim process very easy, the team were very responsive and the whole process was pretty quick. I would recommend this insurance company to others and will continue to use them.

Incredibly happy working with those guys. I got my bike insured and annoyingly had a vandalism issue a week later, Jonathan from the claims team helped me a ton throughout the process, handled all expenses and ordering necessary replacement …

Dealing with one person from start to finish was a real bonus for me and the 5 stars I have given, for the service I received, are all down to Kien. He provided a most excellent service. …

Be very careful before taking out bike insurance with them. I would advise calling them up to confirm what your policy covers before taking out insurance with them. They seem like a great company to insure your bike with IF you bought it …