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Write a ReviewI’ve been absolutely amazed by the exceptional customer service provided by Nu-Heat particularly during a global pandemic!
Better than John Lewis! …
As a retired Nu Heat Installer we had no hesitation when choosing a heating system for our self build house. Their local area manager Ian Weatherstone listened to our needs for a complete heating and hot water solution utilising renewable …
Really good company, I’ve done the Electrical Installation of a couple of Air Source Heat Pumps systems on behalf of a local heating engineer through Nu-Heat, credit to John the commissioning engineer from Nu-Heat he’s always been helpful …
NuHeat supplied our underfloor heating system 8 years ago. Through no fault of theirs, we have had some issues, but Sarah-Jane at NuHeat has been brilliant and helped us resolve the issues. We are really grateful, thank you.
John visited me today to commission my air source heat pump. What a great guy. Very polite, extremely helpful, we had a couple of teething problems which he resolved & didn’t leave until he was fully satisfied. We felt that we have a great …
If we could give more than 5/5 stars we would. Our experience with Nu-Heat has been overwhelmingly positive so far. We had problems during our installation caused by a rogue installer (not affiliated with Nu-Heat) and Nu-Heat managed the …
Nu-heat are very professional and always there to assist with any issues as we had a few and they were very quick to help with them. I have had the whole downstairs fitted with Lo-Pro 10 which is a great option for those renovating. We will also be using Nu-heat for our extension coming up next year.
Nu heat, who supplied all of my ground source heating kit have been great at every stage of the process. Very thorough design and implementation documentation, staged deliveries on time and when kit was damaged by the delivery driver …
We had a wet UFH system installed by a Nu-Heat engineer over almost 3 years ago costing many thousands of pounds in our open plan kitchen and dining area. It has never worked properly. I’m always getting fobbed off by the engineer, valves …
I am an all trade developer with in-house Electrical certification and needed a Heating company that could design, supply and commission Air Source heating systems with UFH for my new developments. NU heat have been outstanding from start …
We have been an installer for Nu-Heat for a number of years now and can say that the customer service and technical knowledge is to a high standard.
Had exceptional service from Nu Heat today. The commissioning engineer John was very helpful and informative. All the kit is top quality and easily identified with the clear and detailed installer pack. …
John was very professional and helpful. We discussed in detail potential future problems with Nibe ASHP and he demonstrated how to fix them. I’ve been installing HPs over many years, and meeting John had been a good learning curve. I very much enjoyed the meeting today.
We have worked with Nu-Heat with two of our building projects – the first one 12 years ago and the most recent one for our New Build project. In both cases the process has been faultless with excellent pre and post sales support with full …
Ordered an electric system from Nu-Heat. My installer needed to clarify some details with the company which meant the order had to be modified. Mike at Nu-Heat couldn’t have been more helpful in resolving the situation over the phone with …
I had three Air Source Heat pumps and full underfloor heating pipes originally supplied by Nu Heat in 2014. I have just had the pleasure of dealing with JOHN the service engineer and he serviced the whole system and kept me informed of any …
Had a Nu-Heat system installed about 2 years ago. The service received from Nu Heat was excellent from the very outset and throughout. …
As a first time DIY underfloor installer I was very impressed by the excellent service, attention to detail, and perhaps most importantly the superb support provided by Nu-Heat. This install was as part of house renovation using Lopro 10 – …
Service carried out on 23/10/19 by John Boleyn.
He was very polite, helpful and efficient.
He explained what he was going to do and updated us on each aspect of the …
We installed an air source heat pump and solar thermal panel with underfloor heating as part of a new build project. On the whole found Nu-Heat to be efficient and responsive (quickly sending out parts which had not been included in the …
Installed the LoPro Max downstairs and the plated system upstairs, which were easy to install and work amazingly! The system was designed by working out how much heat each room lost and then making sure that the system worked with my …
As a Plumbing and Heating Business in Coventry we regularly Install Nu-Heat systems through out Warwickshire.
Every part of their service from the Quote stage to after sales is excellent. …
I had the pleasure of dealing with John the service engineer today to commission solar & heat pump – professional, friendly & excellent at explaining the system to my clients. A credit to your company Nu-Heat.
I am an installer of Underfloor heating systems and I have been working with Nu-Heat now for a number of years .I cannot fault them in any areas from product design, Customers service and technical support. …
As a project coordinator for a plumbing and heating company I interact with many suppliers. Holly (whom is my main contact) form Nu-Heat is always a pleasure to work with. She will do her upmost to help with any inquiry and is always prompt with quotes and responses. Making each interaction with Nu-Heat smooth and efficient.
We had Nu Heat installed in our Grade II listed building just 3 years ago. In the last few months, half of the areas in the property wasn’t heating up. The pump isn’t strong enough to pump the water from the boiler into the pipes to heat up …
Bought a new build 4 years ago with an air source underfloor heatng system. We have had problems with some rooms in that the red light on the control is on constantly as the rooms do not heat up properly. We rarely feel warmth through the …
We have been installing Nu-Heat products for a number of years now. The products are second to none and the service to both installers and customers is exemplary. We highly recommend this company and their products.
We have a gshp and ufh system supplied and commissioned by Nu Heat 6 years ago. Works very well and Nu Heat have been good to deal with in relation to a couple of minor issues.
As a local small scale developer I would not hesitate to recommend Nu-Heat. Their prices, products,customer care and advice are excellent. Importantly their follow up service is responsive and their engineers efficient and helpful.
OK, so this is a review of a complete system I bought 13 years ago…
I installed it myself, following renovations to our 3-bed London home. …
Posting on behalf of William Twigg (Matlock) Ltd, being teamed up with Nu-Heat for a good few years now. Always experiencing great customer service from the whole team and excellent levels of professionalism and assistance from our main …
Mike came through for us at the 11th hour in a truly epic stylie.
We realised that we had royally …… made a booboo at 16:30 on Friday afternoon just gone. …
Heat pump installer iheat ltd based in Shropshire. We have just started having our systems designed and supplied by Nu heat. Great company to work with very helpful and quick at get designs back.
Technical Support were very helpful, and John who commissioned the new system couldn’t be faulted. Great to have an engineer prepared to go the extra mile and who was both friendly and very knowledgable. Spot on
Knowledgeable, ongoing, reactive customer support after having our ASHP installed – ‘thank you’… for being at the end of a phone line…much appreciated.
Nu-Heat provided excellent customer service and answered my queries confidently. The system installed works fantastically well and the technical support is great. I would definitely recommend this professional company.
I moved into a new-build house 2 years ago (August 2015) where the Air Source Underfloor Heating designed by Nu-Heat has been installed. It is not working correctly and I am at my wits end as I can’t now get anyone to come and look at it to put it right.
Awful service , I tried at least 12 times to call!! several of those times they picked up and ended the call without speaking. I left messages for someone to call me, no response!! after lunch, i’m pretty sure they just took the phone off …
We had John come out and commission the system for us today. Very helpful and informative. Made it simple and easy for all of us. Highly recommended
Very good to work with and top quality materials. Paul Wood and Lindsey Hayes are great to deal with. Great product options for all floor and system types
The after sales service provided by John the service engineer, is top class, his knowledge an want to help to resolve any issues is outstanding, cannot recommend him enough a true asset to the company, thanks John
Just had three installs commissioned by john from Nu-heat, he was great excellent service.
John was absolutely brilliant during commissioning and a follow up appointment to sort a small fault. Very good service.
Terrible after sales service. Heat pump was faulty from the word go. Nu heat only interested in passing the buck. We are into months now and still no resolution in sight……
So happy with my system. They have been amazing throughout the whole process. Wish all companies were as easy and great as they are to deal with.
I am very pleased with the low pro underfloor heating. Saved us the hassle of digging the floors up with a great result. I would highly recommend it.
I would like to say how good your engineer John was today great to see a person so polite and helpful that man deserves a pay rise a credit to your company and I would like to thank mark bracher always very helpful
Thank you all at Nu heat
I visited this company in January to discuss UFH.
I saw Alec who was extremely helpful and we decided to order from them.
Trying to get through is useless, then when you do get through you get breathing but no one talks to you. Try to order on line and your postcode is invalid. Absolute rubbish after sales.
Nu-Heat gave excellent service as always with Ian the rep always on hand when i have some questions to ask!
Poor after sales service. Would not accept unused over sold supplies as part of the fit.
John Bolyen was excellent during the commission, very impressive.
Punctual, professional and happy to help. John especially is a credit to the company.
I had questions regarding our heating and found them very helpful on the phone.
Great product with excellent customer support.
Easy to deal with and install
Really great service.
For underfloor heating this is place to order from
Great products
Place to go and get under floor heating