Opus Energy average reviews all over the web

2.8
Total Reviews 80

Average reviews from all platforms

Average Rating 2.8

Average reviews from all platforms

  • 5.0
    34
  • 4.0
    3
  • 3.0
    0
  • 2.0
    0
  • 1.0
    43
Opus Energy reviews breakdown:
Google
2.8
80

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80 Opus Energy reviews on Google

AA
Aron Ash 8 months ago on Google
( 1 out of 5 )

Having tried for three years to explain to this company that: –
1. We have never been their customer
2. We are not their customer …

R�
Ruthie “T-Fly” Richards-Hill 8 months ago on Google
( 1 out of 5 )

Is give 0 stars if I could. My contract ended in December. Their company has been incompetent from the start. They screwed up with meter readings and the start readings despite us calling them through. We only use electricity between …

HM
Howard Melvin 8 months ago on Google
( 5 out of 5 )

Sherena was most helpful and very pleasant. If you run an employee of the month scheme, I would put her name forward for excellent customer service.
I am only putting five stars for my communication on Friday, as I must say, in the past, I have found your customer service somewhat lacking.

NA
Natalie Andrews 8 months ago on Google
( 5 out of 5 )

We have just switched to Opus and had a couple of issues on the admin side that needed sorting, I spoke to Matt at Opus to see if we could sort this out and all issues were resolved within minutes. Really polite and helpful. Great customer service!

NF
Nigel Fowler 8 months ago on Google
( 1 out of 5 )

Unfortunately, my experience has been terrible, i tried to explain that the premises had been sold, I gave an up to date reading, I was overcharged and threatened to be taken to court for non payment, I received another bill from opus that …

JM
john morvelle 8 months ago on Google
( 5 out of 5 )

Ellie Hudson was extremely helpful and efficient… Her five stars are completely deserved….Like her many other Opus colleagues before during our happy years with Opus. …

MP
Mateusz Pełka 8 months ago on Google
( 1 out of 5 )

Worst customer service I have ever experienced in my entire life. I was overcharged for half a year based on wrong energy rates. I made a complaint and the issue is still not resolved even though I vacated the property 3 months ago. I keep …

VS
Vinod Singh 8 months ago on Google
( 5 out of 5 )

My call to Opus Energy was answered by Sham Miah. He listened to my problems regarding our accounts and effectively extracted the necessary information required. …

SE
Sophie Elan 8 months ago on Google
( 5 out of 5 )

Excellent Service by Sam Flynn-Wyllie. Managed to sort through the issue very quickly and efficiently. was very polite and personable on the phone. Manged to resolve the issue in one phone call. Would highly recommend.

GE
Greg Ewart 8 months ago on Google
( 5 out of 5 )

Spoke with Sham regarding a really large electrical bill. I found him professional and ready to help and understanding. We made a plan that suits our business needs. Thank you for the amazing service

HH
hannah hayden 8 months ago on Google
( 1 out of 5 )

This company is a joke they don’t know what they are doing I left a property in February and they sent me a final bill in March, then refunded me twice in April and May and now in June they are saying they are sending me a final bill and I …

UU
Uzair Ullah 8 months ago on Google
( 1 out of 5 )

I have a credit of around 900£ and now 15th December still dealing with calls and trying to find someone that really care about my problem, they have lied to me so many times!! After waiting hours on the phone week by week been told that i …

JS
Jonas Smith 8 months ago on Google
( 1 out of 5 )

Absolutely robbing money company, we were “inherited” by this company & they chagre a whooping 5 pounds per day on a VACANT property . They force me pay near 4k in total in a year which I don’t know until they send a final bill. Ruthless …

MS
Muhammad Shahzada 8 months ago on Google
( 1 out of 5 )

This is the worse energy company I have had to cope with. They are still pursuing bills that have been paid and given final readings on. Even if you have left a property they will continue to pursue and bill you for a property you no longer reside in. Never been so frustrated in my life with an energy company!!

KC
kirsty Chandler 8 months ago on Google
( 1 out of 5 )

Left opus in November 22.paid in full. Got bill for 3,900 in Feb for electricity used Jan to Feb. 1. We had already left! 2. Nearly 4k foe 1 month!!! Rang, got told not to worry all would be sorted. Now we have a debt collection letter. …

JT
Jill Treleaven 8 months ago on Google
( 4 out of 5 )

Very helpful with our “ moving premises” and the job was done. Received our final bill today!
Let’s hope getting our credit back is as simple.

EG
Emma Gulliver 8 months ago on Google
( 5 out of 5 )

After numerous wasted telephone calls to other members of your team, I have today spoken to Damola who resolved my query with no issues whatsoever, I was given the correct instructions and my request was fulfilled without any hesitation. Thanks again Damola! you were super! Job well done!

YC
yan chen 8 months ago on Google
( 1 out of 5 )

They overcharged us, we closed our takeaway shop for a year and a half, and barely used our electricity bill. But they asked us to pay £43,000 for electricity, and we are very sorry that we refused to pay this wrong fee. And they also …

AC
Anthony Cordonnier 8 months ago on Google
( 1 out of 5 )

I would like to warn potential customers about this company. I inherited an account with Opus Energy from a (formerly commercial) property’s previous owners. They made it very difficult for me to switch to another provider, which I finally …

OH
oliver hicks 8 months ago on Google
( 1 out of 5 )

They are nothing more than scam artists. I leased a new retail property and they were the default electrical supplier out of contract which means charges can be quite high. That i accept what i don’t accept is them not sending a billl for 3 …

RA
Res A 8 months ago on Google
( 1 out of 5 )

Avoid at all costs absolutely scam artist I don’t even use gas or electric from them but have to pay £24 every month for there meter in the property that I do not even want! Landlord won’t pay tp get it removed and opus won’t take it out scam scam scam!

SA
Sophia Atai 8 months ago on Google
( 1 out of 5 )

Would honestly give zero stars if I could. Most appalling service I w ever received. They give our sensitive information to brokers including passwords to discuss your account. These brokers claim to be from opus energy and provide you your …

OP
Ollie Peacock 8 months ago on Google
( 1 out of 5 )

Avoid this company, we ‘inherited’ 11 accounts when we purchased a business and despite having the meters removed by Opus in advance of major building works still received endless bills for properties that had no supply. We also had a …

PR
parbati rai 8 months ago on Google
( 1 out of 5 )

I really love to give just big ZERO star if i could. Please don’t go even closer to them. They really bite you badly. They did my contract with gas & electricity combine with maximum of £587 , now they are sending me the bill of £1800 for …

KC
Kelly Chen 8 months ago on Google
( 1 out of 5 )

Zero star if I could.
Worst company ever. As a small company they decide to charge us 11k for 2 months ???? Out of contract charge absolutely ridiculous,ridiculous. I’ve called them …

JC
Janice Clarkson 8 months ago on Google
( 5 out of 5 )

I spoke to Shazna Begum this morning. She was efficient, really lovely and got the job done straight away. Incredible customer service, thank you.

JC
Joe Chapell 8 months ago on Google
( 1 out of 5 )

Terrible company keep well away! Professional scammers

(Before u ask me “if I need any assistance?” Don’t bother your useless once that …

AS
Asher Shahbaz 8 months ago on Google
( 1 out of 5 )

So I am facing problem and mental stress because of Opus Energy. Last month £1822 was deducted for which I had to talk to your representative on which didn’t clarify it and they send it back and your representative said me that they will …

ST
Stephen Thurlbourn 8 months ago on Google
( 5 out of 5 )

OPUS Energy’s (JB) handled my call with expertise and skill finding the root cause of the problem. While keeping me talking and engaged, this what you want from a suppliers employes. A person that can answer your question and get you a resolution.

JM
Joseph Moss 8 months ago on Google
( 1 out of 5 )

Appalling. Default supplier on new house, had us on deemed rates which are extortionate, didnt send us a bill for a couple months so we had no idea. No communication, referred us to debt collection despite having paid our bill due to a …

MA
Mrs A 8 months ago on Google
( 5 out of 5 )

Prov was amazing! So helpful, very professional and so understanding.
I had a problem with a business bill. Prov, talked me through all my options and the situation is all under control. I very grateful to her.

CO
Church Office 8 months ago on Google
( 5 out of 5 )

I have found Opus very polite and helpful whenever I have needed to contact them by phone, which is not often as the My Opus Energy website portal is so easy to navigate.

C
Cadence 8 months ago on Google
( 5 out of 5 )

Megan was super helpful and went through our request thoroughly and effectively. Cheery and nothing was a hassle.

WC
www.campingclubuk.com camping club uk 8 months ago on Google
( 1 out of 5 )

Shocking service, I decided to leave for cheaper kwh rate and they hit me with an admin charge plus increased my kwh rate from 23p to 87p increased my standing charge to 89p per day, then to top it off because I had cancelled the direct debit ready to start with the new company they put an extra 7% on the final bill.

CS
Colin Smithson 8 months ago on Google
( 5 out of 5 )

Im delighted with the service today. My problems were understood and handled perfectly. Well done indeed.

MP
Mark Pittman 8 months ago on Google
( 1 out of 5 )

DO NOT GO NEAR OPUS ENERGY. Fit you with a smart meter that apparently stops sending readings so they estimate your bill, 10 X more than your average bill for the previous year. They then take 2 more months to get back to you to tell you …

NG
Nick Georgiades 8 months ago on Google
( 5 out of 5 )

Abo top class service. Answer all of my questions and dwelt and sorted out the problem.
Very polite and helpful person 🙂 …

TW
Tracey Wilson 8 months ago on Google
( 5 out of 5 )

Matt was anazing, really helped me spread my payments as requested, without any fuss. Opus Staff are so much better than my previous provider!

PL
Phi Lip 8 months ago on Google
( 1 out of 5 )

Absolute disgrace of a company! The 2 advisors I have spoken to both could not answer my query and disconnected the call!! Disgusting!

LB
Luke Bitmead 8 months ago on Google
( 1 out of 5 )

I’ve been dealing with Opus for over 10 years, both service and training seems to at a low point. Avoid as the other reviewers has said, this is the only way management at Drax will do something about the service levels.

SC
Sambo Clarke 8 months ago on Google
( 1 out of 5 )

If you dont sudmit meter readkmgs there will be charging you 4x the amount being used! They wont stop there direct debit even tho they admit to being wrong and then say they will fix it and charge the same overly extortionate pirce again!!
AVOID!!!

BL
Bridget Lewis 8 months ago on Google
( 5 out of 5 )

Providence in the Customer Care Team was excellent. We were a little surprised at a very large bill that we received, but Providence has sorted this with clear precise information on moving forward

MB
Martin Blows 8 months ago on Google
( 5 out of 5 )

After explaining to Providence that I needed to move our direct debit to our newly appointed managing agent, she was able to confirm that this was possible and set up the new direct debit and made arrangements for future invoices to be sent …

RM
Ryan Maguire 8 months ago on Google
( 5 out of 5 )

Prov was very helpful when processing payment. Lewis was also a great assistance in helping us with our bill

AW
Alister Weightman 8 months ago on Google
( 1 out of 5 )

Horrendous experience with Opus Energy, wanted to charge us £11000 for a small empty commercial shop unit. Customer service is non existent, had to employ an energy consultant to challenge Opus as they wouldn’t even communicate apart from …

JS
Jade Sims 8 months ago on Google
( 5 out of 5 )

Sham was super helpful! He removed an admin charge as a courtesy gesture now that I am set up on DD and was really efficient. Thank you Sham! Sorted and stress free 🙂

( 1 out of 5 )

Worst of the worst. Demanding huge amounts of money with thier records fluctuating between 1000 kw and 4500 pcm despite us using the same equipment and opening the same days and hours. When queried stock responses included ‘Lodge a …

LW
Liam Walker 8 months ago on Google
( 5 out of 5 )

difficult times at the moment with energy bills for every one however dealing with matt at opus to sort our direct debits taking the correct amounts based on our consumption he was extremely helpful and have put into place a system to monitor our meter readings over the next weeks i would give him 10/10 for his professional service

AE
Alexander Express 8 months ago on Google
( 5 out of 5 )

Great and well experience customer service, dealt with our enquiry in a professional manner to resolve the issue.
Highly recommended to everyone.
Well done Matt and best of luck in your career.

DO
Damilola Oderinde 8 months ago on Google
( 5 out of 5 )

One of UK leading green energy supplier to businesses. With nice office spaces and great staffs. It is a subsidiary of Drax Group.

KL
King Lear 8 months ago on Google
( 1 out of 5 )

Keep away from this company. They keep sending us bills when we already closed the account and unjustified charges. Really bad experience unfortunately…

M
Mstfkmltc 8 months ago on Google
( 1 out of 5 )

Not recommend to any one. Stay Way. They don’t give u enough information when they talk to u. They don’t have 14 days cooling period..they don’t tell u this. You don’t sign any contract but if u talk the them on the phone they take that as …

JB
James Baird 8 months ago on Google
( 5 out of 5 )

MATT HELPED ME OUT WITH A ONLINE PROBLEM I HAD BEEN EXPERIENCING IN THE LAST SIX MONTHS WITH OTHER PEOPLE BEING UNABLE TO HELP. VERY HELPFUL PERSON WITH A CALMING PROFESSIONAL ATTITUDE. IF OPUS CARRY’S ON EMPLOYEE PEOPLE LIKE MATT THIS WOULD MAKE THE EXPERIENCE OF CONTACTING OPUS MORE HELPFUL. TY MATT FOR TAKING MY CALL. JENNY J

PW
perthkitchencentre wilson 8 months ago on Google
( 5 out of 5 )

Sham was a star, very professional calm and accomodating, he understood my needs and helped efficiently… I would give him and extra star if let me.

I&
Ivan & Julian 8 months ago on Google
( 1 out of 5 )

Worse ever , pls stay away from this company, I was tricked to sign with them as I took over the shop from someone who was with them already, they told me I will have good rates but now I can’t leave them because they tied me up with 3 …

KI
Kip Ims 8 months ago on Google
( 1 out of 5 )

Absolute bunch of crooks – refusing to put me on a tariff so charging £3 to £4 per day standing charge when the usage is approx £6 per month – can’t swap to have taken the to the ombudsman who have ruled in my favour – nasty company

MW
mary watters 8 months ago on Google
( 5 out of 5 )

After a long wait on the telephone I spoke to a really nice helpful man called Sham
He listened to my problem and helped me to go through my meter readings and was …

MW
M W 8 months ago on Google
( 1 out of 5 )

Shocking service this company will use every underhanded method available to them to take money from your account 3rd month in a row received overdue account letter 10 days before account due direct debit in place but still applied administration fee and increased supply rates AVOID opus at any price

SS
Steven Scholey 8 months ago on Google
( 1 out of 5 )

Opus energy have admitted to me that the smart meter in my pub is sending incorrect readings resulting in over charging me for my electricity my estimate is approx £6000 in the last 6 months or so yet have refused to send out a meter reader …

PA
Phyl and Pete Cornish 8 months ago on Google
( 5 out of 5 )

Sham 1st class sorted out problem in minutes as others couldnt get finalising of accounts

HR
habib rashid 8 months ago on Google
( 1 out of 5 )

customer service is really rubbish.full off unprofessional people dont even care so rude.charge me over price and no one bothered to solve it. Called 6 times and emailed few times and still awaiting….

ZW
Zoe Wilkinson 8 months ago on Google
( 5 out of 5 )

I had a problem with my account and Provedence helped me really well and what was a stressful situation has now become more manageable. Thanks

MG
Mark Gardner 8 months ago on Google
( 5 out of 5 )

Excellent communication and service…went out of his way to help me with my problem and solved all issues….highly reccomended

SA
shaik aseemuddin 8 months ago on Google
( 1 out of 5 )

Until now, I was kind of satisfied with this company, even though we always get an estimated bill, and that generally differs by hundreds of pounds each moth.
But now, it is ridiculous. We are a small cafe. Everything is turned off at …

RO
Robbie Oliphant 8 months ago on Google
( 5 out of 5 )

Great help , wish I had got her last year when I was getting alot of hassel from opus, great customer service and very helpful thanks

RS
Ram Sul 8 months ago on Google
( 1 out of 5 )

I’ve switched supplier the 24th of april. I have a credit of around 3500£ and now 16th november still dealing with calls and tring to find someone that really care about my problem, they have lied to me so many times!! After waiting hours …

JD
John Durham 8 months ago on Google
( 1 out of 5 )

Beware…. extortionate standing charges and condescending staff who laugh at you over the phone because you can’t get out of the contract. Will never use again.

SK
Sh Ko 8 months ago on Google
( 5 out of 5 )

I’ve just had a phone call with Prov very helpful and respectful great work. Thankyou

HB
Hilary Beach 8 months ago on Google
( 4 out of 5 )

My call was answered very promptly by Ellie, and although she wasn’t completely familiar with the website, she found out the information that I needed.

VB
V B 8 months ago on Google
( 1 out of 5 )

So glad I’m not alone but clearly they are doing very little to change the way they treat customers .. awful awful company. After being with opus for quite a few years I just received a 2nd letter threatening to force entry to premises and …

SK
simon kidd 8 months ago on Google
( 1 out of 5 )

My experience with this company matches the great numbers of reviews here. Terrible company with zero customer service, not responding to email requests or supplying accurate meter readings. …

SP
Shiva Pathak 8 months ago on Google
( 1 out of 5 )

Good customer service! I gave notice to terminate my contract but they taking 10working days and have to wait for final invoice. On that period I have to pay verifiable rate for electricity, what a joke ?

PS
Piotr Swierczynski 8 months ago on Google
( 5 out of 5 )

Great customer service over the phone, especially Mr. Sham Miah who helped me solve our payment issue and also directed me to right department with another query.

EW
Elliot Whitehead 8 months ago on Google
( 5 out of 5 )

Happy to report , my problem was solved quickly and efficiently by Provvigence today. Excellent customer service, thank you.

SS
sameer sam 8 months ago on Google
( 1 out of 5 )

Do not use worst company ever! Tie you into contracts you can’t leave with a extortionate amount of rates!

D
Dipali 8 months ago on Google
( 5 out of 5 )

Kashann, dealt with my enquiry very quickly and got my issue resolved.

CB
Callen Britton 8 months ago on Google
( 1 out of 5 )

What can I say about this company i wish we had never joined them as a supplier. clearly profiteering from the energy crisis with struggling individuals across the board they do not seem to care and send threating disconnection letters and …

TB
Tajinder Bajaj 8 months ago on Google
( 5 out of 5 )

Sham is Very Helpful Person he has done sch a Amazing Job for me sort out my All Problem
A Big Thanks to Him 😊 …

AS
Amelia Sheldrick 8 months ago on Google
( 1 out of 5 )

DO NOT USE UNDER ANY CIRCUMSTANCES. Sending our bill to the incorrect address – despite numerous emails and calls from our end (taking up valuable time and resources) AND having someone come to take a meter reading at the correct address, …

SM
Shaista Miah 8 months ago on Google
( 4 out of 5 )

Yes I’m happy for the sale advance how has book my appointment

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