Origin Housing 2 Limited reviews

I see all the poor reviews so wasn’t holding out much hope. But was pleasantly surprised. I called about a maintenance issue on behalf of an elderly client. I was called back within 10 minutes, issue was solved same day. Thanks so much. My client is ecstatic n finally able to use his shower. Great job guys,, very grateful 🙏 …

Don’t even bother. Most useless housing people ever. Never help. Neighbourhood management literally IGNORE you. Everything is falling apart, maintenance are sent but don’t fix it as they don’t have a clue, but mark job as done. I had a …

Update. Having “discovered” that their forced saving (being run by their “accountant”) scheme is/was illegal back in 2018 – they now claim they don’t have one.
The wording used back then was “if you don’t use our ‘voluntary scheme’ you …

One of the most awful organisations of any sort I’ve ever dealt with. Buying a shared ownership home thru Origin Housing has been a HUGE mistake that I deeply regret . Origin housing do not care about the welfare or safety of residents. …

Following a BB gun shootout, mine as well as a few other residents’ windows remain cracked. It’s been over 18 months now, don’t think these lot will ever fix it. Thanks Origin Housing! …

Called for some assistance however, I was 8th caller queueing, it took 35 minutes to reach a receptionist.
This is not acceptable furthermore, the department I required nobody replied so I left a message but did not receive a reply so had to repeat the process once again.

Dear Sir or Madam, I would like to thank your employee Servet Ugan, who was very kind and responsive during the sale of my apartment…Thank you very much Sev!
Mariana Popova

These guys are the pits. I lived with them for 18 months, and no one dealt with any of my basic requests. By which I mean staff will promise things but none actually did what they promised. …

I am disappointed with the service I had received, I have been contacting Orgin housing regarding my damp in my room since 2018.
I decorated my room on 2016 – painted walls, fitted in new floor boards, my …

AVOID THEM!! A ridiculous organisation, I have moved into a property with housing origin. I moved in end of February, it has been 5 months since I moved in and they can’t provide me with a replacement key card to enter the building, they …

Since moving in to this Origin Housing property in 2006 we have had approximately 10 housing officers. Working there must be as horrible as it is living in one of their properties. …

If I could give them 0 stars I would they are the worst landlords. I’ve been a tenant with them for 11 years I have lost count of the amount of neighbourhood managers we’ve had in that time. Nobody takes responsibility for the problems in …

Appalling customer service, they have no training, stressful to deal with, bad attitude. …

I’ve been trying to get ahold of the sales team for a week, both by phone and by email, but never heard back neither was I able to speak to someone from the sales department. The customer service team I was able contact said they would pass my details to the sales team so they can contat me later. But I never heard back. Disgraceful.

Very unprofessional, called up for a emergency boiler repair, the person whom we spoke to said they will send somebody out to us, waited the whole day didn’t come even after calling them multiple times saying he is on his way. Lied clearly. …

Dear Origin, I would like to congratulate you guys for being the worst housing association in the world with some of the worst properties you offer to your residents. Your properties would break/damage even if no one was living in them. You …

The level of customer services is below zero, specially when it comes maintenance worker. I had a problem with flooring ever since I have moved to property over 8 until now is never been repaired. This afternoon I call to report the …

Non existent customer service. The phone calls are only answered to provide an appearance of service, nothing is actually ever being done. Every single thing you say during a phone call with customer service is forgotten the second the call …

Great service from these letting agents to date, specifically a lady named Rosa and a gentleman named Richard. Issues have been resolved quickly. I will update my review when I conclude my business with them.

Terrible maintenance service you wait in and book time of work to a no show of any maintenance team , when you call you get told he got pull off the job to a more important job good customer service NOT. a phone to your customers should be top priority let’s hope things improve as it’s not a one off

Market rent tenants stay away! I rent a flat at Ian Hamilton house near Euston and Origin Hosing increased the rent by 19% after just one year. You will get all the disadvantages of a social housing provider with no repairs and no cleaning of the communal area but a rent increasing ten times faster than the market rent.

An absolutely atrocious housing association! Simple repairs generally take weeks for them to do and God help you if you need serious work done on your property! If you can help it avoid them at all costs!

We received good service from the letting agent so far. Many thanks to a gentleman named Alex, who has been responding to all issue quickly.

Worst “registered charity”. Just the worst. They don’t care at all.

Terrible terrible terrible. I’ve been trying to get someone out in regards to a problem in the toilet and every time I call I’m told “someone will contact you tomorrow”… it’s been two weeks and nobody has contacted me. I’m having to call them everyday to remind them the problem is STILL THERE. Absolutely ridiculous!

I wish I could leave 0 stars as they don’t deserve even 1 star. Poor service and rude staff who couldn’t care less about you. Be warned and do your research before you commit to anything.

Extremely poor service, avoid at all costs. Repair ongoing for 4 months. No one can seem to take responsibility and get it sorted. Being passed from pillar to post, completely unacceptable.

Was a great Housing Association, mainly because I worked there, but can’t vouch for it now 😄 …

water pouring through our office ceiling from Origin flats above so have had to close the office; very poor response from Origin.

Terrible Service Dont Care Attitude Waited Two Years For Fire Door Be Repairs Still Waiting Just Get Fobbed Off When Ring Up Terrible Service Dont Care Attitude Too Fire Safety

Please please please stay away from them.they don’t even deserve a single star!!

LIARS LIARS LIARS.

I regret not paying attention to the negative reviews. …

Small little office on Eversholt Street

Baggers can’t be choosers

Not good service at

Good

Roundhouse