Slough Borough Council reviews

Poor and incompetent customer service, and systems. I appealed against a parking penalty (genuine reason) using the council’s portal and despite chasing at least 4 times using their portal and phone service did not receive a response for …

I moved in Langley, Slough couple of months back and realized what a big mistake I made! Although I informed the council three months back with evidences of my move in, my daughter is still waiting for a seat in any primary schools. The …

A threatening council tax letter appeared out of blue and directed us to pay a balance for last three months in next 7 days to avoid the court proceedings. When I tried calling the council office, to discuss why I did not recive any paper …

I have emailed the Neighbourhood dept to inquire why the maintenance charges are so hi and what is the justification for this. They have also added a 7% uplift which no other council have added, although their letter to the leaseholders …

This Slough council is useless , that why this useless council is bankrupt, all the people from top to bottom is corrupt. I would ask people not to go for votes until Slough change all useless immediately. Should have some shame cause this …

Put council tax up 10% then cut services, such as bin collection. Labour ran council into the ground, conservatives said they’d lower the council tax increase. As of ye they haven’t. Complete incompetence all round!!!

Slough council have done a really good job at providing cippenham Library with an amazing exercise teacher Chrissie, who comes every Tuesday and help the old age pen …

They can’t be bothered to answer an them phones , the waiting is absolutely a joke … I been listening to that robot for 47 minutes, nobody bother to answer … So yes 1 star

The tenants in are block of flats have been wait two months for are communal recycle bins to be empty? I know Slough council are go to move bin collection to every two weeks. But waiting two months is bit of a joke.And to top it all Labour run council is put up the council tax by 10% Slough council is bankrupt.

Worst council in the country. No wonder they are bankrupt. No option for zero stars unfortunately.
Poor budget management and zero competence in social and taxation

1 of only 2 councils in the country with a council tax increase of 10% and of course this money won’t be spent on Slough. The place is so run down, the streets are full of rubbish, the roads are in a terrible condition and theres no …

You are a disgrace to our community.. We have to clean our own verges and hedges because you lot won’t do it… your only interested in making money of which you put all our rates up to pay for your debts

Okay so I just called and only waited ten minutes. A polite, well spoken gentleman just helped me immensely! He was so helpful and even changed my email for me. Within a minute he sorted out my council tax issue and even adjusted the date …

Last year I was issued a council tax summons even though I was a student. When I called in to tell them I had already sent in the proof via email, the lady on the phone asked me to pay anyway just so I don’t have to go for the summons. …

The worst council in the country, the incompetence of its employees is downright terrifying. I have been waiting for my £ 150 tax rebate since March. After ten years of paying by direct debit, the council tells me in July that I don’t have …

One of the worst, terrible and disgusting council and their service. You wait for hours to get through after 3 or 4hrs they answer then talk to you then CUT THE PHONE ON YOU. SHAME ON EVERY SINGLE ONE WHO WORKS IN COUNCIL AND THE MANAGEMENT

Absolute shambles can tell the council is bankrupt and now trying to take money off its citizens. Waited over 50 days for a response to a PCN appeal which ‘came in the post and email’ I can’t find either… now been passed on to a reclamation …

They do not pick the phone. I am waiting for over one hour and then the line disconnects. They do not reply to e-mails as well. They have a machine set up that speaks up to do everything online, but if you want the actual help from a human …

Shocking council didn’t help with my problems absolutely disgusted only when it benefits them..

This Borough is literally a joke!! I am 100% that no one from the management cares.
The lack of professionalism and fairness speaks for itself. The letters we …

The housing list renewal system is a shambles. The letter they send out is second class and arrives whenever, you have 10 day from when they wrote the letter to get back to them. You can only renew by post, I have called two weeks later to …

Would give a zero if possible.
Appalling council; crooked and inefficient.
Also expect emails from staff who can barely speak English and sure as hell …

The most incompetent organisation I have ever come across by far! Does anyone even work here? I could be calling for hours and still no one would answer, and literally every 5 seconds (I timed it) they would repeat the same automated …

The calls are queue based, so if you call at 9am (Wednesday’s 10am start) and wait in the queue, eventually someone will pick up, but it can take hours, especially the council tax queue. Worse still, the operator on the other end can have …

Do you have guys have any ettiquettes? I have been trying to call you for weeks and waiting on the line for 2 hours each time. And when i do get hold of you after hours of waiting, you guys simply hung up the phone. And when we dont pay …

The calls are never picked up. Even though I pay council tax every month, still sending me the letter of court that suing me for not paying council tax. it might be the worst service of a Borough Council in UK.

I’ve spent nearly a year trying to set up payment for my council tax, but the Slough admin team has been so bad at responding to me. I’ve been ignored for months, then all of a sudden I’m sent threatening letters about over due payments. …

Working from home when all hospitals are open. Sitting home and relaxing not answering call . Waiting to contact them last 3 days. Call holding duration even 2 hours

today morning i call twice and first time they gave me wrong number and second person i will transfer your call then cut the line.

I was promised a green garden waste bin. It never came. Our black bin was stolen. I filled the online form. Nothing has happened. We will have rat and mice problems soon. I called and waited 2 hours and nobody answered. It really is …

Waited for a reply to my query from Slough council for nearly one month! They are a disgrace!

Worst town centre ever, do not bring your car to town. Council has put up disabled signs on every car park. I think slough named the worst town in UK is the perfect judgement of this town. I am pretty sure not everyone is disabled in this …

I have been trying to contact for almost 2 weeks but have not even had a call back from them. Emails have not been responded. I understand they can be busy especially because of the pandemic but if you have an urgent matter how can this …

Councils are rarely very popular but I’ve lived in many council areas and never known a council who grabs its constituents money while providing such poor service. Communication is immediate when they require something and ignored when they are asked questions.

Ridiculous wait time just to speak to someone in school admissions. No option to request a call back but very conveniently given a count down 30 minutes before closing to make you aware your call may not be answered. And the email system is even more ridiculous, having to wait 10 days just for answer to your email.

No Deaf Awareness..No communication work Support (British Sign Language).. SBC are not good BSL explanation to me about Council Tax And Energy Bill Debate..I does not understand to read fully English language and not enough explanation, …

Been on the phone for over and hour and no one answers…its beyond a joke!!!! I have emailed the council and no response, it has been 9months since I’m emailing. How is any1 meant to get in touch with them??? If I could ZERO stars i would. …

Corrupt, crookid people running this council, have to now sell off assets, to recover £760million. Roads are a mess, the Highstreet is run down, weekly bin collections are never on time, traffic lights dont work, its a shame that this council has fallen into the wrong hands, it was never like this 20-25 years ago.

Why doesn’t anyone ever pick up the phone? Numerous times I have called over the past 2 months and never get any joy. When I choose the call back service only once someone called me back and that was hours later! If you don’t have enough …

What is going on at Slough Borough Council?? Is nobody working anymore?? Customer service has always been appalling but now its just ridiculous. …

Its not surprising that Slough Council is bankrupt, I can’t think of a single positive experience I’ve had when dealing with this incompetent organisation over the last 20 years, waste of tax payers money. A simple request I put forward …

Absolutely shocking how incompetent people in this council are. Absolutely shocking that they get paid for this incompetence from our taxes. And I agree with phones and emails issue. Why have them if you never answer/respond? Current rating of 1.5 out of 5 is way too high for this council.

Very bad service. Taxed me twice and not sending money back. No way to contact them either phone or face face. Need to make appointments online and waiting would be more than month. One of the worst borough in UK

2 hour to pick up phone, 2 month to reply to email . Best service council every carry on like this and conservative will win the next election 👏 this council deserves -5☆ …

I applied school for my kids one got admission in one month and second one till now no response. It’s almost three months my kid waiting for the school admission. …

Rang up Slough Council today regarding missed rubbish bin collection.was on hold for over 1hr, in the end had to hang up. Did email them, no answer. Ridiculous service. When you think how much your council tax is. Had give one star, or else couldn’t post it. My opinion 0 stars.

Worse Council Service in whole Europe.

No staff willing to work in Council and later they blame people for providing …

I would like to płace -10 as a opinion but is no option . The council is bankrupt but they have a luxurious building since covid and no one is able to help, call back or confirm that they received a documents . Braking all the possible law .

Worst customer service i came across in my life😤😤 …

Worst service ever!!!! It is near to impossible to get through to an operator. I have been trying for 3months now and everytime I call I am placed in a queue for over 1.5hrs. …

I have been trying to get hold of the council now for weeks and all of a sudden i get a summons letter. All this council is interested in is collecting money and not delivering services as it should. Why have a phone line and email if you …

Poor service from SBC no one answers the calls staying in que for ages, why are we paying Council Tax for better off all of Slough to Stop paying Council Tax and see the response from SBC

Council Recycling centre in Chalvey- pleasantly surprised to see staff helping general public unload heavy appliances into the skips. Polite & very friendly.( Tuesday 8th June mid day shift) A big thanks to all working on this site👏 …

This lousy council claimed my aunt owned them thousands of pounds based on a pack of lies, maybe they thought she would just cough up the money but when we fought back they quickly retracted the charges. I wonder how many poor people they …

Slough Council is the epitome of incompetence. If you wanted to teach business people how NOT to run an organisation, this would be it. Council tax – was due a refund, but nothing received for 8 months. I sent numerous emails, all of them …

Poor service. Long waiting times. Long letter response times. I’ve just tried to buy a landlords license on an ‘early bird’ offer as they call it – have been rejected as I don’t have my place rented out yet but they are more then happy to …

Quite frankly I cannot claim anyone was rude if only because nobody answered their published phone number. On the 3 occasions that I called them I was not informed that I was in a queue. Listening to the recorded message I was informed that …

Really incompetent people make mistakes and make you spend hours on the phone and email trying to fix them. Absolutely unacceptable that person working in specific area doesn’t know basic guidelines for their area! And being hold on the phone for over 3 hours? What do you get paid for?

Terrible to deal with, I’ve called them 14 times so far and been on hold for hours at a time. All I wanted to do is confirm we have moved out of the area so we no long need to pay council tax as they don’t acknowledge any online correspondence they receive.

Terrible service… late response , poor communication. Absolutely shocking !!!!!!

Awaiting a council tax refund since June. Received nothing, absolutely appalled. It seems if the shoe was on the other foot, I’d have bailiffs at my door. Fraudulent behaviour.

Most WORST council in history of slough, roads are so bad, a traffic light every 5 inches of the place, some not even working. Traffic is like living nightmare. Cannot AFFORD anything.

In this day and age, they don’t have digital queueing system, and the service was super lousy.
I had to wait for 2+ hours just to submit my daughter’s school admission form. …

If I could give 0 stars, I would! Quite possibly the worst customer service I’ve ever dealt with. They rarely respond to emails and have not take responsibility for removing my fence and not replacing it. My house is not a council house yet they chose to take away my privacy and make me feel unsafe in my own home!
Mrs sehdev

Repeatedly trying to get in contact for a homeless person. Repeatedly the council has failed to engage with me, whether that be not answering the phone, not responding to requests to call back as well as being generally rude/lacking basic knowledge on situations. Genuinely awful.

My son come from abroad march 2022 before he come I apply his school but still waiting almost 7 month and he is at home when ever I call Council they said you are still waiting list I don’t know how long is going to be I am very upset thanks

Once again slough borough council have failed me and my sons, after 5 years of being passed about to mouse infested temporary accomadations , I was moved into a 2 bedroom flat (also temp housing) to just find out the landlord had no idea I …

Why on earth they never pickup calls why they go to work for as we understand everyone using pendamic as weapon but that’s not the solution this council or the management need changing if we want to make payment they ready 24hours but when we want to discuss then waiting for hours that’s not fair

After having my bins not collected correctly for well over a month now I would rate Slough Borough Council as contemptible and worthless. As far as I’m concerned they’re taking my hard earned taxes and using it to keep themselves in their …

Trying to call at 9 am, ofcourse close, they sent me Bill to Pay , but the problem is i pad it already, now trying to sort it out but I cant, yesterday they had system issue, always something when you trying to sort your problems out.

I had to make an invoice payment and the website wasn’t user friendly, but Bhupinder Sekhon from Revenues was extremely helpful and friendly and went above and beyond with his excellent customer service.

There is a good reason for all the 1* reviews. Any responsible organisation would address the culture of poor service and customer dissatisfaction, but not Slough Council. Too much nepotism, racism (dont expect good treatment if you are not …

shocking people that run this council! the reviews left about them previously are all true and nothing has improved. Rarely answer the phone and when they do, just blatantly rude. Deliberately unhelpful, lazy, basic manners don’t even exist, and emails ignored. The whole lot should be sacked.

Very poor service all time wasters,no English people working for them really disappointed
All Asian and black …

Where my husband was Mayor of Slough

Very poor service, very poor people working there, I have paid for my council tax and I have got a court letter that says you have not paid the the tax, what the hell is going on?

I received many letters to my home address, I returned them , still receiving same letters, tried to call very busy, I tried to email, but NO REPLY or a response, waste of time, they take too long to respond to a problem, short of staff, IT PROBLEMS, not a good excuse.

Slough borough council employee doesn’t like the new location as they will have to walk through Slough high street to get to the car park and they are too scared to do that!- repprted by the local newspaper! Absolutely shocking. Fire her! We don’t want someone like that looking after our business!

This is the Worst Council in the whole of Uk been 5 month i have been calling everyday never answers a single Call is someone existing there ?
I request the government to check this Council i feel like they are a Scam…

Hi,
I haven’t been in building yet but as new Slough citizen I can say they website and online service they offer are rubbish and from century ago. I am not happy at all paying my council tax for poor service! Please change it and I’ll change my opinion!