Slough Borough Council average reviews all over the web

1.2
Total Reviews 80

Average reviews from all platforms

Average Rating 1.2

Average reviews from all platforms

  • 5.0
    4
  • 4.0
    1
  • 3.0
    0
  • 2.0
    0
  • 1.0
    75
Slough Borough Council reviews breakdown:
Google
1.2
80

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80 Slough Borough Council reviews on Google

KD
K Davda 4 months ago on Google
( 1 out of 5 )

Poor and incompetent customer service, and systems. I appealed against a parking penalty (genuine reason) using the council’s portal and despite chasing at least 4 times using their portal and phone service did not receive a response for …

AM
Abhishek Mukherjee 4 months ago on Google
( 1 out of 5 )

I moved in Langley, Slough couple of months back and realized what a big mistake I made! Although I informed the council three months back with evidences of my move in, my daughter is still waiting for a seat in any primary schools. The …

JK
Jitesh Khatri 4 months ago on Google
( 1 out of 5 )

A threatening council tax letter appeared out of blue and directed us to pay a balance for last three months in next 7 days to avoid the court proceedings. When I tried calling the council office, to discuss why I did not recive any paper …

MS
Morris Sless 4 months ago on Google
( 1 out of 5 )

I have emailed the Neighbourhood dept to inquire why the maintenance charges are so hi and what is the justification for this. They have also added a 7% uplift which no other council have added, although their letter to the leaseholders …

AL
A Latif 4 months ago on Google
( 1 out of 5 )

This Slough council is useless , that why this useless council is bankrupt, all the people from top to bottom is corrupt. I would ask people not to go for votes until Slough change all useless immediately. Should have some shame cause this …

DJ
Darren James 4 months ago on Google
( 1 out of 5 )

Put council tax up 10% then cut services, such as bin collection. Labour ran council into the ground, conservatives said they’d lower the council tax increase. As of ye they haven’t. Complete incompetence all round!!!

SK
Surrinder Kaur 4 months ago on Google
( 5 out of 5 )

Slough council have done a really good job at providing cippenham Library with an amazing exercise teacher Chrissie, who comes every Tuesday and help the old age pen …

FV
Florin Vinatoru 4 months ago on Google
( 1 out of 5 )

They can’t be bothered to answer an them phones , the waiting is absolutely a joke … I been listening to that robot for 47 minutes, nobody bother to answer … So yes 1 star

JG
John gill 4 months ago on Google
( 1 out of 5 )

The tenants in are block of flats have been wait two months for are communal recycle bins to be empty? I know Slough council are go to move bin collection to every two weeks. But waiting two months is bit of a joke.And to top it all Labour run council is put up the council tax by 10% Slough council is bankrupt.

SL
Scott Lane 4 months ago on Google
( 1 out of 5 )

Worst council in the country. No wonder they are bankrupt. No option for zero stars unfortunately.
Poor budget management and zero competence in social and taxation

HB
Helen Brown 4 months ago on Google
( 1 out of 5 )

1 of only 2 councils in the country with a council tax increase of 10% and of course this money won’t be spent on Slough. The place is so run down, the streets are full of rubbish, the roads are in a terrible condition and theres no …

JM
Jennifer Maynard 4 months ago on Google
( 1 out of 5 )

You are a disgrace to our community.. We have to clean our own verges and hedges because you lot won’t do it… your only interested in making money of which you put all our rates up to pay for your debts

SC
S Cheesecake 4 months ago on Google
( 5 out of 5 )

Okay so I just called and only waited ten minutes. A polite, well spoken gentleman just helped me immensely! He was so helpful and even changed my email for me. Within a minute he sorted out my council tax issue and even adjusted the date …

FA
Folusho Adelagun 4 months ago on Google
( 1 out of 5 )

Last year I was issued a council tax summons even though I was a student. When I called in to tell them I had already sent in the proof via email, the lady on the phone asked me to pay anyway just so I don’t have to go for the summons. …

ZX
Zbyszek X 4 months ago on Google
( 1 out of 5 )

The worst council in the country, the incompetence of its employees is downright terrifying. I have been waiting for my £ 150 tax rebate since March. After ten years of paying by direct debit, the council tells me in July that I don’t have …

FF
fire flame 4 months ago on Google
( 1 out of 5 )

One of the worst, terrible and disgusting council and their service. You wait for hours to get through after 3 or 4hrs they answer then talk to you then CUT THE PHONE ON YOU. SHAME ON EVERY SINGLE ONE WHO WORKS IN COUNCIL AND THE MANAGEMENT

MZ
Matteo Ziegler 4 months ago on Google
( 1 out of 5 )

Absolute shambles can tell the council is bankrupt and now trying to take money off its citizens. Waited over 50 days for a response to a PCN appeal which ‘came in the post and email’ I can’t find either… now been passed on to a reclamation …

TS
Tajinder Singh 4 months ago on Google
( 1 out of 5 )

They do not pick the phone. I am waiting for over one hour and then the line disconnects. They do not reply to e-mails as well. They have a machine set up that speaks up to do everything online, but if you want the actual help from a human …

AC
Azie Curtis 4 months ago on Google
( 1 out of 5 )

Shocking council didn’t help with my problems absolutely disgusted only when it benefits them..

CD
Cristiana DP 4 months ago on Google
( 1 out of 5 )

This Borough is literally a joke!! I am 100% that no one from the management cares.
The lack of professionalism and fairness speaks for itself. The letters we …

BW
Bianca Williams 4 months ago on Google
( 1 out of 5 )

The housing list renewal system is a shambles. The letter they send out is second class and arrives whenever, you have 10 day from when they wrote the letter to get back to them. You can only renew by post, I have called two weeks later to …

SW
S W 4 months ago on Google
( 1 out of 5 )

Would give a zero if possible.
Appalling council; crooked and inefficient.
Also expect emails from staff who can barely speak English and sure as hell …

AD
Andres De Souza 4 months ago on Google
( 1 out of 5 )

The most incompetent organisation I have ever come across by far! Does anyone even work here? I could be calling for hours and still no one would answer, and literally every 5 seconds (I timed it) they would repeat the same automated …

EF
Edi F 4 months ago on Google
( 1 out of 5 )

The calls are queue based, so if you call at 9am (Wednesday’s 10am start) and wait in the queue, eventually someone will pick up, but it can take hours, especially the council tax queue. Worse still, the operator on the other end can have …

ZT
Zohaib Taj 4 months ago on Google
( 1 out of 5 )

Do you have guys have any ettiquettes? I have been trying to call you for weeks and waiting on the line for 2 hours each time. And when i do get hold of you after hours of waiting, you guys simply hung up the phone. And when we dont pay …

HG
Hilal Gökmen 4 months ago on Google
( 1 out of 5 )

The calls are never picked up. Even though I pay council tax every month, still sending me the letter of court that suing me for not paying council tax. it might be the worst service of a Borough Council in UK.

EN
eon neo 4 months ago on Google
( 1 out of 5 )

I’ve spent nearly a year trying to set up payment for my council tax, but the Slough admin team has been so bad at responding to me. I’ve been ignored for months, then all of a sudden I’m sent threatening letters about over due payments. …

ZM
Zaigham Malik 4 months ago on Google
( 1 out of 5 )

Working from home when all hospitals are open. Sitting home and relaxing not answering call . Waiting to contact them last 3 days. Call holding duration even 2 hours

NJ
Nusrat Jahan 4 months ago on Google
( 1 out of 5 )

today morning i call twice and first time they gave me wrong number and second person i will transfer your call then cut the line.

M
Muhmineen 4 months ago on Google
( 1 out of 5 )

I was promised a green garden waste bin. It never came. Our black bin was stolen. I filled the online form. Nothing has happened. We will have rat and mice problems soon. I called and waited 2 hours and nobody answered. It really is …

W
WR 4 months ago on Google
( 1 out of 5 )

Waited for a reply to my query from Slough council for nearly one month! They are a disgrace!

NH
Nazmul Hasan 4 months ago on Google
( 1 out of 5 )

Worst town centre ever, do not bring your car to town. Council has put up disabled signs on every car park. I think slough named the worst town in UK is the perfect judgement of this town. I am pretty sure not everyone is disabled in this …

AA
Ain AHMAD 4 months ago on Google
( 1 out of 5 )

I have been trying to contact for almost 2 weeks but have not even had a call back from them. Emails have not been responded. I understand they can be busy especially because of the pandemic but if you have an urgent matter how can this …

JA
J A 4 months ago on Google
( 1 out of 5 )

Councils are rarely very popular but I’ve lived in many council areas and never known a council who grabs its constituents money while providing such poor service. Communication is immediate when they require something and ignored when they are asked questions.

SA
Soundas Afzal 4 months ago on Google
( 1 out of 5 )

Ridiculous wait time just to speak to someone in school admissions. No option to request a call back but very conveniently given a count down 30 minutes before closing to make you aware your call may not be answered. And the email system is even more ridiculous, having to wait 10 days just for answer to your email.

JR
Joy Rawlings 4 months ago on Google
( 1 out of 5 )

No Deaf Awareness..No communication work Support (British Sign Language).. SBC are not good BSL explanation to me about Council Tax And Energy Bill Debate..I does not understand to read fully English language and not enough explanation, …

H
Haniyah 4 months ago on Google
( 1 out of 5 )

Been on the phone for over and hour and no one answers…its beyond a joke!!!! I have emailed the council and no response, it has been 9months since I’m emailing. How is any1 meant to get in touch with them??? If I could ZERO stars i would. …

FA
Farooq Ahmed 4 months ago on Google
( 1 out of 5 )

Corrupt, crookid people running this council, have to now sell off assets, to recover £760million. Roads are a mess, the Highstreet is run down, weekly bin collections are never on time, traffic lights dont work, its a shame that this council has fallen into the wrong hands, it was never like this 20-25 years ago.

IA
Iram Aslam 4 months ago on Google
( 1 out of 5 )

Why doesn’t anyone ever pick up the phone? Numerous times I have called over the past 2 months and never get any joy. When I choose the call back service only once someone called me back and that was hours later! If you don’t have enough …

AL
ANNA LYPACZEWSKA 4 months ago on Google
( 1 out of 5 )

What is going on at Slough Borough Council?? Is nobody working anymore?? Customer service has always been appalling but now its just ridiculous. …

PD
Parmdeep Dhillon 4 months ago on Google
( 1 out of 5 )

Its not surprising that Slough Council is bankrupt, I can’t think of a single positive experience I’ve had when dealing with this incompetent organisation over the last 20 years, waste of tax payers money. A simple request I put forward …

AS
Agnieszka S. 4 months ago on Google
( 1 out of 5 )

Absolutely shocking how incompetent people in this council are. Absolutely shocking that they get paid for this incompetence from our taxes. And I agree with phones and emails issue. Why have them if you never answer/respond? Current rating of 1.5 out of 5 is way too high for this council.

SM
saleeth Mohamed 4 months ago on Google
( 1 out of 5 )

Very bad service. Taxed me twice and not sending money back. No way to contact them either phone or face face. Need to make appointments online and waiting would be more than month. One of the worst borough in UK

FS
Fraz s 4 months ago on Google
( 1 out of 5 )

2 hour to pick up phone, 2 month to reply to email . Best service council every carry on like this and conservative will win the next election 👏 this council deserves -5☆ …

JY
JyotsnaDevi Yele 4 months ago on Google
( 1 out of 5 )

I applied school for my kids one got admission in one month and second one till now no response. It’s almost three months my kid waiting for the school admission. …

HB
Harjit Bains 4 months ago on Google
( 1 out of 5 )

Rang up Slough Council today regarding missed rubbish bin collection.was on hold for over 1hr, in the end had to hang up. Did email them, no answer. Ridiculous service. When you think how much your council tax is. Had give one star, or else couldn’t post it. My opinion 0 stars.

SR
Sun Ray 4 months ago on Google
( 1 out of 5 )

Worse Council Service in whole Europe.

No staff willing to work in Council and later they blame people for providing …

AS
Anna sanchez 4 months ago on Google
( 1 out of 5 )

I would like to płace -10 as a opinion but is no option . The council is bankrupt but they have a luxurious building since covid and no one is able to help, call back or confirm that they received a documents . Braking all the possible law .

SA
sam abdi 4 months ago on Google
( 1 out of 5 )

Worst customer service i came across in my life😤😤 …

HK
H K 4 months ago on Google
( 1 out of 5 )

Worst service ever!!!! It is near to impossible to get through to an operator. I have been trying for 3months now and everytime I call I am placed in a queue for over 1.5hrs. …

TK
Tox Koyi 4 months ago on Google
( 1 out of 5 )

I have been trying to get hold of the council now for weeks and all of a sudden i get a summons letter. All this council is interested in is collecting money and not delivering services as it should. Why have a phone line and email if you …

A1
Ace 123 4 months ago on Google
( 1 out of 5 )

Poor service from SBC no one answers the calls staying in que for ages, why are we paying Council Tax for better off all of Slough to Stop paying Council Tax and see the response from SBC

MP
Mahendra Patel 4 months ago on Google
( 4 out of 5 )

Council Recycling centre in Chalvey- pleasantly surprised to see staff helping general public unload heavy appliances into the skips. Polite & very friendly.( Tuesday 8th June mid day shift) A big thanks to all working on this site👏 …

AA
Abdi A. 4 months ago on Google
( 1 out of 5 )

This lousy council claimed my aunt owned them thousands of pounds based on a pack of lies, maybe they thought she would just cough up the money but when we fought back they quickly retracted the charges. I wonder how many poor people they …

DS
desi sher 4 months ago on Google
( 1 out of 5 )

Slough Council is the epitome of incompetence. If you wanted to teach business people how NOT to run an organisation, this would be it. Council tax – was due a refund, but nothing received for 8 months. I sent numerous emails, all of them …

R
Rogog 4 months ago on Google
( 1 out of 5 )

Poor service. Long waiting times. Long letter response times. I’ve just tried to buy a landlords license on an ‘early bird’ offer as they call it – have been rejected as I don’t have my place rented out yet but they are more then happy to …

TM
Tim Metcalfe 4 months ago on Google
( 1 out of 5 )

Quite frankly I cannot claim anyone was rude if only because nobody answered their published phone number. On the 3 occasions that I called them I was not informed that I was in a queue. Listening to the recorded message I was informed that …

K
Kml 4 months ago on Google
( 1 out of 5 )

Really incompetent people make mistakes and make you spend hours on the phone and email trying to fix them. Absolutely unacceptable that person working in specific area doesn’t know basic guidelines for their area! And being hold on the phone for over 3 hours? What do you get paid for?

MB
Mark Beauchamp 4 months ago on Google
( 1 out of 5 )

Terrible to deal with, I’ve called them 14 times so far and been on hold for hours at a time. All I wanted to do is confirm we have moved out of the area so we no long need to pay council tax as they don’t acknowledge any online correspondence they receive.

HV
Hummisah Vlogs 4 months ago on Google
( 1 out of 5 )

Terrible service… late response , poor communication. Absolutely shocking !!!!!!

D
Dena 4 months ago on Google
( 1 out of 5 )

Awaiting a council tax refund since June. Received nothing, absolutely appalled. It seems if the shoe was on the other foot, I’d have bailiffs at my door. Fraudulent behaviour.

R
rqnr 4 months ago on Google
( 1 out of 5 )

Most WORST council in history of slough, roads are so bad, a traffic light every 5 inches of the place, some not even working. Traffic is like living nightmare. Cannot AFFORD anything.

MB
Mahmood Butt 4 months ago on Google
( 1 out of 5 )

In this day and age, they don’t have digital queueing system, and the service was super lousy.
I had to wait for 2+ hours just to submit my daughter’s school admission form. …

LS
lata sehdev 4 months ago on Google
( 1 out of 5 )

If I could give 0 stars, I would! Quite possibly the worst customer service I’ve ever dealt with. They rarely respond to emails and have not take responsibility for removing my fence and not replacing it. My house is not a council house yet they chose to take away my privacy and make me feel unsafe in my own home!
Mrs sehdev

G
Greg 4 months ago on Google
( 1 out of 5 )

Repeatedly trying to get in contact for a homeless person. Repeatedly the council has failed to engage with me, whether that be not answering the phone, not responding to requests to call back as well as being generally rude/lacking basic knowledge on situations. Genuinely awful.

MA
Muhammad Awan 4 months ago on Google
( 1 out of 5 )

My son come from abroad march 2022 before he come I apply his school but still waiting almost 7 month and he is at home when ever I call Council they said you are still waiting list I don’t know how long is going to be I am very upset thanks

KN
Kara narelle 4 months ago on Google
( 1 out of 5 )

Once again slough borough council have failed me and my sons, after 5 years of being passed about to mouse infested temporary accomadations , I was moved into a 2 bedroom flat (also temp housing) to just find out the landlord had no idea I …

MW
mark wood 4 months ago on Google
( 1 out of 5 )

Why on earth they never pickup calls why they go to work for as we understand everyone using pendamic as weapon but that’s not the solution this council or the management need changing if we want to make payment they ready 24hours but when we want to discuss then waiting for hours that’s not fair

RH
Rajesh Handa 4 months ago on Google
( 1 out of 5 )

After having my bins not collected correctly for well over a month now I would rate Slough Borough Council as contemptible and worthless. As far as I’m concerned they’re taking my hard earned taxes and using it to keep themselves in their …

PS
Patryk Skowronski 4 months ago on Google
( 1 out of 5 )

Trying to call at 9 am, ofcourse close, they sent me Bill to Pay , but the problem is i pad it already, now trying to sort it out but I cant, yesterday they had system issue, always something when you trying to sort your problems out.

JS
J S1 4 months ago on Google
( 5 out of 5 )

I had to make an invoice payment and the website wasn’t user friendly, but Bhupinder Sekhon from Revenues was extremely helpful and friendly and went above and beyond with his excellent customer service.

ED
Emily dooley 4 months ago on Google
( 1 out of 5 )

There is a good reason for all the 1* reviews. Any responsible organisation would address the culture of poor service and customer dissatisfaction, but not Slough Council. Too much nepotism, racism (dont expect good treatment if you are not …

R
robs 4 months ago on Google
( 1 out of 5 )

shocking people that run this council! the reviews left about them previously are all true and nothing has improved. Rarely answer the phone and when they do, just blatantly rude. Deliberately unhelpful, lazy, basic manners don’t even exist, and emails ignored. The whole lot should be sacked.

SK
Sara Khan 4 months ago on Google
( 1 out of 5 )

Very poor service all time wasters,no English people working for them really disappointed
All Asian and black …

SB
Shirley Brooker 4 months ago on Google
( 5 out of 5 )

Where my husband was Mayor of Slough

SH
sayed hamid 4 months ago on Google
( 1 out of 5 )

Very poor service, very poor people working there, I have paid for my council tax and I have got a court letter that says you have not paid the the tax, what the hell is going on?

M?
Mike ??? 4 months ago on Google
( 1 out of 5 )

I received many letters to my home address, I returned them , still receiving same letters, tried to call very busy, I tried to email, but NO REPLY or a response, waste of time, they take too long to respond to a problem, short of staff, IT PROBLEMS, not a good excuse.

MB
Mal Bel 4 months ago on Google
( 1 out of 5 )

Slough borough council employee doesn’t like the new location as they will have to walk through Slough high street to get to the car park and they are too scared to do that!- repprted by the local newspaper! Absolutely shocking. Fire her! We don’t want someone like that looking after our business!

JL
James Lason 4 months ago on Google
( 1 out of 5 )

This is the Worst Council in the whole of Uk been 5 month i have been calling everyday never answers a single Call is someone existing there ?
I request the government to check this Council i feel like they are a Scam…

�I
Łukasz I 4 months ago on Google
( 1 out of 5 )

Hi,
I haven’t been in building yet but as new Slough citizen I can say they website and online service they offer are rubbish and from century ago. I am not happy at all paying my council tax for poor service! Please change it and I’ll change my opinion!

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