Performance Direct reviews

The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly – 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep

Absolute horror of a company. For some reason had to verify details from online quote (never had to before) on a phone call during my working hours. I asked them to call back after 3pm, they agreed. The next morning I received an email …

Never go with this broker!!. I’ve been driving for over 25 years and never been requested by any insurer in the past for a picture of my car in the garage and need to install a tracking device. These conditions weren’t obvious when I bought …

I contacted the company with a question about their quote on an online comparison site. The lady I spoke to was very helpful and professional. She answered my query and then found an alternative policy which suited my needs better and was actually lower in cost than the original quote. Excellent service all round. Thankyou.

Online quote, forms were straightforward and easy enough to fill out. I was drawn by the promise of cheap quotes. I was presented with one quote of £904 with an excess of £400!! Probably the most expensive quote I’ve had since I passed 15 years ago. Not worth the effort.

A great experience!. I was able to insure both my wife’s and my car easily at very competitive quotes. Vicky was very friendly and helpful, taking time to add the best and most relevant features for each policy.

Had a quote online, price wise it was the best on Go Compare.
I called Performance Direct and purchased it over the telephone with Vicky. She is polite, knowledgeable and professional. Within minutes I was able to jump on my new bike and ride insured. She is a star.

OMG AVOID!!! Never leave reviews but this is beyond. 41 mins on call merry go round pressing same options over and over till back to square 1. Email option doesn’t allow policy amendments. Chat option 49 mins also round and round in …

Tried for two days to contact this company on the phone to ammend my policy. Never answer the phone. Tried whattsapp that was an absolute joke as well. What is the point of being with an insurance company you cant contact.
Especially with something as important as car insurance.

I spoke with Kelly who was very clear and answered all my questions without hesitation.
It’s nice to speak to someone who has patience to listen to you. …

Matthew was fantastic, worked with me until my issues were resolved all in the first phone call! He was transparent and clear, listened to my issues and resolved each of them quickly and efficiently. Thank you very much. Highly recommended company, would recommend to friends and family.

I paid promptly for the annual insurance on my 911 in full. Cue a multitude of emails demanding to see photographs of the car in the garage, proof of the mileage, MOT certificate, a copy of the V5, photos were then not satisfactorily …

The young lady I spoke to when renewing my policy was very helpful and took me through my policy options clearly and very patiently. She is a credit to your company.

Appalling company. Greedy doesn’t actually describe the shady practices that they operate. …

I Took out a policy with performance Direct 2 days after which the bike broke down away from home. As they need a photo of the bike in the garage ( only company who have ever asked for one) they were advised that as soon as I got the bike …

Shocking company, charge you
obscene amounts of money to change anything on your policy (£50 each time) and insane money to cancel insurance because they couldn’t insure my new car. You wait an age for them to answer the phone and their chat page no one answers. STAY CLEAR!

Avoid at all costs. Take your money, then look for reasons to cancel your policy, with no refund. Avoid like the plague! Use Google maps to verify where or if you have a garage. (how proffessional) and call you a liar if you tick a wrong box. Insurance company, were more professional and decent, than this rag tag mob.

Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …

I did get a decent price for my camper but called THREE times trying to find out if I had free windscreen repair. One ‘kid’ told me it was a £90 excess, that’s clearly for a new screen. …

Awfull company, only company asked me a proof of picture of drive way I keep my vechile. They just trying to find reasons to force that policy cancelled. And will keep all insurance money. Dont expect any refund. And 1500 miles year limit. Otherwise, will not cover if accident happens

I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too!

can’t fault this co at all very smooth actions very efficient and extremely helpful, would highly recommend them.

Would not recommend. I accidentally put garage instead of private road which I accept is my fault. They then cancelled the policy and then said because I cancelled they would charge me £30. …

had insurance three weeks, paid, was sent unfit tracker weeks later, now Performance Direct email from noreply to cancel insurance as unfit tracker not registered, (it is broken!! and they will not send another tracker), numerous calls with …

This is worst insurance company I’ve ever been with. Customer service is a joke when you eventually get through to them. The staff on the chat line were not very helpful at all. I’ve had to cancel my policy and go elsewhere. Best part of it they charge a £55 admin fee even though it was all done online. A complete joke.

Dreadful service, do not use unless you have a lot of time on your hands. Called them and no. 12 in the queue – fine. Got to next to be answered – cut off!! now back to 14 in the queue. Sent them documents on 11th March 2022 – still no …

Lynda was very reassuring and very helpful. She helped me understand each and every part of my new insurance policy. I would highly recommend Performance Direct.

This is a proper back street broker run from a small garage in Essex. I had to tell the female staff she had a proper attitude on the phone and tone it down, the take money when they like and do as like, they also use a 3rd party to charge …

took 27 mins this morning to get through on the phone, i wanted to add a name driver, they charge me £50 admin for two mins work, then £32.85 for the remaining time on the policy for the name driver. …

Takes for ever to answer there phone.
Had nothing but issues, Cancelled my policy within a day and they still took money from my account the following month.
Please use lancaster insurance for older cars.

Absolutely abysmal company, provide a cheap quote on comparison sites and then call you to try and swindle more money out of you. Customer service is non-existent. AVOID AT ALL COSTS.

Performance Direct were again the most cost effective comany this year so I decided to stay with them. Sarah, the agent who dealt with my call, was polite, knowledgeable and very helpful in ensuring all my requirements were met and my details correct.

Excellent customer service, call answered immediately by a very pleasant lady who quickly and efficiently sorted my new policy, it’s how customer service should be

Had to ring them when payment wouldn’t process but went through the details with the agent and was very impressed with her professionalism and helpfulness.

Performancedirect is grove and dean insurance. Every employee says something different, one says need a proof of picture, other says just to confirm details, third one says all okey but cannot confirm insurance because they have special validation(scam) team.

Avoid if possible! Lied about my policy and then wanted to charge £165 to correct their mistake!

Rubbish at communicating . Don’t waste your time on them. Simple courtesy costs nothing. Try to sneak charges on you.

Do not go with this insurance company, they are a scam. They take deposit and cancel your insurance for no valid reasons. They harass you for minor information such as mileage when this information is easily accessible online.

This is the only insurance provider I stayed 5 years consecutive.
All I can say is they always offered me the best price on the market, for car insurance, for my imported car.
Thank you!

I have been trying to call on the claims line and holding for over 2 hours today from 2-20 to 4-30 today, 4th November. I also used live chat at the same time and was told to use the claims line. I need to make a claim on my policy for …

Excellent service great price for my car insurance would definitely recommend performance direct

I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …

Don`t trust this company…Had a policy with these since 2015 and they charged mw £55.00 to cancel the policy when i moved address.

Impossible to get hold of! They ended up cancelling my insurance as they needed to talk to me but you cant get through on the phone…..

Ash has gone out of her way to be helpful and has called me back when promised…very much appreciated.

They know what they are talking about, good service and good prices.

writing this review on behalf of my partner. he paid in full for a policy, only to have the policy cancelled and £100+ charged to his debit card without his knowledge. something that could’ve been easily resolved over the phone, but instead …

Had to make one small change so did a chat first and then confirmed by phone when we had to make a small admin payment. Performance Direct are best contacted directly – we used a comparison site in the past and the verification process was laborious – and not needed as it was a renewal! Very simple process and a good price again.

I’m absolutely disgusted with this company we have been insured with them for two years and renewed again for the third year this year.
I’m just receiving a phone call they have had a discrepancy on how long we have …

I found the service very quick and efficient staff, very friendly

Sarah was very professional and helpful in talking through what had been requested on line.

I contacted Performance Direct today after looking at my renewal insurance policy which didn’t identify the agreed Classic value of £12000. I spoke to Max on the Service Desk who was excellent. As explained, I was a bit concerned that the …

Difficult to deal with. Difficult to contact. Everything online – when everything sorted (so you think) you find they have cancelled the policy as they want a document they hadnt previously asked for. There are FAR better companies out there that will be cheaper and easier to deal with.

Renewing for a 3rd year with Performance Direct. Renewal quote was cheaper than those from other modified-car specialist brokers. Dawn was very pleasant to deal with over the phone, pro-actively and promptly returning calls with …

Best insurance broker I’ve dealt with in over 40 years of driving, courteous staff, fast efficient and honest, were able to quote for my exact specific needs at the right price with a policy that covered everything. Impressed that they were able to accommodate my exact needs including use for visiting clients.

Pathetic company and pathetic service! Do NOT use this useless lot!! Cancelled my policy as sold my car but waiting for refund despite their rip off charges which they think in their fantasy mind take 30 days to process!! LOL you lot living …

Very efficient in arranging house insurance. Answered the phone almost immediately! Competitive quote.

Very helpful service from their representatrive, Sarah McMenamin, and I did not have to wait in a Queue!

Very pleasant person so nice to be able to talk to a real person and not be on the phone in a cue for hours.

Lynda was extremely efficient and pleasant to talk to. Made the whole experience stress free.

Useless. . Did an online quote which I then accepted. They said they would call to confirm details which didn’t happen, so I called them a week later, only to be told they wouldn’t insure me for the job I clearly stated I do from my home… now I’m left with no insurance cover. . .

Would NOT recommend! Appalling customer service when you want to cancel your renewal! My husband called them and they answered immediately, then when he said he was ringing to cancel his policy they said they would transfer his call and now …

This company insuranc car is a fraud ,very bad never again just want to take money from everyone

Brilliant company to deal with. Highly recommend

AVOID!!!BEWARE OF THESE SCAMMERS !!
Another fraudulent company. worst insurance company.stealing money from poor people. …

BEWARE OF THESE SCAMMERS !!
Another fraudulent company linked to Grove and Dean and based from the same premises in Romford. …

This company is terrible! I was insured with them a few years ago, they called me to say that someone had claimed against me, wouldn’t give me any details about the incident, apart from the date, they removed half of my no claims and told …

It’s a shame 0 stars isn’t an option. An absolute disgrace of an insurance company. They decided that I didn’t qualify as a househusband, so put me down as unemployed – then said they have to cancel the policy on me as they don’t insure the …

Genuinely one of the most difficult and stressful insurance brokers/policies i’ve ever had. This one proved the adage of you get what you pay for. Really poor experience overall. …

Easy enough to start a policy and the initial quote was cheap so I proceeded with paying outright for my 86 mini cooper coming to a total of £96. I’d read the brief cancellation terms stipulating that if I cancelled the policy at anytime …

*** AVOID ***
After two weeks of starting my policy, I was sent an email stating that they don’t believe what I put down as my career, as they can see other quotes with me …

Quick and easy to use. Helpful efficient staff. Cancellation fee of £53 outrageous but sadly not unusual. No claims made so cannot comment on that…

not happy with increase, and to mention my age is offensive. when i agreed to continue with your firm I was paying £393, now £541, and for a lesser cc car, and no accidents or claims. However the young lady Dawn who spoke with me was very …

Do not use! After not cancelling a policy on time but them still taking direct debits, they charged us a cancellation fee when we no longer owned the vehicle! Their fees did not add up either…being told by one member of the company they …

Good service and fair prices.

Same experience here as Philip Weston. They attract you with a low price and when you conclude everything, a few days later they keep sending emails threatening that if you don’t call them, they will cancel your policy. And they ask about …

I like to get my insurance online because it is normally quick easy, you buy it then forget about it until needed but oh no not with this outfit, I didn’t realise that part of buying insurance online with performance direct was that I would …

I have always rated Performance direct, great customer care and always responsive until my renewal this year when it was just a case of ‘computer says no’ when updating my address they couldn’t obtain a quote for the new postcode, end of …

Insured my MX5 2 days ago, got an email this morning asking me to call them, called and they are closed. Just found out they have cancelled my policy without any notice! If I hadn’t have checked then I could have gotten points, a fine and had my car taken off me! Terrible customer service! Avoid! I will never be using them again!

Spoke with Lynda who provided excellent service during a quote to renew my Motorhome insurance. I originally was going to not renew due to finding a cheaper quote however due to Lynda’s expertise and confirming I could use my maximum no …