Peterborough City Council reviews

Absolutely shambolic I am a single person working two jobs tried applying for the single person discount and backdating payments only to be told that I haven’t filled the right application form so I sat on the phone for a hour with an …

I have just contacted the council about our brown bin collection. Last time they didn’t bother emptying it, I called the Council and I was advised to report it in case it happens again. Today, my husband chased them literally and forced …

They only want to help people with children (which Is fair enough) people that come out of jail, people with disabilities and mental health or people age over 55 anything else they don’t care about,trying to get just one council home one …

I have not been a regular visitor, but each time I visit I come out feeling happy with my visit and all my worries and concerns had gone. Very helpful.

Cut as many services as it can to make for their mismanagement of funds and dubious deals. Bosses of the council pay themselves high wages for poor quality work.

I ranged for asking about any support or guidance for a talented children from council, the lady answered phoned was extremely rude and behaved very unprofessional. It would be better to hire someone more well mannered and know how to treat …

I just contact city council regarding my council tax. On start of the call has an automatic record where it says : about respect from both sides .
The lady who answered to my call was so rude and abrupt. I’m shocked

I’m coming out of care soon and going in was through no problem of my own. I’ve recently had a problem trying to find somewhere to go and I spoke to this woman on the phone here and she was so disgustingly rude to me. She spoke to me as if …

Increase of council tax every year by 5%

Decrease of services by 20%! …

Popped into the Town Hall today to drop off my dad’s Blue Badge documents and couldn’t have had better service from Wilson and another gentleman on the reception desk (sorry didn’t get his name). They were both so polite and helpful and Wilson went out of his way to assist two other visitors. Wow! Thank you.

Child services in Peterborough are unfair and twist reports. Won’t go into detail but they are really a disgrace. I would rather change counties than ever have to deal with them again. Would definitely not recommend their services because quite frankly it isn’t a service that helps in the slightest.

Staff seem to forget to log in to their emails as they NEVER respond even when Peterborough’s mental health team contact on my behalf. Absolute joke! I wonder why there are so many homeless people cluttering our streets?! Because these people are responsible for housing!!

Peterborough city Council cut down a healthy 600yr historic tree which had a preservation order so as to protect historically unimportant boring houses. They should have pulled down the houses and saved the tree! It wasn’t even proven that …

Reception staff went right out of their way for me… well impressed

Really rude and arrogant man over the phone, who tried not to listen to my request and made me feel that If I had done something wrong to ask for query. Customer services need to be sorted , such people should not be working in this …

Can’t pay for my weekly parking Permit online, seems to be a problem with the licencing on the site!
Will now cost me extra!

Peterborough has become on of the dirtiest scruffiest cities around Litter everywhere, Cheap shoddy shops, no decent eating places, Spend some money and get peterborough among the top cities, What do we pay council tax for, Not prestigious offices for workers, Do the job you are paid to do and make peterborough proud again.

I’ve been self employed for many years .I have a family to look after I’ve been in receipt of housing benefit for a few years and every year the council make it harder and harder to claim .this year they susspended my housing benefit …

As an ex customer service representative I can’t believe this lack of care. You’re dealing with vulnerable people and you don’t even realise how such rude and passive aggressive behaviour affects people. Truly awful experience. 😖 …

Rude , ignorant, not listening man on the phone , basically calling me a liar, why because of my surname ? I was born in Peterborough in the 70s , he obviously doesn’t like his job so takes it out on customers , well if he had done better …

I have sent many emails and I have not had straight forwards response with the email taking me into a page that won’t open … I have called them today with no one answering so left voice mail… hoping they will reply or respond to me ASAP …

God awful, these guys cannot work out the simplest of things

Very rude on the phone, aggressive tone of voice and talking over, not letting to communicate at all. Awful experience, the staff in question should be re-evaluated or released.

I am very impressed with the Council’s customer service. I had a query regarding my council tax payments and spoke to a friendly lady on the phone. She sorted out my query very quickly. I must be very lucky after seeing other reviewers’ bad experiences on here!

Incredibly rude and arrogant. Also more than happy to take my money at the drop of a hat and then when it turns out they are unable to provide the service paid for I have to ask for a refund in writing and wait.

If I could rate them as a zero, I definitely would. Staff have been enormously unhelpful on every call and have become very argumentative in discussions, resulting in me having to terminate the call without a solution because it’s just not worth the headache of arguing back. Truly awful

Don’t park at Brook Street car park. Even when you pay for your tickets legally they will still fine you. Even after you’ve sent proof they will demand the money for the fine. I’m not sure how they get away with it but, as we all know, …

Customer service over the phone is appalling, never spoken to such a rude person before on the council tax number.

A brilliant customer service I found

I was promised a phone call from the senior problem solving officer due to antisocial behaviour in my area and near my property, no phone call or even an email (which she had). …

Rude aggressive staff, extremely unhelpful, what a shame these people are helping the most vulnerable in our city.

Why water features/ fountains are turned off in town in hit weather …but will be turned on when it’s raining and cold …logic zero council !!!

My first time at this wonderful hospital incredibly helpful caring and efficient staff and medics I am really blown away – didn’t think hospitals like this existed

I have company so many times about the bins being empty that l am sick of it as my dad bin only get empty when it sute them the lady l spoke to at the council was so polite and understand its not her job to say sorry for them not doing …

Spoke to a lady today at Peterborough Council reference an issue we had and she was excellent from start to finish. …

Helpful at times, but also not helpful when needed to resolve some issues in the highways department. …

Extremely poor communication, customer service is awful. Managers are crazy.

Some One need to look into these people. It’s unfair to customers.

Limited to what they can do at the walk in centre due to red tape. But if you want to see rude robots who wont help anyone unless they have to….speak to housing!

Very rude on the phone and poor customer service.

I wanted to ask a pacific question about the possibility of parking a van. I was on the car park website at the time and wasn’t on the resident permit website. I spoke to a colleague after difficulty finding the councils phone number from …

Self service not working. Customer service poor.

They work very hard, keeping the city clean just today I witnessed them clearing up after filthy fly tippers, top marks indeed!

Very poor service, completely unresponsive to emails, what their salaries are paid for???

Communication is awful weeks upon weeks for a call or email communication

useless place, keep away if you can

Not a council that puts citizens at the centre of decision making.

Very helpful

Fully dedicated team for Community.

Really poor customer service!!

Good 😊 thanks …

Unbelievably bad

Pathetic…..end of