Phoenix Natural Gas average reviews all over the web

2.3
Total Reviews 40

Average reviews from all platforms

Average Rating 2.3

Average reviews from all platforms

  • 5.0
    11
  • 4.0
    3
  • 3.0
    0
  • 2.0
    0
  • 1.0
    26
Phoenix Natural Gas reviews breakdown:
Google
2.3
40

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

40 Phoenix Natural Gas reviews on Google

HB
Hannah B 4 months ago on Google
( 1 out of 5 )

Terrible communication and customer care and total lack of responsibility, care and initiative taken by staff. …

MW
Mark Wilkinson 4 months ago on Google
( 1 out of 5 )

Decided to switch as I saw £400 incentive for new home owners. My wife signed the initial agreement when Phoenix came out as I was at work. I sent all relevant paperwork and they said no to giving the incentive as the names were different. …

GM
Glenn Mosley 4 months ago on Google
( 4 out of 5 )

had a challenging installation due to our front garden being 45m long plus all rock. They took longer than expected by all parties but did a very tidy job of reinstating the lawn and block paving. very pleased customer.

RA
Rozalia Ambrus 4 months ago on Google
( 1 out of 5 )

I’ve been trying to call them for 2 days and they don’t speak, only the robot speaks. and online page is also a horrible one….you can’t get in touch with them anywhere.

CK
Chris Kwong 4 months ago on Google
( 1 out of 5 )

Horrendous time dealing with Phoenix and the installation of our gas not to mention not honouring a deal which was advertised (£200 appliance cash back) as I had not got the paperwork in on time. Not just this but the customer service I …

PD
Phil Dowie 4 months ago on Google
( 1 out of 5 )

Connection delayed by 3 weeks initially. Holding up other outside work as oil tank and boiler house should be removed. No show on the new date. Spoke to several customer advisors and all were rude bar 1. I wouldn’t even give 1 star and they haven’t began work yet. Horrible experience so far. 😡 …

BS
Brian Sutton 4 months ago on Google
( 1 out of 5 )

Gave 4 days notice that they couldn’t connect me on the agreed date because it would “take longer than expected!” Put it back by 6 weeks so that now my appointments with my boiler contractor and Calor Gas to remove my tank have to be …

PT
Paul Toner 4 months ago on Google
( 1 out of 5 )

Total amateurs.
Where do I begin.Total Cowboys. …

JM
Joelle Mccarey 4 months ago on Google
( 1 out of 5 )

The customer service of Phoenix Natural Gas is worst quality that ive ever came across. They blocked the access in and out of my driveway with the barriers, 15 of them stack high in front of it. I rang Customer Services to be told that it …

RG
Romain G 4 months ago on Google
( 1 out of 5 )

We suspected a gas leak so we called the emergency number . The engineer came and didn’t find any. But he saw our fireplace and started measuring the CO level close to the fire while the gas was burning some coal . He saw the CO level …

MM
Melissa McDermott 4 months ago on Google
( 1 out of 5 )

Bloody awful service is all I can say, worst management I’ve ever dealt with. Leave trenches and holes all up my drive and neighbourhood and do 2 days work and don’t show up again for the whole week and still no contact from them. I’ve had to make all phone calls. I am very disappointed.

MZ
Monika Zygadlo 4 months ago on Google
( 1 out of 5 )

Where we rent we have Phoenix gas and our gas supply has been cut off without a warning!! We apparently were send two letters previously which we didn’t get at all. I get home from work to find a note saying the engineer has been here at …

DC
Dermot curry 4 months ago on Google
( 1 out of 5 )

It’s a pity phoenix have a monopoly here because everything about them is rubbish. They failed to give me the £500 cash back and made all sorts of excuses. The gas line and meter took almost a year to install. All I can say disappointed is an understatement.

JH
Jeffrey Hillier 4 months ago on Google
( 1 out of 5 )

Several times dealing with PNG for gas connections and their customer service is absolutely shocking. Staff actually become rude over the phone. Actions agreed with staff are not complete. You can tell it is the only company who provide gas connections as they don’t care one bit about their customers.

SM
Sarah Mcgeough 4 months ago on Google
( 5 out of 5 )

After a service my boiler wouldn’t fire but after the hard work and patience of the two Roberts and Pete and two additional visits the boiler is up and running again! My extra thanks to Robert who spent over three hours today getting the boiler going and doing detailed checks! It’s great to be warm again!

AL
Abdul Latif 4 months ago on Google
( 1 out of 5 )

Emergency gas engineer was provided for us as the gas was not working for the cooker or boiler. Engineer looked at the gas box and found a cap (no card was left behind so who if not phoenix placed the cap there?). He did not look at any …

SM
Stuart Mowatt 4 months ago on Google
( 1 out of 5 )

Phoenix Gas has to be the worst company I have ever dealt with, their customer service team just lie to you, the engineers don’t show up for appointments. They are a complete disaster as an organization.

MC
Margaret Clitheroe 4 months ago on Google
( 4 out of 5 )

Thank you to the team from Phoenix Gas for a great job today connection of gas supply to our property in Larne . Arrived first thing job done in a few hours minimal disruption . Many thanks

SF
sandra Finney 4 months ago on Google
( 1 out of 5 )

An absolute disgrace the way Phoenix Gas has behaved . We have been trying to get a gas meter fitted now for 6 months and we have no heat in the property. No one takes responsibility and we have passed from one person to another and …

JM
James Morrison 4 months ago on Google
( 1 out of 5 )

Worst customer service EVER no wonder gas is so expensive these muppets couldn’t organize anything, five different people used to dig a hole connect a pipe fill in the hole again and it takes six days to do it. Seriously need to review management worse organizing every and the cost is all past down to there customers, wasters

青田人 4 months ago on Google
( 1 out of 5 )

Rubbish gas supplier!when They changed gas meter for my business. They broken the boiler. They just run away. I rang customer service. Customer service said they can’t do anything. I need talk to the guy called:Michael! But how can I find this guy if the customer service don’t want transfer for me?

PM
Peter mcmurray 4 months ago on Google
( 1 out of 5 )

One star because I can’t give zero stars… When we switched to phoenix gas ,we were encouraged to take out a service, maintenance and withcall plan out them.. They passed the plan to a third party agency but would do the call outs etc… …

QC
Quenty C 4 months ago on Google
( 1 out of 5 )

Now a month has passed and I have a trench running the length of my garden. Refuse to fill trench in and refuse to communicate with me even after a complaint has been made. Think twice.

EK
Ewen Kelsey 4 months ago on Google
( 1 out of 5 )

Have blocked our road completely with no alternative route several times. Also drilled through a nearby watermain in the process. Absolute clowns.

CG
Carlos Goggin 4 months ago on Google
( 1 out of 5 )

Recently switched to gas. Phoenix came out to install the pipework and gas metering box. In the process the workmen broke the gate to the side of the house and installed the wrong box type on the house.

K
KS 4 months ago on Google
( 1 out of 5 )

Moves their vans from point a to point B

LT
Lynne Taylor 4 months ago on Google
( 1 out of 5 )

Customer service is terrible. Phone calls not returned as promised, office closed during supposed opening hours. Very slow to respond to a request. Would not recommend.

DA
David Anderson 4 months ago on Google
( 5 out of 5 )

Great service from Phoenix

NH
Naomi H 4 months ago on Google
( 5 out of 5 )

Very friendly professional staff. V informative. Building v clean. Good parking. Easy to find

JP
Julie Pearce 4 months ago on Google
( 5 out of 5 )

Call was answered promptly. Staff answered all my questions effectively and politely. More than happy.

MC
Michael Clarke 4 months ago on Google
( 5 out of 5 )

I smelled gas so rang at 9pm an they came out within 30mins an sorted the problem

SW
Stephen Walsh 4 months ago on Google
( 4 out of 5 )

Very helpful will give an update when I get my gas installed

AN
Ann Nonymous 4 months ago on Google
( 5 out of 5 )

Good service. Polite and helpful

LR
Louise Rafferty 4 months ago on Google
( 1 out of 5 )

Not particularly friendly! A little courtesy goes a long way!

PW
philip wood 4 months ago on Google
( 5 out of 5 )

Receptionist was very helpful

SM
Stephanie Murtagh 4 months ago on Google
( 5 out of 5 )

Excellent customer service

SM
Suspicious Mallard 4 months ago on Google
( 5 out of 5 )

Very benificial and economic

MO
Maud Otley 4 months ago on Google
( 1 out of 5 )

Horrible

PS
Png Setup48 4 months ago on Google
( 5 out of 5 )

Friendly staff

GT
Gavin Taylor 4 months ago on Google
( 5 out of 5 )

Committed to gas safety.

Read more reviews about Energy,Gas Company companies and services

British Gas

Review

Green Network Energy

Review

Green Energy UK

Review

Affect Energy

Review

Co-operative Energy

Review

Marks & Spencer Energy

Review