Phoenix Natural Gas reviews

Terrible communication and customer care and total lack of responsibility, care and initiative taken by staff. …

Decided to switch as I saw £400 incentive for new home owners. My wife signed the initial agreement when Phoenix came out as I was at work. I sent all relevant paperwork and they said no to giving the incentive as the names were different. …

had a challenging installation due to our front garden being 45m long plus all rock. They took longer than expected by all parties but did a very tidy job of reinstating the lawn and block paving. very pleased customer.

I’ve been trying to call them for 2 days and they don’t speak, only the robot speaks. and online page is also a horrible one….you can’t get in touch with them anywhere.

Horrendous time dealing with Phoenix and the installation of our gas not to mention not honouring a deal which was advertised (£200 appliance cash back) as I had not got the paperwork in on time. Not just this but the customer service I …

Connection delayed by 3 weeks initially. Holding up other outside work as oil tank and boiler house should be removed. No show on the new date. Spoke to several customer advisors and all were rude bar 1. I wouldn’t even give 1 star and they haven’t began work yet. Horrible experience so far. 😡 …

Gave 4 days notice that they couldn’t connect me on the agreed date because it would “take longer than expected!” Put it back by 6 weeks so that now my appointments with my boiler contractor and Calor Gas to remove my tank have to be …

Total amateurs.
Where do I begin.Total Cowboys. …

The customer service of Phoenix Natural Gas is worst quality that ive ever came across. They blocked the access in and out of my driveway with the barriers, 15 of them stack high in front of it. I rang Customer Services to be told that it …

We suspected a gas leak so we called the emergency number . The engineer came and didn’t find any. But he saw our fireplace and started measuring the CO level close to the fire while the gas was burning some coal . He saw the CO level …

Bloody awful service is all I can say, worst management I’ve ever dealt with. Leave trenches and holes all up my drive and neighbourhood and do 2 days work and don’t show up again for the whole week and still no contact from them. I’ve had to make all phone calls. I am very disappointed.

Where we rent we have Phoenix gas and our gas supply has been cut off without a warning!! We apparently were send two letters previously which we didn’t get at all. I get home from work to find a note saying the engineer has been here at …

It’s a pity phoenix have a monopoly here because everything about them is rubbish. They failed to give me the £500 cash back and made all sorts of excuses. The gas line and meter took almost a year to install. All I can say disappointed is an understatement.

Several times dealing with PNG for gas connections and their customer service is absolutely shocking. Staff actually become rude over the phone. Actions agreed with staff are not complete. You can tell it is the only company who provide gas connections as they don’t care one bit about their customers.

After a service my boiler wouldn’t fire but after the hard work and patience of the two Roberts and Pete and two additional visits the boiler is up and running again! My extra thanks to Robert who spent over three hours today getting the boiler going and doing detailed checks! It’s great to be warm again!

Emergency gas engineer was provided for us as the gas was not working for the cooker or boiler. Engineer looked at the gas box and found a cap (no card was left behind so who if not phoenix placed the cap there?). He did not look at any …

Phoenix Gas has to be the worst company I have ever dealt with, their customer service team just lie to you, the engineers don’t show up for appointments. They are a complete disaster as an organization.

Thank you to the team from Phoenix Gas for a great job today connection of gas supply to our property in Larne . Arrived first thing job done in a few hours minimal disruption . Many thanks

An absolute disgrace the way Phoenix Gas has behaved . We have been trying to get a gas meter fitted now for 6 months and we have no heat in the property. No one takes responsibility and we have passed from one person to another and …

Worst customer service EVER no wonder gas is so expensive these muppets couldn’t organize anything, five different people used to dig a hole connect a pipe fill in the hole again and it takes six days to do it. Seriously need to review management worse organizing every and the cost is all past down to there customers, wasters

Rubbish gas supplier!when They changed gas meter for my business. They broken the boiler. They just run away. I rang customer service. Customer service said they can’t do anything. I need talk to the guy called:Michael! But how can I find this guy if the customer service don’t want transfer for me?

One star because I can’t give zero stars… When we switched to phoenix gas ,we were encouraged to take out a service, maintenance and withcall plan out them.. They passed the plan to a third party agency but would do the call outs etc… …

Now a month has passed and I have a trench running the length of my garden. Refuse to fill trench in and refuse to communicate with me even after a complaint has been made. Think twice.

Have blocked our road completely with no alternative route several times. Also drilled through a nearby watermain in the process. Absolute clowns.

Recently switched to gas. Phoenix came out to install the pipework and gas metering box. In the process the workmen broke the gate to the side of the house and installed the wrong box type on the house.

Moves their vans from point a to point B

Customer service is terrible. Phone calls not returned as promised, office closed during supposed opening hours. Very slow to respond to a request. Would not recommend.

Great service from Phoenix

Very friendly professional staff. V informative. Building v clean. Good parking. Easy to find

Call was answered promptly. Staff answered all my questions effectively and politely. More than happy.

I smelled gas so rang at 9pm an they came out within 30mins an sorted the problem

Very helpful will give an update when I get my gas installed

Good service. Polite and helpful

Not particularly friendly! A little courtesy goes a long way!

Receptionist was very helpful

Excellent customer service

Very benificial and economic

Horrible

Friendly staff

Committed to gas safety.