Protect your bubble reviews

This company is fantastic. Claimed on an issue with my son’s iPhone and device was repaired and returned within a week. Claim process very straightforward and no quibbles about claiming under my policy. Thoroughly recommend taking cover with this company. Friendly, efficient and effective! Ten out of ten.

I was really worried about my claim after seeing the reviews, but i was impressed on how good and easy their customer service was. I have been insured with them for more than 5 months and i recently lost my phone, i contacted them about it …

Dropped my Pixel 7 Pro and shattered the screen completely. Followed the instructions on the website to claim, paid the excess and sent via DPD on the Sunday. Phone was repaired and back with me the following Friday. New screen is flawless, …

Avoid at all costs. You’ll be paying for nothing if your phone does break. The company uses a third party for replacement devices, and those replacements use non-genuine parts that are significantly worse quality than real parts. …

So this is the most up to date review, my camera was stolen abroad and although I could not get a police report due to language barrier etc they were swift to sort out my claim, sadly I was not able to get a replacement but I got paid out so no loss. Quick process as long as you give them what they ask for. Took about two weeks.

Making a claim proved to be more stressful than having my phone stollen. They request a great deal of evidence in an effort to make life miserable for the applicant and induce them to give up on the claim. The time and effort required are simply not worth it, I rather call it a loss than having to use this company again

I have claimed my iPhone from protect my bubble and it’s been just arrived the replacement in 5 days only.
The process is seamless and give revert in every time whenever you needed. And I …

Absolutely shocking customer service from Protect Your Bubble Insurance. Do no waste your money on their services. I’ve opened a claim few weeks ago, the communication is very poor, the broken item still not been collected for repair, they …

JOKE OF A COMPANY. – AVOID

I have been signed up with protect my bubble for years and when it comes to …

Repair was carried out quickly and received phone back in three working days but I was asked to provide a ‘proof of usage’ from my service provider. It took 1 month to get the proof of usage document from my service provider (three – who …

My laptop broke down and the process was really simple.
The customer service team were polite and helpful. They collected and delivered my laptop at no extra cost. …

Useless, scam…… Bought insurance for my wifes iphone, it was stolen in central london and they took Weeks to try a wriggle out of sortinG it out. Still not sorted and they say they have now terminated our insurance AVOID… SCAM.

Make sure you have the proof of purchase for the item you are insuring as you will need this when or if you need to claim. …

Had a perfect claims experience. Clear instructions, fair and quick assessment. Phone fully repaired.

Ridiculous service , Just don’t waste your time & hard earned money.

1. They’ll never update you on the status of a repair, you have to chase them. …

Excellent customer service replaced my phone as it was beyond repair had it it back with in five days new device . No hassle sent the phone off would highly recommend

I was very worried that I lost my phone then i submitted the claim then I received a new phone within 4 days it was very quick and very easy.

If I could put 0 stars I would, this company is an absolute joke, I sent my phone off to be repaired at the beginning of December and I have had to chase every single time to get an update on my phone. …

Happy with the repair but unhappy that it took over 2 weeks to get approval for the repair to be done. Also had to make several phone calls & provide more information than was originally requested. This meant contacting my service provider twice, which took around an hour each time.

Bought cover including accidental damage 3 years ago for my phone, have paid over £300 in payments.
Phone broke 3 weeks ago and I sent it to PYB for repair – they said 5 working …

CANNOT RECOMMEND ENOUGH. Decided to get insurance on a whim even though I’ve never had it before, and paid £13 a month. I had my phone stolen TWICE in the space of a few weeks, an IPhone 13 pro max. The second theft was outside the country. …

If I could give a zero rating I would.
This company is an absolute rip off.
They have my MacBook after over a month and have now said it’s beyond repair but …

Very very poor. Seems to have multiple catch 22’s and strings attached. Will only replace phones with refurbished ones, which in my book is cheating.
Making one last claim then cancelling..

DO NOT INSURE ANYTHING WITH THEM

I have sent item for repair never got it back should give 0 stars but that is …

iPad Pro had a cracked screen and it was collected, screen replaced and delivered back to me in 4 days.
Amazing experience.

Quick repair for my macbook 2016! Replaced a battery that needed to be serviced! Would recommend.

Definitely would recommend have had 2 claims and both was dealt with professionally

One star is rating the company and the service too highly. Put a claim through for a broken laptop which took 3 weeks to process. When this claim was finally processed it had took over the told 5 working days to figure out they couldn’t fix …

My daughter’s iPhone 13 had a major software issue. Paid the £90 excess and received a replacement phone 4 days later so the software issue must have been very expensive. I have all the family phones on a policy. Brilliant value and peace of mind.

Just cancelled my insurance with them- Should have 0 star review.

Put in a claim for I-phone 11 pro 256GB they ended up sending me I-phone 11 …

I found this company excellent and very helpful with all matters involving my claim.

Absolutely atrocious company bordering on dishonest with there time quotas. I sent my phone the day after a claim was launched with 5 days turnaround time stated. I’m on Day 11 and still no issue of my phone being returned to me. I would …

DO NOT WASTE YOUR MONEY! They are not even worth one star! We have just had a shocking experience and what they advertise is not what they promise. We started a claim on the 12th July and due to poor communication on their part we only just …

Keep being sent broken phones. Scratched, hardware issues, software issues. I understand they are refurb phones but this is a joke. I have probably paid the price of a high end phone in monthly fees only to be sent broken rubbish. They even …

Horrible customer service and poor communication. I made a claim online for my surface pro 4 and never heard anything back for about a week so I called and they said the claim had already been logged and she sent me confirmation. The …

I have been trying to sort out an insurance claim with protect your bubble for MONTHS. The deadline of my insurance is now in 2 days and they are being even slower to reply. I am sure they are hoping that the time will run out and they will say that they do not need to deal with the claim. Awful customer service. 1 star is generous.

Honestly so helpful. Lost my phone yesterday which completely ruined my day and mood. After making a claim just this morning, I already have my new device on it’s way. This is how you provide a service ! Thank you so much

Great insurance. Been with them for over 5 years. Had a slight struggle with my claim but after 4 weeks standard 30 days claim procedure. My claim was completed and sorted. More than happy with the service. Just need them to be a lil …

I have been paying for 2 years for cover on a iwatch, unfortunately after 2 years it was lost whilst on holiday. Put in the claim after chasing and chasing them the claim was approved, excess paid and told my device will he sent in next …

Sent in my claim form and proof of purchase 3 times & They Have Lost each and every time, only to be met with agents with bad attitude and and confrontational tone of voice as if they are sick and tired of doing their jobs. Asked politely …

Unfortunately had to make a claim for my iPad had to call them couple of times for an update but from damaged ipad being picked up and replacement being delivered was 2 weeks 👍. Only issue is it’s pink haha but I’ll live …

Cannot cancel my account. I recently called to change my policy as I had bought a new phone, but ended up deciding to cancel as the monthly cost and excess wouldn’t be worth it. I was assured my account had been cancelled, but received no …

I highly recommend this company.
It was very cheap to insure my gadget.
They accepted my claim within 24 hours and paid me within 24 hours.
Very pleasant experience.

I’m not usually one for leaving reviews, especially negative ones but feel this is necessary at this point. I must say that I don’t think £8.99 a month gets you much. After paying the £90 excess for my damaged phone to be sent away nearly 3 …

My recent experience with Protect Your Bubble has been an absolute nightmare. I lost my phone over 4 weeks ago and I only received a replacement today. The phone I originally requested was not in stock so I received a different make (which …

Can’t fault them. First time I’ve claimed for a phone I damaged, sent phone away and got the latest iPhone 13 pro sent out in a week which was worth double the cost of my broken handset! Only improvement I would suggest is letting customers know what they are getting prior to sending handsets out, to avoid disappointment.

Very efficient and quick service. Definitely will recommend to my friends and family. Very easy and smooth transaction and clear information.

Don’t pay for this… ever. Customer for many years… I sent in a phone with no damage and received a scratched up phone in return. They apologise profusely but explain that they dont cover cosmetic damage – even the damage that they have caused.

Not happy after the phone I had today I am closing my account not happy one bit going to apple to pay their full price instead of going through insurance waste of paying monthly and waste of time putting me on to the fraud team saying my …

Poor service.

Hard to deal with, you pay them every month to insure the phone you have but …

Made a claim and they said that they would send a new phone or a refurbished one if they didn’t have a new one in stock. They obviously just stock refurbished phones because when I rang up to say that my phone was not brand new, they then …

AVOID!! AVOID!!

❌❌❌ AWFUL COMPANY!! DO NOT USE!! I insured all my family’s gadgets for years …

FRAUDULENT Company! Avoid. I had a policy with these criminals for 3 years covering 3 gadgets, a sales adviser said I could add on extra gadgets under their household gadget insurance so I did. I made a claim for one of the devices and was …

I personally do not understand why are so low reviews here??

This is the best insurance I ever had. I had to make the first claim in my life …

I have tried calling multiple times to amend my policy and the phone line hangs up on me. I have tried messaging through social media and get no reply. They did used to be a good company as 5/6 years ago, I had to have a repair and they …

Absolutely horrific company. I’ve had my policy out with Protect Your Bubble for 2 years. I’ve just tried to claim for the first time with them (via their claims portal on their website) and no one was responding to me. Been chasing them …

Claiming through Protect my bubble is simple and quick.
The excess fees are more then reasonable and the service is brilliant. I would highly recommend and I will continue to use this service. Thank you

Made a claim for my daughter’s Ipad air 4. They sent DPD to collect it last Tuesday, called them on Friday for an update to be told that DPD had ‘lost’ it.
Was advised they would send out a replacement of the same Ipad. Today I have …

Absolutely disgusting service!!!! CANCEL UR POLICY B4 THEY LEGALLY “STEAL” ANYMORE OF YOUR MONEY!!!! Been taking direct debits for nearly 2YEARS, I put a claim in 16th Feb 2022, I have sent numerous emails as to why my claim is still …

have been a member for many years, never had a problem with their excellent service, would recommend as the goto gadget insurance company.

DO NOT BUY, AVOID AVOID AVOID

If there was 0 Star this company would get one. Also, I should have listened to …

Got multiple expensive devices & small children. Pyb is the way to go! Easy and fast small exess

Very disappointed, after I paid for the repair I was told that they are sorry but cannot collect the item and that I have to post it myself, after two weeks I am still waiting for the item.

Best insurance company going. Broke my phone and they sorted it really quickly.

The customer services assistant could not be bothered to deal with my problem so he just hung up, I would definitely not use this company again.

Scammers. Avoid this company like the plague. They do not cover like for like phone replacements. The phone that they give you can be a different colour to the original device. I think this is totally unaccpetable and appalling customer …

Replaced hassle free however the phone in return was a different colour to the one sent away

Very happy with protect your bubble fixed my laptop so quickly love it

Bad customer service. Emailed several weeks ago (as you’re asked to do) to cancel my policy. No reply. Rung today and after being on hold for ages, finally connected and the phone just rang out until the call ended. There’s no option on the …

Gadget Insurance. I don’t even know where to start. I have never in all my life experienced such terrible service and incompetence. I started a claim for my laptop over a month ago at the time of writing this. Claim was eventually approved, …

After sending a broken screen pixel 4 in. A faulty phone was sent to us, we then had to wait for that to be repaired (why send it in the first place) then got a 64gb phone instead of the 164gb we sent in. Two weeks in total for a screen repair.

Easy to use, very informative and helpful, money received when they said it would be.

I made a claim for a damaged iPhone and was told a courier would be sent to pick it up. A week later, no courier had arrived. I called Protect Your Bubble and was told that I should call the courier company myself, which I did. The …

Excellent service for me my phone was a rite off and they paid enough money in to my account for me to get a new one all done with in two weeks very good.

Had been using this service a while and then couldnt access my account. Sent numerous emails with no response, forgot password does not work and finding information on website is horrendous. Called only to speak to someone with limited english a bad connection only to be disconnected. All i want to do is cancel my membership!!!!!!

Absolutely love this insurance company, I have all my mobile phones with these, they are cheaper and the excess is a lot cheaper than the insurance you get from the mobile companies.

Such a con, make it really hard to leave subscription so can keep stealing money out your bank. Repair service is terrible, takes weeks and a fat exsess. Would definitely not recommend

Fantastic Service, it does what it says in the tin 👏 …

Phoned to change my policy, pressed the correct number on the options and the line went dead. I then phoned back and pressed a different option 1 to try and speak to someone, managed too speak to someone who took all my details said hold …

Destroyed my iPad without telling me as apparently a few scratches to the screen is “beyond repair” and didn’t inform me. I had to find out after weeks when I got through to an advisor. Offered a tiny cash settlement for a shoddy second hand device that I paid for and now its been weeks no cash settlement.