Eversure reviews

I spoke to Jack today. 03/04/2023 .and felt it important to comment on the excellent service he provided. He was so helpful.pleasant ,had the answers to all my questions.and on top of that I felt that I was a valued customer. plus I got a …

I’ve recently used Eversure for car hire excess insurance in Spain & unfortunately had a claim as the car got damaged. Eversure paid up in full for the lost deposit & admin fee and did so promptly as I had the right documents. Very relieved & happy to use them next time

Be very careful with this company before you take out any breakdown cover with them, yes they are cheap but you have to do all the phone calling around, for example, you need to find a suitable garage for eversure to take you car to if it …

Excellent handling of concerns before purchasing the policy. All very clearly and well explained, nothing pushy or demanding left me feeling extremely confident to deal with the company. Very competitive pricing including everything I require in the policy.

Beware, they autorenewed my cover without sending a reminder. I was also unaware I’d set up autorenew as I never take this option when setting up insurance. …

Eversure’s insurance adviser , Jack was extremely helpful. He was professional and knowledgeable. He got me the level of cover I needed at the price I wanted to pay. Well done.

Excellent service. Speedy response to my quote query. The agent was excellent in being clear, polite, helpful and efficient in dealing with my requirements. 5 stars fully deserved.

Broken down today at 11:55, roadside came promptly and couldn’t fix it, I need a tow from London to Kettering. It’s now 4pm and they still can’t find someone to take me. Ridiculous, should have gone with the AA, avoid this company as they are reliant on third party to do pick up and tow.

I pressed the button not to renew yet they still took my money
They have no customer services to ring. Absolutey useless

Having had to use the breakdown service twice once after a puncture when the wheel was stuck on the hub, then when after a 15 mile run the battery went dead and we were recovered to home I cannot fault this company for their quick response time and helpful service

Absolutely A1Service
Pleasure to deal with Jack this morning
Very fast and efficient service …

DO NOT RECOMMEND EUROPEAN BREAKDOWN POLICY. They left me a single woman stranded on a French motorway services with a flat tyre because I did not read their T’s and C’s on page 7. Any company that puts that on page 7 Does not want to pay for my claim of £119.79

Very polite and efficient Person I dealt with easy process to change my caravan insurance

Very good company to deal with, kayleigh was great at sorting my insurance and gave me a great quote

Sarah was quick and helpful when I’d made a mistake buying a policy, and got it all sorted

AVOID! Very aggressive auto renewal mechanism and very difficult to speak to actual customer representative. Contacting in the first instance is via their online form.

I got my car stuck on a raised curb (stupidly) but called Eversure as I had gold cover (£38 a year)… they got a huge great big truck out and pulled it off causing no damage to the undercarriage of my car. Then that was that, no hidden fees …

Great company, quick to responsed, easy to use website highly recommend

Worst insurance company I have ever known, and this is down to the appalling attitude of the staff. Don’t even deserve 1 star.
NEVER AGAIN .

Very competitive quote. Knowledgeable and helpful staff providing peace of mind that I opted for the correct cover.

Great service, easy find and clear description on policy

Be very wary of this company Clearly have no understanding of the Data protection Act and requirement to remove peoples data when requested to do so.
Refusing to remove my card and will continue to auto renew my daughters policy …

Great service for a claim on excess car insurance. good communication and friendly

ZERO STARS. They’re fabricating views just to wash out the fact that they are scam artists I urge everyone to avoid them as you are paying for NOTHING. Money out of your pocket for them to claim you actually have no breakdown. I assure you we will be taking action!

Wouldn’t come out for my son as his car was older than 16 yrs within the year of his breakdown policy. I feel this should have been flagged up more obviously than in the tiny T and Cs. Have his car reg so should have alerted me to the need to take out “older car” policy. Buyer beware.

Great service! Broke down at services of the M4 and within 90mins, we were being towed to our next tow point. They relayed us to a garage near my home. The initial customer service guy Sam was very good and helpful. The two tow companies …

Buyer beware! In their policy wording, it clearly states they cover the breakdown of vans but just to make sure I emailed them to make sure. Now things get a little confusing and they say no we do not cover vans and send some screens on a …

DO NOT BE SCAMMED BY THESE GUYS!

I bought drone insurance from here and when I crashed my drone and needed to …

Beware of automated renewal payments
Took out breakdown cover and following year when I realised they had taken payment again I contacted them within 4 wks explaining I only realised by seeing bank …

7 hours just wait for revovery plus my destination time 1:37 hour Just wait 3 hours in jungle no toilet no food shops for one recovery truck and then he drop me just 5 miles away services and then he said he can’t go my destination and then another truck coming after 4 hours they just make me wait 7 hours

Had a hire car extension policy to cover my numerous trips to USA, auto renewed unexpectedly and emailed the same day to cancel and request refund under cooling off period. Was told £5 cancellation fee.. really I call this a fee for abusing …

my husband broke down near Plymouth – they drove him ten miles to salts and left him there – said they can’t get another driver. the driver made him sit in the car which was bouncing all over the place whilst he had his kid in the front at …

Eversure Cycle Claim 6466359 submitted on 11th of January and still with no clear answer. This company pass the responsibility of your claim onto a different company and basically you have to handle yourself the claim, they are not …

Diabolical company. Continued to renew my policy even though I informed them not to and did not consent to policy renewal and then had the audacity to charge admin fees. Disgusting customer service involving numerous emails trying to sort …

Terrible service took out initial policy on touring caravan and discussed that the van storage location would be changed within a month which was agreed would not be an issue moved caravan and eversure refused to insure van at new location. Didn’t get full refund and never received original policy documents to start with.

Do not buy from this company, absolutely horrendous to deal with, there happy to take your money and not give it back even when you have valid reason to cancel just 13 working days after start of policy. Took all money and no gesture of pro rata refund…. will never use again, avoid like the plague!,

I had to make a Camera claim with Eversure and ever since have been faced with disappointment. Their choice of Claim Handlers is poor and choice of Technical Workshop even worse. Their claim handler tells you exactly what you want to hear …

Only getting one star because it won’t five me no stars ..
Car broke down in Walsall Birmingham 13th June. Was told at 5pm that car would be towed home to Manchester, however NO one will take the car home. My policy …

I have had the misfortune to use the call out service with this company twice now and both times I have had an absolutely appalling service from them. Both times the delays have been horrendous, both times they gave me an ETA of approx 60 …

First time I called them out for a burst tyre I sustained and the whole process was fantastically efficient! Gentleman on the phone was quick to take all my details, the roadside assistance came within 20 minutes and fitted my emergency …

Ofcourse Eversure is chaper than others becasue All your queries answer via email. I didn’t used their rescues service no comment but I cancelled my breckdown policy with in 2 days without used thier service. It took 3 days and didn’t get full refund. There is catch on their 14 days peaceful cancellation and refund policy.

I didn’t ask renew, they took my money from my account any way, When I found out, they took £10 for cancellation fee. Reply disgraceful.

Had an exceptional experience with Eversure claiming for a camera incident. They fwded my details to the claim handler called Karen who was not just a lovely lady but sotted my case out within a week. Went from a camera broken in half to a brand new camera from 1 friday to another. Really really pleased! Thanks guys

Have used their camera insurance for a couple of years now.
The cover meets my needs and the ease of adding specified items online is super easy and quick. …

I have used them for camera insurance for two years – I haven’t claimed so can’t say I’ve used the full service hence 4 out of 5 stars. The policy for overseas travel is a good one even allowing for hire of equipment, and you can specify …

Terrible experience with the company. Ended up having to get picked up and arranging the car to be picked up, after breaking down having called the company on 4 seperate occasions. …

Sorry Eversure, but you failed us yesterday. After an initial call to yourselves at 2.15pm you finally agreed that the car could be towed home. It arrived at our home address around 9pm. You at every turn tried to get out of recovering the …

I advise people to think twice before taking a policy out with this bad company ,and not just through my own experience,,
Read the reviews on various sites, …

I purchased Eversure insurance for my camera equipment whilst travelling to multiple countries (Cambodia, Thailand, Iceland, to name a few). I luckily haven’t had to claim anything, so I can’t attest to the process of claiming through them, …

Excellent communication, very good knowledge, polite and friendly

Terrible, had a phantom 4 professional drone which was insured with this company. It was lost over water due to a fault with the cable. The drone disconnected and forgot where the RTH location was. As the failsafe protocol is on these …

Great support and professionalism from Sarah King at Eversure.

super easy to navigate website and friendly phone manner. answered all my questions quickly

Bought a policy and when I tried to claim on it, was left high and dry despite meeting their terms and conditions. Had a punctured tyre, but apparently wasn’t covered as the hole was too big for the emergency aerosol spray to work. …

A little slow to get everything sorted, but otherwise they were clear in their comms, straightforward, open, honest and helpful. Would recommend. …

No forewarning about automatic renewal until after money debited from my account!
Absolutely disgraceful.

I am very happy with the service rang them up as breaks went on car soon as I put phone down couple of minutes later he turned up very happy and he was very chatty can’t fault anything thanks for everything

I did one breakdown cover for Europe last year and even if I already told
Them I don’t want my details stored and no renewal needed they keep me in their system and one year later charge me without my accept for a breakdown that I do not need ! What a dodgy company …

Awful! Don’t even bother calling their customer service, the staff are useless and have no customer service orientated service as such! Just spoke to a lady called Emma Ship – and it was like talking to a machine!

They slip an autorenewal into their T&Cs and make you pay a penalty for cancelling. Avoid at all costs.

Second year with Eversure. Haven’t had to claim but they are always very helpful and premium actually dropped second year running. So far very good.

Thankfully I’ve not had to make a claim,but,the peace of mind knowing my kit is covered is well worth having and at a very reasonable price.

polite non pressure service excellent

Starter motor failed this evening. Phoned Eversure & breakdown arrived within allotted time. Soon got me going. Well pleased with service.

Replaced my damaged lens bang on 10 working days. Highly recommended. Thank you.

What is this company? They just took £35 pounds from me and I have never used them!

1st year with Eversure so I can not say a lot, I have not had to make a claim or contact the company. Can only give it an average of 3 stars, time will tell.

Very good service, have been a customer for a few years, easy to make changes to policy, with good prices, except last years renewal suddenly increased, which being an established customer could have been better.

DO NOT USE!! Absolutely disgraceful organisation. Nothing short of scammers!

90 min eta to fix a puncture, turned into 100mins, delayed 30 mins delayed 20 mins ,delayed 20 mins delayed 30 mins…..stull not arrived completely useless use someone /anyone else

Very good and prompt service from both the staff on the phone and the person who came out to assist. Friendly and professional.

Fast and helpful service

No option for 0 stars.worst company to deal with.You have been warned.

Great customer service

Absolute scammers! Awful customer service. do not use!

Buying was easy, I hope that if I need to make a claim that is easy also.

Estimated time for a woman by herself in the cold FIVE HOURS AND TEN MINUTES.. If they will come I lost hope

With out any notice.. took money out of my account the following year …

Excellent value for money

3 years with them – hassle free !!