Queen Marys Hospital (Roehampton) reviews

So poorly run. Lack of management training results in poor service time and time again.
Arrived at hospital within an hour of the scheduled closing time for their phleb …

I used the walk in blood test service at Queen Mary’s and I have to say I was very impressed. The receptionists were very helpful and friendly and the place was very clean. Beth, which was the nurse that took my blood test was great ! I …

We visited the primary care unit on Friday night as my son had a suspected broken finger. We had an appointment time and were seen, had an x ray, follow up consultation and follow up clinic booked for 2 days later, all done in half an hour! The staff were excellent and the unit is really clean and well run.

I have to admit I had never heard of this place so was a little dubious but I couldn’t have been more impressed! The QMH surgical treatment centre was spotless and exceptionally well organised. All the staff were friendly and helpful,my …

Suite 2 ( bloods) reception is appalling ! How they got the job in the first place astounds me ! The black lady behind the desk today ( opening the boxes which was clearly more important than looking after her patients) was so rude and …

(Bloods)

In these past two years 2022 till 2023 …

I came to visit someone. The carpark was empty. The entrance was clear and clean. Sign posted everywhere for directions. Couldn’t see my friend as the was was locked down with COVID outbreak. Was allowed to drop items off and gave to the nurse who wasn’t wearing a mask. very helpful.

It’s now standard to wait 2 hours for a simple blood test. Why not just have 50% booked appointments and 50% drop in to stop alll this wasted time. People do have other things to do with their time!

The staff were so friendly and helpful. They did not loose their patience when people were nervous, and offered refreshments after a stressful procedure.

Attended an audiology appointment at Queen Mary’s today and service was top notch. Staff at reception was warm and friendly. At the ENT department, the appointment took place ahead of scheduled appointment time and the member of staff …

Finally a pleasant NHS experience!!!!

1) They have enough parking, which is very rare in any hospital …

Blood tests are disgusting here. The receptionists are rude and the phlebotomists dont care at all. They need to fix up this area of the hospital. Management really needs to get involved. Its poorly managed and down right dangerous

Have only given 1 star because I can’t give no stars both of my parents have had stays in thus hospital for physio to get them walking again and both parents have come out from stats there both unable to walk and double incontinent where …

Had an MRI scan on my knee. Painless, easy and hopefully will help find a practical, pain-free solution

Very polite staff from person whom I booked my appointment with on the phone to the medical staff on the day. I was in and out within 30 minutes. Very pleasant and efficient experience.

Thank you to the QMH surgical treatment centre team for being amazing yesterday! From the reception, surgeons, anaesthetist and the nurses – Gosia, Julia, Catherine and the others whose names I can’t remember. You are truly amazing!💙 …

Absolutely fantastic service and really friendly staff. Very accommodating, when I would ring to book an appointment I would speak regularly to Charlene the receptionist who was always super professional and efficient but also super helpful …

Phlebotomy is DISGUSTING!!! Queen mary’s fix up your reception staff and phelobotomists, RUDE, UNCARING, and out right disrespectful!

Switchboard are dire. Don’t listen keep putting through to wrong dept, they don’t even know who rehab and neuro debt is!

It very good because all of my family liked my sister called kitty

Colonoscopy procedure here was excellent. Wonderful care throughout. Had gas and and air and not a sedative and the explanation of the process and information about how to breathe and use the gas and air meant I was relaxed throughout. Wonderful staff all round and they made great tea afterwards too. Thank you Queen Mary’s.

My father had excellent care at this hospital outstanding physio service and occupation therapist Jill Dobson goes above and beyond for her patient’s a total professional thank you to all the staff

Remember this hospital from when I was a child it has been rebuilt to a modern hospital now

Fantastic supportive health professionals and staff. Easy access from Barnes railway station.

I was admitted to Queen Mary’s aged 15 in 1968 after an accident. After xray my dad was told that I had fractured my cervical spine in 2 places and would not walk again! I spent 6 weeks in traction and slowly but surely I regained the …

They don’t give you any support for any injury,I been there at emergency room,the lady at the reception told me to call a number,I called, they saw me and they said to come tomorrow morning to try. Unacceptable. I been then to Kingston hospital and I got all the help I needed.

Great service. Seen before appointment time and done within 30 minutes. Great to have an alternative to A&E for minor injuries. Kind and professional staff.

A good local hospital, community based for community needs. Mainly dealing with referral appointments, but there is also a minor injuries unit. Fantastic asset to the local area.

I arrive and the reception they send me to blood test when they didn’t even know why I was there but i followed the instructions thinking maybe someone can help me on my way.when finally arrive the receptionist Jacqueline Davis just ask me …

Terrible service, as usual, from Queen Mary’s Hospital. Like other patients at the moment, due to Covid, my partner has been waiting MONTHS to be contacted in regards to his Urological condition. He recieved a voicemail from Nurse Jo …

The staff at gastroscopy – day case unit … on 24th June 2021… I have no words how nice, comforting and polite they have been. I have not yet encountered more comforting, supportive and polite stuff in any other hospital in London ( I have …

Went to get my vaccine here. The process was quite straightforward. Didn’t take too long to enter – I went in the morning (around 11am). There were hardly any queues at the time. Got my vaccine within 10 mins of reaching the hospital, and …

What an amazing bunch of staff.. They really care and make sure they do everything to make you feel comfortable!

I visit here regularly as an amputee. The prosthtic department originally name d after Douglas Bader, as always been ftreat and poride a difficlut NHS service with calm efficiancy. …

The receptionist is very rude and unhelpful, she didn’t even bother to listen to what i had to say and just hung up the phone on me twice now. She needs to get fired, you can’t be working in a hospital with attitude issues. I feel sorry for all the patients calling up and being dealt with by her.

The day staff in the Lavender ward and Jupiter Ward are caring, kind and full of love for their patients. There are always exceptions and many will need to find a more suitable career or be influenced by the outstanding men and women that …

Amazing. Arrived way too early for my appt. but they saw me straight away. Very nice, helpful people here. Was very nervous but made to feel at ease

Lovely nurse, receptionist and staff. They were kind and quick.

The walk-in minor injuries doesn’t exist any more – you need an appointment now and they seem to be quite hard to get. Staff are turning people away and sending them to A&E

Just unbelievable caring and consideration. I had my foot operation 3 weeks ago. The lead up and preparation, to the actual operation day, could not be faulted. All the way from the reception, to the nurses, to the surgeon, to the x- ray – …

There is NO WAIK-IN need help with fall no-one would see my had to make an appointment

The A&E is currently closed and for appointment only, nobody was at the front desk and it appeared to be closed.

First time here as it’s not local at all. Gabriel and Angela were really lovely and made me feel very comfortable. They took great care of me and made the experience a lot better for me. If I went back I would want those two to look after …

A god awful place! Please if any of your loved ones are being admitted into the mental health wards please think again. I was admitted into a ward after a suicide attempt, this being the lowest point in my life in my 45 years after …

Two recent visits, one of which was a small operation, very impressed, seems as nice a hospital as one can get, would recommend

I had a recent visit to the Minor injuries unit at the Queen Mary’s Hospital in Wandsworth and the overall experience was excellent. The waiting time was very small and the staff starting from the Receptionist to the lady Doctor who saw me …

Stuff is super friendly and professional – great experience. You need to call and make an appointment, since its an appointment-based clinic

The walk in covid vaccination center is closed for walk in today (appointments only) – although it says online that it’s open. Staff say they won’t update the website even if they close the walk in the future either, so just be prepared you might be turned away upon arrival. Very frustrating and staff did not seem to realise this.

Said online on the NHS websy that walk in services was available but turned up and that’s not the case

Staff and treatment unbeatable. But why do the hospital, despite many complaints, insist on flying the Union Jack upside down at the hospital entrance? It signifies a sign of distress and is also considered an insult to the Crown. Get it sorted.

I have beeen a patient in many departments and have always been treated with the utmost care and attention. It is a NHS hospital and clinics can run over through no fault of the staff and for the service provided it is a little enough price …

Went for a CT scan in the Radiology Department, I didn’t have to wait at all. I was delighted to be in and out in no time.
My only two issues were that I found the signage a little confusing and there was no sanitiser.

I had been twice in this hospital.I have no words to explain how wonderfull all the staff members beginning from the receptionist on phone ,the receptionist on the desk,the doctors and the x ray technicians are.professionals,polite,friendly ,helpful …..and much more.Many thanks!!

As a visitor and carer to my adult son on Mental Health wards, most recently Laurel Ward. Polite & helpful staff. Condiderate of carers & visitors. My son has been treated with sensitivity and thoughtfulness. Good procedures for dsaling …

13.20 26 April 2022 spoke to a rather curt receptionist Veronica
at the surgical treatment centre I asked to speak to a member of staff she didn’t understand what I was saying and rather acknowledge this kept repeating You …

Mr Ben Ayers and nursing staff at the Day case unit at Queen Mary’s are wonderful. I was treated with kindness and consideration and put at ease by all members of staff. I commend this great hospital. …

Queen Mary Hospital A&E is for Minor injuries treatments, a day treatment centre for diagnostic such as: Blood Test, MRI, CT scans, X-rays, physiotherapy and Rehab for amputees. Good coffee shop, with weekly traders for jewelries, ladies …

OK since someone posted something from 1968, i would like to post my thanks from the 1980s!!!..i had a rare arthritic attack as a child and between 1986-1991 this Hospital was out of this world..Massive thanks to Brian Andrews, Clare …

I attended urology department and found everyone very helpful particularly transport lady on reception very kind and helpful and my driver
Theo was so kind helped me to my front door made sure I was safe

Shocking treatment. Cannabis and cocaine on the Laurel ward. I was assulted 5 times and the staff did nothing. Dr Firdosi knows about the illicit drugs and doesn’t do anything. It’s outrageous. It’s no place for anyone with mental health …

Excellent service and hospital was kept clean!

It seems like all staff have been trained very well. Receptions, nurse (blood test) and doctor – they did their job well.

Horrible experience in Dermatology, which is indicative of the NHS’s poor standards. The dermatologist seemed lazy, under-informed, unconcerned and ineffective. He seemed ready to let me go without any treatment for a severe chronic skin …

This review is for Queen Mary’s Outpatient Physiotherapy Department.

My auntie had been attending this dept on and off for many years and although is …

Do not be allowed to be referred here if you need or are expecting to need a blood test. Ticket and wait nearly 3 hour wait.

Nice clean community hospital. It’s a shame the old historical general hospital has gone, but if you have an OP appointment to come too, the staff are pleasant and the facilities are good.

One of the receptionist Cherish on the main hospital line was rude, wasn’t helpful and very argumentative. Definitely needs more training or change of job. I have a …

What a joke. Waited 2 hrs to be seen only to be told they don’t have the equipment to help and I should go to A&E. Why couldn’t the receptionist be informed about this so when you explain your issue they direct you to appropriate place!!!

Kind and efficient members of staff. I had a bad fall on my wrist. I sent photos to my GP to ask for advice on what to do, and they told me to go to A&E or QMMIU for an Xray. I called QMMIU and got an appointment 1hr and 45mins later. …

I’m biased, they helped me be able to walk again. The prosthetic care is second to none and sioned is an absolute superstar of a prosthetist

I have just spoken to one of the staff members in the Rose Ward. This lady was very rude, didn’t know anything about the visiting hours and ended up saying to me that she has to get off the phone to go for a cigarette. Outrageous behavior, …

no compassion whatsoever , very agressive, disgusting manners and no clue how to help the mentally ill. people who work in this field need to care and every member of staff in this establishments skill set would merit A job at the local …

breast cancer or not. No parking due to vaccine centre and not only don’t jbowif I’m sick, I also have added stress and half a day less sick leave for If I do get sick. Thanks

I was treated with great kindness and courtesy by reception staff and GP. I didn’t need to wait long until I was examined. I was treated and told what to do if I got worse and what those symptoms would likely to be. I was very pleased with the service.

I can’t rate this hospital highly enough.I have had numerous scans there and was treated with such respect/dignity.Today i used the “Minor injuries unit” rather than go to my local A&E.It was brilliant-from the receptionist,x-ray department and caring,efficient nursing staff.Thank you so much

Spoke to someone on the phone regarding a double appointment mistake. She was utterly rude and unprofessional. And didn’t advise me on what to do as it was the hospitals fault! Awful manners, how do people like this get the jobs there in? I’m astonished

In London for a weekend visit and unfortunately had a problem meaning I had to come here on a Saturday morning. What a great facility. Clean and quiet, with lovely staff. I didn’t have to wait very long either. The nurse Sarah Jane was brilliant – friendly and thorough. Thankyou very much.

Have visited queen marys minor injuries last week, was seen within one hour and given great care, even had xray . Doctor and nurses were very professional, am on the road to recovery thanks to the care they have given me

Very interesting nice big picture on the wall. And a museum about learning about Amputated on Leg and arm, how showing on film and sound. About how put new Leg on the body as walking distance.

Brilliant hospital superb care today from start to finish. CAT scan radiologist was so caring. and highly experienced. couldn’t have asked for more.

My wife attended here today for walking orthotics.
The staff were kind and pleasant.
No problem with going back.
Thank You.