ReAssure reviews

As others have already suggested in these reviews, the customer service is pretty appalling.
Long wait times, the usual telling you to look online, then when you finally get …

This company’s customer service is an absolute disgrace. My pension scheme was transferred to ReAssure from Legal & General in August 2020 and ever since then my experience with them has been appalling. Contact by telephone is arduous in …

Whomever designed the customer experience for ReAssure is stuck in the dark ages. Absolutely everything has to be done via post (including password reset) which makes even simple tasks like sorting out login issues take days instead of …

This is the worst company you could ever wish to deal with. I should have received my first pension payment in June this year [2021], and I’m still waiting. Have been told twice, that it will be processed within 15-20 working days. Pure …

Totally lacking infrastructure to provide a basic service – let alone a quality one. Contacting by phone takes hours waiting, never use their call back service as no-one does call back. E-mails ignored, info that they promise to send …

Had a pension with HSBC which was transferred into ReAssure. I needed to switch a fund, tried their online switch service, which did not work. Tried using secure message function, this also did not work. Requested by post and by phone, …

Worse company I ever worked for! I had to get help with my mental health due to this situation. …

Have moved over from L&G and decided to take my 25% tax free sum from my pension, that was back in October, just made another of may calls to reassure to chase to be told that they are still processing and can not give me a date when I will receive my lump sum. Really frustrated now!!!!!!!

I have regretted the provision of information to this company, as it sparked a onslaught, of calls even after I expressly told them that I would contact them after considering their quotes. They should not have you told more than once! They are certainly not reassuring to me

Absolute dire company to deal with. Been trying to obtain information for 4 months, still waiting even though asked a dozen times. On hold 20mins as we speak.

Complete useless trying to communicate with them !

Dreadful, slow, uncommunicative and a muddle. Just trying to get my pension. Last time I left a review I was told customer services would call me….I’m still waiting.

Worst company I’ve ever had the misfortune of dealing with, promised return calls at least 5 times and nobody ever called me, a process that should have taken 5 to 10 days (that’s their criteria not mine) took nearly 2 months, sent out …

First time at Restaurant, Food was excellent, the Staff were excellent, the Service was excellent.

Awful awful company on all levels, unable to complete the menial of tasks!!!

They are of no help at all SCAMMERS don’t give details to this company !!

Orford are excellent. No information required

Great place to work

Brilliant service. Luke was very attentive and demonstrated a high level of care and compassion. This employee deserves recognition, and I hope that all customer service staff treat clients the way Luke did today. Thanks again!

John Cox amazing pleasant man firm but pleasant, patient with great sense of humour. Ability to.make me feel at ease, with so many scams going on. JOHN was very re assuring made me feel at ease. Well done John Cox keep up the good work.

Absolute brilliant service. i spoke to a lovely man called John, what a nice, polite, goes the extra mile , man. He has sorted mine & my husbands policy out, hassle free, would strongly recommend him.
Thanks again John

I had the pleasure of having an advisor called Jacob Roberts. I was awaiting test results back and the advisor was so patience and reassuring. He wasn’t at all pushy through any of the interactions and was really easy going and a pleasure to speak to. I would highly reccomend!

Quick to contact me. The advisor Jake was very pleasant and made me feel comfortable. He was able to find me the right product and the best way to deal with distributing the funds should anything happen before my child is of age. Great service. Happy to recommend

Billie Fenton answered all my questions professionally and without hurrying. She had a lovely manner that made my experience personal. At know time did I feel rushed or that I was being persuaded into sonething that wasn’t right for me. …

My experience was positive. I found Joseph’s information informative, unbiased and useful in helping make the right choice of cover.

Top class customer service from Joseph and his colleague during our very lengthy telephone call today. He was very patient and answered all of my questions. He was extremely helpful and polite at all times. Thank you

Great Service to get covered for life insurance. Entered my details on the website and I received a call. My advisor went through everything on the phone with me which saved me time and effort doing it myself online (busy life!). My advisor …

Billie has given amazing service! Very prompt and helpful. Made choosing a policy very simple and easy. Would recommend!

Wasn’t expecting a call straight away but so glad they did call .
Sam Brison was pleasant to talk to and went through everything if I was unsure he went back over the questions I know it’s something they do every day but I …

Spoke to a lovely lady called Paige who talked me through everything. She was very informative & very well spoken. Fantastic customer service & really friendly. Will be recommending this service & this particular lady to any family & …

My agent Lewis Jones was very helpful, working with me to find a policy that met with my requirements. Really positive as we reviewed options and never pushy, which was a breath of fresh air. Never used Reassured before but I will in future.

I highly recommend Reassured Company and to Sonny Collins for helping me on how to understand the insurance protection that suits my needs. Thank you so much REASSURED. Indeed Sonny Collins really navigated me so that I can understand what …

Reassured were persistent in trying to contact me but glad Angelo was able to make contact with me today and went through all the options for me, he explained everything thoroughly and together we settled on an insurance policy that I could afford and I feel better for having a policy that will pay out in 20years
Thankyou Angelo 👍 …

Spoke to Billy regarding a life insurance policy he was friendly, helpful and patient and really talked me through the process of finding a policy to suit my medical condition was easy from start to finish sorting my cover would definitely recommend

Fantastic so professional the advisor John led us through the questions got us the best deal a credit to reassured highly recommend

Amazing! So helpful, really cheery and honest about why things changed in price or needed to be amended. Helped with our life and critical illness insurance and would recommend them to anyone!

Billie was very helpful no pressure to buy and cheerful which makes all the difference, thanks Billie.

Spoke to advisor Daniel Lo. Couldn’t ask for better service.
Polite courteous helpful and informative.
Would recommend to all.

Very pleased with the service provided and the clarity and professionalism of your member of staff, Nick, whose patience and friendly manner left me feeling at ease and well informed.

Really quick an easy to apply and get a satisfactory response. My contact Rhys guided me through the process and it was all done and dusted in 30 mins..

John Paul WILKINS was so kind to call me at the agreed time, he was friendly and patient to explained all options available thoroughly. He’s lovely and exciting to communicate with and I was most impressed that he managed to find me the best life insurance deal

Sales rep who I spoke to on the phone was fantastic! knowledgeable and her customer service was even better. Give this girl a promotion!!

Absolutely excellent service and lovely gentleman I spoke with Henry at Reassured Ltd gave such good advice, he was very thorough and nothing was left out, explained it all in basic terms so it was easy to understand. Please promote Henry …

Jacob the advisor was friendly and very helpful. He gave me options and helped me chose the policy that best suited me

Great customer service, I felt Billy listened to my questions and was able to help me above and beyond my expectation.

Great service by Ricky helped me out big time, found out my old life insurance was cancelled 2010 and I was not aware off it , Ricky was fantastic and the whole experience was quick and easy I now have life insurance cover again thank you

Daniel from Reassured-Portsmouth found the best deal for me meeting my criteria. Daniel was informative, articulate, friendly and patient. Really happy with the service provided.

Thank you Luke for reassuring me you explained everything making me feel I have made the right decision

The advisor we spoke to as regards to our queries couldn’t have been any happier to assist us, very knowledgeable and friendly. Excellent service Would definitely recommend

Saxon was a great help and gave me all the information I needed

Really quick and easy to get a quote, telephone agent Lewis was helpful and friendly.

I was very impressed with the way my application was handled by Paige, my Reassured agent – and pleasantly surprised. All my concerns were covered and my questions answered so well that I was left in no doubt that I had made a good decision in approaching this company for my insurance needs.

Thomas was quick and efficient. A pleasure to talk too!! Highly recommend!!

Callum dealt with my security concerns very effectively and took me through the process as painlessly as possible getting the job done quickly when I would have struggled to deal with it myself. Thankyou.

Paige was helpful and explained everything clearly before taking out the policy.

Looking for a competitive quote on Life Insurance and Daniel Lo went above and beyond to find me the right deal and was very professional, friendly and helpful.

Dan was simply amazing. Due to health issues I had struggled to get Insurnace before. But he spent the time to help me understand what I needed and how best I could get it. He walked me through every step of the process and helped with any …

John Cox was fantastic. Explained everything in detailed, provided me with the information I needed and followed up via phone and email. I was very impressed. He is a huge asset to the company.

Reassured – rest assured!!
What a great service A*****. Fast, efficient and friendly. Stephen was very knowledgeable and got me the best deal possible. Thank you!

I got Paige on the phone and explained what I was looking for and she was able to help me immediately. Asked a lot of questions and she came up with the cover I was needing.

I spoke and dealt with John Cox excellent and efficient service very happy with my insurance quote.

Paige was really lovely and covered all bases and got me a good co er and very happy with the whole experience

To Tommi voutilainen of Reassured who helped me to understand and pick the best possible insurance for myself, he was patient and made it fast and easy process

Reece was really helpful, gave me good information so I could make the right choices for me

I had very good customer service very helpful spoke to a very nice person Jazmine who sorted me out

Excellent service. Was called immediately by the representative Connor, after having filled out details online. He took me through all options, explaining everything in great detail and answered all my questions. Was insured within ten minutes.

Amazing customer service
Helped me get the best cover and understand a bit more about it
highly recommend

Great service, very friendly and explained all well and, understood. Thank you.

Wow fantastic service from JP at reassured. I’m now paying a third of my previous premiums and that’s with better cover all round. JP made the experience very comprehensive and convivial too. I’m very grateful for all his knowledge and time.

Professional Customer service , I feel like i am talking with very close friend. Everything went smoothly well,
Thank you

Another great experience with reassured.
My 2nd policy through them.
JP Wilkins took the time to discuss my options and how best to fit within our …

Great company and a pleasure to do business with, the agent I spoke with Ricky Sakaria was friendly, knowledgeable and helpful thank you

Looking for quotes on life insurance, John Paul talked me through the process making it easy to understand

Brendan at Reassured is been fantastic. He provided me all the relevant information I need before finalising the Life cover. I would definitely recommend Reassured.

Jazmine was really helpful, informative and explained all the key details in simple yet efficient terms.

Callum was excellent and took time to answer all my questions. Excellent with his communication and explained everything clearly so I could understand the reason. He was not pushy at all and would be happy to deal with him again should I …

Terrible experience. I have a medical condition and my chioches are limited, but reassured found a policy for me. I asked to delay the start until I move house but this was not possible and they only offered me one month delay. Once the …

Great experience from the very start. Very detailed and professional. Discussed all options and cover options. …

Paige who dealt with my enquiry was excellent from start to finish, i have my vehicle insurance through Aviva and their price for my additional Over 50s plan was more than competitive through Paige and her assistance.

Great friendly service and easy to understand as all information needed was given in a few minutes.

The smoothest experience ever, would definitely recommend! Joe made everything about taking life insurance out so simple and stress free for us first time buyers!

It was a pleasant experience taking with Jack, who fully explained our options for insurance cover for my wife & I.
We would thoroughly recommend Reassured.

Keenan was clear, informative, helpful, friendly when helping me to find the right life insurance.

I spoke with Paige very helpful happy and understanding. Gave me peace of mind and options to consider without any pressure. I will definitely recommend to others if they ask thank you for saving me some money in a very difficult financial world at present .

Very happy with the service.

Brandon South presented the terms and conditions accurately and clearly. …

I spoke with Tom today about what I wanted in a life insurance even though my circumstances wasn’t the best.He was very polite, helpful and well mannered.
Hopefully one way or another he can help me with my situation and help me go …

I will be honest I did a search for life insurance and I thought I had clicked on compare the market then realised I had not. Thomas called me soon after and made the whole experience super quick and really nice. He explained everything in …

Sonny is perfectly splendid! im bad at short talks but hes been upbeat and lively throughout the call never made me feel awkward at all. Happy that he called today and set my policy right away.

Just took out a policy with AIG through Reassured. The interview was fair and thorough. Customer Service was very helpful and the assistance appreciated. I now have the cover I need to protect my family and mortgage. Thanks Dan and the team

I spoke with a Lewis Fisher today, what a lovely, friendly and helpful young man, he’s a credit to the company! Fantastic service! My children are now protected and secure which gives me the satisfaction of knowing they’re protected for life!
Thank you!

Great customer service from Lloyd. Very knowledgeable and extremely helpful, with a sense of humour. Explained everything thoroughly, and nothing was too much trouble. Can’t be improved. 10 out of 10👍 …

I dealt with Libby Hankin. She was an absolute delight to deal with. Enthusiastic, engaging and made the whole process so easy. Finance Advice and Life Assurance are not the most exciting of products so being able to deal with someone with …

Ricky was polite clear and concise when setting up my Life Insurance. Thank you

John Paul Wilkins was a pleasant chap. He made it relatively easy to compare and assign you on to a life insurance company, that’s suitable for you. Just the questions about medical health was abit long winded, part from that it was simple !

I logged an enquiry regarding life insurance on line and had a call within minutes from Mo who was extremely helpful in explaining the different types of cover and I had a number of quote to choose from within minutes, once picked my …

The agent Jake was very helpful and friendly . I was most impressed with the prompt response to my initial enquiry. I was left feeling very reassured and confident that I have made the right choice arranging my life insurance through Reassured.

John-Paul Wilking dealt with my enquiry regarding life insurance. He was a pleasure to deal with. Knowledgeable professional and a bit of banter each way secured me a good deal. Thoroughly recommend giving John a call. …

Simon was very thorough and very helpful. I wasn’t pushed into buying a policy that I didn’t need. Got exactly what I wanted. Very courteous and professional service. Would definitely recommend Reassured. Thanks for all your help Simon.