Royal Berkshire Hospital reviews

Had Appointment at the R.b.h at the eye 👁 block, i was treated very well.
Staff were very friendly and helpful and easy to talk to. Even though i was expected to have a cataract surgery done that didn’t happen, they put me at ease. Thank you all. …

Fantastic a and e service last night. Yes it was busy and yes we had to wait. They saw my dad really quick did a load of tests and treated him. He was able to come home that night. Fantastic follow up and Referrals made. Great staff all amazing. We are so lucky to have such awesome nhs.

I don’t have words to say how grateful I am, to all of the members I meet in Reading Hospital. From the 999, to Ambulance Crew Members, to the A&E doctors and Nurses ,and not last to the acute medial unite. Every person I meet in here was …

I was admitted to the Stroke ward and I would like to thank everyone for the personal attentive professional service given by all the staff from the consultants to the neurologist to the physio and everyone I have omitted to mention. The …

I am writing to express my deep disappointment with the quality of care and service at the Royal Berkshire Hospital in Reading. My recent visit to the hospital was nothing short of a nightmare, and I feel compelled to share my experience …

It is six months since I was discharged Royal Berkshire Hospital, in particular, Loddon Ward, (including ICU). Let not the time lapse distract from the sincerity of my heartfelt, deepest gratitude to you. …

FAO C.Bower (Matron ED) : Nurse A.Cox (Zone F) was absolutely phenomenal when my partner and I had to go to A&E at Royal Berkshire Hospital on Monday (29.05.23) just gone. Not just with us, but managing the entire zone. Her management …

When the fantastic paramedics bought my mum here following suspected heart attack. The a&e and then ward staff were brilliant. Really looked after her. Mortimer ward staff were simply great. My mum has been discharged and is recovering at home. The 5 days she stayed at RBH she was really taken care of. Thank you so much.

I attended Minor Injuries yesterday with a suspected broken wrist. I was treated swiftly, competently and very kindly. I was home, in a plaster and sling in well under 2 hours. God bless our amazing NHS.

I do like the old part royal Berkshire hospital because I like the old side I’m not keen on the modern bit.

The care I received at the minor injuries dept was brilliant. I was assessed quickly and received treatment promptly in difficult circumstances (there was a power cut). The staff were amazing. Thank you so much for the care I received.

Appalling service, provided to my wife who was taken into A&E after being detected as suffering from high levels of infection by the paramedics who arrived after we called 999. After being made to wait for more than 5 hours, she was asked …

during my prolonged stay at the hospital I have encountered many of the staff members, many of which were working 12 hour shifts which must take a lot out on a person. While getting treated I found that there was a few nurses and doctors …

The postpartum care is shocking. I’ve never felt so unhappy and disappointment in the care I received after birth. The midwives in the unit were terribly slow to respond to my calls, some were very unhelpful and the staff always avoided eye …

Spent most of last night with my daughter in Resus and later bin Majors. Latest of many visits and definitely the best. Treatment excellent. Staff friendly and incredibly efficient. Immaculately clean and a brilliant team. Best experience yet. Thank you.

Went into the minor injuries for a ear problem on a Friday afternoon and my turn came up very quick and I was done in no time. Lovely staff. The receptionist Paul is so kind and funny. All in all great service.

In the new ct scan suite today, waited for hours, staff did not explain about delays and two (one Caucasian with light brown blonde hair long in scrubs blue and one Thai/oriental reception staff) staff were rude behaving like me asking …

I understand staff are stretched and underpaid. But I feel they are on a majority quite rude. However there are the odd staff members who generally care and treat you like a person.

I was blessed with not having to use a hospital services , my wife too.
When we had to get help however me and my wife got very very well impressed and this is the least I can say Our boy Mike would add that he never felt so safe, …

3 weeks ago I gave birth to a child in this hospital by caesarean section 3 weeks before the due date, I was very stressed and even panicked, unnecessarily, I have never met such kind and nice people, the hospital staff is at the highest …

A&E
A disgrace! This place should be closed! Has absolutely nothing to do with an emergency department! …

My sister saira admitted in the hospital . Each Staff ,doctors and all the team very caring and kind and the explained me so very well all the situation of my sister. I am very satisfied with the care and treatment which my sister is
receiving . Onces again thanks

I was visiting Reading overnight and had chest pains. Thankfully it was not my heart. I was so well cared for, the staff were lovely, and I got the medication and advice I needed. Very thankful to everyone .

I needed operation because my needs and needed urgent but didn’t get one urgent had to wait 2 weeks maybe bit over had it finally! Felt a bit too much pushed to do physio after had it done the op and I was in a lot of pain!?

It can be a long walk from the entrance to your clinic, the front desk offers transport to those with walking difficulties. Just stop by and ask for transport they’re very happy to help.

Had to use Eye Casualty 4/4/2023 and got amazing treatment, triage within 20 mins, next test in 10mins, consultant straight after, completed and taxi home within 90 minutes. …

I brought my 75 year old partner in for breast cancer surgery at 0715 this morning ,it’s now 1415 and we’re still sat here in a freezing cold ward waiting to hear when she’s going to have her operation, she’s had nothing to eat since 8:30 pm yesterday and only a small glass of water at 09:30 today !!!

London on land donated by Henry Addington, 1st Viscount Sidmouth, a local resident and former Prime Minister. The hospital was built by local architect and builder Henry Bryant, who won a design competition. King William IV took great …

Incredibly pleased with my treatment. I attended minor injuries and was quickly triaged to be diagnosed with a broken ankle. It took a little time, but they got me into an overnight bed and managed to get me scheduled for a surgical repair …

6 yr old daughter has an infection in her ankle. Arrived at A&E at 6pm, she wasn’t admitted until 10.5 hours later. 10.5 hours sitting in waiting room !! Completing tests one after the other rather than in tandem to save time. No sense of …

I had my baby last year at RBH and the staff made the experience wonderful. Don’t get me wrong, giving birth is painful and scary! But the midwifes and everyone there is sooooo nice and patient, I felt so well supported. ANd there will …

From first responders,paramedics and staff in a and e had excellent experience .they couldn’t have been more caring even under the pressure their under .thank you

Our GP referred my Mum to the RBH A&E department at 1530 yesterday for an urgent assessment – we left at 0230. The experience was absolutely appalling not to mention concerning. My Mum suffers with heart failure and other life changing …

Thank you Minor injury department, seen within 30 minutes. Staff fantastic so kind and helpful

Well the NHS is always stretched but they find a way to cope. Big waiting area, quick assessment. Took about 5.5 hours to have xray, blood test, examination, gave medication and what after care to take. There was also four patients with …

Doctors and surgeons are excellent. Admin staff very helpful. The only let down is some nurses seem to think they know it all and give you bad advice or unprofessional opinions. One nurse also didn’t listen properly, as I had repeat almost everything I said three or four times.

Referred to the Breast clinic by my Dr and given an appt with two weeks. Arrived at the Breast clinic and seen within minutes of arriving by the loveliest nurses who really put me at ease. I was then sent for a mammogram and again was …

We had the opportunity to compare my wife antenatal appointments and care at West Middlesex Hospital for 1st part of pregnancy and then Royal Berkshire for the later half. And we can say for sure that West Middlesex is by far the more …

WITHOUT YOU GOD

Without you, Lord, I would be the wanderer of no one with pointless steps, …

Had a really positive experience at the Minor Injury Clinic. My wife fell and had clearly hurt her elbow. A&E was very full but she was immediately sent to the Minor Injury Clinic which was much less busy. She was seen by a triage nurse …

I am going to review about the recent INTERVIEW experience that I had. I am an International qualified nurse. I did have an online interview with them. It went well and I enjoyed talking to them. I had 8 questions, 4 of which was about …

Took our year old granddaughter to A and E today with a serious forehead wound after a fall. Saw two excellent experienced wound/ nurse practitioners ( Sarah and Gen) who dealt with baby Ada kindly and professionally. Excellent service and …

Exceptional staff from buggy drivers ,blue badge parking man on desk, receptionist & all clinical staff at the eye clinic

Visit to minor injuries of one of the busiest A&E days (must of been the full moon) due to a dislocated shoulder. 2 x-rays, popped back in by the fantastic nurses. Friendly and professional. Amazing follow up and clinic appointments as advised with the orthopaedic team. Thank you all for looking after us.

Where to start. I want to thank the amazing Paramedics who arrived within 8 minutes and took such good care of me. Also want to thank the staff at the Royal Berkshire Hospital Ecute Stroke ward. Without my prompt,caring treatment received, …

Had an appointment in X-Ray a year ago, doctor that did my scan was rude and basically told me off for being there, even though I have been experiencing pain for months now and I was referred by another doctor to the Hospital. …

My daughter had a routine eye test, the optician found an abnormality that they were very concerned with and told us to go to A&E immediately. Reception staff were frosty to say the least, asking why we were there and reacting in a …

Very poor at A.&E. Shortage of chairs and beds. Our son had to spend 20 hours sitting on a chair, when it became available. Long time for triage. Poor facilities. Needs money to be spent on staff and equipment. RIP NHS!

Had to wait a while after appointment time but staff were friendly and helpful

Terrible A&E service. Pre the covid restrictions being dropped they failed to follow their own notice on the reception door of asking patients for covid test results. No covid and non covid separated areas for waiting. Clinically vulnerable …

I have been in and out for my husband last two years and used renal and eye clinic frequently. It was shocking to me to see such caring staff and always being kind to my husband as well as to me. In the past NHS experience has always been …

Dreaded colonoscopy last week !!! Can’t speak highly enough of ABSOLUTELY EVERYONE in the Endosocopy Unit. Every nurse was a delight and my Surgeon, Mr. Mahmoud, was amazing. A HUGE thank you to all of you.

Have tried to book a physio appointment with RBH , who I am under for the last , three, days Fri, Mon, Tuesday.
If you ring It direct, there is no ring tone, and no one answers. If you go …

My daughter who is 17 with health conditions was tested positive for covid. She started having a seizure, side of her body was going limp and your headache was really bad that she throw up!! Concerned for my child after reading horror …

In regards to the A&E department here, it’s a hit and miss. Sometimes you can get a very nice doctor but they’re not always the most competent. Overall most of the staff are very nice, yesterday one of the receptionist had an attitude, …

Stayed in Dorrell ward prior to and after surgery for gallbladder removal. Every single member of staff I encountered knew what they were doing, were friendly and couldn’t do enough to make comfortable, day and night. The surgery team …

The NHS as a whole will always be struggling for political reasons but a recent experience , seeing Elizabeth, a radiologist Consultant in the Breast Clinic gave reason to give 5 stars for Her and the team. …

I was in Victoria ward for an overnight stay, I have to say I have been so impressed since my GP referral until now the care I have received has been amazing. The doctors and nurses here are fantastic. Very friendly, approachable and have a …

Always long waiting times even for parking. Most of the staff in the eye block are unwelcoming and seem stressed although it isn’t that busy by the number of patients waiting? More training should be given.

Absolutely great,appointments are usually on time everyone who works there are kind and very caring. No complaints from me.They all work very hard with a smile.

My 85 year old gran was admitted to this hospital when she had a fall a week ago and hit her head. My mum has been trying to contact the hospital to ask how she is her call is either not been answered or when it is the nurses have not got …

Took mum for her follow up appoitment with the Fracture Clinic at RBH. Dr Earnest Chew was wonderful as he was very attentive and thorough. Mum felt she had received the best advice for managing her recovery. Also happy with all other staff we spoke with on the day. Happy patient 🙂

Taken in by ambulance with severe dehydration and low BP due to continuing vomiting and diarrhoea.
Absolutely dreadful care.

A sceptic, but was blown away by the treatment I received end to end with this Trust. In my humble opinion I would say that this Hospital is how one should be run. I cannot think of one area that they can improve (apart from discharge …

I am going to say this Hospital deserve a 5 star as they save my life so from Emergency service plus Dorrell ward and staff in there as been amazing and look after me and treat me well from clean fresh towels etc everyday they listen to you …

Lovely staff, took into account past surgeries and gave me an anaesthetic they knew would help me. I got my surgery done 8 hours ago and I don’t look like I have at all and I feel extremely awake and completely fine! So happy with my surgery today!

Thank you so much to Dr Sarah Lancashire and her team who operated on me and Tom the anesthesiologist for looking after me while I was having my wrist operated on , date 22.o7.22 and to everyone in adult day surgery ward as well on the …

My son born in this hospital and they Didn’t look after him well and now we have problem about it which effect him on the rest of his life!
Also even if I prayed for them to change my sheet ,they just left me there …

Absolutely horrible conditions and extremely understaffed. Waiting times for acute treatment are horrendous and there is a lack of specialists of any kind. NHS is a disgrace and pretty much everywhere in Europe the healthcare is on a completely different level.

I was super impressed with the volunteer lady who helped me twice today.
I also got turned around trying to find my destination (x-ray) and a lovely staff member walked me back in the right direction, I couldn’t thank him …

My mum 97 had a bad fall, is almost deaf, practically blind 2 cracked ribs broken femur/knee and within days her purse has been stolen, how cruel can people be. I don’t consider this hospital to be a decent place, staff are not for the …

I attended accident and emergency yesterday – 28th December – I could not possibly thank the staff enough
for the care and attention I received. Everything was very efficiently dealt with and flowed very smoothly. Again many thanks to all involved.

Every time I have had an appointment, be it on site or telephone, the hospital has been bang on time and the medical teams have been brilliant. I can’t thank you guys enough for the way I have been treated. Keep up the good work in these trying times.

I had a motorbike crash 4 weeks ago 19-8-18 apart from having to wait 40 mins for an ambulance (nothing to do with the hospital) from the second I was taken in at a&e I was given high quality care and was taken to the trauma ward ready for …

Amazing – so grateful for the kindness and care shown by all the staff here, even when rushed off their feet. I’ve been on Dorrell Ward for 2 nights now and they really have been fantastic. They have done everything necessary to get to the …

My husband suddenly partially tore a ligament in his knee at gym. We went straight to the Accident & Emergency department at the hospital. The reception staff were friendly and very helpful. My husband was assessed by both a nurse and …

I have finally had my operation after 2 and a half years waiting since Covid Pandemic,it went much better than I could of hoped especially waiting so long.All the care of the nurses had a great experience but aftercare needs improvement!

From the paramedics to the hospital staff, the care my husband received was wonderful. We were at the A&E Department and I could see how busy everyone were. Despite the pressure and the stress the nurses,doctors and the receptionists were kind and attentive. We are lucky to have the NHS to look after us.

The main argument with this Hospital is the parking, it’s really ridiculous I have missed two appointments because of no parking in the main car park nor up the road, all full. The only way you will get a space is if you arrive at the …

I went with my daughter to get out 7 baby teeth. An exceptional staff, they took care of my little girl all the time, they paid attention to her throughout the operation. Congratulations, very professional and very kind! Thanks for everything!