Royal Bournemouth Hospital reviews

Each time I have needed to visit Royal Bournemouth Hospital, I have been treated so well by all staff members. They go out of their way to make me feel at ease. They are kind & compassionate & respectful. I cavy sing their praises enough. …

Very impressed with the hip replacement surgery and after care I received in the Derwent Centre. The staff are attentive,friendly and very good humoured with patients and each other. Getting my other hip replacement soon…no fear this time as I have every confidence.

Dealt with professionally and respectfully. 10/10. If you’re have some sort of ailment – try and ensure you have it near here. They’ll heal ya good.

This review is solely for the Bournemouth Hospital Outpatients Appointment Line Staff Only. If It was for the hospital in General, It would probably be 3 Stars. A&E would get ZERO stars …

I have to give them 5 stars as I used to work in As a Staff nurse in A&E!! I have not got one bad thing to say about this hospital. They treat you like their own family And whatever people may say they always put you 1st

Awful experience. The only nice staff was the receptionist. Everyone else didn’t have a clue what they was doing. I was offered pain killers by two different nurses, they both forgot to give it to me within seconds of offering. I let that …

This would work well as a restaurant. Lots of nurses chatting and offering drinks.
Absolutely dreadful as a medical facility. …

I visited the pre admission department (urology) on the 17th April I am a very (medically) nervous person, with a severe needle phobia. Once the two nurses, I won’t identify them by their nationalities, realised how nervous I was they did …

There’s always so much traffic to get round the hospital because the layout is so complex. However, the emergency department was very good the last time I went there. The receptionist is always smiling and the nurses were very helpful.

Parking worse than ever due to new building work. Hospital staff very nice and always efficient. No masks needed now.

Today. As Requested, by my Local GP.
I took my Self. Too the X. Ray Dept!. At Royal Bournmouth Hospital.
In and out, in 5. Minutes. A great Service!!. Thank You, very Much. …

Can’t explain how DISAPPOINTED i am!
First my wife had a consultation with a midwife that gave her an appointment for 12 week scan and second appointment for 16 week with midwife. She told her on …

I was in hospital 3days in September for an aortic aneurysm repair. The staff were all very friendly and the surgeon and anaesthetist took time to explain the procedure to me. However I did get the feeling that the anaesthetist was …

Visited the eye department with my other half. We didnt have to wait long and had a very pleasent meeting with SONIA who did a sterling job

Called 111 who called back within 30 minutes & directed us to urgent use of hospital with an appointment time within 30 minutes of call, got to this place 11 hours waiting in A&E only to be told nothing can be done at this place & an appointment was made at another hospital, this is the worst of the worst of the NHS

The Derwent Centre was an absolutely dreadful experience. I thought that the NHS was a disgrace before but after spending 10 hours in a room at the Derwent centre it was much worse than I could possibly have imagined. Windows don’t work not …

The “treatment” my 2 year old son with a major head injury has recieved here is just awful. We was told by 111 to come down here for an Emergency Appointment at 5.15pm. He has a bruised lump the size of a golf ball on his head and we have …

Had an appointment at Bournemouth outpatients.

The reception area is well planned and as with all the waiting areas very clean. …

Staff working at RBCH are one of the best in the world. They are so professional and understanding. I am a patient with long-term condition, had two examinations done this year and every single time I had very warming welcome by very …

PARKING INFO: The hospital operates a pay on foot service, where you obtain a tick at barrier and pay on exit. Pay points situated all across hospital and payments can be made by card (American Express not accepted). Lovely hospital with a lake in the middle, great for walks around.

Doctor Butter A&E department at royal Bournemouth hospital is a disgrace. Daughter attended due to not being able to weight bare on foot, no offer of an X-ray and told she should not have wasted his time. He embarrassed her and reduced her …

Lovely staff, I have fun every time I have to come in for procedures

Do not use this hospital absolutely disgusting service left for hours to sit spitting blood everywhere while my mouth is spewing blood, I had to ask 4 different nurses just to get me a gauss to try stop the bleeding myself after 6 and a …

I went in the morning after I badly sprained my ankle and it didn’t take long at all for me to be seen. I had gotten assessed and had two X-rays within 3.5 hours, which is terribly fast in comparison to other hospitals I’ve visited. Great …

Crossing your arms, rolling your eyes and smirking as someone is struggling to bend to take off their socks as if you’re accusing them of faking it. You disgust me.

Excellent treatment excellent caring staff
problem is car parking priority for patients with appointments may solve this

They gave me a treatment ( antibiotics ) that didn’t even work for my infection and. I was Not even handed a record of what medication. I got . I had to go back to a different hospital in London, ( St Thomas hospital ) best hospital , and …

Having spent a long period of time in ESCU ward I want to personally thank the nurses, care staff and doctors who literally saved my life after an emergency operation. Thanks especially to Michelle, Pablo, Charlie, Ellie, Carrol who made me feel safe in their hands. The staff work so very hard.

Yes we had to wait over 5 hours on Sunday night for my broken hip to be seen by a doctor but once they swung into action the teamwork was great from the nurses, doctors, radiologists and ambulance drivers to the receptionists and support …

Amazing service , was seen within 1 hour from referral in Accident and Emergency to see a Dr. in Urgent Treatment Dept.. Certainly a person-centred service.

A big thank you to the Xray & Ultrasound Dept all of whom showed such care and kindness with my Frozen Shoulder . We are so privileged to have our hospital with such excellent staff and facilities, I was amazed at how quickly all my tests where arranged and carried out, thank you once again.

Had to spend many hours in A&E, SDEC and a few other departments for scans, but every single person who treated me was really really nice and helpful and it made the whole experience a lot better. Many thanks to all those at the hospital!

Member of family got a referral direct to surgical ward from another hospital. Made to sit in A & E for reassessment. 8 hrs later still sat in a plastic chair, with acute pain, no pain relief no blood results, no care. The place was dirty, …

2nd time I’ve been unfortunate to be told I had to come to the A&E here and it’s the 2nd time I’ve had to wait over 6 hours overnight, had ECG and told would need another in 15 mins, 3 hours later still waiting for 2nd ECG. …

My son is autistic and can go into spectacular meltdowns when upset so when I had to take him to hospital for an xray on his ankle I was scared. We were treated brilliantly with a quiet room to wait in away from other people and staff …

A hospital, no matter how good you want it to be, I think you will never be able to see it perfectly. It’s clean, with relatively good staff who sometimes show that they are bored to work, their whole system is incredibly slow. They have …

Twisted my ankle 3days ago and feel not so well also worry about bone issue, went to A&E today and finally ask me went to Minor Injuries Units, that not so far and just 50m and did the register and waiting. TV showed out MIU 2h30m and …

Just had Colo-rectal surgery for cancer and a patient on ESCU ward. Surgery, job done and surgeon’s instructions to staff followed. Very good pain relief. Ward staff lovely, all cheerful, friendly and kind. …

Had to take Mum for an Outpatient appointment today. Everyone that we came in contact with was so helpful and efficient. The waiting room / reception area was well marked as to where you could sit and we were given clear instructions what …

Went there with a knee injury, dragging my leg all across the hospital and in severe pain… was pretty much told, we will not XRay you sir and we feel ibuprofen and paracetamol wll help. …

I was fascinated to meet exceptionally trained healthcare professionals and support staff. I felt valued, respected, professionally taken care off. Very knowledgeable, mannerly, with caring and person centred care approach. …

Now.
Uncle 88 fell split his nose banged his head. Been 4.5 hrs waiting for an ambulance. …

Awful care here. Staff lie to their seniors about what happened to me. I had a canula fitted I said I don’t like needles and I faint most of the time. With that said they carried on I said twice I’m going to faint im going to faint…. …

Brilliant staff, took Dad there yesterday for an emergency check up, booked an appointment through 111 at 18:00 for 19:45.
We were seen at 20:05, fast-tracked Physician and all checks completed within 45 …

All the staff have been professional kind and caring from receptionists, porters, nurses, to consultants. I have had excellent cancer treatment and associated procedures. Living in the area for over 35 years we are very lucky to have such an excellent hospital. Thank you for taking care of me.

I was sent to Bournemouth a&e recommended by NHS 111, only to arrive there and be treated like I am a second class citizen and a inmate. I tested positive for Covid on 12th Dec. I totally understand the fact it is a HIGHLY infectious, but …

Brilliant, got a bit of saw dust in my eye and thought it would shift…. It didn’t. Quick call to the Bournemouth Eye hospital and they said come straight down. I was seen within 10 minutes and the nurse was very professional and plucked …

I had to go to A&E this week after cutting myself badly. The staff were all – without exception – absolutely lovely and couldn’t have been more helpful. I was told it would be a wait of 4-6 hours as the Majors in A&E was very busy, but they …

My Mum was rushed into the hospital last night with a suspected stroke. She is very frightened and alone and, not for the first time, an extremely rude ‘health care’ worker has refused to let me know what is going on!!! The NHS is fast …

Can’t get through on the phone to check on relatives. Held with ringtone for 20 – 30 mins then get cut off.

I’ve not received treatment here, but have visited when dropping client’s of too there appointment. The staff are very eager to help and extraordinary friendly. …

Very unprofessional Doctor and less than 5min appointment for a 3 hour return journey. And no follow up appointment despite being reffered for surgery by local specialist. Waiting to speak to GP and local consultant before contacting CQC. …

I had a biopsy at RBGH yesterday, and the staff were amazing, particularly the recovery team, particularly Delicious (hope I spelt her name correctly), she was brilliant, it was nice chatting to her after coming round from the anaesthetic

The staff… this place is rammed packed with the finest people on earth. Do they get it right all of the time, no. They’re human after all said and done.
I don’t know of any other employer, who’s staff work so hard and are so …

I first called 111 at 4am about a possible ankle fracture and they told me it needed to be treated within the hour and that they would get someone to call me back and book me into the urgent treatment centre. …

Has my second stay on The Derwent Suite last week and my second total knee replacement surgery opposite leg of course I was looked after my Dr Pavlou team and all the nurses and doctors there I have to say my stay was extremely easy and I …

My elderly mother was admitted to A&E with serious life threatening symptoms on Sunday 10 January.
At all stages during the day she received first class medical reaction and we …

I had to go to A&E today. Urology Admission adviced me to go.
I am waiting for a procedure but have been in trouble lately and quite poorly.
I am susceptible to sepsis having had it before. I was given IV antibiotics and …

My husband Richard found himself unable to speak, so fearful of him having a stroke so I call 999. The medic came and took him to A&E Royal Bournemouth Hospital as they have facility for stroke. Due to Covid I was not allowed to go with …

I first called 111 at 4am about a possible ankle fracture and they told me it needed to be treated within the hour and that they would get someone to call me back and book me into the urgent treatment centre. …

As they are currently doing a lot of building work, parking is available but at the back, you cant currently drop at main reception, park, walk then meet relative/friend to ease their mobility issues, if you or relative have difficulty with …

I had bad experiences with this hospital.
Poor service, rude and sarcastic receptionists.
They refused to see my 9 months old baby with a very rare skin condition a month …

I have no words to thank the affection and care I had with the staff of ward 18 and 17, all very affectionate, the food always on time and very good, hot drinks. Some managers of cares homes should spend a few days here, perhaps learn to be more polite and understanding. Thank you all, good luck to everyone, I take everyone in my heart

Hospital is empty but saying they are over run, 5 hour wait for a blood test 😕 only have one ecg machine. Might as well be in Uganda …

so I am a person who use cash and like to have some change with me and sometimes I can forget my card and not be aware that public places operate now “cashless” hm public places should inform by letter everyone in town that if person would …

Lovely staff. Please send grateful thanks to Sam in A&E. He (and all the other Staff) treated me with care, dignity and respect. We are so lucky to have our NHS!

Had to resort to coming to A & E due to no available GP appointments for 2 days and I needed antibiotics ASAP. A&E staff were friendly and I was seen quickly, then referred to the urgent care ward to see a helpful doctor. …

The true professionalism that the Drs and nurses showed was unbelievably amazing, working well past over 12 hours a day while maintaining a smile on their face which you could see even with face masks on. 5 out 5.

The doctor was UNABLE TO UNDERSTAND that I can’t listen or talk to him because I am in agonising PAIN . I had to strongly insist in asking for a painkiller, it was hardly given to me. When I asked about its strengh (dosage) I was …

One star for the lady in Acute Medical Unit who answered the phone rather abrubtly and continued to show me how incredibly rude she was combined with an enormous lack of manners and respect when trying to speak with my mum who had been …

My 86 year old mother was admitted over the weekend, and diagnosed with a chest infection. She was there for 5 days. Her treatment by all the staff was exceptional. They really cared for her. She liked it there so much that she didn’t want to come home!!!

I had a blood transfusion on the 8th of March, 2019 on Ward 8. Got there at the lovely time of 8am, was made to feel extremely welcome, with offers of a hot drink not even five minutes of the scheduled appointment starting. …

The reception staff and cleanliness of the hospital are exceptional.
I sadly managed to get the one member of staff who was the exception to the rule, having watched him come on shift pinching his flapping face mask (I say …

I’ve had to come in a few times over the past week and I cannot express how amazing all the staff were. From the reception staff to all the doctors and nurses that I saw. Everyone was professional and extremely friendly. We are so lucky to have such an amazing team looking after us here in Bournemouth.

Love this hospital some used departments ill/well I cant speak highly for the friendly lovely great sense of humour.from staff. Nothing to much trouble sevice and support met with excellence. Please Boris large hr pay rise lessen the clapping leave it to patients to applaud. 👏😇😊 …

The staff at reception were so kind. But the Doctor that diagnosed my case was so bad. I was diagnosed with pus build-up at my tailbone. She refused to give me painkillers although i had told her more than once that over-the-counter …

I came in for surgery on 27th October also my birthday. The staff were brilliant,nothing was to much for them they were friendly,professional and just generally fantastic.No 1 likes being in hospital,but given the choice I would choose Royal bournemouth hospital anytime. I was on ward 7R by the way.

Had a short stay in the Derwent block recently and cant say enough good about it.
I had an absolutely fantastic orthopaedic surgeon JEAN PAUL and a very lovely …

Had to take my partner to A&E, was seen within 15 mins for triage and in a bed in less than 30 mins. All the staff were very helpful and professional. Ward staff all very friendly and the nurses did an amazing job of taking care of her. Thank you!

3 hours of trying to get through to ward 26 .
Omg I’m going to burn in hell just spent an hour on the ward visiting . The staff are amazing , I have not seen any one work so hard non stop !!!!
Angel’s all of you .