Sears average reviews all over the web

3.2
Total Reviews 80

Average reviews from all platforms

Average Rating 3.2

Average reviews from all platforms

  • 5.0
    29
  • 4.0
    10
  • 3.0
    8
  • 2.0
    11
  • 1.0
    22
Sears reviews breakdown:
Google
3.2
80

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80 Sears reviews on Google

PC
Programme Controller 7 months ago on Google
( 5 out of 5 )

It’s a decent and well kept M&S. Over two floors, you have a food hall, clothing for men, women, kids, babies, home decoration and even a little bank where you can buy and sell foreign currencies. …

AM
Aqeel Marawat 7 months ago on Google
( 5 out of 5 )

Love this place, regular visits here. All produce of the highest quality. Love the Barista Oat milk, have tried dozens, and this is by far the best! Other favorites are the onion rings! The Kenyan tea bags are the best too, have not used any other for years.

N
n 7 months ago on Google
( 5 out of 5 )

Me, my wife and kids go to the cafe every Sunday and this Sunday wasn’t like usual. Our food was very late and I wasnt really impressed. I then called the manager, Fiona from the cafe over and complained. She was extremely helpful and sorry …

BS
Bev Spain 7 months ago on Google
( 2 out of 5 )

Sears retail park Solihull 2 hours ago where the queues were ridiculous! Only one person on the bank of 6 tills and trolley shoppers ( including myself) in a queue almost the length of the store and nobody to help. The guy on the till kept …

IG
Ian Gillett 7 months ago on Google
( 5 out of 5 )

Took my children here to choose some new clothes. Lovely range and they had fun coordinating outfits. The 3 for 2 range was also great.

CO
Colleen O’Kane 7 months ago on Google
( 5 out of 5 )

I visited M&S Sears retail Park Friday 28th April 2023 at 17.40 hours. The cardigan I wanted didn’t have the size on rail and I asked at pay counter if there was any in stock. The sales assistant checked on computer and there was 3 in stock …

NA
Naughty Auntie 7 months ago on Google
( 1 out of 5 )

Total utter sham.
Waiting excessively long for your order to come to the table, when it does drinks are like warm, and as for the food, l requested total refund. …

SL
sookie lee 7 months ago on Google
( 2 out of 5 )

Really disappointed on this visit to the m and s cafe today. I took my 3 year old for lunch. Ordered pancakes and juice for him with eggs on toast and coffee for me. The lady advised knives and forks are now served with the meal when I …

PC
Pat Collier 7 months ago on Google
( 2 out of 5 )

Will not be able to shop at my local store again as parking has been reduced to 2 hours so little time to try stuff on and meet for a coffee or lunch. It was bad before when parking was 3 hours but impossible now. There are so many shops at …

ME
Martin Emm 7 months ago on Google
( 3 out of 5 )

Excellent Store BUT electronically controlled cafe leaves a lot to be desired. A 30 minute wait for 2 coffees and a scone was not acceptable, particularly when others who arrived after got served well before our table. So much for electronics.

LM
Liz M 7 months ago on Google
( 5 out of 5 )

Super sized store newly built in a large two-part retail park a couple of miles away from solihull Town Bentley within easy reach of the M42. This store has a large food hall and 3 floors of fashion and homeware. Modern, bright, and …

SR
Sophie Redfern-Hubbold 7 months ago on Google
( 1 out of 5 )

After waiting for 50 minutes, we were finally given our drinks. Our food was still 30 mins away so we left hungry! Can’t believe we weren’t warned at the start and that orders were still being taken. The queue for refunds was as long as for those ordering. Second time that this has happened to us here…we will not be returning!

AL
amy litherland 7 months ago on Google
( 2 out of 5 )

The first time we came here the food was lovely. Amazing food, crispy melty cheesy toasties, lovely chips. We stayed for ages. We have only ever come on weekends, so understandably the place is busy. The second two times we have come …

KN
Karen Naylor 7 months ago on Google
( 2 out of 5 )

This lovely new store is let down by the service in the café. On two separate occasions in the last two weeks I have had to wait 20 minutes just for a cup of tea, the restaurant wasn’t that busy at the time. Staff are pleasant but their service is very slow, needs review. Not sure the self service buzzer system is very efficient.

ST
Steve Tillman 7 months ago on Google
( 5 out of 5 )

Went in this morning (Christmas Eve) to pick up a pre-ordered turkey. Much credit from me to M&S for the excellent organisation and speed of pick-up and payment and also the very friendly and professional staff. Thanks M&S

LS
lydia shepherd 7 months ago on Google
( 5 out of 5 )

My fiance and I were struggling to find christmas items so asked a worker named Chris and he told us they wouldn’t be in till the 18th. The following week he remembered our faces and even what we were looking for! Chris took us straight to the items and we both thought what amazing customer service from m and s sears.

RH
Robert Hammerton 7 months ago on Google
( 1 out of 5 )

Visited Tuesday 2nd Dec as we sat down after ordering our meals, other visitors said they had eaten but still waiting for their tea’s.
We had our food & after 45 mins managed to speak to manager & asked why everyone’s waiting for teas.

AH
annette hinton 7 months ago on Google
( 1 out of 5 )

Disgusted with the cafe. Visited today 24 October to find the only way to order and pay is to use a machine and pay by card. At 73 I am quite savvy enough to do this but the machine was not equipped to allow me to use my Budget card which …

Z
Zed 7 months ago on Google
( 5 out of 5 )

Really enjoyed my breakfast in the cafe upstairs. The ordering system using the screens is efficient and the service was quick. Love the modern industrial style decor.

PR
Philip Richards 7 months ago on Google
( 5 out of 5 )

Clean, bright, spacious and a great range of clothing for everyone. The cafe served up some very tasty cake and coffee. The food court is also vast with a huge range of food at great prices. Very friendly staff also.

MJ
Michelle J 7 months ago on Google
( 1 out of 5 )

Giving this rating as you have introduced sales people to effectively follow customers round harrowing them to take out a credit card, watched the Asian man literally preying on so many elderly people who clearly didn’t want to talk to him …

AN
A Nabeel 7 months ago on Google
( 5 out of 5 )

Good customer service, due to delay in delivering our order, offered free coffee to us to make up for their mistake, appreciate their lovely gesture!

PS
Paul Suggitt – Filmmaker 7 months ago on Google
( 4 out of 5 )

Called into Solihull to charge the EV so I took advantage of using the fast charger at Marks and Spencer. …

PG
Peter Gregory 7 months ago on Google
( 5 out of 5 )

I thoroughly recommend the cafe. The staff are extremely helpful and friendly. Always a smiling face and quickly help anyone who has difficulty in using the order screens. Great atmosphere and good food.

ET
Esther Tshibola 7 months ago on Google
( 4 out of 5 )

A lovely place to shop…I wish they more clothes on the children section. I was unable to find exactly what i aws looking for my 5 years old. The cafe was stunning with friendly staffs who made us very special. My girls were treated …

BM
Bhavisha Mistry 7 months ago on Google
( 5 out of 5 )

Sarah the Manager and the lovely team at Shirley M&S were great yesterday when i came in about a lost item. They were so helpful and spent time looking into my query which i am grateful for. Excellent customer service and thank you again, you made a 3 year old very happy!

ED
Elaine De-Christie 7 months ago on Google
( 2 out of 5 )

The Food store is superb The staff are friendly and professional
Clothing department is average Could have better variety. A little boring with average choices M& S buyers needs to be on the ball more with market …

FB
Fiona Bruce 7 months ago on Google
( 4 out of 5 )

My friend and I recently had lunch at the Cafe. Although our experience was not altogether good, with cold coffee and no sign of our food. However a wonderful member of staff, Carmel, sorted everything out for us. Not only did she go above and beyond, she was so pleasant and lovely while going about her work. A credit to the Cafe.

RJ
Roy Jarratt 7 months ago on Google
( 5 out of 5 )

Having ordered 2 meals on a machine and not being given a receipt. The meal did not arrive. We spoke to one of the staff, Carmel, who sorted our problem. She made us feel comfortable and was very professional.

JT
Joseph Tribe 7 months ago on Google
( 5 out of 5 )

Big shop 🏬 good 👍 food 🍱 hall, cafe 🍽️ and toilets 🚻 lift 🛗 available …

YH
Yasmine H 7 months ago on Google
( 5 out of 5 )

Great selection and the store was well organized. Staff were also very helpful.

KB
Kevin Birtles 7 months ago on Google
( 5 out of 5 )

I love this Marks and Spencer, certainly better than the one in Birmingham. Went to the cafe and I loved it, quite large but would imagine its gets busy at peak periods. People complain about using the screen to order or your phone but I …

MS
Mary Shaw 7 months ago on Google
( 4 out of 5 )

Large super store incl food as well as usual multi generation clothing and household goods. Help staff. Usual drop into their cafe but this one is so complicated to order unless you are tec savvy. A lovely assistant came to our rescue but the experience spoilt the shopping trip. Easy parking. Road signage, not M&S FAULT, was not good.

AL
Amanda Langford 7 months ago on Google
( 5 out of 5 )

Great Marks and Spencers, food Hall is superb. Great choice of clothing and homeward. Cafe is great, lovely food and easy to order. Staff in cafe are very helpful. Parking is fine, it’s a busy shopping area so you need to park and walk a little if you can’t find a space outside the shop you want.

GH
Gill Hawkins 7 months ago on Google
( 2 out of 5 )

What a disappointing experience!

Parking is limited due to competition from the surrounding popular stores. It is …

CS
Charles Snape 7 months ago on Google
( 5 out of 5 )

Superb experience. Nice to see customer service is still important to some retailers. Debbie in menswear spent time assisting us going above and beyond and Becky and Vicki in the cafe made our lunch very enjoyable especially for our 3 …

CB
Catriona Bowie 7 months ago on Google
( 1 out of 5 )

Went to the cafe at Sears retail park and ordered 2 coffee’s and 2 bacon buns. First of all most of the tables were dirty and hadn’t been cleared when I arrived and it was the same when I left. It took 10 minutes to receive the coffees, …

C
CrewbieStore 7 months ago on Google
( 1 out of 5 )

I really liked M&S. I have been shopping in M&S for a long long time and I was excited when the new M&S opened at Sears retail Park in Solihull. …

BM
Bo Micu 7 months ago on Google
( 5 out of 5 )

Always a pleasure to shop here. They have a big variety of quality products, it is very well stocked and organised. The staff are certainty doing a fab job!

JC
Josh C 7 months ago on Google
( 5 out of 5 )

Debbie was very helpful and gave excellent customer service on my visit 11th Feb 23.

TA
Terri Allen (Angels Of Light) 7 months ago on Google
( 3 out of 5 )

It’s nice but confusing to shop, more like a big supermarket. Kids on check out , no hi how are you, the mature ladies used to be friendly. Seems less selection on food for the vast size. Should of kept the small one too in Solihull, …

RM
Rachel Morgan 7 months ago on Google
( 5 out of 5 )

I was very flustered with limited time, a gift return, gifts to buy and toddler who was determined to run around or make lots of noise if restrained.
The man that served me upstairs was amazing, really calm and understanding. 10/10 *****

BC
b comer 7 months ago on Google
( 3 out of 5 )

Very disappointed in the whole store doesn’t seem to be enough merchandise to choose from the cafeteria useless for older people have to choose from a board… Solihull store was far superior… spent a fortune in there… at least I’m saving money now I can never find what I want in. Sears

MM
Michael Mchugh 7 months ago on Google
( 4 out of 5 )

At 83 yrs of age I was always told to be polite.One of the reason we shop at M&S is the helpfulness shown by your staff (along with the quality of your goods).But the courtesy showed and help given by Vicky at your cafe at Shirley Solihull …

LH
Lisa Hill 7 months ago on Google
( 1 out of 5 )

Had a coffee on the cafe today – horrendous service! Crowded, with tables and chairs very close together. Dirty tables. All orders to be done by yourself via touchscreen when then you have to wait for a server to serve your food/drink – …

PS
paul sambrooks 7 months ago on Google
( 1 out of 5 )

Have just stood in a queue a ladies tills for 10mins to return items at 7pm in the evening. There were two assistant on and neither had any urgency about them or an apology for the wait. When it eventually came to my turn in the queue one …

G
Graham 7 months ago on Google
( 1 out of 5 )

Absolutely awful!!
I returned to the area on a visit having moved house.
I used the Solihull centre store for years. …

MM
Margaret Mann 7 months ago on Google
( 5 out of 5 )

Leaving a review here for the cafe. I was served this morning by Victoria, with a lovely smile and welcoming disposition. Whilst I think it was a bit confusing at first with the self ordering system, staff were always on hand to help, and as it’s settled down its now a lovely environment to be in. 5 stars!

MC
Mary Cassidy 7 months ago on Google
( 2 out of 5 )

Most of these positive reviews are for the Mill lane Store. Visit was disappointing, parking a nightmare. Though the store looked lovely, the clothes were limited and the size of the homeware area very small. Click and collect was fine …

SW
S.R.K WATTS 7 months ago on Google
( 1 out of 5 )

I had shopped here today , before I had popped in Lidl so I had my shopping from there . About pay £27 plus on my D/D card by countless the women had turned of my transaction and said something it’s a security check !! No it’s not this …

EB
E B 7 months ago on Google
( 5 out of 5 )

I just wanted to say a big thank you to Tracy, Unair and the security team and whoever handed my purse into security at Marks and Spencer’s Shirley. After a sleepless night trying retrace my steps, I knocked on the doors at 6.30am, Tracy …

LB
Lynne Baker 7 months ago on Google
( 1 out of 5 )

Popped in for a coffee, ordered 2 coffees and 2 toasted tea cakes, waited 15 minutes for coffees then another 20 minutes for tea cakes, obviously we had already drank coffee by then. …

JT
Jane Tall 7 months ago on Google
( 4 out of 5 )

I would like to commend Marks and Spencers for excellent customer service on Menswear particularly a retail consultant Mohammed .He measured and fitted my son for two suits and a shirt .He was very respectful ,diligent ,had obvious …

NN
Nikki Nagra 7 months ago on Google
( 1 out of 5 )

The Food is amazing quality however, the staff are rude and the times I have been only one or two staff have been friendly. Experiences like this put you off visiting.. I went today and it was too much for a member of staff to show me …

JJ
Joanne J 7 months ago on Google
( 2 out of 5 )

Cafe is appalling. 20mins wait for a cold coffee. Food all comes at different times. First coffee and scone given to another table who tried to say it wasnt theirs. Go elsewhere not worth the stress!

RC
Roz Cable 7 months ago on Google
( 3 out of 5 )

Disappointed with the store, lovely looking, modern, parking availability shocking, when finally got parked, the store is light but M&S have missed an opportunity with homeware, too small hardly any product selection apart from …

PY
Pat Yarnell Newey 7 months ago on Google
( 5 out of 5 )

I was served today by a lovely lady called Pat B. Pat was so pleasant, asking me if I had found what I was looking for today. It really does make a difference when you are served by someone who is so helpful and friendly.

JG
Julie G 7 months ago on Google
( 1 out of 5 )

Terrible experience!
I had some items to return and when I found the Solihull M&S store closed, I decided to take my first trip to this new store. The car park was very full and …

MM
Martin McHale 7 months ago on Google
( 1 out of 5 )

Not very reliable. The food hall was fine but There was not much in the way of clothing. Also The escalator to the First floor was out of action. A number of People were queuing outside the lift at the back of the store. Only one person at …

GS
Grace S 7 months ago on Google
( 1 out of 5 )

I wanted shoes. Barely any shoes. Full of boots.

We ordered coffee and scones in the cafe. M&S, you can’t serve coffee cold, and scones cold and without knife. You left our order on the counter for too long.

RS
Rod Stockwell 7 months ago on Google
( 5 out of 5 )

Amazing!??
After giving a different M&S cafe in the South the thumbs down, this one near Solihull is the tops for service! Toni and Kimberley were fab and as ever the hot fruit scones unbeatable!

MB
Mary Biswas 7 months ago on Google
( 4 out of 5 )

Variety of food and the coffee shop was pleasant enough if they bothered to clear and wipe the tables more quickly. Sadly this is the same as the Solihull store. Sometimes they are more speedy in doing this! Staff pleasant enough and …

CF
Cackles Files 7 months ago on Google
( 3 out of 5 )

This is now a fairly large store, and always seems to be very busy. I couldn’t find what I wanted as there was way too many people in the food hall. Maybe I will try another day but most likely I would go to longbridge. Also since its opened the car park is always rammed.

JC
jude cooper 7 months ago on Google
( 1 out of 5 )

Went today to look for a purse well after walking around and around finally the 3three they had, then went in search of leggings with stirrups well I gave up after a while. Their quality of clothes has gone down it’s cheap fabrics and …

NB
Naveed B 7 months ago on Google
( 3 out of 5 )

A nice branch with a café for those who want to stop for a tea/coffee. Helpful staff in the store and quite a variety on offer. Plenty of parking outside, not a great atmosphere in sears itself but you’re only there to shop and out. These …

RH
Regina Hyde 7 months ago on Google
( 3 out of 5 )

Lovely new store, thought that Homeware would be larger though. I really think M&S are really overlooking that side of their business! One major issue…till system!! It’s a farce when you’re returning goods. Loads of self serve but 1 desk …

R
Ruth 7 months ago on Google
( 5 out of 5 )

Staff were really helpful and patient today, during a really busy period. Everyone was trying to buy the Valentine’s Day meal offer. Staff patiently answered the same questions, over and over again, making sure that we could all find …

VM
Valerie Morris 7 months ago on Google
( 1 out of 5 )

Visited on 24th December at 8am and lots of items had use by date of 24th December. Lots of shelves were empty and I was unable to get the vegetables I wanted. Staff were just starting to stock the shelves even though the store had been open since 6am. Very disappointed.

IS
Ian Scoble 7 months ago on Google
( 3 out of 5 )

(Original, prior to May 2021.) Special / food (and flowers) only. Small cafe area. Pretty good range, but perhaps not as good as Mell Square (full M&S dept store) but convenient for flying visits. Edit (30/7/21) now fully opened and …

R
rosie 7 months ago on Google
( 1 out of 5 )

Shame that in your new cafe you are excluding all your potential customers that don’t own a smartphone or wish to pay by cash (which in case you have forgotten, is still legal tender!) …

ST
Shez Taggart 7 months ago on Google
( 2 out of 5 )

I visited here on Saturday 10th July. I bought two items but decided to return one. Whilst it is indeed a lovely store whilst returning my item you have tills that people can pay at whilst getting refunds. There were 3 members of staff …

SF
S Fullerton 7 months ago on Google
( 5 out of 5 )

Went in for bread and milk, ended up buying two beautiful orchids, that I had been searching everywhere for. Then walking around saw lots of reduced items so very pleased with everything I bought. Lovely store, friendly and helpful check outs.

BW
Brian Watterson 7 months ago on Google
( 4 out of 5 )

Went to m s today and saw some ladies having a beef about the parking on the shop door step the spaces was painted what looked like an old man with a walking stick but these women was arguing with a man saying its parent and child parking …

PH
Peter Harding 7 months ago on Google
( 1 out of 5 )

Dreadful visit. In menswear, there were minimal stock levels, the drabbest of colours imaginable, no shoes bigger than 10½, one style only of sleazy suits, no staff around, self serve tills … All depressing beyond belief.
Come on M&S. You need some self-respect!

AM
andy mackay 7 months ago on Google
( 1 out of 5 )

Yet again no forks for boxed lunch food. This happens repeatedly here. If they cant get a steady supply of forks they should stop selling lunch food that requires a fork. Every other supermarket manages it fine, except here, I can only …

CK
Chris Konopka 7 months ago on Google
( 4 out of 5 )

A good M&S Store with a good selection of food and what looks like most of the M&S Range. The coffee shop is nice, but a little small and cold but it is in a building full of fridges an the service is a bit slow. But still a good place to visit. Love the food hall.

EP
ev pm 7 months ago on Google
( 1 out of 5 )

Shame on you for allowing NEXUS to extort money from your shoppers at Sears Retail Park

VR
Valerie Ralph 7 months ago on Google
( 2 out of 5 )

I visited the Sears park store today 9/8/21. I needed to return something. The queue was quite long and slow moving. The assistant said there isnt a queue upstairs so suggested me going up there. I went up only to find an even longer one . …

DA
Dr Abdulaziz Al-Hashemi 7 months ago on Google
( 5 out of 5 )

Gigantic in size, has everything you can imagine. Super friendly staff. All in all, definitely the best Marks and Spencer in Great Britain.

SC
Steve Clark 7 months ago on Google
( 4 out of 5 )

The place is just great. Typically M and S. Food fantastic, a bit pricey but it is m and s. The only down side are the snobby and pushy people, if you can ignore them then it’s even better. I have not eaten in the cafe so cant comment, but it is always busy, so that must get a good sign.

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