Albelli average reviews all over the web

2.7
Total Reviews 79

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    28
  • 4.0
    3
  • 3.0
    2
  • 2.0
    6
  • 1.0
    40
Albelli reviews breakdown:
Google
2.7
79

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79 Albelli reviews on Google

OP
Oana Puiu 8 months ago on Google
( 1 out of 5 )

Terrible customer service. We are in 2020 and it takes weeks to process an issue. It is unbelievable.
I have taken about 6h to create a photo album as a present, saved it every …

AG
A. G. 8 months ago on Google
( 5 out of 5 )

I loved working at albelli! Amazing colleagues, great opportunities to grow, perfect location, flexible working hours & good work life balance, great compensations. albelli is a very good company to work with! I would definitely recommend!

EK
Evi Karatz 8 months ago on Google
( 5 out of 5 )

Best quality of printed photos and photobooks. Great value for money. I am using albelli the last 5 years and the quality is always the best.

JD
Jan de Vries 8 months ago on Google
( 1 out of 5 )

Unbelievable bad customer service: I posted 2 times a serious complaint days ago and still no answer, nothing. Today the computer (chatbot and nót chatten) asked me if I was satisfied about their service concerning the complaint. Uhhhhh duhhhhh, I have heard NOTHING sofar Albelli!!!!!

JV
Jan verdaasdonk 8 months ago on Google
( 1 out of 5 )

Canvasses were not tensioned. After a week still in the loop discussing (with the 4th representative) if ltille wedges would take out a slack of more than 5 mm

MG
Maria Guinda 8 months ago on Google
( 1 out of 5 )

Not a trustful service. The delivery took more than twice the time that they estimated.

MD
Mark De Boer 8 months ago on Google
( 1 out of 5 )

This website is useless, crashes every time, AFTER I have finished my inquiry. Do not use their service, just don’t do it.

JD
Jan Dirkse 8 months ago on Google
( 5 out of 5 )

Awesome quality photo books, wall art and other photo products!

ZM
zummi mwaheed 8 months ago on Google
( 5 out of 5 )

The photo quality is SO good! And speedy delivery!

VD
Viola de bellis 8 months ago on Google
( 5 out of 5 )

Amazing quality and fast delivery.

MT
Marcos Timm 8 months ago on Google
( 5 out of 5 )

Best place to work

AV
A.E. van Steijn 8 months ago on Google
( 1 out of 5 )

Nice quality but deliveries are unreliable. Had a few days of leeway, but received a message that due to ‘busy’ it will take longer. A real excuse for this time: ‘huge crowds’. Due to the unreliability I might go to another company next …

T
Tptc 8 months ago on Google
( 1 out of 5 )

Bad system, the mobile app. I had not knowingly chosen premium magazines, which did not participate in the discount promotion. After three days of work, 90 pages filled, I find out that this option cannot be removed with a simple c …

VB
Victor Beugelaar 8 months ago on Google
( 1 out of 5 )

Do not deliver on the specified date. Product has been on “in production” since the day after ordering. No further message received about the order so we will experience …

PD
Paul Derksen 8 months ago on Google
( 1 out of 5 )

Placed an order well in advance for Mother’s Day. According to Albelli I received my order on Friday 12 May or even earlier. Unfortunately, I have not received anything yet and have not received any message or excuse that the order wil …

C
Cynthia 8 months ago on Google
( 1 out of 5 )

Excellent photo service, but if something goes wrong, Albelli washes its hands in innocence. I’ve been waiting for a Mother’s Day gift for 17 working days now.. malfunction and they are catching up, but you have to call back yourself to find out. No longer recommend …

RT
R te Kaat 8 months ago on Google
( 2 out of 5 )

I wanted to upload 500 photos for printing. This took 3 hours to upload the photos and he got stuck with the last two. I was unable to cancel the last two uploads. I could not order the other photos. He didn’t do anything anymore. Page …

CB
Chez Babsie 8 months ago on Google
( 1 out of 5 )

Bad!!
My printed Christmas cards still haven’t arrived! While I received an email delivered within 2 days.
And …

PH
Pim Hutjens 8 months ago on Google
( 2 out of 5 )

Not a happy experience with Albelli this year…
1) Albelli does not keep its promise in terms of delivery time.
2) In addition, they are not able to make a good product. Our Christmas c …

KS
Kyra Smit 8 months ago on Google
( 1 out of 5 )

Ordered last December and delivery was only after 2 weeks. Now ordered another photo book and again much later than the promised 4 working days. Conclusion that the delivery times mentioned by them are not real …

M
Melissa 8 months ago on Google
( 5 out of 5 )

Beautiful quality photo books and fast shipping. The customer service has helped me very well and provided more service than they should! You have a regular customer.

NC
Nur Ceylan 8 months ago on Google
( 5 out of 5 )

Regular customer here. Good quality photo books and fast delivery. I always design my photo book myself via the app and I really like t …

EB
E B 8 months ago on Google
( 5 out of 5 )

Had problems with the delivery of the photo book, something went wrong in the production of the photo book. This has now been resolved via the chat I had with Merell from customer service. Albertelli will send a new copy. I find this solution neat, logical and I really appreciate it.

C
Carlin 8 months ago on Google
( 1 out of 5 )

Order has been ‘In production’ for almost 2 weeks, while it should have been delivered last week. Contacting customer service also gives me no answers..

GH
Ger Hilberink 8 months ago on Google
( 2 out of 5 )

Update: A new book is coming. Hence 1 star.
I first had to email as indicated for this and still also call about morten.
You will probably not be t …

SS
sandia sewnandan 8 months ago on Google
( 1 out of 5 )

I specially ordered from Albelli because of the fast delivery they promise on their site. My orders would be delivered on Saturday. Then I had a few more days to spare. But unfortunately, email that there was a delay of 1-2 days. We …

TA
Temp Acc 8 months ago on Google
( 1 out of 5 )

Suppose photos print is 1-2 days but by now it’s more than 7 days later and they haven’t even started printing yet. It’s nice to take more orders but not increase the delivery time.

Customer ser …

FH
frank halmans 8 months ago on Google
( 1 out of 5 )

voucher ordered but in reflection time I wanted to cancel it because it was the wrong action for us. called but malfunction (already 1.5 week) sent an email but after more than 1 week still no response. Messenger message sent also no respon …

MF
Marianne Flameling 8 months ago on Google
( 1 out of 5 )

Not only had to wait more than 2 weeks for a few photos, never had a response from customer service and received the order completely damaged and unusable. Not recommended.

JR
Jessica Rausch 8 months ago on Google
( 5 out of 5 )

I can’t understand the bad reviews at all. I order from bonusprint every now and then and have been for 5 years. The delivery times are great! The albums always reach me within the next few days and the quality is 1 A. I always take the pro …

SH
Sabine Hoekman 8 months ago on Google
( 5 out of 5 )

Good quality at a good price. Also a super service. There was a small printing error with my first order, which sent me a new photo book free of charge by e-mail with photos. #top

Incidentally, the computer program …

AR
Aafje Reinders 8 months ago on Google
( 4 out of 5 )

Well priced but unfortunately a rather long delivery time, in any case too long for me due to the fact that the gift had to be given earlier than was feasible with the printing. After the order I saw that I would only receive my photos after 7 days. Immediately emailed that this was too late and immediately received my money …

TV
TomenKim van der Aalst 8 months ago on Google
( 1 out of 5 )

Tickets ordered on 2/12. I had to take into account a few extra days because of Christmas crowds. Anyway I called now because I expect them today.. Get to hear that they are not even in production yet, because of the crowds another week …

JS
jurgen S 8 months ago on Google
( 5 out of 5 )

My daughter had copied an album of mine for herself and made some changes in terms of photos. After ordering she found out that the size was 21×21 instead of 30×30 which we always order. After calling Albelli and speaking with Henk, we re …

NT
Nadia Takke 8 months ago on Google
( 2 out of 5 )

Bad service. My photo book was lost during shipping and had to be re-sent. I ended up having to call back twice before I was clear whether the book had been shipped or not. On the second call I was told the book had already been made and sh …

M
Menno 8 months ago on Google
( 5 out of 5 )

I’ve had my albums with Albelli for years and I really like it!
The photo editing program is pleasant to work with.
The service and accessibility is excellent. Top!!

NR
Naomi Ruijtenberg 8 months ago on Google
( 5 out of 5 )

First printing of ordered photo album had an error. Got a new one with no problems. It then got lost in the mail and here too it was not difficult to do so and a new copy was sent. Took a while, but really great customer service!

EP
Eva Pfänder 8 months ago on Google
( 1 out of 5 )

I was sent a photo book with (partly) photos of someone else. For privacy reasons, this is really not possible! No apology received and I am still waiting for a call back from customer service.

L
leonsamsterdam 8 months ago on Google
( 1 out of 5 )

Bad service. Agreements are not fulfilled. The site states a delivery time of approximately five working days on a photo album. I’ve been waiting nine days now and still nothing has happened with the order. During the chat I always hear s …

KD
Kaz Daum 8 months ago on Google
( 1 out of 5 )

I have been a customer of Albelli with great satisfaction for years, but what they have done now is simply incomprehensible. Suddenly they have changed my zip code (which has been correct in their system for years) and my order of 3 photo b …

LK
lute Karlijn 8 months ago on Google
( 1 out of 5 )

Ordered photos on November 10th. I received a confirmation of that order and that it would be delivered within 2-3 working days. Now more than a month later, 2 phone calls and many emails, I get the message that the photos have not come thr …

T
Tom 8 months ago on Google
( 1 out of 5 )

What a terrible customer service after several mistakes from Albertelli. Among other things, it took 17 (!) days from order to receipt. After an error occurred due to the online software during the first order and the order had to be cance …

RR
Review Rotterdam 8 months ago on Google
( 2 out of 5 )

Unclear website, which states that formats can be adjusted. Unfortunately it doesn’t seem to work in the online version of the program. Yes when creating a large album, but enlarging is not possible. Shame about all the time put into it. …

SV
Sumith van Hal 8 months ago on Google
( 1 out of 5 )

Don’t promote and email your customers that you can handle the crowds and that orders on Dec 17 will be delivered tomorrow and advertise well in time for Christmas if you can’t deliver. Now I ordered neatly and you take that promotion of …

OV
Olivier Vermeersch (Fotografie) 8 months ago on Google
( 1 out of 5 )

Photo album ordered from Belgium, the package would only be sent after a week and a half. received nothing. Called again after another week to find out where it was, apparently it had been sent back to NL. Then send the package again. 1 mo …

HB
Harrie Bours 8 months ago on Google
( 1 out of 5 )

What a hassle to download the software, I’m dying of lust in the meantime!

AV
Alec Vn 8 months ago on Google
( 1 out of 5 )

Dear people, this is not a review, this is a warning to anyone who wants to make a beautiful photo album and would like to see it delivered professionally by a reliable and sincere company. Look after! Don’t do it through Albertelli! Rathe …

LK
Lisa Keizer 8 months ago on Google
( 1 out of 5 )

Poor communication, delivery dates can certainly not be fulfilled (are not a day or 2 off, but more than 2 weeks). Customer service could be much better (don’t think along but just follow rules; no empathy – it’s no use to you). Unfortunately! I’ll order elsewhere next time

BJ
Ben Joosen 8 months ago on Google
( 1 out of 5 )

Bad service. Their program has recently become difficult, you have to call continuously, tell your whole story over and over and it still doesn’t work properly. And that while we recently purchased yet another voucher to make a photo …

FS
Frank Senders 8 months ago on Google
( 1 out of 5 )

Months and memories of work lost – Spent several months working on a photo book by Van Albelli (offline program). After a software update from Albelli, the album suddenly disappeared containing all our memories of the developmen …

HB
Henk Bulthuis 8 months ago on Google
( 1 out of 5 )

Sent Sunday night, but arrives in system 0h08, so Monday. Called but ‘no problem, book will still arrive on Saturday’, day after
promised 5 days. But not pretty! Are you struggling to submit it on time?

DL
dee lee 8 months ago on Google
( 1 out of 5 )

Had a photo book printed at bonusprint and now received an incorrectly printed book up to 3 times. From now on, just print at saaldigital where you pay a little more but certainly get better quality and much better customer se …

IZ
Ine Zoest 8 months ago on Google
( 3 out of 5 )

I was always very satisfied with Albelli. Super easy and lots of options. That’s still fine. I have already made more than 10 photo books. And rate that with at least 4 stars. Now I’m having problems uploading. I keep getting an er …

E8
EZ 8You 8 months ago on Google
( 1 out of 5 )

Online software contains glitches: photos are randomly duplicated and placed over pages. This seems to happen on save.
Very Annoying, every time you open the album to work on it you first have to thoroughly che …

EG
Eline Geluk 8 months ago on Google
( 5 out of 5 )

Already ordered several photo books. Just received another one of which the pages were coming loose. Contacted customer service and got a new one sent right away. Top service as far as I’m concerned 👍🏻

DD
Divano de die le Clercq 8 months ago on Google
( 4 out of 5 )

He has arrived! It is very beautiful canvas. I had a 1 star for this, but I realize that things don’t go that fast because of the Corona and I respect that. The canvas is alr …

LS
Lucie S. 8 months ago on Google
( 1 out of 5 )

DELETED all projects from monalbumphoto.fr customers (which they bought in 2018). By merging their technical platforms, they did not warn customers that their old projects would no longer be compatible with the new system from July 1, …

EC
eelco crama 8 months ago on Google
( 1 out of 5 )

On the whole I was satisfied with the production of Albelli. However, the last time a mistake was made. Called about this. Phone support was bad. Received an email requesting that you provide the necessary information. Fixed it the same …

MV
Marit van Velzen 8 months ago on Google
( 5 out of 5 )

Nice quality photo books! I always order my photo books from Albelli as standard. Very nice contact with Customer Service (Clementine). Thanks for the good service!

CL
Charlotte Lemmens 8 months ago on Google
( 1 out of 5 )

Doesn’t keep agreements, makes big mistakes with delivery and se …

MS
Mandy Slijkhuis 8 months ago on Google
( 5 out of 5 )

Made and ordered photo books from bonusprint for the first time. It was a bit exciting because not all the photos were of super quality. But what a great result. I am very happy with it, thank you albell …

AS
Andre Seghers 8 months ago on Google
( 1 out of 5 )

UNTIL NOW NO PROPER EXPLANATION WHY MY PROMISED PACKAGE HAS NOT YET BEEN DELIVERED
SHOULD BE DELIVERED TODAY BEFORE 2:30 PM STAY AT HOME A …

LS
Lisette Sier-Wismeijer (LizLoveLife) 8 months ago on Google
( 1 out of 5 )

Mega bad service if something goes wrong. They lie that you can still pick up a book, which turns out not to be the case 3 hours later.

HK
H Kees 8 months ago on Google
( 5 out of 5 )

Ordered a large aluminum photo, which was delivered, but a corner turned out to be bent. Reported this to albelli and will now receive a new one. Class service!

I
Iv 8 months ago on Google
( 5 out of 5 )

Beautiful quality, satisfied customer for years. Email form works fine on mobile, see screenshots.

MW
Maurits Westland 8 months ago on Google
( 5 out of 5 )

Greeted nicely and kindly! Helped with speedy delivery. Ordered Wednesday evening, delivered Saturday morning! Albelli is TOP!

DD
D. de Wit 8 months ago on Google
( 4 out of 5 )

Have 10×15 photos printed at Albelli. I received the photos within three days. The quality of the photos is good and the software simple.

RN
Rimke Nooter 8 months ago on Google
( 5 out of 5 )

Canvas in frame turned out very nice. I forgot to enter the discount code, but it was deducted afterwards. Good service!

TR
Torben Raulfs 8 months ago on Google
( 5 out of 5 )

Very very good value for money

JW
Jeroen Wiert Pluimers 8 months ago on Google
( 5 out of 5 )

The IT behind their fantastic products is made in a nice place in the heart of Amsterdam.
Great people in a nice environment.
I would like to come back again!

JK
Jan-Thijs Koster 8 months ago on Google
( 5 out of 5 )

Very good quality, delivery a day earlier than announced. Helpful and solution-oriented customer service, easily accessible by phone.

A&
Alex & Michel Hilberink 8 months ago on Google
( 1 out of 5 )

No longer available by phone. Only through a chat.
Bad thing

DM
Dick Muijs 8 months ago on Google
( 5 out of 5 )

Software is clear and easy to work with, quality photos in book excellent, fast delivery books .. Next time again Albelli !!

BL
Bert Laeremans 8 months ago on Google
( 2 out of 5 )

Photos of 20 by 30 arrive and they 22 by 34, result can all be trimmed. Cool…

JA
Jasmina Ait Errami 8 months ago on Google
( 5 out of 5 )

Toppers! Always satisfied with the quality and service provided!

HB
Harald Bussum 8 months ago on Google
( 3 out of 5 )

Once it succeeds, the result is beautiful, but the websites and photo program remain a drama

CD
Claudia Delhaye 8 months ago on Google
( 1 out of 5 )

Delivery deadline was not met, terrible customer service (zero compensation received)

AB
am boss 8 months ago on Google
( 5 out of 5 )

Great service. Friendly employees with years of good experienc …

MV
Mart Vaal de 8 months ago on Google
( 5 out of 5 )

Great view over the city.

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