Albelli reviews

Terrible customer service. We are in 2020 and it takes weeks to process an issue. It is unbelievable.
I have taken about 6h to create a photo album as a present, saved it every …

I loved working at albelli! Amazing colleagues, great opportunities to grow, perfect location, flexible working hours & good work life balance, great compensations. albelli is a very good company to work with! I would definitely recommend!

Best quality of printed photos and photobooks. Great value for money. I am using albelli the last 5 years and the quality is always the best.

Unbelievable bad customer service: I posted 2 times a serious complaint days ago and still no answer, nothing. Today the computer (chatbot and nót chatten) asked me if I was satisfied about their service concerning the complaint. Uhhhhh duhhhhh, I have heard NOTHING sofar Albelli!!!!!

Canvasses were not tensioned. After a week still in the loop discussing (with the 4th representative) if ltille wedges would take out a slack of more than 5 mm

Not a trustful service. The delivery took more than twice the time that they estimated.

This website is useless, crashes every time, AFTER I have finished my inquiry. Do not use their service, just don’t do it.

Awesome quality photo books, wall art and other photo products!

The photo quality is SO good! And speedy delivery!

Amazing quality and fast delivery.

Best place to work

Nice quality but deliveries are unreliable. Had a few days of leeway, but received a message that due to ‘busy’ it will take longer. A real excuse for this time: ‘huge crowds’. Due to the unreliability I might go to another company next …

Bad system, the mobile app. I had not knowingly chosen premium magazines, which did not participate in the discount promotion. After three days of work, 90 pages filled, I find out that this option cannot be removed with a simple c …

Do not deliver on the specified date. Product has been on “in production” since the day after ordering. No further message received about the order so we will experience …

Placed an order well in advance for Mother’s Day. According to Albelli I received my order on Friday 12 May or even earlier. Unfortunately, I have not received anything yet and have not received any message or excuse that the order wil …

Excellent photo service, but if something goes wrong, Albelli washes its hands in innocence. I’ve been waiting for a Mother’s Day gift for 17 working days now.. malfunction and they are catching up, but you have to call back yourself to find out. No longer recommend …

I wanted to upload 500 photos for printing. This took 3 hours to upload the photos and he got stuck with the last two. I was unable to cancel the last two uploads. I could not order the other photos. He didn’t do anything anymore. Page …

Bad!!
My printed Christmas cards still haven’t arrived! While I received an email delivered within 2 days.
And …

Not a happy experience with Albelli this year…
1) Albelli does not keep its promise in terms of delivery time.
2) In addition, they are not able to make a good product. Our Christmas c …

Ordered last December and delivery was only after 2 weeks. Now ordered another photo book and again much later than the promised 4 working days. Conclusion that the delivery times mentioned by them are not real …

Beautiful quality photo books and fast shipping. The customer service has helped me very well and provided more service than they should! You have a regular customer.

Regular customer here. Good quality photo books and fast delivery. I always design my photo book myself via the app and I really like t …

Had problems with the delivery of the photo book, something went wrong in the production of the photo book. This has now been resolved via the chat I had with Merell from customer service. Albertelli will send a new copy. I find this solution neat, logical and I really appreciate it.

Order has been ‘In production’ for almost 2 weeks, while it should have been delivered last week. Contacting customer service also gives me no answers..

Update: A new book is coming. Hence 1 star.
I first had to email as indicated for this and still also call about morten.
You will probably not be t …

I specially ordered from Albelli because of the fast delivery they promise on their site. My orders would be delivered on Saturday. Then I had a few more days to spare. But unfortunately, email that there was a delay of 1-2 days. We …

Suppose photos print is 1-2 days but by now it’s more than 7 days later and they haven’t even started printing yet. It’s nice to take more orders but not increase the delivery time.

Customer ser …

voucher ordered but in reflection time I wanted to cancel it because it was the wrong action for us. called but malfunction (already 1.5 week) sent an email but after more than 1 week still no response. Messenger message sent also no respon …

Not only had to wait more than 2 weeks for a few photos, never had a response from customer service and received the order completely damaged and unusable. Not recommended.

I can’t understand the bad reviews at all. I order from bonusprint every now and then and have been for 5 years. The delivery times are great! The albums always reach me within the next few days and the quality is 1 A. I always take the pro …

Good quality at a good price. Also a super service. There was a small printing error with my first order, which sent me a new photo book free of charge by e-mail with photos. #top

Incidentally, the computer program …

Well priced but unfortunately a rather long delivery time, in any case too long for me due to the fact that the gift had to be given earlier than was feasible with the printing. After the order I saw that I would only receive my photos after 7 days. Immediately emailed that this was too late and immediately received my money …

Tickets ordered on 2/12. I had to take into account a few extra days because of Christmas crowds. Anyway I called now because I expect them today.. Get to hear that they are not even in production yet, because of the crowds another week …

My daughter had copied an album of mine for herself and made some changes in terms of photos. After ordering she found out that the size was 21×21 instead of 30×30 which we always order. After calling Albelli and speaking with Henk, we re …

Bad service. My photo book was lost during shipping and had to be re-sent. I ended up having to call back twice before I was clear whether the book had been shipped or not. On the second call I was told the book had already been made and sh …

I’ve had my albums with Albelli for years and I really like it!
The photo editing program is pleasant to work with.
The service and accessibility is excellent. Top!!

First printing of ordered photo album had an error. Got a new one with no problems. It then got lost in the mail and here too it was not difficult to do so and a new copy was sent. Took a while, but really great customer service!

I was sent a photo book with (partly) photos of someone else. For privacy reasons, this is really not possible! No apology received and I am still waiting for a call back from customer service.

Bad service. Agreements are not fulfilled. The site states a delivery time of approximately five working days on a photo album. I’ve been waiting nine days now and still nothing has happened with the order. During the chat I always hear s …

I have been a customer of Albelli with great satisfaction for years, but what they have done now is simply incomprehensible. Suddenly they have changed my zip code (which has been correct in their system for years) and my order of 3 photo b …

Ordered photos on November 10th. I received a confirmation of that order and that it would be delivered within 2-3 working days. Now more than a month later, 2 phone calls and many emails, I get the message that the photos have not come thr …

What a terrible customer service after several mistakes from Albertelli. Among other things, it took 17 (!) days from order to receipt. After an error occurred due to the online software during the first order and the order had to be cance …

Unclear website, which states that formats can be adjusted. Unfortunately it doesn’t seem to work in the online version of the program. Yes when creating a large album, but enlarging is not possible. Shame about all the time put into it. …

Don’t promote and email your customers that you can handle the crowds and that orders on Dec 17 will be delivered tomorrow and advertise well in time for Christmas if you can’t deliver. Now I ordered neatly and you take that promotion of …

Photo album ordered from Belgium, the package would only be sent after a week and a half. received nothing. Called again after another week to find out where it was, apparently it had been sent back to NL. Then send the package again. 1 mo …

What a hassle to download the software, I’m dying of lust in the meantime!

Dear people, this is not a review, this is a warning to anyone who wants to make a beautiful photo album and would like to see it delivered professionally by a reliable and sincere company. Look after! Don’t do it through Albertelli! Rathe …

Poor communication, delivery dates can certainly not be fulfilled (are not a day or 2 off, but more than 2 weeks). Customer service could be much better (don’t think along but just follow rules; no empathy – it’s no use to you). Unfortunately! I’ll order elsewhere next time

Bad service. Their program has recently become difficult, you have to call continuously, tell your whole story over and over and it still doesn’t work properly. And that while we recently purchased yet another voucher to make a photo …

Months and memories of work lost – Spent several months working on a photo book by Van Albelli (offline program). After a software update from Albelli, the album suddenly disappeared containing all our memories of the developmen …

Sent Sunday night, but arrives in system 0h08, so Monday. Called but ‘no problem, book will still arrive on Saturday’, day after
promised 5 days. But not pretty! Are you struggling to submit it on time?
…

Had a photo book printed at bonusprint and now received an incorrectly printed book up to 3 times. From now on, just print at saaldigital where you pay a little more but certainly get better quality and much better customer se …

I was always very satisfied with Albelli. Super easy and lots of options. That’s still fine. I have already made more than 10 photo books. And rate that with at least 4 stars. Now I’m having problems uploading. I keep getting an er …

Online software contains glitches: photos are randomly duplicated and placed over pages. This seems to happen on save.
Very Annoying, every time you open the album to work on it you first have to thoroughly che …

Already ordered several photo books. Just received another one of which the pages were coming loose. Contacted customer service and got a new one sent right away. Top service as far as I’m concerned 👍🏻

He has arrived! It is very beautiful canvas. I had a 1 star for this, but I realize that things don’t go that fast because of the Corona and I respect that. The canvas is alr …

DELETED all projects from monalbumphoto.fr customers (which they bought in 2018). By merging their technical platforms, they did not warn customers that their old projects would no longer be compatible with the new system from July 1, …

On the whole I was satisfied with the production of Albelli. However, the last time a mistake was made. Called about this. Phone support was bad. Received an email requesting that you provide the necessary information. Fixed it the same …

Nice quality photo books! I always order my photo books from Albelli as standard. Very nice contact with Customer Service (Clementine). Thanks for the good service!

Doesn’t keep agreements, makes big mistakes with delivery and se …

Made and ordered photo books from bonusprint for the first time. It was a bit exciting because not all the photos were of super quality. But what a great result. I am very happy with it, thank you albell …

UNTIL NOW NO PROPER EXPLANATION WHY MY PROMISED PACKAGE HAS NOT YET BEEN DELIVERED
SHOULD BE DELIVERED TODAY BEFORE 2:30 PM STAY AT HOME A …

Mega bad service if something goes wrong. They lie that you can still pick up a book, which turns out not to be the case 3 hours later.

Ordered a large aluminum photo, which was delivered, but a corner turned out to be bent. Reported this to albelli and will now receive a new one. Class service!

Beautiful quality, satisfied customer for years. Email form works fine on mobile, see screenshots.

Greeted nicely and kindly! Helped with speedy delivery. Ordered Wednesday evening, delivered Saturday morning! Albelli is TOP!

Have 10×15 photos printed at Albelli. I received the photos within three days. The quality of the photos is good and the software simple.

Canvas in frame turned out very nice. I forgot to enter the discount code, but it was deducted afterwards. Good service!

Very very good value for money

The IT behind their fantastic products is made in a nice place in the heart of Amsterdam.
Great people in a nice environment.
I would like to come back again!

Very good quality, delivery a day earlier than announced. Helpful and solution-oriented customer service, easily accessible by phone.

No longer available by phone. Only through a chat.
Bad thing

Software is clear and easy to work with, quality photos in book excellent, fast delivery books .. Next time again Albelli !!

Photos of 20 by 30 arrive and they 22 by 34, result can all be trimmed. Cool…

Toppers! Always satisfied with the quality and service provided!

Once it succeeds, the result is beautiful, but the websites and photo program remain a drama

Delivery deadline was not met, terrible customer service (zero compensation received)

Great service. Friendly employees with years of good experienc …

Great view over the city.