Selfridges average reviews all over the web

4.0
Total Reviews 80

Average reviews from all platforms

Average Rating 4.0

Average reviews from all platforms

  • 5.0
    49
  • 4.0
    12
  • 3.0
    3
  • 2.0
    2
  • 1.0
    14
Selfridges reviews breakdown:
Google
4.0
80

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80 Selfridges reviews on Google

LD
Leai Diep 9 months ago on Google
( 2 out of 5 )

We visited Dsquared2 shop in Conduit street London in 24 of December 2021. We came to the shop twice to buy a pair of Legend Sneaker. The staff was not helpful at all. …

KP
Kirsty Price 9 months ago on Google
( 5 out of 5 )

Visit selfridges in Birmingham at least once a month
Always leave with something
Everyone who works there Is always so kind and helpful you don’t get followed …

RB
Robbie Bladon 9 months ago on Google
( 3 out of 5 )

It’s still good, but not quite what it used to be. I think it’s less “kid friendly” and they focus more on the fashion side of things. Still, eateries inside selfridges were very varied and unique.

KR
Kannan R 9 months ago on Google
( 5 out of 5 )

A ginormous shopping place that has got a bit of everything right from costly designer clothes and boutique items to toys and home decors and chocolates. Everything in here was a tad pricey given it was Selfridges that comes with quality. …

MM
Making Memories Collecting Moments 9 months ago on Google
( 5 out of 5 )

The Saturday female staff were wonderfully-helpful, friendly and welcoming. Sorry if I didn’t get your names on badges due to poor eyesight, you know who you are(thank you:)! 🌟 …

JT
Joseph Tribe 9 months ago on Google
( 4 out of 5 )

Lovely shop 🏬 to walk around, has lifts 🛗 has toilets and cafe 🍽️ …

EJ
Elva James-Galloway 9 months ago on Google
( 5 out of 5 )

Great atmosphere and amazing and high quality products and I just love their perfumes! Quite expensive though.
The staff are always ready to help with a pleasant personality

PT
Param2 Tee 9 months ago on Google
( 1 out of 5 )

I would like to share my unexpected experience that is I bought Channel foundation from Channel Cosmetic Counter at Selfridge in Birmingham.
When I arrived home and unbox it, I found the product is not I choose but the …

MS
Muhammad SHOAIB 9 months ago on Google
( 5 out of 5 )

Always useful to visit, shops are full of variety and almost all big marks are there.

MW
Mat Walls 9 months ago on Google
( 5 out of 5 )

Wow this store is like a mini store all on its own, top brands as you can expect, hugh store on several levels, there’s a bistro, toilet facilities, baby change on many of the levels, if you park in selfridges park on the roof level 8 and …

HA
H A 9 months ago on Google
( 5 out of 5 )

Huge thank you to the wonderful ladies at Guerlain fragrance stand today. Very informative, very clued up on the brand and did such an incredible job with educating us on the history of Guerlain. I decided to buy a bottle of Oud Khol and I have to say it is amazing! Thank you once again to Nazu and Zarah 🙂

AS
Aisha Sacranie 9 months ago on Google
( 5 out of 5 )

Good amount of stores and good parking too. Has a great beauty hall and good amount of designer shops. Staff can be more helpful though as not enough to give help when needed as busy on a weekday

ES
Emily Sharkey 9 months ago on Google
( 1 out of 5 )

Went to Selfridges yesterday to have a browse and bought some really good skincare and gift sets ive always loved all departments and ive never had a problem before. As me and my friend were looking around the Asian lady who works on the …

JH
J H 9 months ago on Google
( 5 out of 5 )

Raj Begum who works for the perfume stand is an absolute gem and asset to your team. …

YB
Yossra Benaichouche 9 months ago on Google
( 5 out of 5 )

I was served by Arooj, at the haircare and skincare section she was very helpful and lovely and recommended me great products as she had great product knowledge! She provided great customer service and I appreciated her help today !

ZB
Zobia Bibi 9 months ago on Google
( 5 out of 5 )

It was my first time today in Selfridges and I had my makeup done from a lovely lady called Charlotte she works on beauty concerige she had such a amazing and friendly personality and created the most amazing look designed to what suited me she is so talented and fast and I would definitely recommend her to anyone !

AA
A A Curries in a hurry Ltd 9 months ago on Google
( 5 out of 5 )

Always good stuff I didn’t find my daughter shoe’s lily Kelly size any were but found selfridges also surprised lol toys which not available online they got all latest collection. Kids shoes department staff really good she served me and i like how she deal me. Overall good

JD
Joy Diya 9 months ago on Google
( 1 out of 5 )

really dissapointed in Selfridges bakery, the woman in the hijab is tremendously rude!!! waited in the line for about 10 minutes and she let everyone go before me whilst acknowledging i was there, she repetitively said she will serve me …

AC
Ashleigh Calcutt 9 months ago on Google
( 1 out of 5 )

Woman at the Yves Saint Laurent stand kept calling me ‘he’ even after I told her I use she/her pronouns & seemed rude & standoffish with me. Wont be coming back. I was wearing a dress, have long hair etc so am quite offended that she continuously called me ‘he’ or ‘the man’.

SS
sarah smith 9 months ago on Google
( 5 out of 5 )

Loved trying on balenciaga trainers .Selfridges is great so much in store and go to food court 😋 Its a wealth of ideas shame its expensive for some but it does have high street prices .It is a department store that has everything it becomes a dream wish list shop.I still enjoy it though. …

FS
Farzana Suri Victory Coach 9 months ago on Google
( 5 out of 5 )

Loved the shopping experience. The staff at the Skimms counter Habiba was very patient, helpful and personable. Loved the space and the vibe

DC
Denise Clarke 9 months ago on Google
( 4 out of 5 )

Lovely. Really enjoyed my shopping experience. Staff where nice, friendly and helpful.

SS
Sagar Sangani 9 months ago on Google
( 5 out of 5 )

I went to Selfridges with my wife. There are top brands in it and there is a wide range of shoes branded purses watches and many clothing varieties. I highly recommend this place to visit once. All top brand are there in it.

RP
Rachael Palmer 9 months ago on Google
( 5 out of 5 )

We have been here a few times a year. Fav area is the toys. Krispy kreme and the noodles are the best food venders. They are all the best places for us. All staff in the three venues are kind, supportive and helpful. The krispy kreme are …

SH
Steve Hemmings 9 months ago on Google
( 5 out of 5 )

My wife and I had a very rare free day together and decided on a shopping day in Birmingham. Fabulous decision. From the eateries we visited particularly Piccolinos restaurant with lovely food and service to the very fabulous selfridges. …

OS
Oksana Stavratii 9 months ago on Google
( 1 out of 5 )

Selfridges men’s store worker was absolutely unprofessional rude with me ! His name Zarah
I tried to chose a cap for my bf birthday and I chose stone island and was ready …

EB
Em B 9 months ago on Google
( 4 out of 5 )

Huge store full of everything you could expect.

Including Krispie kremes, Ed’s diner, cake stalls, Greek restaurant and Yo …

D
Daniel 9 months ago on Google
( 5 out of 5 )

Leaving a positive review due to the excellent service received at La Prairie (I believe her name was Veronica) and at Louis Vuitton at both the men and women’s concessions. …

PW
Paul Walker 9 months ago on Google
( 5 out of 5 )

Only went in to see what it was all about. Shops, shops, and more shops and food places. Clean enough and tidy. Plenty to choose from clothes wise

J
Jordan 9 months ago on Google
( 1 out of 5 )

If I can give zero star, I would. So recently I’ve visited Selfridges Gucci store and it’s probably one of the worst customer experiences I’ve ever experienced. Mum went to the store to buy a bag and yes, the store staff did tell us to …

MK
Matt Knowles 9 months ago on Google
( 5 out of 5 )

Needed a quick something for Mother’s Day. Store only had the display item of Moet left – Mani’s service was fast and efficient. I was left very happy with the experience (especially compared to the appalling and snobby customer service in Selfridges London)

MS
Mahum Sultana 9 months ago on Google
( 1 out of 5 )

Very bad customer service at Selfridges Birmingham Beauty Hall. There are so many sales advisors but there are just chatting away to each other. I asked two different ladies and none had a clue about what I was asking. Disappointing.

A7
Ade 70 9 months ago on Google
( 4 out of 5 )

This is a great store it has very nice food on the way in (restaurants) and lots of nice alcohol drinks that are hard to find elsewhere and lots of nice clothes to choose from but you need lots of money to have a good shop here.

PF
Promise Francis 9 months ago on Google
( 4 out of 5 )

My eyes were rolling over the place as it was my first visit. From the incredible design of the building to the enormous space within, the luxury concept couldn’t be felt better. Design by all the top brands you could think of are probably …

V
ViaTheMind 9 months ago on Google
( 5 out of 5 )

It’s a great place to shop for gifts since they house so many brands in the same place. You can literally get everything you need from one place

A�
Amanda “Mands” 9 months ago on Google
( 1 out of 5 )

I received a gift at Christmas and needed to return it as it wasn’t suitable but because I didn’t have a receipt I called CS to see what I could do. Honestly for such a big name dept store their customer service is literally the worst. The …

JA
Jonathan Atkinson 9 months ago on Google
( 5 out of 5 )

Excellent service from BOSS at Selfridges. Purchased a dinner suit that required some alterations the week before Christmas. They arranged to make the alterations and post the suit the following week which I needed for NYE. The suit …

FD
Frank Dunn 9 months ago on Google
( 5 out of 5 )

The price of the muffins were over priced in my opinion as most muffins are normal size and these were the size of small plates and at 4.99 too much as you are paying for the name in the store on a good the rest room is. Very. Clean

EN
Elda Ndoj 9 months ago on Google
( 1 out of 5 )

As regular costumers of the selfridges I was very disappointed with one the staff and the floor manager taking her side.
I bought a hat for my husband’s birthday 1 week ago and it didn’t fit well on …

AD
Alin D. 9 months ago on Google
( 5 out of 5 )

Selfridges

Opening Times …

SH
suzanne hodgson 9 months ago on Google
( 1 out of 5 )

I was given Selfridges vouchers that can only be used online so I decided to save them to spend in the sale.
When the sale started I noticed that several brands that are on sale on their …

IG
Izabella G 9 months ago on Google
( 5 out of 5 )

Great experience in Selfridges today! Thank you to Joseph from Beauty Workshop who was a big help when buying products. He was friendly, helpful and honest 🙂
Best wishes,
Izzy and Maya

DH
Del hickman 9 months ago on Google
( 5 out of 5 )

Just an amazing shop.. Shop till you drop.. Or stop & get a coffee to refuel.. Lol..

P
Pawel 9 months ago on Google
( 3 out of 5 )

I love looking at things I cannot afford. Good lord why does a white shirt cost £120? I’m probably just not the person this appeals to.

MG
Michael Gaskin 9 months ago on Google
( 5 out of 5 )

Very warm, but gotta say,they have some great clothes from multiple designers

DP
denstarbowie Phipps 9 months ago on Google
( 5 out of 5 )

Great products and excellent quality, if you can afford them.

DE
Davin Ellington 9 months ago on Google
( 5 out of 5 )

Awesome stuff but not cheap

AD
Aud Dee 9 months ago on Google
( 5 out of 5 )

Great customer services. Valentino Beauty Consultant Maria is a gem…….perfect colour match. Will definitely be making a return trip

KK
Kam Kaur 9 months ago on Google
( 5 out of 5 )

Good shopping experience, and loved Lola’s cupcakes:)

EL
Elsa Lee 9 months ago on Google
( 5 out of 5 )

Got a Tonkutso buy one get one free lunch coupon unfortunately Birmingham branch is not doing lunch menu. Very disappointed then we went to Yo! Had a good lunch there, enjoyable, although there is no more sushi for you to choose from the belt but it delivered your food to you. Fun to watch and eat

TS
Thomas Siviter 9 months ago on Google
( 2 out of 5 )

Overpriced, everything is far too expensive. Far too hot and humid throughout the shop, no matter which floor you’re on – felt physically unwell because of it.

DM
Dr. Mahjabin Islam 9 months ago on Google
( 5 out of 5 )

Nice place for shopping , eat outs and hangout.

TS
Tracy Steele 9 months ago on Google
( 4 out of 5 )

Brillant shopping friendly staff disappointed no christmas decorations but nicely decorated for christmas

L
Locksofsussex 9 months ago on Google
( 5 out of 5 )

Myself & my sister had amazing customer service from both girls at the YSL makeup counter today, so welcoming & approachable. In particular Jade who colour matched up a foundation for us both that was a perfect match, I really hope she gets the recognition she deserves as she’s a credit to the company!

DV
Dan Vintila 9 months ago on Google
( 4 out of 5 )

Great atmosphere, amazing staff… extraordinary prices!
I could always find what i didn’t think i needed in this place… but i love visiting! …

CC
Christina Cumming 9 months ago on Google
( 5 out of 5 )

We went to Birmingham for the Christmas Market, while there we visited Selfridges. We were looking at REM cosmetics, we were approached by Joseph who gave us a lot of advice, he was very enthusiastic and as we were going to make a …

SO
Spirit of Selkie 9 months ago on Google
( 4 out of 5 )

Great if you’ve got cash to burn. You’ll save a bundle of you shop the items you like online.

VD
vicster dekann 9 months ago on Google
( 4 out of 5 )

Very nice place to shop for designer gear…very pricey. Love the foodhall part. It has changed alot since the last time I was here…4-5yrs ago. Great staff!

TJ
Tom Jones 9 months ago on Google
( 1 out of 5 )

Selfridges use to be customer friendly. Now a large number of staff trying to be too trendy and very pretentious, and fake. The black who served us was very very rude. I won’t be coming here again

BJ
Brenda Jephcott 9 months ago on Google
( 5 out of 5 )

Visited this store looking for a Paddington Bear. not really knowing where to start we approached one of the staff. Was directed to the toy department. Could not find any on display. Approached a very nice young man who appeared to be in …

JM
J Mario Da Luca 9 months ago on Google
( 5 out of 5 )

Great for expensive whisky 😍 and also this place has every thing food courts. Clothes jewellerys you name it they have it 😁 …

EC
Epic Car Lover 1968 9 months ago on Google
( 1 out of 5 )

I’m a middle aged man with the premise of purchasing a coat for my son for Christmas,and testing a perfume named Bulgari Tyga aswell to maybe treat myself. Result no coat, and all I found was three empty bottles displayed to try. …

RJ
ryan jamieson 9 months ago on Google
( 5 out of 5 )

Always one of the best places to shop. Stunning selection and the store is immaculate. The staff are extremely helpful and even if you buy a pair socks or an entire wardrobe you feel special. Beautifully decorated for the holidays!

CM
Coach Mo 9 months ago on Google
( 5 out of 5 )

Good day out, some good buys.

Love the store layout, always changing and they keep it interesting. …

AF
Andreea Florina 9 months ago on Google
( 5 out of 5 )

Great store with a wide variety of designer clothing, beauty, household items, food hall, alcohol section all under one roof.
There is something for everyone in Selfridges. …

RK
Rushda Khursheed 9 months ago on Google
( 5 out of 5 )

This is the best place to have the access of all the luxury brands from Gucci to Louis Vuitton. I bought stuffs from MAC and Gucci. You go home satisfactorily because you bought products from the best place.

L8
ladeejojo 81 9 months ago on Google
( 5 out of 5 )

I visited the Laura Mercier counter yesterday evening and the young lady was very friendly and extremely helpful. (I didn’t catch her name 😭) She helped me choose the correct shade of makeup I was after and gave me a sample to use at home. I will definitely go back as the service was outstanding. …

SB
Sheena Bedi 9 months ago on Google
( 1 out of 5 )

Worst staff of Kylie. I visited this month for a lip color and they sold me with old lip combo afterwards I went after 2 days for my complaint. They didn’t consider any request and the staff is really stupid there specially the manager of …

IJ
Ian Jarrett 9 months ago on Google
( 4 out of 5 )

Nice looking shop with usual high prices.

SN
Steve Newbrook 9 months ago on Google
( 5 out of 5 )

Where do you start spend ages browsing and buying in this store we just wish we didn’t have to travel so far to enjoy the experience

W
WABBA 9 months ago on Google
( 3 out of 5 )

Selfridges Birmingham Store is becoming a multi-franchise outlet store, renting out floor space to various high Street names rather than running the business themselves. This is resulting in Selfridges losing its identity to such a level …

SA
Sony Akhila 9 months ago on Google
( 4 out of 5 )

It’s my first time going to a place like this. I am surprised that there are no price tags and people just buy it how much ever it is. #Rich people place

JP
Jon Powell 9 months ago on Google
( 1 out of 5 )

Visited this morning, women’s shoes on the top floor. The two “customer assists” were so rude. They were so much more concerned with their convo than helping me. Stick to online purchases, what’s the point of employing people to stand and talk. I left without making a purchase.

PN
Prathap Narravula 9 months ago on Google
( 4 out of 5 )

Visited here some couple of days before. Really awesome since it has every shopping need inside from home needs to clothes, cosmetics, furniture etc. Few things were bit expensive but it has its own quality. You can visit here if you want to buy everything at one place.

HK
Hiren K 9 months ago on Google
( 5 out of 5 )

The best place for food, drink and a spot of shopping. All boutiques are great at delivery the best customer experience

DC
Dave Crow 9 months ago on Google
( 5 out of 5 )

Helpful advice from yunting sun (kiwi) who was lovely and patient with helping me choose the best perfume for myself.. Dave crow 😉 …

KR
K R 9 months ago on Google
( 5 out of 5 )

Bought a lovely bag and purses. Thanks for Fatima for her help. ❤️ 😊 …

TR
Tomasz Rutkowski 9 months ago on Google
( 5 out of 5 )

Great store, I recommend it to everyone. A very large selection of branded products for children and adults

AS
Aminatu Surrzema 9 months ago on Google
( 5 out of 5 )

I went to eat at Ed’s Diner on the ground floor. Loved the food I had a classic dog with cheesy fries. Looked and tastes AMASING!!!

WH
Wing Hoo Cheung (wingwhc9) 9 months ago on Google
( 5 out of 5 )

Located in a world famous building (currently under renovation), Selfridges Birmingham has 4 levels packed of the latest fashion, beauty, tech and food with different price points to suit most pockets. It also houses a lot of brands exclusive to the city.

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