SES Water average reviews all over the web

2.3
Total Reviews 62

Average reviews from all platforms

Average Rating 2.3

Average reviews from all platforms

  • 5.0
    19
  • 4.0
    1
  • 3.0
    0
  • 2.0
    0
  • 1.0
    42
SES Water reviews breakdown:
Google
2.3
62

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62 SES Water reviews on Google

KM
Karl Martindale 1 year ago on Google
( 1 out of 5 )

without a doubt, the worst company i have ever dealt with.

Appeared from nowhere following covid sending us letters that we suddenly owed …

SO
S O 1 year ago on Google
( 1 out of 5 )

I have been receiving letters about missed payments even though I have never missed any payments. Every time you speak to the customer service team nothing is resolved or escalated. Extremely frustrating & poor service all around.

CF
Carla Francesca 1 year ago on Google
( 1 out of 5 )

Appalling service – they sent an email saying we are in debit of £500+ from an outstanding bill, we’ve emailed several times, contacted the complaint department, physically spoken to someone in the complaints department who was going to send us an itemised bill within 24hours… 2 weeks later still nothing.

MS
Marc Smith 1 year ago on Google
( 1 out of 5 )

I am discussted that after 22 years of paying my water bill in full and on time that when I just tried to set up a new direct debit I was informed if I did not tell them my financial status they would refuse to set it up for me. If I could give no stars I would!!!

AK
Alisha Khan 1 year ago on Google
( 5 out of 5 )

Spoke to Loretta (apologies if spelt incorrectly) on the phone and she was incredibly helpful! needed help setting up an account and figuring out how it all works and she went through it clearly and then even went the extra mile to help us find other providers in the area. great customer service 🙂 👍🏼 …

AX
Avni X 1 year ago on Google
( 1 out of 5 )

I thought Thames water were bad when I lived in their supply area but my god, SES are atrocious. Letters make little sense, call centre staff are unclear – example I tried to set up a direct debit and they sent me a payment point card? What is that even?

VB
Vincent Barbe 1 year ago on Google
( 1 out of 5 )

Not a customer but keeping being billed for the past year.
Have been told for the past 6 month that this is an error/duplicate, but have just received a new bill for £11k!?! Ridiculous company

AM
Alina Mehmood 1 year ago on Google
( 1 out of 5 )

robbing thieves 14% increase in water bills for what blokes sitting around in vans smoking like chimneys ! allow us to change supplier like u can gas and elec !@!

RK
random king 1 year ago on Google
( 5 out of 5 )

I had a lead supply pipe.
SES provided free water testing which showed the lead content was very near the legal limit. …

SL
Stephen Leech 1 year ago on Google
( 5 out of 5 )

I say congratulations to SES with regard to a hosepipe ban. We have been living in this area for 60+ years and in that time have experienced at least 6 hosepipe bans and fully anticipated one in these current conditions – nearly all other …

JA
Josey A 1 year ago on Google
( 5 out of 5 )

I called SES Water today and spoke to a lovely young lady called Jordan. She was very patient and took time to slowly and precisely deal with all my queries and offer helpful advice. She had an excellent telephone manner and disposition, …

G
Gary 1 year ago on Google
( 1 out of 5 )

Tried contacting on two occasions to give a final meter reading and close my account as I have moved. Received a reply to say I’m not due for a meter reading but it will be noted. So now what? Emailed customer service but don’t get a reply. …

AM
alan mitchell 1 year ago on Google
( 5 out of 5 )

Just on the phone with Jake, (customer service) what a breath of fresh air he is. It’s nice to know that some people in corporate firms care about their customers and do not give you a load of bull****. He deserves a big pat on the back and a payrise. I wish all firms had Jake’s working for them.

L
Lee 1 year ago on Google
( 5 out of 5 )

I have been a customer for 17 years and have never experienced anything but good service. I recently had an issue with a water leak where my water meter was fitted. They responded so quickly turning up early and solving the issue quickly. …

YC
Yasmin Choudhury 1 year ago on Google
( 5 out of 5 )

Well I’m having a rubbish customer service experience I’m constantly telling dodgy big business brands – (who should know better) – go and look what SES do. …

S
StephenPM1 1 year ago on Google
( 1 out of 5 )

“It has not been possible to connect your call, please try later”. Is this familiar to anyone trying to call seswater.co.uk? I’m calling in the middle of a weekday – surely the very starting point to offering a decent customer service is answering the company’s phone?

SG
S Gurr 1 year ago on Google
( 1 out of 5 )

5 months on and request for work on shared supply still not started. This is even after complaining to customer services (who never responded directly to my complaint and who told the Water Consumer Council rep that all was resolved on …

BC
Black Country T Shirts 1 year ago on Google
( 1 out of 5 )

From 1st Bill with SES.
– Over charged by around a years worth of water by charging the wrong meter on the 1st bill …

JH
Joanna Hamilton 1 year ago on Google
( 1 out of 5 )

This company have single handedly delayed the completion of our property purchase by delaying a drainage report our solicitor required to complete their searches. We should have been moved in weeks ago, the money and contracts are ready but …

TH
The House 1 year ago on Google
( 1 out of 5 )

Not environmentally minded. Wasteful of energy. Inconsiderate and uneducated.. Van LD19 DFX must think fuel is free. Just been sitting on street with engine running for ages over 20 minutes and still going

MG
Mark Gale 1 year ago on Google
( 1 out of 5 )

After waiting almost 30 minutes before they answer a call ( I believe only 3 people work on the phones) I get the usual terrible customer service, the female member of staff was so keen to slag off me as a customer, she decided to talk for …

CA
Christina Aitken 1 year ago on Google
( 1 out of 5 )

I have found this company useless on more than 1 occasion. On BBC1 there have been warnings, problems with water and customers to check its website, but as expected its not working. again useless

CA
Christina Aitken 1 year ago on Google
( 1 out of 5 )

Absolutely terrible. I wrote to this company asking for advice over 3 months ago on their on line system. They rang me yesterday about the cattery I have planning for and following rules, but they have now decided the rules have changed …

CR
Chris R 1 year ago on Google
( 1 out of 5 )

Not a customer, never been a customer and have repeatedly requested that my email address be removed for several years. It’s like opening a window and howling into the night.

JS
joseph sweeney 1 year ago on Google
( 1 out of 5 )

I’m in Sutton water board repair scheme I had a leak a day ago from my toilet we only have one toilet , it’s not a big leak which has now got worse , the plumber from sea said he needed a part and will be back in touch, I’ve tried ringing ses no answer, not the service they used tobe before , don’t no what I’m paying for really

AM
Ange M 1 year ago on Google
( 1 out of 5 )

1 out of 5 for customer service i’m afraid. Just spoken to an extremely cheeky woman who was more interested in trying to school me on the 2 times table than actually listening to me / answering the question I had. Regretfully, I did not …

CM
Chitra Mawalagedera 1 year ago on Google
( 5 out of 5 )

My outside door was malfunctioning and within 2 hours of contacting SES a locksmith- Ideal locksmith from sutton – arrived and corrected the problem.Mr Saif the locksmith was pleasant,polite and knowledgeble.
Thank you SES for a fabulous service. Dr.Mawala

CS
Camilla Simon 1 year ago on Google
( 1 out of 5 )

Nice to see SES water leaving the street neat & tidy! Would like to add photos of the 30 metre strip of pavement with dirt and rubble strewed up it!

SP
Sunny P 1 year ago on Google
( 1 out of 5 )

Absoulte shambles! The water regulations bod needs a slap as he has no clue what he is doing! Delayed work for weeks took 2 ‘failed’ reg checks worth of money then approved it on the 3rd time even though we changed nothing!! Money grabbing and clueless!

RC
Rachel Cottrell 1 year ago on Google
( 1 out of 5 )

Awful customer service. Phoned their customer phone line yesterday-was on the line for 2hrs 15mins and no one picked up the phone. Disgraceful! Phoning again today…10 mins later still no answer. Will be moving water supplier. Do not use this company x

S
Scott 1 year ago on Google
( 1 out of 5 )

Company has the cheek to send text messages saying water usage has soared in our area and provide tips on how to save water then does absolutely nothing in over 12 hours when a fast running leak is reported to them!

BA
Beatrice Averill 1 year ago on Google
( 5 out of 5 )

We were unable to turn of the water supply to the house due to seizure of the tap. I phoned and they sent their area manager the next day to free it. Superb service!

MC
M Carroll 1 year ago on Google
( 1 out of 5 )

Never answer the phone unless you want to hang on for 40 mins! And website takes payment then does not take the money off your account.

JL
James Lawrence 1 year ago on Google
( 5 out of 5 )

Genuinely great customer service. Friendly, quick service and fixed a fault very quickly.

KW
Kelvin W 1 year ago on Google
( 1 out of 5 )

Worst utility service I have ever used… Several times I’ve been on hold for 60+ minutes, emails go unanswered and you never get a response to making a query on their website.

SB
Sharon Bowman 1 year ago on Google
( 1 out of 5 )

I am fuming this absolute joke of a company , are threatening my elderly parents to bailiffs coming around for non payment of a £4000 water bill from a chalet they have recently sold . …

WT
Wilfredo Torres-Gonzalez 1 year ago on Google
( 1 out of 5 )

Very bad customer service, I sent 6 emails because I moved no one answer….

D
david 1 year ago on Google
( 1 out of 5 )

one of the worst water companys going money grabbers dont listen to people about disspute water accounts constant overcharging quality of the water disgusting hard as nails

RW
Ray Watson 1 year ago on Google
( 1 out of 5 )

try ringing them. the most frustrating time you could spend. 6 options and none of them relating to service issues. Then music then ring tone then music then ring tone etc etc. Gave up after 10 or so minutes.

ZA
Zeeshan Ahmad Naz 1 year ago on Google
( 5 out of 5 )

Today talk with one of tha team Is girl time 17:25
So staff is Very nice and helpful I am happy really
Mrs m Zeeshan ses water costumer

MD
Managing Director 1 year ago on Google
( 1 out of 5 )

Dreadful – can’t contact them. More than 30 MINUTE WAIT TIMES!!!!!!!!!!!

S
S 1 year ago on Google
( 5 out of 5 )

Great customer service by jan very helpful

EB
Emma Brockwell 1 year ago on Google
( 1 out of 5 )

Disgusting awful services ! Everything about your company is awful and just disgraceful

KG
Kamil Garbacz 1 year ago on Google
( 5 out of 5 )

Called the customer service, and it was really good. I didn’t have to wait and the lady was very helpfull.

BP
Barry parsons 1 year ago on Google
( 1 out of 5 )

So out of date. Takes ages to do anything. Be nice if they did a phone app. I wish I could change suppliers. useless

MM
Mick McNulty 1 year ago on Google
( 4 out of 5 )

Sells water, thru pipes and charges for it to be taken away when used.

NV
Nicola Vasey 1 year ago on Google
( 5 out of 5 )

Three years and I’ve never had a problem with them.

ST
S Two 1 year ago on Google
( 1 out of 5 )

Terrible customer service. Useless

RM
Right Mindset 1 year ago on Google
( 1 out of 5 )

Negative experience to do wit mistakes in billing – I do not recommend.

JC
Jon Cunningham 1 year ago on Google
( 1 out of 5 )

Shambles, no one knows what they are doing working here, customer service is by far the worst I have ever experienced.

TN
Tom Nicholas 1 year ago on Google
( 1 out of 5 )

Their customer service is atrocious and I’m generally an understanding person as well!

Z
zipwhat1 1 year ago on Google
( 5 out of 5 )

Great local water company with dedicated staff who go the extra mile.

DK
David Kenny 1 year ago on Google
( 5 out of 5 )

The local water company. A nice atmosphere in the offices and a very innovative company.

C
Carol 1 year ago on Google
( 1 out of 5 )

Cold calling me

ST
Sweep Ted 1 year ago on Google
( 1 out of 5 )

Outrageous we are out of water second time in a mater of weeks

MA
masror ahmad 1 year ago on Google
( 5 out of 5 )

Very good water
Wallington m z

D
Dean 1 year ago on Google
( 5 out of 5 )

They’re turning the frogs gay

LF
l Foley 1 year ago on Google
( 1 out of 5 )

Of no help what so ever

ZO
Zafer Oz 1 year ago on Google
( 1 out of 5 )

Idiots

GH
Georgina Hughes 1 year ago on Google
( 1 out of 5 )

Overpriced and useless

RC
Richard Coulter 1 year ago on Google
( 1 out of 5 )

Utterly shambolic!

AP
Allan Prodger 1 year ago on Google
( 5 out of 5 )

Work there

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