Average reviews from all platforms
Average reviews from all platforms
Awful customer service and bin collections for their residents, they also never respond to youcwhen you raise something. Shocking, Telford and Wrekin council are leagues above them which is a shame as I reside in Shropshire. Extremely high …
It is much quicker by phone getting through to Shropshire Council than to other local councils. The staff in the Council Tax Department are excellent. Knowledgeable, helpful, polite and efficient!
Totally incompetent . I put my bins out alongside every other with the correct waste inside etc yet they keep missing it? Are they blind?? It’s so inconvenient and has happened a few times over the last 12 months and I’m getting VERY …
The area covered by Shropshire Council is 3,197 square kilometres, or 1,234 square miles. This is 91.7% of the ceremonial county of Shropshire, with the remainder being covered by the other unitary authority in Shropshire, Telford and …
Never pick the phone up, worst customer service, anything to do with council tax they leave you on the phone waiting in a que for hours…
As a new customer of Shropshire Council, having moved from Telford & Wrekin, I have been very impressed using FixMyStreet. Having reported a blocked drain and fly tipping near to where I live, both were sorted within days. I received emails advising of progress which was also helpful. No complaints here!
ENVIRONMENTAL HEALTH absolute waste of time..their employees do not know the law and even said that the landlord can just turn up when he wants and walk through the garden and harass me all because he had to fix the boiler and didn’t want to spend any money..ENVIRONMENTAL HEALTH support this behaviour
Road closure notice said 15th to 19th, 22nd road closed, 23rd tarmacing the road. Can’t get home and no communication. Absolutely appalling, just a simple letter, notice on the road! If I could give no stars I would
This review is in respect of Stephen in Customer Services and especially Darren of the Council’s Insurance Department.
I had made three telephone calls in respect of a large pothole on Church Road, …
I have recently be dealing with the Property Department at Shropshire Council. They couldn’t be more helpful, particularly Nicola Jones who went over and above to assist with a difficult situation. Very grateful to Nicola and the rest of the team.
Most incompetent council in the country. Charge double in council tax rates to T&W yet the roads look like the surface of the moon, rubbish recycle facilities, no food waste bins. But think they can charge ridiculous amounts of money in …
I’ve reported the state of the roads in the Shrewsbury time and time again. The country roads in particular are in an appalling condition, with numerous pot holes making them extremely dangerous, especially to cyclists and motorcycles. …
I Met one of your enforcement officers on Saturday in the town centre. He was very polite and efficient. Well done Shropshire for keeping enforcement in house and following Defra guidelines, he is a credit to the uniform he was wearing.
Some of the worst roads in Britain are in Shropshire! Why isn’t this reflected in the council tax bill which happens to be stupendously high? Reported road defect on the 09/03/20 after I had to shell out for a trip to a garage to get wheel …
Appalling levels of littering on main roads, verges and laybys. I have raised numerous reports on the council web site, from which you get an automatic acknowledgement. A week later I am then told the matter has been dealt with and the …
I have had many interactions with different departments in Shropshire Council and have almost always been very impressed by its high service levels. I am especially impressed by the Council Tax department.
Absolute no help to no1 … i wouldnt get married in this area as if they was a problem due to world crisis/ covid or probably anythink thats not there fault they wouldnt refund you? They dont want to help anyone they expect to you get …
Having lived under the jurisdiction of several neighbouring councils as well as Shropshire, this council seems out of date and out of touch in comparison. A lot could be could learnt from the excellent service provided by Telford & Wrekin …
Got a parking fine, for not displaying a valid parking ticket. Both the ticket machines on the car park weren’t working, not taking any money. I wrote a note stating this and left on the dashboard. Still got a parking fine – UNFAIR. Then, …
We moved into Shropshire last May and the dealings I have had with Shropshire County Council by phone or on the website have all been good. Staff are friendly, helpful and professional and the website is easy to find exactly what you need.
They have a poor star rating and I don’t know why?they have been great with me. Best council I’ve dealt with.
I don’t think I need to explain really.
The most corrupt money grabbing Council in the country!
Take everything away for children and don’t spend a penny on roads or housing.
Just like to help their friends and line their own pockets.
I can only say that when I phoned regarding what I needed to discuss about my caravan the young lady I felt with was very helpful and Barbara Clarke was very much on the ball in contacting me and very helpful too So thank you girls for a good experience
This is possibly the worst service I have experienced on phone over 30 min unable to get through disgraceful Shropshire council
Had reminder /demand for council tax payment I had already paid….not the first time this has happened. Have written twice to Head of Revenues for an explanation…..no reply. Very poor customer service.disgraceful
Hanging on for AGES to talk to someone. The telephone response time is quite appalling – which is odd, as when you actually go in person to reception they rarely seem to be doing much.
Many thanks to Mr Ashley for your professional, friendly advice . First class service .
Awful waiting time to just report a blocked drain. Cost me nearly £5 in call charges … and I’m still on hold.
Thanks for getting the sign done It looks nice
Will ignore all your emails but are happy to take your money each month ! Absolute joke
Awful poor service. Detest calling Shropshire council always bad mannered talk to you as if your an eejit and you wait an eternity for an answer
Is thus the worst local authority in the UK? we need an Ombidsman so that there is some accountability!!!
What’s the point of having a phone number when no one ever answers it.
Trying to pay them money – but all I get (tried numerous times) is incessant jangly cheap musak.
Spend cheap and spend twice. Waste more money than they have income.
Paid £50k to a fox hunting group…utterly incompetent
Shocking lack of response to reports of fly tipping in Shrewsbury town centre.
Can’t praise the lady enough who helped me and the advice she gave me ,, thank you 👍🏻👍🏻 …
The most incompetent council I have ever come across
Awful irrespective of departments.