Exeter City Council reviews

I have been trying for over a month now to pay my council tax bill. Their online account/payment service is the most backward system I have ever encountered, and not fit for purpose. I contact the council, and they fob me off with half an …

Well done for ruining the city centre with your new stupid prices and hours! Most car parks have changed from 6pm to 10pm ruining late night economy and the prices for parking are ridiculous. Over £5 for or a few hours. Exeter business guild need to get to grips with the council

The bin men think they’re too good for their job! Especially the old bald one on the exwick run

I hadn’t received my letter regarding the council tax rebate by the end of June so called to check on the status of this. Jenny was extremely helpful and sorted it out personally within an hour, very friendly and extremely swift and helpful!

I have to go to this place once a year in regard to my rent rising. Usually it is dealt with simply, swiftly and politely, but a couple of times in the last few years I’ve been treated as if I was making an unreasonable request, kept …

Just spent the last 8 minutes calling the council, a total of 21 minutes today and the same as I did on Monday and Tuesday and no one answered the call. This is not a complaint, just warning people what to expect when trying to contact the …

Really helpful over phone with advice and information

I’ve always found the staff on the Council Tax team to be very helpful and understanding; however, whoever is in charge has decided that they won’t open the phone lines on a Tuesday. Genius.

Exeter City Council customer service. Whether I leave a one star or five star review is somewhat irrelevant since to comment on the customer service is to imply that it exists. It doesn’t. I contacted ECC via their website on 18/12/21. An …

Stopped sending council tax bills 3 month’s ago so we have no idea what to pay? All of a sudden we get threatened we court action if don’t pay immediately. We have always payed upto date and we have no idea why you stopped it but quick …

Exeter City Council , you give them big council tax and they have bigger wages than you , if its services you want do it yourself as they are not interested…
The five stars are for the way they scam ordinary people , if everyone in uk …

Why have you all not gone back to work, you are local government offices, and as such, should be setting an example and going into work. Trying to get hold of anyone is so frustrating. …

Having been a resident for 30+ years, nothing changes with this organisation from an experience perspective; yes they offer services, but ultimately if you had a choice would you use them? – quite blatantly what I and others I speak too …

I posted as an observation that public footpaths around the back of Belle Isle Lodge resembled a swamp this was due to a blocked drain causing the pathway to flood for about fifteen feet to a depth of about a foot making it impassable on …

Never had an issue personally, and have always been treated well whenever i have visited. offices appear clean and inviting and well staffed. I do have a few comments, 1) i agree with another poster on the comment made about the students – …

Elderly social care forget it my application has just disappeared into oblivion. They sent this social worker round as soon as he got out of his car he said I would not get anything before he even read my application. This council will leave you alone to die then make up their own story to cover it up

Like any other government institutions, feels like we are for them, not they are for us. …

Rang council to to report some broken glass, after being passed around different departments, I eventually ended up back at switchboard, now fed up I asked to speak to councils CEO Karime Hassan only to be told he does not speak to members …

Bad bad bad and bad always issues with bin collection 1million excuses. Crew is making decisions about collection sad when I said neighbors can proof that bin was there not good enough. Can you rather employ more refuse collector that …

This is a very user UNFRIENDLY friendly website. Sometimes we just need a telephone number quickly. Not possible. When I did manage to speak to a live person, he was very helpful and I would give him 5 stars.

IF you are a student or tourist, between them ECC & DCC can’t do enough for you. Every penny of public money is spent on attractions and shopping in the city centre. If you’re unfortunate enough to actually live in Exeter outside of the …

A nightmare to get a hold of. Bounced constantly from person to person while on the phone. Spent more time on hold than actually being helped. Left my details for a call back but never received. Utter joke… Appalling.

Depends entirely on who you get to speak to. Some council staff (Hi Julie, Christine) are helpful and friendly, but others are belligerent and unpleasant; need re-training in how to speak to the people they are supposed to be serving in a respectful manner.

When you will start to repair the main roads in Exeter!!!!??? In this month l have to do twice weel alignment!!! because the roads are like swis cheese. I pay a lot off money for road tax and l expected to drive comfortable and not to …

I have to say I am a difficult person to deal with ,I have found the council very helpful, stuff might not get done we we want but were human people get wires crossed ect, all I can say is they have helped me when I needed it

Exeter city council what an absolute joke seriously what are we paying our taxes and council taxes for nothing I ring up to make a complaint about Exeter parking services. They can’t even be bothered to ring back absolutely useless

A slow degrading place don’t go to unless u really have to and with the waiting they should have at least a free coffee machine and kids get so board and a joke of a car park with about 5 space s for custumers which the council park in to ! …

Having contacted environmental department about dead animal in garden. It was cleared in less than 2 hours. Very good service. Thank you.

I just spoke to Jenny on the phone about my council tax. Absolute lifesaver!

there here to help they say ,well 4 mounth and several trips into office and still no reply even though mental health is being effected by neighbours still nothing , im sure if i was to make a problem my tenacy would be threatened one rule for u ah

Worst council in the whole of the UK

Useless. Three failed calls to environmental health (the line went dead each time), wasting a load of my time holding on the calls.
Must do better.

Hard working council delivering 5 Star service to residents during tough times.

One thing is on their site and opposite in person.

Not interested in supporting families in Exeter. It’s all about finance and policy, not people.

I was mistakingly under the impression that a council is supposed to improve things and work for the people it represents – all this council seemingly does is think of new ways to essentially extort additional funds for it’s coffers…..

Would give 0 stars if possible. Worst website to use EVER, archaic office opening times and generally unhelpful or slow

Get prepared for a complete lack of contact when you raise a complaint. They won’t even acknowledge it.

Reported glass on pavement in Alphington Rd just down from St Andrews Hotel 10days ago still there today.

Tried to speak to sally kinver-Wrigley on a number of occasions, left voice mails but no reply. Shocking system poor communication.

Need to sort out their local housing priorities and stop building student accommodation everywhere in the centre. Apart from that, good

Useless is too good a word, too much ignorance within ranks, been rotting from the inside for years.

Doesn’t reply in a timely manor to complaints. Uncaring council employees. Useless.

Useless

No investment wath so ever they charge a fortune with services from 1960 at a price rate of 2019 wath a bunch !

Devon home choice extremely helpful.Housing advice,disappointed that I wasn’t contacted within 24 hours and had to phone them.

Unable to get in touch with anyone about my council tax…no response..had to do snail mail in the end.

Kept well could benefit from a update and fresh coat of paint

Serving 3 people per hour!? What is wrong with your customer service

Does its job fine.

Closed on saturdays and sundays?? Very poor 🙁

They really helped a lot, thank you

So much is done on so little, go guys