Stafford Borough Council reviews

There is a skip which has been a cross from my flat for three weeks now. And the contents of the skip are been drop on the ground. But of course you just don’t care.

Due to a change of circumstances I relocated to Stafford on March 24th, to supported housing. My application for housing benefit was put in on 28th March. I’m still waiting,and in the meantime I’ve had to beg, borrow and sell to cover …

Massive tax bill that’s forever going up for terrible service that’s always getting worse. Phone line makes you wait for ages through endless robot notices, then plays obnoxious techno waiting music, then auto cuts you off because “we are experiencing high volumes of calls”. Shambles.

I called SBC today and, although the wait was a bit long, I connected with a lady called Louise. I’d got stuck with an online form and she couldn’t have been more helpful; she made everything so much easier than I had believed.
Thank you Louise!

If they spent half as much time and energy delivering services, as they do in making up rules and finding excuses not to do things, Stafford would not be in the run down mess that it’s in.

Recently visited Stafford for the first time end of April. The towns road layout was not user friendly. One way systems,no entries& loads of speed bumps made navigation a nightmare. We could see our hotel but couldn’t get to it. We drove …

Stafford council recently “upgraded” their car parks so you are forced to pay via an app. I got a parking ticket because I paid incorrectly and had to pay their fine event though I could prove I had paid my parking fee. Good luck getting any sense out of the clowns running stafford council

How in this day and age can a council NOT recycle wrapping paper and charge you to take away garden waste

Does any work here, go all through pressing for the different departments then just cuts me off the call, so annoying. Happy to take payments from you though

I had a change in circumstances and the staff helped me to do that. My experience was great, thanks!

Shocking service the paths & roads in Salter st & Market st haven’t been swept in over 8months bins over flowing.
Welcome to Stafford town NOT

I have been trying to reach some one at stafford b c in order to pay for my garden wast colection for 2022 but have not yet been able to in a reasonable time ,that is for me being less than 18th in the waiting on the queu .I also wanted to …

Applied online for a Blue Badge. Within a couple of hours, received an email confirming my application had been processed and the badge ordered. Fantastic, efficient service – a massive Thankyou to the Council. This will definitely make my life easier.

Ryan baigent was dealing with my case. Extremely poorly. Awful just generally awful. Never responded no matter how many times the desk messaged as priority. Im just really appalled at how i was treated. Rather save up for another 3 years …

Council Tax Dept answered phone in less than 2 minutes and after security checks had the info I needed to hand. All took less than 5 minutes.

New Waterfront Car park in Stafford. This has replaced the old TESCO multi-storey car park, and is light, spacious and well designed, with wide access ramps. Payment is at the end of the stay, so no need to worry about returning too late …

Sent an email 05/12/2021. Was finally responded to today 11/02/2022 about my “recent email” over two months later, shocking poor response time!

Literally the worst parking department I have ever dealt with, nobody knows what is going on, nobody wants to deal with you.
Denied statements that have been made to me over the phone, thoroughly unhelpful.

Don’t trust the staff here. I phoned them on many occasions within a relatively short period of time to report a chance of circumstances, only to be told to do at least 5 different things,by 5 different members of staff. The staff are incompetent, and unprofessional..

Bin not emptied. Staff say well you will have to take rubbish to tip myself,(in other words hard luck) watched them myself throught the window they drove straight past. Will they refund my time and fuel, No they do not care…….

Receptionists rude as anything, not listening to what you have to say. Get better response from a brick wall.

Zero sense of responsibility, Nothing more to say.

Worst parking department, always struggle to speak with them over the phone. Phone lines busy more then 1 hour.

Wait on phone for 10 minutes about a covid enquiry to get hung up on straight after the call goes through. Joke.

Try employing enough people to answer the phone & you may get people answering your queries!

Found StreetScene very helpful with litter picks and clearing problem areas and reported dog mess very quickly!

Disappointing to be honest! Cant get them when you need them

Very helpful in recent dealings.

poor service,staff lack intelligence

You get no joy here

Not a good place init

Terrible service

Poor!!!!!!!!