Stepping Hill Hospital reviews

Recently spent 2 weeks in this hospital and can say the care was fair. The meals usually weren’t what I asked for and the ward visiting times were unhelpful as it was only an hour at a time. …

Honestly so grateful and impressed with the service I received. Every member of staff went above and beyond and made the unexpected day of my surgery so smooth. All the nurses, doctors and porters were a credit to the trust. The NHS is …

Just had elective hip replacement started off on D5 then after op straight to B3, I can only say that all the staff were fantastic, all very caring and helpful. I was kept fully informed on what was happening with regards to physio, …

Sons broken his leg a&e department and the children’s side were brilliant however the fracture clinic are absolutely appalling. Have provided no wheelchair for him to get around and just expectations to carry him constantly and for him to …

5 yrs ago, my daughter, at 34 wks pregnant, had to have an emergency c section, due to pre-eclampsia. Because of her condition, she was kept on the delivery ward hooked up to machines, drips and monitors. The staff were amazing. We were …

Parking is a nightmare! Better chance of finding a 28 leaf clover on Jupiter’s 3rd moon. People parking wherever, over a crossing? fine, on a curb? ok, double yellows? Double what?, the center of a roundabout!? Don’t mind if I do! …

Was sent to A an E yesterday by my GP for an emergency ECG. Couldn’t fault a thing, excellent treatment as soon as I walked through the door from receptionists, nurses and doctors. Had lots of test and luckily was able to come home. Thank you everyone.

Went to children’s A&E and was triaged by a nurse & told to sit back down and wait to be seen. During this process my child was sick so I approached another nurse to ask where do I put the sick bucket. This nurse on approach was lovely and …

A&E Department visit 09/04/23. 10.15am.

The team here are great! Came in today feeling terrible and from the second I …

Amazing care for my wife when having a baby regarding dads and new dads not so great treated as second class as they do not accommodate if you have to stay and support your wife and your new born baby as they give you a chair to stay in if …

I had to wait for long time before then even check on me, then wiat again to see the doctor then I went out to wiat till I get my papers and the Doctor was very cooperative and discussed the problem with me, help me by giving me a especial …

Arrived in children’s A&E 4 hours ago at 9pm. Told there’d be a 3 hour wait to be seen. Very few doctors around. One seems to pop up every now and again, then they disappear. Nurses just hanging out at their base planning their days off for …

Having attended the hospital on 9 March 23 as a day case on ward D5 the staff and surgical team were incredible, unfortunately I reacted badly to the anaesthetic and transferred to ward D7 where again the staff were remarkable in their …

Didn’t give my diabetic friend anything to eat while he’s been there since 12pm then when I called in to try to sort it out I get put on hold then the machine says no one is available and hangs up. Terrible service from A&E. They don’t seem …

Amazing care and dignity given to my mum when she was really ill.
And when she passed on the ward, the staff were so kind, and loving to all of us and gave us plenty of time to spend with mum. They didn’t rush us, they had so …

I would like to thank all the staff at stepping Hill hospital for the care they provided for my son today fast afficent and hassle free 👍 xx …

I went in with gastroenteritis, feeling awful and in a lot of pain- everyone who dealt with me from start to end was kind, patient and reassuring, and kept me in the loop about next steps. Yes I had to wait longer than I’d like at the …

The worst organised hospital I’ve ever been to. Trying to find the meternaty unit is impossible. The enterence is not labeled just some road signs saying it’s that way, but then no labeled enterence. You go inside wherever you can find to …

Bad… sent home from ane with a broken knee cap to be told take paracetamol and rest and that they dint treat minor injuries late at night. Got a call day after have broken my knee cap have been like this for over 20 weeks now

If only I could give -5 stars… This place screams neglect and attacks whistle blowers, specifically the PEF team. I encourage you all to go elsewhere or go private.

A lot of building work going on and they are parking in the majority of disabled spaces. I counted 9 disabled spaces with pick up trucks etc in them and no blue badge. So many spaces have been lost by them just parking across them and in them.

My mum has been in the stroke unit for a week now. In this time she’s had the best of care. I can’t fault this hospital at all. Apart from the parking which is atrocious.

Treatment and reception good, as with any where emergency admissions take priority.

AMAZING EXPIRIENCE!!! Just got back home, spent there few days with some serious brain related issues… ALL the hospital personnel treated me there like a family member!!!… SUPER professional and COOL the main Doc😎… EVERYTHING was super clean and fresh!!! Pass some love from old Matt “ZA-JAC” to the hospital team 😘 …

Having had an equine fall. I can honestly say the treatment and care from all A&E personal was amazing. However they are in need of more staff. They definitely earn every penny of their wages. You all do an amazing job and I thank you for the care you all gave me.

A great example for plundering tax payers money. Staff are arrogant, impolite and impatient. Ironically they stick notices that abusive behaviour towards staff will not be tolerated.

Delicious Feta Cheese and Broccoli Quiche with Jacket Potato, from the Hospital Restaurant.

Worst hospital experience I’ve ever had in my entire life. Lack of staffing felt genuinely despairing and dangerous. …

We have been discharged from Tree House Bumblebee Ward today 22/7/22 after going to children’s ED on Wednesday. The whole experience – the staff, the treatment, the facilities, were faultless. All of the staff, from the cleaning attendant, …

terrible staff in the Child A&E
Department. I don’t think they understand what does A&E stand for. I toke my daughter to the A&E tonight at 9pm the nurse just done some basic check and give …

Doctors are superb! Hated the wait but nothing can be done about that right now. Staff were so polite. Thank you

I have to have my husband stay with me due to my complex needs came here in May and they were so rude and extremely arsey. Trying to put a cannula in yet couldn’t understand why my Autism couldn’t do that? Forcing themselves on me and had …

Horrible experience for my dad. 4/5hr wait in an ambulance and then 24hrs on the emergency ward as there was no beds on any wards, people in hallways backed up, women couldn’t breath in the ane part and was told its a 9hr wait so she wanted …

Had a gastroskopy done. The staff were rushed off their feet covering for a colleague who had been injured. All the staff were kind, considerate and really nice. Treated me with so much respect. Thank you to all who dealt with me, especially Rachel who was very kind.

I don’t know how this place is still going. Its so badly managed and chaotic. I arrive nearly an hour prior to any appointment just so I stand half a chance of finding any parking. Nothing is clearly signposted so when you go in you have to …

Been to fracture clinic with 4 week old shoulder fracture. Was sent 4 xray again, waited 10 mins. Was sent back to fracture clinic, didn’t wait at all. Examined by consultant and was out within 10 minutes. Great service and excellent care. Discharged into care of physio who are equally brilliant. Thanks again.x

Nurses were so lovely so warm and helpful and really helped calm me down as I was very anxious about my health issue made the whole experience a little easier. But the receptionist was very cold and harsh she rushed me and didn’t take me …

Had to go to A&E this afternoon with a piece of wood that had gone through my little finger. There were about 12/14 people before me and other more urgent people turning up after me. I arrived about 14:50 and was out by 16:30! That included …

My care was outstanding from start to finish on ward D5, the staff knowledgeable, caring and very friendly.
A huge Thank you.

I’m sorry to say, but the A&E department is an absolute shambles. Zero organisation, extensive wait time (7 hours) with no more than 10 people
In the waiting area. I have to ask the question – who is managing this …

Very good we went to see my very poorly cousin rob in ward C4 last week. and found the hospital well run clean and they even had two people at reception to direct you to the particular ward or dept. the ward C4 was very well staffed and …

The doctors were excellent specially Doctor Jess and her in ward D5 when I was with my supported person. She was very polite and humble and way to friendly. She knew how to communicate with Learning disability person. Really impressed and …

My daughter Laura, along with her husband Andy, received outstanding care and support with the safe delivery of their baby daughter Eliza Green Smirthwaite on the 24/03/22. I cannot thank the maternity assessment unit and delivery suite for …

Fantastic staff, wonderful care especially when you consider the underfunding, lack of recognition and impact of Covid. The staff deserve better from a disgraceful government Such a shame the NHS has been underfunded for so long – that’s the root of any problems.

My 1 year old boy was taken to the children’s A&E department where the staff were friendly and efficient. It was very busy and we had a little wait a little bit as they obviously have to priorities treatment. …

Communication non existent at this hospital. Ward phones not answered, promises that staff members will call back are unfulfilled & no notification of when one’s relatives are transferred to other wards. Absolutely shocking & extremely …

Miss Gemma in A&E was very helpful and considerate of my father’s condition, she made her best work in order to make my father see the doctor as fast as she can. It’s very honouring to be a cared of as a foreigner in the uk.

Apart from the parking my experience was good. I went there many times with family members for multiple reasons including to A&E, orthoptics and maternity unit. The staff are caring and very professional.

Why is this hospital so poorly ran? It’s a disgrace to the nhs. You wait ages for appointments to be sent, half the time they have forgotten about you and make some random excuse, blame it on covid etc.. you finally get an appointment and …

I visited A&E this morning with a shoulder injury. I was impressed with how clean the place was, with cleaning going on throughout my time there. The staff were professional and friendly and I felt safe being in there with all the measures …

A great big thanks to all the staff in SAU ward D8, they looked after me so well. I’ve never had a bad experience at the hospital. A special thanks to Corrie in the Urology department xx

A+E is disgusting, the staff standing around laughing and joking, the staff on the ward were wonderful, well done M6

Had my bladder removed.Consultant was brilliant.Nurses
dreadful.Drinking red wine on nights in high dependency unit.Asked one to check drains,told me to stop making a fuss.Sent to ward said they didn’t have ripple …

Went to OPDB, whilst looking very shabby on the outside the staff inside are mostly really nice. The reception often has a line so I hadda wait a few mins even though there was 3 staff on the desk only 1 was booking in. Toilets are clean …

I attended Stepping Hill on 23rd August for prostate cancer surgery. Although it was a daunting experience for me I can only thank all the staff involved (nurses, porters, anaesthetists, consultants, etc) for making the whole process much …

I can not fault this hospital as from the beginning appointments and investigations into my case to the actual surgery/aftercare in recovery and on the ward was absolutely amazing. I have only received support and been made to feel as …

Had to attend A&E last night with my four year old son. I am surprised by other people’s comments about the front desk/reception staff as the member of staff I encountered was kind, patient and friendly. The staff in the children’s A&E were …

Today I went to Stepping Hill hospital to have a Lumbar Spinal MRI and I must compliment the staff for their warm welcoming professional way in which they treated me. I got there full of fear for the unknown and they walked me through every …

Always huge waiting times. I went to the fracture clinic last week and it was a shocking 2 hours 15 mins past my appointment time. Back here today and so far it’s been over an hour.

Not had a good experience ward B5.where my dad was on the ward..the staff were rude and if i asked a question it seemed like it was too much . support was terrible. When calling the ward all i got told he was ok when he clearly wasn’t. …

Hi does anybody on here have a picture of the Chocomilk they sell in the hot vending machines in A&E PLEASE thank you, I just want to show my friend what it looks like as it is so tasty. Thanks signed off R.G

I have been both inpatient and outpatient and have always been treated quickly and efficiently. All the staff are.caring and understanding. The wards are very clean and staff cannot do enough for the patients

I had a stroke nothing was to much trouble for staff on A10

I have had to attend the hospital on several occasions over the last 2 months. Without exception, ALL the staff I have had contact with have been professional, caring, helpful and empathetic. The treatment I have received has been amazing! Many thanks to all.

No phone reception in A&E. Real issue, given that no visitors allowed through from the waiting room due to COVID-19. Had no way of contacting wife bar via the patchy WiFi or through the nurses desk. They sat my wife for 4 hours in the …

I received excellent care from the staff as an outpatient at this hospital. My care was managed well, test results were prompt . The staff were professional, efficient & caring. Follow up after a minor procedure was via the telephone, which was informative & reassuring.

Great hospital and staff. Building works currently ongoing. Parking a nightmare.

Went here with my partner that was very ill. The receptionists were so rude to the public it was absolutely shameful. Even Referring to a person’s daughter as their wife. When my partner went through for tests i was told i had to leave the …

I want to put this into perspective as I have had very good treatment for any physical problems over the last few years. However, i was feeling extremely desperate today. I felt suicidal as I have been suffering with mental health issues …

They’re taking good care of my brother. I’m able to get updates during corona as no visitors allowed which has helped. Staff are helping us set up video calling for future use. Very caring and taking thorough tests of my brother. Although I …

Beware. Don’t allow loved ones to be taken here on their own.

Seems some staff are on a power trip, taking advantage of vulnerable solo …

Elderly relative has been admitted due to a broken wrist from a fall requiring surgery. Upon visitation of a nearly empty hospital ward it was found she’s been waiting for a nurse to help her use the bathroom. She can’t get up and go …

Just been in there 2 weeks, thank you everybody, left infinitely better than when I arrived. Great people

I have been waiting a year to have a eye op in August saw the doctor at hospital he said it’s very bad must be done in September had my pre op now been told it may be Dec for my op. If I go blind my lawyer told me ???

I am so impressed with Stepping Hill Endoscopy unit. I was put on a 5 year review back in 2013, didn’t expect to be followed up based on my experience of a different hospital but true to their word, the unit contacted me at the 5 year mark …

My son was sent to the medical sdec ward by our GP. The staff were brilliant and the investigations very thorough. Excellent. Thank you.

They moved me to the old part of the hospital down stairs. Which was like going back to the 1920s. Not very nice

I’ve just been to the urology department this afternoon. The nursing staff were very nice and friendly, but I was quite concerned about the lack of adequate ventilation while I was in this very small examination room. As we know by now, …

Stepping Hill was beyond excellent during my stay. I had broken my wrist extremely badly and was in for a few nights and couldn’t have been more impressed. From the initial analysis at a&e to full treatment every member of staff I came into …

Car park situation is a joke. Six machines and only two working so the queues are huge which is poor when everyone is there for the one hour visit slot