Tower Hamlets Community Housing Limited reviews

They do not care about mental or physical health needs of people within the community. Apathetic, unprofessional and lazy staff. It makes me angry that most of these reviews are really bad and the worst part is there is the highest chance …

I have been dealing with a leak at my parents property over the past 10 days and THCH, simply don’t want to take ownership of the problem and resolve it. The leak is being caused by one of their tenants and they don’t seem to have …

Terrible service and I would give -5 STARS if it was possible! I waited 1h and 30 mins on the phone each week to speak to someone while hearing the awful song. When I finally got through to the lady, she just hung up with no call back …

I echo the opinion of many – s h o c k i n g management company. We have literally just completed on the sale of our flat, no thanks at all to THCH. If I could give no stars, I would gladly. …

Terrible, not sure why they have community housing in the name. Starting with rent and service charges hikes are ridiculous, repairs take ages, when they actually repair, maintenance and cleaning forget it, it’s done when ever they want. …

THCH are beyond incompetent on every level, no one is able to co-ordinate any repairs. Really deserves 0 stars but have to add 1 star to add to post review.
After spending an hour listening to the most annoying hold music you get to …

This country nobody cares the people. Both lifts are constantly breaking down, it can take days for someone to fix them. I have asthma and having to go 18 floors, it sounds like they want me to die. Nobody wants to work in this country …

This housing provider is leaving pensioners with water leaks, pigeon mess & infestation, roof leaks. My mum is 83 years old & THCH are ignoring the issues which are getting worse by the day. No one calls back, access the contractors are not …

THCH is the worse housing association in the country , they leave disabled residents without heating and hot water. They lie and think Mental health issues are just a joke . From the people on the phones to the housing officers at the top , they are rotton to the core

Absolutely dreadful housing association, I have reported lights out on my floor numerous time now and no action taken, so landings in semi darkness, rubbish and waste build up outside the block, response usually takes weeks, terrible …

Reading the below comments I too wish there would be an option not to give a star. I write this review with a heavy heart. …

I have been a tenant for over 20 years, the bathroom is over 26 years old, my complaint has been ignored to have it refurbished. The housing officer is never here to solve any problems.The building is filthy and falling apart, fly tipping …

Terrible service, they do not seem to deal with enquiries effectively something about this organisation seems very dodgy, they don’t provide you with any senior email addresses only the generic customer service email. I’ve been trying to …

If there was an option to not give a star, i would do exactly that. I feel like I’m living in a third world country. Firstly there was an issue with the fobs, I had to buzz at the neighbours houses to get in as a new tenant. I then didn’t …

One of the worst housing office in the UK, workers are very unprofessional, they do quick job rather than long term.

I’ve been living in what I can only describe as a slum since 2017.
My washing machine is in a shed and if the temperature gets very cold then it breaks. Since being here I’ve gone through 4 washing machines. …

Unfortunately i have to give 1 star although I’d love to be proud of my Borough as I have lived here 10yrs and with the local council. However, I don’t get responses to issues no matter how difficult a matter acknowledgement would be …

Waited 40 mins on the phone to speak to someone when I finally got through the lady just hanged up no call back this community housing is a joke waiting on repairs for over 4 months now and only feedback I get from them is they are trying …

Absolute rubbish, I don’t understand how they can still operate as an organisation. Eveyone just wants to hid behind policy rather than to actually do something about genuine issues. im only putting 1 star because it wont let me post unless …

DOWNHILL……:Is the only thing going good going for these cowboy Housing Association. …

I live at 28 Cobden house. I have had a leak in my kitchen over 3 weeks now, i finally had a plumber come yesterday. He wasn’t able to fix the leak and made it worse. I called the next day and was told that someone from property services …

First of all the manager Geoff Mann supposedly based at commercial road will never respond to your queries even after 4 months which is why this review is important. …

If there were any option for negative stars, I would have given that one to this housing. They gone rogue to make profit by reaping off their tenants, increasing service charges without proper explanations. Customer service basically don’t …

I’d rate this zero if I could. All your correspondence gives an email address and an appauling 10 working days for a response, but what they dont tell you is the 10 working days is just to pass onto another team, how long then do you wait …

This must be the worst housing provider ever! We have had issues with the central heating for over 7 months now. We had numerous people from the repairs team and k&t but they are not able to fix it. Have made numerous calls with staff being …

Had our money for fire door installation in Jan 2019 . Didn’t install till August. No communication after chasing for answers . Requested money back because I wanted to go with a different contractor . No response – but fire door installed. …

Staff are absolutely incompetent and rude. They treat all THCH residents as though we are all on Housing Benefit when most of us work 9-5. Muhib and Sara are two members of staff who don’t know what they’re doing at all. Muhib doesn’t seem …

Would have preferred zero stars, but that is not an option, appointments made, cancelled, changed, rearranged by their contractors. No communication as we are all telepathic. We just sit at home twiddling thumbs, turn up at your convenience.

What a joke of a greedy company this is! The sad thing is they know but don’t care. A good company practice would be to at least comment back on these public feedback. Shows how much they care for their residents over money. They don’t get …

THCH is the Worst landlord ever, I have lived in tower hamlets all my life and had experience with other landlords like poplar harca and tower hamlets homes but can definitely say this is the worst land I ever had to deal with. It took me …

They have a poor level of customer service and rarely ever call you back. They conveniently leave vulnerable people without a working boiler in this freezing whether for 2 weeks. I would have gave no star but 1 star is the lowest.

This is very disappointing and descusting Service. Today’s weather temperature is 5 and feel like 2. Am stuck in the house with 2 children with no heating or no hot water. They making me wait from afternoon 12pm and now is 9pm nothing has …

I’d almost prefer to be managed by the Stasi. At least then they’d show some interest. …

The worst housing association ever
Bunch Animals getting paid for nothing

Refuse to take in people’s disabilites and heavily dismiss and downplay them. Very poor communcation and some staff are passive agressive and hold certain unconscious biases against certain races and demographics. There is a high level of …

Truly shocking service from THCH. Muhib was flat out rude and implied that TCHF had changed the locks to the gas meters as a new security protocol that they were ‘trialing out’. THCH has not told the residents they are removing access to an …

I never had any good things. That is good. Because I got disability old-age pensioner who is that no central heating and hot water. For over 7 month and all is walls are got Black fungal infection on the walls over the flat and got Big …

If you want to live in a multicultural cultural area this isn’t it. The area is full of Asians and Thch seems to put their needs above anyone else’s. All the events held are Asian themed which isn’t fair for the rest of us who aren’t Asian. …

I have been a tenant for over 7 years. THCH council is ridiculous, even in emergencies they don’t take you seriously, worst council ever, they dont care, not bothered to help you, every advisor says different things. They dont check …

I was actually happy at how the customer service officer (Jacob) dealt with my repairs complaint. He was pleasant and very helpful.
However, the issue I reported should have been dealt with a lot sooner as so …

lived in tower hamlet all my life, THCH took over the properties and now i have to contacted them for every thing.
i don’t know where the staff live but they all treat me and other residents like …

Renewed repair policy is a joke – pretty much all common repairs now fall on the tenants. If you kick up enough of a fuss like some neighbours do, you can twist THCH’s arm to fix something but most of the time you’re left to pay out hundreds to fix the property of this greedy organisation.

These days it takes 30-40 minutes to get connected. Through the telephone you will receive poor service. They have inexperienced staff who has very little knowledge about their services. They have no interest in helping if do they would offer call back service. THCH no longer work for the community but work to gain profit.

The worst housing association I know of! No repairs and no maintainence done at all – indeed putting people’s lives at risk. Just look at the photo of th conditions at charles dickens house in Bethnal Green

Absolutely disgraceful, i am surprised why this organisation haven’t been reviewed, they get away with really poor service and they’re communication is 0, they don’t respond to your queries. I wish i can make an official complaint to the property ombudsman for the lack of service they provide.

The staff here are actually helpful and pleasant. The waiting time isn’t too long considering that this is the only one. However, it is annoying to find parking here (nearly impossible). That’s the only downside. They have good seating in …

I contacted the housing officer over 6 months ago via email, left several messages over the telephone regarding arrears and the only response I received was that someone will get back to you. 6 months and no one has bothered to respond.

Very busy and very difficult to get serviced. I think not enough staff for to the amount of people visiting and the applications received

Poor housing association who does not care about the residents. They put the price up of the services but the service is not there. Absolutely disgusting. The situation is still bad with this housing association.

unable to submitt a request for lighting repairs on 18 floor and car park gardens area, no lighting almost a week, does anyone at THCH notice these issues and why are we unable to submit requests, I would rather give zero ratings but thats not an option

Half of the year the lifts are damaged new management is worse then before things are a disaster now when you make a appointment with them and attend they don’t even know a appointment was booked they need to see the email as proof then all they could do is say sorry poor administration

Would like thank Lily Tripathi’s THCH team for great service. Thank you Sheena Monilal, Ashif Choudhury & Ahmet Erdil for not just talking the talk but walking the walk & always communicating promptly which is very much appreciated.

Worst housing association, door entry system out of order for then 5 months, the building is very dirty, car park light and communal garden lights out if order for more then a year, they don’t care about the safety of their residents and …

Diabolical is an understatement, how do they survive as an organisation, nobody want to do anything to help, they just keep passing it on to other hoping someone else will do their job, not just the worst in London, probably worst in the world.

Up until today I haven’t been able to figure out why this housing association even exists along with other housing association who are actually worse then this one

I’d give zero If there was an option. Reported a problem with communal light back in Aug, almost end of Oct lights yet to be fixed

2 years of blood, sweat, tears and heart ache amounted to nothing here for me. Life changing disappointment and ultimately not designed to actually help the people who really need it.

More often than not they seem to have little interest in assisting with any problems. When return calls are promised they are not followed through. Issues take an age to be resolved. Terrible service.

All the bad things you can think of

THCH is the worest council ever, they take forever to get things done. I don’t think THCH desevers one star.

THE most nightmareish housing association ever

My boiler was condemned 3 weeks ago due to gas leaking and I still haven’t received a new 1, nor are they answering the phone.

Since the new management took over they’re even worse now they’re getting worse and worse in every way unorganized bad service unprofessional slow name it they’re bad pathetic

Would give them 0 stars if I could, absolutely useless.

Unfortunately live in a managed building of theirs and looooool how they manage to stay in operation is beyond me.

The worst housing association I’ve come across in my life. I would give minus rating if it was available.

A massive thank you to Dulcie at THCH for getting my repair done today as an emergency and listening to me

Rude angry uninformative staff… we paid 3000 for parking permits for doctors surgery and the silly girl on the counter wants me to get 20 percent use out of them

These lot avoid any work they can do

Their not even my housing but good grief their thieves!!

Unprofessional, unhelpful customer service team. Very awful service!

This is a housing association that has a fundamentally flawed system. You have any problems I hope you pray to God.

The area is being developed . Nice area .
There has been a lot of changes.
Very nice area.

Poor customer service. Website links don’t work. ASB not taken seriously. Communal lights not working. …

Proud worker, helping the community…(“,)

Excellent venue for Housemark / photobook user day

Long wait times, poor service, unresolved problems after months of waiting

Newly built office looks nice.

Incompetent. Get paid to do nothing.

Newham worst