Townshend Close Housing Co-operative Limited reviews

I live in Townsend Close in the bungalows and we have a new man who comes around and does our gardens,he does an absolutely brilliant job,his grass cutting is excellent and he neatens the edges and cleans up after himself,10/10 to that man.

2 years to repair damage to new roof.
Although pensioner and disabled, refused to help same day when water flooded through ceiling through light fitting. Had to find own plumber at 11 at night. Left …

I moved to a greatwell home at end october 2022 and all I can say is any issue I have had they have sorted them out straight away only downside to my house is they measured up in November ish for new windows and doors and I havnt heard …

I have rang our housing officer 3 times this week to be told to leave a message .but they don’t ring bk .what’s the point of having housing officers if they don’t help their tenants

I live and own my own home.i purchased my own property. Unfortunately in a property near me us a Greatwell Home Property with tenant from Hell! They rant and rave continuously! If I cut out all the swear words they use there would be no …

Recent work undertaken by Jude and his team on my garden has been incredible. Thoughtful and respectful even when things didn’t go quite to plan and revisits were required. I was kept updated of any changes and the work being carried out as …

Absolute Joke of an Organisation. The Housing Officer that I’ve previously dealt with. Was an Absolute Joke. & also have to wait like get this? 2 & an half Months. Just for an Meeting. Am taking these Peeps to The Ombudsman!!! After an …

I am with them 8 years and nearly all my expierences are negative. Housing officers ignoring my complaints, accusing me falsely in something I never did, scaring me of loosing my house( I have two kids) and finally discriminating me, even …

We are customers for more than 2 years. We are changing house. They wanted from me paperwork done on December 2019. On October 2020 we are still in new house. And you know what? Always when I am calling they told me in will be next week. So …

I’ve got to say that in the last 6mths I’ve had to call 3 to 4 times and each time the people I have spoken to have been really helpful. I have been with them since they took over from the council and recently its the best service I’ve ever received. Well done 👏 ✔ …

Service as a housing provider needs improving

Never response to you or deal with anything. Always give it I will call you back and never do. I’m sick of hearing it! …

We been with them for some time and most times they are great and helpfully – and things get done as needed. …

Absolutely shocking company to rent from, would advise others seeking housing to steer well clear. This is suppose to be a company that take into consideration all their customers however lack the understanding of much stress caused by …

For a start the office is on the ground floor it’s just few. That won’t do or obay the virus rules zoe Harrison is like gold she goes out her her way to help trys hard to cheer people up with the virus and keep us safe the inside of the …

Dreadful. Customer services don’t seem provide a service to customers after calling for a repair after a major leak from a window that was reported years earlier, took 3 weeks of emails and phone calls before this was acknowledged and repaired. We are now left with a damp, mouldy and water damaged wall due to the years of damage

It’s apparent the 5 stars are awarded by their staff.
Greatwell homes your a joke ,you should never had been awarded the contract…shocking treatment of your tenants. How can you sleep at nights ..

Utterly pathetic,
Patronising person on the repair help desk.
She had no empathy whatsoever to the problem I tried to solve for an 88 year old …

I do think and many others agree that people who work for greatwell homes should have no say or give stars to this website. I feel in doing this can give wrong readings and also ive noticed theres nothing said or comments to giving there …

Rat infested. Refuse to do anything about them, telling tenants the rats are “not their problem”. Not dealing with electricity problems due to rats gnawing at the wires in the walls and floorboards. Absolute disgrace of a housing association.

Couple days ago, I nearly witnessed a fatal accident where a pedestrian could get killed. Ignorant van driver from this company obstructed other drivers view of pedestrian crossing, by parking on zig zags. All because he needed to go to a corner shop.

Absolutely horrendous organisation. Frankly a bunch of liars and bullies.

fantastic place so helpful all the time! kate brown is the best at her job! thanks for all your help will miss this housing association

I rent a 2 Bedroom flat from Greatwell Homes on Duncan court Kingsway Wellingborough

Charged acct and never received item. An investigation was done and was told it is a suspicious company.

Absolutely disgusted with the way they treat there tenants they don’t care about thing only interested in saving money

Office is up stairs. Can be hard to get to see the person you need to.

Just changed name, but little to sort out, staff very friendly
And willing to help so good.

Mould in houses. Rat infestation. Electricity problems. Ignorance from landlord. Fire hazard and health risk.

Terrible treatment of staff. Bullying culture.

Worst housing association to be with! Cant wait to move.

Very good housing association exellent

Very helpful by reception

I get a lot of help

best place to work and live

Had trouble getting in

Very helpful

Good place