UK Flooring Direct reviews

Never order from UKFD. You will have terrible experience with delivery, and they will give you an email saying that it is not of their interest to compensate for any financial loss. I’ve ordered 47 packs of laminated floorings to renovate …

We have had the flooring for 6 months in our downstairs, including hallways, kitchen diner and WC. Part of the flooring has started to warp and crack. I called to request either a refund or replacement (the replacement pack would be £25). I …

Overall we had a very good experience with UK Direct Hinckley and we really love our Piccolo Lacquered engineered wood we purchased from them. The communication with the agents were quick, nice and constructive (special thanks to Brian, who …

Flooring layed by a professional joiner not even 12 months ago, water spilt and very quickly cleaned up on what was advertised as flooring suitable for kitchens is now warping and lifting. UK flooring contacted to complain and no response …

Warning to anyone considering getting flooring from this company, we ordered 9 packs for our kitchen floor, it wasn’t until it was installed and we had lighting that we noticed they had included a different batch pack for the product within …

Terrible quality flooring with large white patches, told by customer services this was normal and would not be replaced, avoid this company at all costs!!! Please see attached photos and make your own mind up if you believe a credible company that believes this to look normal or acceptable? 46 planks were defective

Their LVT is cheap trash, the warranty doesn’t exist and UKFD customer service is non-existent. Live in the UK? Got a window in your home? Then it will expand, crack and no matter how large the expansion gap you build in, you’re in for …

This company is eager to get your order, but less keen to address any problems. The solid wood plank were faulty and my joiner had to do lots of jiggery pokery to lay them. Basically the tongues had not beenmachined evenly. The customer …

I ordered LVT flooring from UK Flooring Direct in June 2022. The flooring was fitted in line with the manufacturers instructions in July 22. I noticed that gaps had started to appear between the flooring planks and the planks had started to …

Avoid at all costs with dealing with this company! Spent a good £1500 with this company on a LVT floor with is so ridged that the click in edges have cracked off leaving massive gaps/splits and chipped edges all over 30sqm of flooring . …

Never buy anything from them. The prices are ok and this end of the benefit for you. The product has been sent to me as a faulty with factory blemish. The company don’t take any responsibility for the product they selling leaving you with the bill to pay. check pic what they are selling.

Absolutely shocking customer services! I bought LVT flooring off them for my kitchen. Within 48 hours of fitting, following all of the instructions, a handful of the joints started to come apart. I called ‘customer care’ just to be told to …

Ordered £1400 worth of engineered oak. Half the boards were really poorly finished but had to fit them on the basis I would sand and refinish. In fairness UKFD might have offered to make good but time was not on my side. My advice would be to avoid them at all costs. They appear to have no quality checking process.

We purchased their Home Choice Engineered European Select Oak Flooring 14mm x 130mm Pudding Piccolo Lacquered last year and installed in Jan this year. We spoted a few black spots as the attached photo “Status Jan 22” shows. We were under …

Purchased over £700 of what was classed as commercial grade laminate flooring. Been down just over 6 months and now every joint os failing. Despite two attempts to get a reaponse from this company i have had no reply and now faced with …

NOONE BUY ANYTHING FROM THIS COMPANY
The worst.
They have been unable to accept anything. What is a 30-year warranty on what? I …

Be very aware of this company trading standards needs to investigate this company ASAP I’ve been in touch with them .We ordered a colour when it was delivered you can from the photo it’s not the colour we ordered .the barcode on back of the …

🤯DO NOT WASTE YOUR TIME OR MONEY😰
Totally had the same experience as previous reviwer Chris, viny planks chipped within a couple of months, and the alleged warranty is non existant. Customer …

Had our professional floor installers round today to fit the flooring we ordered a few months back now.
Realised fairly quickly that of the 20 packs of engineered flooring 12 were the …

Awful customer service and products. I contacted the sales team on 2 separate occasions both time I was advised towards luxury vinyl tiles which we bought over £2200 worth to floor our entire downstairs. I had explained our lifestyle and …