University Dental Hospital of Manchester reviews

I went with my daughter to see a dentist for her dental problem. First there was barrier control car park and the ground floor was only for blue badge holders. The car park was nearly full but we mange to get a space. When u enter hospital …

Absolutely brilliant in every way. I cannot overstate how wonderful this dental service is. I’ve had a root canal, temporary filling, permanent filling and multiple x rays here and all have been amazing! I’m going back to have a crown in a …

Not only was the lady that I saw very dismissive 2wards me she didnt hide that she wasnt interested in what i was going through. I received the summary that she wrote and was shocked because it is not a true reflection of what has actually been happening. There is more than 1 lie in the letter including stating things I never said.

It’s been a month since the dentist at the emergency service referred me here as an urgent case. I am immunocompromised and have every sign of an infection (including high temperature…) but nobody is willing to see me or help. …

Left me on the line waiting for over 2 hours when i called and asked if I register someone there. They said wait for the student department to pick up and 2 hours 10 minutes later they haven’t. …

Dentist brilliant but went to X-ray told it was a 40 minute wait over 2 hours later still waiting staff weren’t bothered and were quite rude

Lovely experience had 2 teeth removed and I’m extremely frightened of dentist as my dentist is a butcher with no people skills or patience, so got referred here for sedation although there was roughly a year waiting list for sedation, I …

The worst hospital . The poor standard in every aspect of care . It seem that the 3 floors reception offices have beef with each other . It’s like a different team blaming each other ! One receptionist was so rude I had to report her . The …

How on earth do these people not answer the phone no matter what time of day nobody picks up and yet whenever I have took my child for her appointment here they all seem to be sat chatting behind the desk caught up in personal conversations …

Very poor service. I was helping my wife to call them for an urgent dental appointment. We waited for 15 minutes and there was a lady accepted our call. The reception was so impatient and rude; she hanged up the call straight after when I …

Absolutely disgusting receptionist, who I was informed her name. Went to student desk to rearrange an appointment and was met with an absolutely horrible and unprofessional experience by staff member. I was calmly asking questions regarding …

I have recently started to visit the Dental hospital on a regular basis, Staff have been taking good care of me from signing in to the nurses and trainees during treatment very understanding. …

The receptionist staff are very friendly and helpful always welcoming and usually have a smile for all the patients even the awkward ones and the dentist’s and support staff are top notch and don’t mind explaining everything and anything that the patients might have about any concerns that they might have.

Poor service from the nurses , delays in being seen to with an average wait time of 45mins. I mean we pay taxes and contribute to the wellbeing of the NHS, the least you would expect is better customer care. I would advise that if you can, save up and seek private treatment always. The staff are absolutely useless 💯 …

A family member (child) was referred to the dental hospital for some treatment. Now it’s very well known that going to the dentist is a daunting experience for most of us. I mean who likes to go to the dentist? More so for children. But …

After being referred 4 1/2 years ago after my dentist found a concerning shadow above a root canaled crowned tooth, it took 18 months before surgery took place, only due to a student who had concerns after being told to simply proceed with …

I’ve been bringing my dad here for new dentures and they have done an amazing job. All the staff have been incredibly friendly and helpful. Panos has the patience of a saint!

Myself and husband brought my mother in on Wednesday who suffers with middle stages of vascular dementia, unfortunately my poor mother had to have a biopsie taken off her tongue and although my mother was scared and shouting a bit due to …

No wonder why this hospital had a v bad review .First all I have been refer by my GP to this hospital since June 2021.In May I received their letter of appointment but they stated …

Currently on hold for over an hour
They are not busy but just can’t be bothered to answer the phone
Disgusting

Dr Allan in the oral medicine department is by far the best and most professional Dr I have been treated by under NHS care. I would thoroughly recommend.

Absolutely dreadful. They don’t know what they’re doing. My daughter was under the Dental Hospital for a hereditary condition that her dentist couldn’t treat. She had her first appointment 5 years ago, where she was photographed and told …

I just want to say before anything else the actual Dental staff who dealt with me were wonderful. I never had any trouble with them. …

This place is amazing my daughter had her braces here and the service was fantastic. The difference its made is unbelievable. How very lucky are we to have a FREE service like this . And yes at times its hard to get through on he phone …

Very helpful and polite….my only disappointment was that the toilets weren’t clean and not checked regularly..which for a hospital is not acceptable….

The staff are excellent. The quality of the dentistry is exceptional. This is a university hospital so some treatments are by students who have guidance from a fully trained teacher. The waiting room on my visit wasn’t too busy although I …

Takes over an hour or more to answer the phone to get an appointment for my son

The reception staff really need to be fired they don’t treat patients with respect. Also whoever picks up the phone is the worst possible person they could hire – I’ve just been trying to call the orthodontics department and waited for …

I am a very nervous patient, the dentist, student and nurse put me at ease right away with there understanding and empathy. The student followed instructions from the dentist perfectly which really resulted in complete perfection and no …

Absolutly amaizing. I would like the thank all the staff at the dental hospital for putting me at ease as soon as you walk through the door. Jenny my consultant is lovely and her assistant who explained everything. The lady in the xray …

Shocking admin, really is disgraceful. When you FINALLY get through after hours on hold, the staff are rude and don’t listen to what you have to say and just talk like robots. I’ve not had a proper conversation with any of the admin staff …

The staff were friendly and professional. The Dr’s and nurse was very courteous. Explained everything in detail and a pace people can understand. Dr Nazar and Dr Srinivasan were brilliant. Their dental, Thomas, dealt in an extremely friendly way with my son who going to be treated.

Faultless service, very professional and helpful staff. I arrived there at 0730 and left pain free at 11. People complaining regarding the emergency A&E side should get a grip and be thankful they live in an area and country that offer such a service. Special thanks to Alex and her dental nurse, Hayley, both a credit to the service.

Was having treatment with a student. Waiting to have root canal treatment, due to time constraints I had a temporary filling with a clean out and medicine inserted before covering. Add it was the end of term I was told my next appointment …

It’s a shame they never answer their phone and mess up appointments and paperwork because the dental staff are absolutely fantastic. When I finally got my appointment the dentist was great. I got seen in time. I got an X-ray the same day and seen again in time. Would have been a full 5 star review had the admin side not let them down

I would like to thank all staff who helped with my treatment .Professor Barclay and his team, Peter Clark and all their staff. All very professional made you feel comfortable and explained everything each step of the way. Thanks again Mrs s. Field

Dentists are great, however if you need to ring for anything you will never get an answer currently been on hold now for 6 days, hours at a time to eventually just get cut off, very poor service

This has to be the worst experience of dentistry in my 38 years of living. I received sloppy work which left me needing emergency dental treatment 48hrs after visiting for a double tooth extraction. They left debris inside the socket and …

Helpful and supportive staff. I was impressed in particular with doctor’s attention to details during the surgery. It helps of course if you’re willing to work with them rather than adding extra complexity to their work.

Very happy with treatment received today. All staff friendly and helpful. It was busy and had to wait for a bit but I know all staff doing their best. Please on my thanks to consultant Sarah and x ray staff and students .

After paying for an NHS dentist to do root canal treatment, he could not complete so he sent me to this hell hole. That was 6 months ago. Ive been there 3 times. Made to wait for hours upon hours. Passed from one student to another who …

Awful experience from the triage staff. I got there early and upon arriving the first thing i noticed was the waiting area was fairly empty compared to the big cues i have heard and read about. I was given a ticket number and a long …

Took my Daughter to her appointment.
Department for children’s clinic is on the second floor in the building very easy to find reception and was attended to very quickly. …

Excellent service!!! … Arrive early around 7am and wait and chances are you’ll be seen first or quickest…( But be prepared to wait as it gets very busy) …

Every time I need to speak to them, reorganise an appointment, I wait for hours.
The administration of this place is a nightmare; though the orthodontic team themselves are wonderful you’ll be wading through 3 years of incompetence to get to them.

Superb First Class service. I am so impressed especially in current COVID crisis. Was at Whits end over the Easter Bank Holiday and contacted Orthodontist who’s answer phone referred me to The BOS. I contacted them by Email and the …

I would highly recommend Dr. Matt also nurses Lisa and Mari( can’t remember her name she works with Dr. Matt on the day) . My 4 yr old daughter who were always suffered from her front toothache was finally treated and removed successfully …

Efficient, polite and professional considering they are students learning there trade.

Why on earth is it important to attend a clinic to learn how to look after your brace and oral hygiene when the brace won’t be fitted for at least 12 months once surgery has finished? Very frustrating, taking more time out of school and off work. Crazy system. Feeling cross.

I rang up at 4, was on hold for 1 hour before it cut off .

Sent 2 emails neither could be sent so there website is wrong

Friendly enough staff but absolutely useless., complete waste of time. Purely there to tick boxes to say they have seen you, don’t do what is requested (even from GP). Patronising dentist trying to fob me off telling me what I am/not experiencing, I who I’ll be suing if this turns nasty!!!

Amazing! They took my 10 year olds two roots out with ease, he was calm and didn’t get upset after a awful experience at our own dentist, they are lovely and I can’t praise them enough.

Had problem in April have to wait till October to be seen as jaw dentist available every 2 weeks 1 morning a week so gone to private .same dentist who would have seen under NHS in October.

The Specialist nurse who seen my son today was excellent in her care,consideration and going the extra mile.Once she was aware my adult son is on autism spectrum the Traffic light information could be passed onto the next treatment plan he …

Had loads of investigation done for an infected tooth under a front crown. They must have spent a fortune on scans, cone beam scan, consultancy, all in one department, then referred me on to another department for what I thought would be …

I went there today, and received excellent treatment. Staff was friendly, and professionals (nurse and dentist) who attend me at my appointment were really great!

I have been a client of the student hospital and have been looked after by Edita .. she has been fantastic very caring , and has made the biggest difference to my teeth . Nothing is to much trouble , one day she will be a great dentist

These guys don’t pick up the phone!!!! They tell you to contact them to arrange an appointment but how can you do that when they can’t be bothered to pick up the bloody phone? Maybe they’re too busy eating doughnuts and chatting all day 🤣 …

For those who doesn’t have a dentist or can’t afford one this is the dental practise to use. It is free, coordinated by student dentist and supervised by qualified dentist. Expect a large queue so it is advisable to set out very early in the morning.

I would like to say a huge Thank You to the male receptionist & Clinical Nurse Specialist on duty Friday 13th ( morning) , you both are fantastic caring people , stopping everything you needed to do,to help an emotional wreck…thanks again …

Absolutely shocking, they never answer the phone ever and over the pandemic we had no appointments and have now been taken off the list, ridiculous

I attended the Dental Hospital on Thursday 14th of Febuary because I was in agony with one particular tooth, the staff were amazing, from the receptionist, the triage nurse, Maria the Dentist, the dental nurse, the Radiologist (xray) to the …

Abit of waiting time but worth it as i was seen by petrina wood who has decided too work her magic and give me the smile i want despite my many health conditions she was thorough and made no doubt that there’s alot of work too be done but …

Great experience
I had to wait 4 and a half hours to finally be treated, but the quality of work, knowledge and friendliness of staff made up for that and then some. Highly recommend

First appointment back after lockdown, Jerry on the desk amazing phoned back when she said she would, staff at front door excellent, an the fabulous, talented Shilpa Shah 5 star, bless you all for the hard work you all putting in during this craziness, credit to N H S ❤️

I needed to take out 2 teeth and they leaved me wait 1 hour. After they give a phone number to call and they said I am a different area. Manchester and Heywood are same area

Brilliant staff and a great service. Attending to people in general need of urgent care. Thank god for the NHS.

Atrocious. Avoid at all costs!!!

Waste of time waited 4 months to get appointment an still didn’t take my teeth out. Never go again to this disgusting place.

Thr staff are great!! Lovely people around.friendly and yet professional. Good parking.

They never answer the phone. If you do manage to to get through to actually speak to someone or leave a message, no one will get back to you.

I was there 6 years ago and was very pleased with thE work done by a final year student made me have faith in the denials xxxx

Excellent service thanks

I aggree with comments absoloutely impossible to get through by phone after I have been written to to book an appointment! Sort it out!

Sat on the phone two hours on hold. Still no answer.

Very disappointed with the treatment plan advised.It didn’t meet the expectations for a referal practice.

service is good but they never answer the phone, on hold for hours, or they cutt it off, when they do answer they have bad reception 🙄 …

over 30 minutes on hold so far, back and forth to different departments, need more phone operatives!

Thankyou to Emma Jameson and her team ❤

Emergency dental service is slow in the morning but is a good way to be seen in a desperate situation

Mcr dental school goes more than the extra mile.i had been to two dental practices and they were totally under par making me dentures that neither use nor ornament.i decided I had to contact the dental hospital for professional advice.i had a top denture made by two undergraduate ladies they were totally proffesional at all times in all aspects of the process the denture fits like a glove sometimes not able to remove it which is how it should be absolutely amazing and how the qualified dentists couldn’t do the same I will never know I had a bottom denture fitted today and so far so good as I had teeth out today so will take some time to bed in.the two ladies are a massive credit to mcr dental school their demeanour proffesionalism interest in their work is second to none.the oral department is great also their approach and proffesionalism is fantastic.people dread going to the dentist but coming here is a pleasure.they all make you feel at ease.the people who are giving bad reviews about diffferent aspects of the school are not being fair at all they are all trying to help you if you have a problem with the phones write a letter in and there is no doubt they will get back to you.i had to wait a while but I had the patience to know it was in hand give them some slack due to it being an extremeley busy unit don put them under pressure it won’t help.i just would like to say a massive Thankyou for all the help to get me on track to make life easier with the work they have all done good luck to all of you Regards Robert Behar