University Hospitals Coventry and Warwickshire NHS Trust reviews

You could be dying and either no one answers the phone or when you walk in, the nurses still won’t see you. Between the hundreds of calls we’ve placed, and the constant rescheduling of appointments (on their end), you’re literally dead. …

My recent experience at the University Hospital Coventry & Warwickshire was extremely disappointing. I came in with a broken leg and was shocked at the lack of care and attention that I received. …

I just wanted to say a huge thank you to the nurses, doctors & all the staff on ward 23.
They looked after me with love, care, compassion, made me feel safe and …

Big thank you to nurses and doctors on 22 & 33 who cared for me on my recent emergency visit.
Despite being what I can only describe as swarmed with patients, the swift care …

Last week I had an appointment here for an X-Ray and it was my first time at this hospital. I must say that I didn’t have to ask anyone where to go because the indications were quite clear and I was able to find the right room only by …

I was recently admitted as an emergency due an issue with my heart which was confirmed as atrial fibrillation. The care I received was exemplary and my treatment was swift. I stayed in hospital for two nights and during that time i could …

If I would have an option of 10+ I definitely give it to them. Doctors, nurses, starting from A&E department to surgeons are great, very professional, kindness nurses and surgeons. I was amazed how patient and kind are people who work …

I have been to Coventry Hospital on and off constantly since January with ongoing health issues that are deteriorating. Every time I have been I have been asked what I am expecting to happen from today or what I want them to do. They’ve …

I was super scared to go to this hospital because of the reviews I’ve read. However, all people there were very nice. Dr Day who was checking my lump was very pleasant and has a personal approach, very happy to meet him. An appointment was …

I was for the first time in this hospital and I was amazed how professional and fast they took care of my sister. And the nurse was amazing, had a lot of patience with us and explain the procedure and speak with the doctor’s for us. A wonderful woman and nurse. Thank you Michelle Giorgiu.

Went to A&E this Tuesday, and was seen promptly by a very sweet doctor. He was making jokes and seemed to appreciate my dark sense of humour a bit, and overall made my experience a better one. Only down side is I keep getting texts asking …

My son got admitted to the hospital because he catch a very nasty chest infection.
They wrongly admitted him with wrong NHS number. …

Several appointments recently and all have gone well.

Drove in to a car parking space straight away and walked to the relevant …

I can’t thank all the staff enough. For the amazing treatment i have just received from them for the past two days i spent there. Thank you to the staff on Ward 22 who helped me settle in comfortably . I was blown away when a nurse came …

I took my MIL for an appointment that had been cancelled 3x previously due to staff illness so can’t be helped . This time there was so little Blue badge parking and she registered blind . I couldn’t get parked so we were happy to go look …

A&E ok but only if you arrive by ambulance! If you are a walk in, then be prepared for an 6-8 hour wait and be treated like an inconvenience! All aspects of the hospital are totally disorganised and chaotic. No one seems to be accountable! …

I’m currently waiting on my 8th week nearly the 9th week for urgent surgery to remove lumps of a pre cancerous nature and high risk of turning into cancer. I was referred whilst still in my appointment on the 9th of January, I am still …

I went to minor emergency department booked in by 111 this was at 2am. Went to A &E first then a lovely porter lady wheeled me down to this new department minors on ground floor. Was seen quickly very impressed clean and tidy looking lovely staff as they wheeled me back to my car.

A large teaching hospital servicing mainly Coventry and the surrounding area.

It has a wide variety of medical specialties and the staff are friendly and …

Emergency gynaecology Unit make my us to wait more than 6 hours when it is actually emergency. I have visitied 1st time and had a very bad experience even though there is no que in the waiting room. Instead of helping of patients to recover it is making worst possible situation to happen.

Easily the worst medical “care” I have ever experienced. I had a choice of hospitals to be referred to and this was supposedly the quickest. I know of three other people with a similar issue that had referrals to different hospitals who …

I just want to say a huge thank you to the children’s a&e department especially Mandy .. we can’t thank you enough for the amazing care you gave our daughter last night. You all work so hard and regardless of how busy the department was your care was above and beyond. Also the ambulance crew what a amazing job you do!!!

Had an appointment for CT Scan for my Mrs. Mrs gets changed and sits in the waiting area just outside the scan room. When her turns comes I had to be present with her when the details are being confirmed as she has problem with english …

Absolute shambles, the permanent staff try their absolute best 5 stars unfortunately SOME of the casual/agency staff do the bare minimum. …

left me 7 hours with nothing but paracetomol and a half arsed xray only to be told i need to go birmingham (even though the paramedics said this from the get go) 9 days and 2 surgerys later finally on the mend despite having severe nerve …

I had a terrible reaction to medication and felt that an artery in my brain would burst at any moment. while taking my pulse, the nurse said that I was fine, that I must have a cold. no professionalism, no humanity, everything happened on the 24th of May around 2 o’clock in the morning.

This Hospital is an absolute disgrace. Particularly the Renal Department. Nobody answers the phone and even after leaving 4 messages, NOBODY responds or calls back. If you come across someone called Meena Thakhar, beware of the lies you …

Thank you to Dr Prasad and the doctor that was with him on 19 may (ENT) and the amazing nurses and assistants on ward 10 and not forgetting the anaesthetist team. Amazing hospital and the NHS should be very proud of you all!

I would have given negative stars if given an option. After waiting for over 8 hours, even then I was not able to see the doctor. It took 2 hours to initially book me in and check vitals. Even worse, there is no place to sit, they just let …

Avoid at ALL costs. Three occassions I have been to this hospital. First occassion I arrived via ambulance with a acute shoulder dislocation, left in a corridor for 8 hours no pain relief… second occasion my pregnant partner was told …

Myself and husband had to attend a&e on early 1st of January. We waited 5/6 minutes for a nurse led clinical triage at the door and swiftly sent to MDU downstairs in the main building. My husband was checked in within 5 minutes. It was …

My mum is Amber pathway some of the staff on ward 22 are so rude today I had to help a male Hca change her as he was going to do this himself as they have no staff… I also had to ask them to get a slide sheet as the nurses was going to …

Rude and unsympathetic staff. Doctors asking patients what treatment they expect without any diagnosis. All those years of training and to not be able to treat a patient and the audacity to claim they are underpaid. UHCW is without a doubt a waste of resources.

We found the experience and expertise of this hospital very good standard, very efficient thank you. …

You are a total joke! Someone involved in an accident and none of the doctor is willing to see the patient. Said waiting for more than 6 hours in an emergency section is normal. Well done!

Rang 999 for my partner Ivan Vernon on 7/3/[email protected] call handler stayed on phone until 2 paramedics@an Ambulance arrived(3 persons were excellent)
Was warned the wait in A@E Was 10 hours-ivan waited 10 hours for bloods 2 be …

Back in October I had a back surgery there after being told nothing was wrong with me to then having a slipped disc .. the whole time in there was horrible I was there for around two weeks and all the staff apart from 2 were horrible . One …

My 11 years old daughter was admitted to the hospital twice last year and I’m glad I’ve just found this place to write the review. The A&E service is just disgusting. We’ve been waiting there for 8 hours (only one other small patient was …

Worst hospital ever.
Treated mum who died of breast cancer last year (not MacMillan they were fab) disgustingly so much so she moved to Warwick & Straford Hospital and now I’m …

Good hospital but the parking, food and shops are expensive

Big 5☆ to all the staff that helped me after my heart attack the paramedics the A&E team Dr Bean and his team that did my operation also ward 11 coronary care nurses were amazing nothing was too much trouble for them then met the Doctor he …

Shocking experience! At day to night change of staff all you hear is laughing & joking & no respect for patients. Sleep deprivation, hunger & alleged nurses who can’t even take blood pressure properly & speak very little English. Some …

Worst A&E experience of my life. 12 hours wait and still not seen a doctor. Came in via ambulance too. Uncomfortable metal seats, no beds available, no food and no water. Never again will I use this place. You need to be under special measures!

I would like to know why when your consultant sees you in clinic and diagnosis a problem wich with a xray would confirm you just carnt have one instead of him having to send you to accident and emergency for a average 15 to 20 hour wait …

Had to wait over an hour past my appointment time for a 5min checkup, then 1hr for the pharmacy. Efficiency seems to be the problem, not staffing levels

Ward 42 until last Monday we had always been happy with the care and support given, when we arrived to visit a very close friend he was laying in his own urine, the staff was so busy I helped the care assistant help remove dirty clothes and …

Yesterday I had a pre op assement at clinic6 and 7 and the staff were lively Micheal in clinic 7 was such a supportive and kind person. I wanted him to be publicly thanked for looking after me so well in my ECG

I have nothing but admiration for all those staff involved in my care following a stroke. Without exception, the staff at UHCW were caring, supportive and professional. My most sincere thanks to all.

Absolute horrendous experience. 7 hours of being passed from childrens a and e to minor injuries then back to a and e. After triaged within 20 minutes no communication. Taken off system after waiting for 5 hours then added back on told next …

One of those ‘if I could give zero stars I would’. Incredibly overpriced yet still incredibly hard to find space hence they can rip people off. Also car park is old, terrible and Tiny even for small ish cars meaning anything bigger parks badly which has a knock on effect. The hospital car park has a reputation for a reason.

This review is from my experience In July last year, I don’t know if things are any better but now my mums back in hospital so tomorrow I will call, I live in Portugal so can’t just pop down to the ward, and After many unanswered calls to …

My Aunt was taken in today with sepsis, we knew it was futile from her underlying health condition. The treatment from Hazel the registrar in A&E and the team was outstanding. The care and compassion my aunt received before she passed away pain free and peacefully was outstanding and I thank them all.

The standard of care simply equates to utter neglect. My father waited 4 days for an urgent operation for a bleed on the brain. The after care was shocking with incorrect drips, no physio and a previously fit man left to struggle to the …

Ward 52 could not be more disappointing. They never pick up the phone when multiple people in a family phone to see how an 86 year old lady is doing. It is midday and we currently have no idea how she is doing and whether or not she has had …

OMG was at the hospital last night for approximately 3 and half hours suspected blood clot, thankfully it wasn’t. The staff in the MDU department from check in to triage to doctors and nurses the whole experience was lovely they are such a …

I was admitted to Coventry hospital by my gp yesterday.. suspected blood clot..had all the nessasarry test..which took 10..hrs…staff exemplary..calm collected…had to sit in a chair for numerous hrs.which ..I cannot do .due to my …

Was made to feel it was my fault that they were unable complete the test I was there for. To add insult to injury I have been sent a parking fine of a £100.00 this is after following the instructions of the parking attendant to copy the …

I recently had a stroke threat. I was admitted to the TIA clinic and then to the Stroke ward where I was put through several tests which led to surgery. I was treated with professionalism and skill. I was most struck by the compassion and kindness of all of the staff.

Absolute shambles of a place. School advised my son get seen due to an injury to his eye. Drove in to get my son’s eye seen to after an accident, sent away and told to ring the eye emergency number even though the person whose office the …

Always come across very polite staff.
Yes waiting time could be long , because people coming into hospital with silly things, rather then visit a GP. …

Called for an ambulance for severe sharp chest pain, fast heart beat and not been able to breath we were told they can’t come and to make our own way.I was shocked at the way I was left to feel.this needs to be looked in to as it sounds …

Been 10 hours and still waiting at children’s A&E with a 11 month old. No one bothers to even come and check. Absolute shambles!

The minor injuries unit at this hospital is amazing. Went in at 13:15 and treated and ready to leave after only 2 hours. Staff are friendly and compassionate. Very satisfied with my care.

I M trying to arrange a blood test for 3rd January. I have done this previously but I have tried several times today and the site to book it is closed. It was working last night at midnight but could t book it last night as I was away from …

Staff were mostly all amazing last time I was in hospital, I came last night to the minor injuries unit, where we were not happy with how staff treated other patients, rude and very unprofessional, pulling faces and having attitude to …

Visitors or patients’ parking is terrible! Poor parking and traffic management! Can’t get on time by taxi, bus, car and etc. Don’t think that ambulance is via option for all. I think most of parking is for staffs! No comments about hospital and treatment

Breast screening experience.
When I phoned to make an appointment for breast screening, the person who took the call was very abrupt and impatient with me. …

Maternity services were shocking from start to finish. During pregnancy given conflicting information and appointments. During labour given the same, when it came to active labour I was treated horribly by the allocated night midwife to the …

Such a disappointment on never ending wait at emergency. My 3 years old son is having a swollen knee and the skin has turned blue. I waited for almost 3 hours and when I asked the nurse about my turn, she told that I still have 4+ more …

Worst hospital ever. Un-necessary faffing about. No-one actually bothers to tell you anything. Things done to me without warning or consent. You’re far better off just hoping for the best than coming to this circus.

Ward 22 staff are very stretched, they do the best they can with very little resources. They are polite and helpful but i have saw an increase in members of the public being rude and abusive to the staff of which is uncalled for

WORST hospital ever visited. Have been there many times and on many occasions, i have had a bad experience. It also seems that staff are either forgetting common courtesy, talking to you with no privacy or you having to wait way past your …

When to the kids a&e had to.wait 1hour for the check and this was at 10:30 at night and had to wait 8hours for the xray ended up leaving 6hours before I had to go for my x-ray contracted my gp and they said to go back into the adult section …

Hello strangers my name is Justin if you remember me I want to come back to ae department am I allowed I need help like before no good people putting this hospital down on comments not nice peeps I say it’s the best hospital in the Midlands …

Hello strangers it’s Justin from wolverhampton I want to come back to you on train to Coventry rail station from 2 years ago for you to help me this hospital is the only one who knows everything about me and the staff are very professional …

Absolutely disgusted with the treatment my pregnant partner has been dealt with !! I have sung this hospital’s praises for over 15 years until now ! No words can explain the stroy

Most of the nurses and staff were nice and helpful. However I was really disappointed by the rude and arrogant behaviour of a doctor at the minor injuries ward. When my brother and I came in with our mum to get her treated for a severe pain …

Elderly care ward, ward 20 Natalie in the blue uniform spoke so off hand and rudely to me without making eye contact. I appreciate you are busy but please be kind to patients families. …

Easy to find and easy to park. Last time I went I waited in the car park. This time I waited in the reception area and was well impressed with such a clean and pleasant environment. Bright and airy, plenty of seats, well equiped with …

The surgical assessment ward is the most pathetic unit caz none of the staff members have a proper communication among themselves and don’t even care. I’ve had a problem with my nose bone recently and was referred for a surgical assessment …