Virgin Energy average reviews all over the web

3.0
Total Reviews 80

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    22
  • 4.0
    12
  • 3.0
    9
  • 2.0
    14
  • 1.0
    23
Virgin Energy reviews breakdown:
Google
3.0
80

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80 Virgin Energy reviews on Google

DA
donya ahmed 7 months ago on Google
( 1 out of 5 )

the most incompetent reception team..
nobody seems to be listening? Nobody seems to being doing their jobs correctly? …

SM
Stephanie Murphy 7 months ago on Google
( 5 out of 5 )

Been really enjoying my time here since I signed up! Good atmosphere! Not the best range of machines but not too busy, changing rooms are clean and classes are excellent

CD
Catherine Duffy 7 months ago on Google
( 4 out of 5 )

Lovely gym. Nice staff. Cleaner for the women’s changing rooms is so friendly and helpful. Steam room and jacuzzi is nice as is the swimming pool

HM
Helen Murlis 7 months ago on Google
( 3 out of 5 )

I go to this club because it has a pool that works well for my needs to keep as fit as I can in my 70s. I also appreciate the jacuzzi and steam room And the generally helpful staff when I am on site. …

BW
Bernie Winters 7 months ago on Google
( 3 out of 5 )

Not bad gym although mot many machines
Worst thing is it’s so difficult to get a locket as people seem to leave their stuff there. …

AS
annalisa salah 7 months ago on Google
( 5 out of 5 )

A top club with lovely staff and members too. The instructors are also brilliant, motivated and fun. Denver and Tatinina who are instructors are the best I have ever had, if it wasnt for them I would not go to the gym, they both deserve a medal Virgin !!

QG
Quinn Gordon Black 7 months ago on Google
( 1 out of 5 )

Just saw the cleaner finish mopping the floor and then use the same mop to continue to wipe the touchscreen of the machines! …

AB
Abel Beyene 7 months ago on Google
( 1 out of 5 )

Poor hygiene standards in the changing room and small range of machines. Very difficult to cancel your membership and there never seems to be anyone at reception to answer the phone. Disappointed with my experience, expected much better from virgin active.

CM
Christopher M 7 months ago on Google
( 3 out of 5 )

Good machines and all the stuff just too dark and grey. Windows make me feel like I’m in a prison with the wooden cross patterns. Recommend more lights, lighter colours and more views to outside.

AB
Asia Bubs 7 months ago on Google
( 2 out of 5 )

Ok gym and classes. But the hot tub is always closed, steam room barely works, shower cubicles dirty all the time. Not worth the price you’re paying for when half of the facilities are rarely working. Canary warf & Marble Arch ones are great though

PC
Pierre-Guillaume CANDEL 7 months ago on Google
( 1 out of 5 )

Very poor service
the nursery is meant to open from 9am to 1pm, but the person in charge of the nursery doesn’t turn up at all. …

NR
naomi reid 7 months ago on Google
( 2 out of 5 )

So dirty, every time i go here for a workout, the loos, bathrooms, showers, steam, sauna and especially the lockers are filthy. Surfaces are visibly dirty with hair, coffee, products and old rubbish. Other Virgin Active locations have a cleaning member of staff in the bathroom at all times, but not this one. Please address it.

AA
Alia Al-Ghabban 7 months ago on Google
( 3 out of 5 )

Good gym the app though ia diabolical. Just loads. Deleted and downloaded numerous times. So you get sanctioned when you cannot cancel the classes and unable to book new classes. Kind staff say just call but ok bviouaky they’re busy and you …

PE
peter eatonsquires 7 months ago on Google
( 5 out of 5 )

Super clean. Easy to use app..tells you how busy it is. Reasonable price..80 per month..excellent facilities and equipment..well maintained..Good staff

KR
Kemal Reshat 7 months ago on Google
( 1 out of 5 )

I received a parking fine for not entering immediately, I entered on exit on the day. The Parking Company MET would not offer removal despite being a member and having entered into the system. Virgn Active were unable to support. The fine is £100.

SW
Shenaz Wheeler 7 months ago on Google
( 1 out of 5 )

I was not impressed with virgin active – basic gym and given they increased their guess pass pricing within a week to 20 pds – without informing the members and the staff at the reception were not helpful either as they didn’t even refer us to the manager

II
Iran Irandoust 7 months ago on Google
( 1 out of 5 )

I was in the sauna using a little amount of oil on my face and the lady started shouting and swearing after I left when I heared it I tuned back and said are you talking to me and she carry on swearing I reported to manager on the shift and …

LA
Laura A. 7 months ago on Google
( 5 out of 5 )

One day pass: 20£, access to full facility, gym sauna steamroom, very correct for the price tag. Only easily accessible sauna/steamroom in Notting Hill area.

K�
Kas “Astro” K 7 months ago on Google
( 5 out of 5 )

Good clean facility. Recently refurbished and they got the chlorine amount added to the pool right this time!

NV
Nina Vig 7 months ago on Google
( 1 out of 5 )

Dirty dirty gym , Managment should be ashamed .
The amount of skin conditions you can catch in here is shocking ….
Dust is everywhere
Machines are dirty …. Really groce

VB
Vanessa Beckman 7 months ago on Google
( 5 out of 5 )

Best gym in London. Nice people, great value for money.

AF
Anikka Forbes (#LadyOfVariety) 7 months ago on Google
( 4 out of 5 )

Thank you Virgin for changing the temperature of the water in the female changing room to nice and COLD. …

DM
D M 7 months ago on Google
( 1 out of 5 )

UNSAFE + THIEVES EVERYWHERE

Please avoid using this club. All my items have been stolen in the female locker …

MH
Mas Halla 7 months ago on Google
( 1 out of 5 )

⛔️⛔️⛔️⛔️⛔️⛔️🤮🤮🤮🤮The manager whos called Jonny glass tried to flirt with a girl member and at the end asked for her number when she refused he canceled her membership, this is absolutely ridiculous and shamelessly of their staff …

M
Mani 7 months ago on Google
( 4 out of 5 )

Considering it’s a gym chain they actually have some very good yoga teachers doing their classes.

PT
Polina Tyan 7 months ago on Google
( 2 out of 5 )

Experience is ruined every time due to hygiene. I’ve been to most virgins and this one is unfortunately the most unhygienic. It is really dirty in the spa area, hair isn’t cleaned from the floor and dirt, someone was putting some coffee …

MC
M CISCO 7 months ago on Google
( 5 out of 5 )

It’s hard to find good gym with all facilities satisfying me. It’s certainly ticked all my boxes this branch. I observed hygiene, parking, staff and many aspects as well as people who are attending this gym. I am truly happy with all my …

ST
Sam Thorp 7 months ago on Google
( 2 out of 5 )

The gym you see on your pre-purchase tour is not the gym you join. The infrastructure is well-done, but the staff don’t care. The gym floor is always scattered with equipment. Weights are never in place. The PTs are sleazy. I have never …

PU
Pablo Uribe 7 months ago on Google
( 3 out of 5 )

Amazing installations and machines. Great sauna and steam room. Unfortunately the supervisor (Leena Nasr – Front of House Supervisor) is difficult to contact when you have a request pending (more than 3 months waiting for a £28 refund). Not …

DM
Djamel Mazari 7 months ago on Google
( 5 out of 5 )

Had a very good experience at the Nottinghill Virgin active club. I was treated alot better at this club than others. Especially by a member of staff named Tyrone who made me feel comfortable, he was always welcoming, smiling and attentive …

DA
Danny Adams 7 months ago on Google
( 5 out of 5 )

This is a good gym. The members are
great and I have made friends which is rare for a gym. So great atmosphere and lovely people. …

R
rod 7 months ago on Google
( 1 out of 5 )

Horribly overpriced. Equipment selection bears no relation to customer needs. Customer feedback ignored 100% of the time. …

KO
Kimberley Offen 7 months ago on Google
( 5 out of 5 )

Both myself and my children use this club, my children love the creche and the creche staff are so attentive, kind and friendly. I would highly recommend this club, it is always clean with a vibrant energy. The staff are professional and can’t do enough to help!

OC
Odile Cadiot 7 months ago on Google
( 4 out of 5 )

This is a good gym, but the service is noticeably deteriorating while prices have increased. …

NB
Nick Brandon 7 months ago on Google
( 1 out of 5 )

I was a happy member for many years at this club. Since opening after lockdown many of the classes have been reduced or no longer exist. My favourite teacher Howard was working there for over 20 years. When Virgin Active reopened to his …

B
Bon 7 months ago on Google
( 5 out of 5 )

Lovely gym in O2. Nice and clean.

MA
Mohamed Abdulkarim 7 months ago on Google
( 4 out of 5 )

Nothing I can complain about. Very well looked after place with staff that are helpful. …

SS
SB SB 7 months ago on Google
( 4 out of 5 )

Good gym, sometimes it can get really busy.

KA
Khadija Ali 7 months ago on Google
( 3 out of 5 )

Membership only club, with only 2 options. Need to offer a wider variety of membership options if they want to sustain customer base. Sauna and steam rooms can only accommodate one person at a time for 10 mins each. May be difficult during busy times. No facility to book gym or swim sessions in advance.

DB
Diego Barbieri 7 months ago on Google
( 1 out of 5 )

It’s a great gym! I was a member for 1 year, but then I had to stop for work reasons. I decided to go back recently and phoned them, and they were pressuring to commit again for a 12 month contract – which was not my intention. Very …

MG
Marta Gonzalez 7 months ago on Google
( 2 out of 5 )

I loved the gym first time I visited and decided to sign in because it was clean, the staff was really helpful and the facilities were great ( No need to bring a towel, shampoo or conditioner and the changing room is great)..plus is very …

CB
Chelsea Blacker 7 months ago on Google
( 5 out of 5 )

Very positive experience for me. Lovely customer service at front desk. The pool is not a “real” pool for proper laps I’d suggest it’s a “pool light”. Call me silly, but the staircase freaks me out and I keep thinking something will fall in …

LP
Lara Peach 7 months ago on Google
( 4 out of 5 )

My local gym, never had any issues! Friendly staff and always well-maintained facilities!

JM
jane manet 7 months ago on Google
( 2 out of 5 )

I have been going to this gym for 3 years now and there is a clear lack of management.
1 There has been a problem with the air conditioning in Studio 2 on Sundays for …

HY
Hannah Young 7 months ago on Google
( 2 out of 5 )

Have been a member for years. It used to be the best gym in the area. Nowadays it’s a mess. Equipment is all over the place, mats are ripped, lack of certain equipment for weightlifting, changing rooms are dirty. Such a shame. And whilst all the above is going on they keep raising my membership! Unbelievable.

MO
Mutasem Obeed 7 months ago on Google
( 5 out of 5 )

Great management, great team members and wonderful facilities and clean spaces overall. I had a bit of an issue with my membership and the General Manager was very professional and very accommodating. I would very much recommend joining …

EB
Enid Bajgora 7 months ago on Google
( 4 out of 5 )

This gym is good value and a vibrant place to work out, with the added benefit that virgin active membership lets you use other branches including those abroad. The swimming pool is also a little too small for my liking. The staff here are brilliant.

AN
Aya Nagai S 7 months ago on Google
( 3 out of 5 )

The facilities are beautiful, but the club is basically not managed at all. Classes are a mess and there is no customer care whatsoever – if you raise an issue at the club they’ll tell you to fill a feedback form in one of the tablets, …

ND
Nafez Dakkak 7 months ago on Google
( 3 out of 5 )

Very little value for money if you are here for weight training – there’s only ONE bench press at a gym that charges 90 quid per month. Moreover, equipment is old and there seems to be no interest in upgrading it which means machines are …

VP
V Penfold-Olokosi 7 months ago on Google
( 2 out of 5 )

Lighting is too bright and too many screens, beyonc day to day interactions with staff on reception – who are fine – the customer service is v bad

JE
Joanna Eccleston 7 months ago on Google
( 5 out of 5 )

I am a member of Virgin Active, if you enjoy a swim, then use the pool its quite good. …

LT
Laurent Taibi 7 months ago on Google
( 2 out of 5 )

A guy told me “and criminal stolen my staff last week” that continues 😠😠😠 (nothing happened from the management 🤔) we still use the padlock.
There is regularly some bad guys who stolen in the changing rooms. That cost me …

AG
AJ Gallo 7 months ago on Google
( 5 out of 5 )

Ben, thanks for all your help!

The club is Great!

GM
Greg Moulds 7 months ago on Google
( 2 out of 5 )

DIRTY POOL AND SHOWERS. STAFF DON’T CARE.

The staff and the parking facilities are good, but the club is becoming very …

RT
Rosa Tang 7 months ago on Google
( 4 out of 5 )

Great gym overall with all the regular amenities in addition to separate ladies/mens’ sauna and steam rooms. One of the pricier gyms around. Cleanliness could be better, especially for the membership price.

AS
A.R Smith 7 months ago on Google
( 2 out of 5 )

very hit and miss service. towels stained some staff are quite rude and are inappropriate towards customers flirtatious especially the male staff towards the female customers – very uncomfortable to watch. The heating/air …

PD
Priya Dabasia 7 months ago on Google
( 1 out of 5 )

I’ve been a loyal member of Virgin Active for a number of years, and am a regular twice a week every week to the Street Dance class by NeonFuel. Without any consultation with members, Notting Hill Virgin Active have made the decision to …

FC
Food Coffee 7 months ago on Google
( 1 out of 5 )

Good gym facility – free weights area very small which can be cumbersome during peak periods. Staff are unhelpful, disinterested and there is a very clear lack of customer service – particularly in reference to the people that work reception.

EA
Elcid Asaei 7 months ago on Google
( 1 out of 5 )

Daniel Foster the GM of the gym is the most incompetent, waste of space, deceitful person I have ever come across. I have no idea why or how he was given the job, but he cannot run a gym nor be truthful. One of the biggest waste of money is joining this gym with Daniel in charge.

NY
Narumi Yuki 7 months ago on Google
( 4 out of 5 )

It is always good to come to friendly and high class gym. It is been renovated to become a higher class gym (so I’ve heard) and it is a bit messy at the moment but they are making an extra effort to make customers comfortable, which is nice.

GO
Gareth Owen 7 months ago on Google
( 2 out of 5 )

This I supposed to be in the same class as the most other gyms in the same class (and the pictures of the locker room shown here on the google page are actually of Moorgate and not Notting Hill!) but it’s nowhere as nice as other gyms in …

JC
Jack Cobain 7 months ago on Google
( 5 out of 5 )

Mo is a lifesaver! Incredibly helpful when my padlock jammed in the changing rooms. Quickly sorted the issue and got my stuff back for me in no time. 5 star service.

MB
Maha Borgee 7 months ago on Google
( 5 out of 5 )

Such a beautiful club I highly recommend to visit and join in. Sarah, Ben, Nadia they’re very helpful and welcoming. Nadia she’s also guides me in the poolside and she’s always follows the rules

BL
Ben Leates 7 months ago on Google
( 4 out of 5 )

Good gym, has a pool and extensive equipment. Classes are OK, but with the exception of the Thai boxing wouldn’t recommend the boxing classes. More boxercise than practical.

F
Fabio 7 months ago on Google
( 5 out of 5 )

Great gym and management for the price. I had an issue at the beginning, and after simply providing a feedback through the mobile app they solved immediately. Congratulations.

VK
Vivi Ka 7 months ago on Google
( 4 out of 5 )

Great gym with substantial ammenities

Very clean …

MA
Me Again 7 months ago on Google
( 1 out of 5 )

Expected more. Hugely disappointed. Teachers flirt with students it’s very disturbing to watch, the anti gravity hammocks stench/ smell is so toxic/bad it’s in desperate need of a clean, heard one of the receptionists on the phone on an …

BC
Belinda Chichon 7 months ago on Google
( 5 out of 5 )

Brilliant gym! All staff are so friendly and helpful always there for me when I need there help nothing is ever to much, best gym ever would never go anywhere else now, very up to date gym with a relaxed atmosphere.

HJ
Hazel James 7 months ago on Google
( 1 out of 5 )

Overpriced for what you get it’s not particularly upmarket and the equipment is tied and old. you would expect more paying nearly £100pcm!! Your better off joining a cheaper gym

SS
Sepehr Sk121 7 months ago on Google
( 2 out of 5 )

I have been member for years and I always be friendly to the staff. but staff always had the bad attitude. the gym is old and none of the equipment are good the manager looking at you in why which make you uncomfortable rude and disrespect full. it was local gym

SC
Sheila C Charles 7 months ago on Google
( 1 out of 5 )

I never visited Virgin Active so I can’t be hating the place by giving it one star. It just appeared on my maps page. Not sure where it is or what it does to be honest with you. I had to pick a star so I could let u know.

CM
Cristian Munteanu 7 months ago on Google
( 1 out of 5 )

For all those who are Personal Trainers and you thinking about training at this Virgin, advise you to think once again .. …

BM
Baktash Manavi 7 months ago on Google
( 1 out of 5 )

Overcrowded and dirty pool.

Junior staff very good (receptionists, cleaners, etc.). …

ED
Edmar da silvayh 7 months ago on Google
( 5 out of 5 )

Very nice

TF
Thea Fisher 7 months ago on Google
( 2 out of 5 )

Limited, old equipment and not very clean; convenient location but not comparable to other premium gyms if paying full price for membership; extremely busy at peak hours; lovely staff, though!

FC
Faith Chuidian 7 months ago on Google
( 3 out of 5 )

Could use an extra squat rack or two.

YM
Yoyo Mendez 7 months ago on Google
( 1 out of 5 )

Virgen Active Notting Hill. Poor management, smelling dirty shower, small pool. Rude Yoga teacher. V club is good.
Cheap service, waste of money!

AS
Anna Smoliar 7 months ago on Google
( 5 out of 5 )

Great club!
Let me know if you need a guest pass 😉

JJ
Jean-ali Jiwan 7 months ago on Google
( 5 out of 5 )

Just had a refit! Top of the range facilities with sauna steam and pool. Layed out on 4 floors, it’s one of the best in the country.

Z
Z 7 months ago on Google
( 1 out of 5 )

My wife (a member for 22 years) and I sadly felt we had no choice but to leave the club due to poor management, incompetent staff and below standard facilities

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