Vodafone reviews

Went in to Newbury Vodafone on Thursday afternoon. Couldn’t charge phone. No connection with the charge lead. GEMMA had a go and said she thought something was stuck in the input hole. Then GEMMA got out a state of the art technical piece …

Ended my contract with Vodafone after over 25 years, some of the worst customer service ive ever come across, manager in the Newbury shop has only ever been rude to my partner and I so now I’ve moved my partner and I to EE who gave me a much better deal than Vodafone, simple had enough

I visited the Newbury store after coming across a couple of issues trying to import a number from another carrier. My issue was dealt with quickly, efficiently and professionally by Cameron in store. Excellent service thank you.

I know people complain about Vodafone but I have just received exemplary service!! The new owner Mike is amazing and Mac was so patient and helpful I could not recommend this store more!!!

I was due an upgrade last June during all of the lockdown restrictions and then my phone gave up at the end of the year so had to send to Vodafone repairs. I waited this year from easing of April restrictions for things to ‘quiten down’ & …

Excellent experience today, upgrading our daughter’s phone.
The customer assistant Tom was a credit to the store and very knowledgeable how to suppress our needs. Very pleased with the service and the skills the assistant had, sorting out the migration of data from the old phone to the new one.

The back-end systems were not able to pass through our order (old story, keeping for years).
SOS team was not able to solve it the other day, so we had to make the order on My Vodafone app.

When I pop in to this store people are usually very helpful.

Excellent advice and expertise. I always learn a lot when I visit.

I miss you all and all Vodafone house. I really like your red Ferrari and I will post you my million pounds bill xx

Very helpful staff. Visited a couple times and they remembered me and the details of my situation. Super friendly.

Absolutely very slow response ..the staff over there is very slow in dealing with old customer, ask for how much contract I left, he told me could be done thru app or I had to wait another 50 min event though the shop was preety much quiet …

Visited the Newbury store today for help with changing my phone. Sadly I did not get his name, but the young man who served me could not have been more helpful and friendly. Nothing was too much trouble for him, what a breath of fresh air! (He was a trainee and had a disability)

Other than one mighty computer glitch Every time I go in, the peeps eventually got through and all was sorted .

Very good service at this store. The staff that I dealt with could not have been more polite and helpful.
Would certainly recommend this particular branch.

The staff were polite and very helpful as usual

I was greeted promptly at the door and my new VOXI SIM was set up and activated within ten minutes. Cintia was very friendly and knowledgeable, ensuring the correct bundle was chosen for my needs. From this store visit, I would highly recommend Vodafone.

My worst experience of Vodafone customer service in over 20 years. The member of staff who processed what should have been a simple upgrade seemed to be struggling through a lack of sleep To The point where they couldn’t even be bothered to cover their mouth when they repeatedly yawned. The simple upgrade took over 1h 20 to process.

Good services

Very slow service. It could be more process oriented and faster.

In addition , it does not seem right to force people to sit down while waiting.

absolutely scandalous. they charge you when your contract is finished for the phone and connection plus they increased the price from £42 to 55 pm! when i complained “Jane” tried to convince me all other operators do the same. when i …

Brilliant staff and stock, worth driving from Reading to get much better service.

Not even worth one star. Had my phone for repair work and not being given a courtesy phone and service. Returned the phone after 2 weeks time without fixing the issue and refused to pay out of service compensation. Useless customer care and miserable branch manager. I would not recommend this store or this service provider to anyone.

Got seen quickly and friendly service, downside was that 3 bits of equipment they tried to use we broken, and they had to order in the phone I wanted

Up graded my wife’s phone yesterday to a Huawei p30 as it stated that you received a free gt watch with the phone. When I got to the service desk they said that we couldn’t get the watch as the offer was only for July. Falsely advertised and poor customer service

I was lied to by Vodafone’s phone sales team, costing me almost £300 extra over the course of my contract. Their customer service team called me a liar after ‘losing’ the recording of my conversation with their sales team and just kept …

Helpful staff and sorted out what we needed.

I think I set a new record in this store, I was in and out getting a new contract setup, credit checked, SIM issued and activated in 10 mins flat. Just well as I was rushing to the cinema at the time!

If you Google it you get a Three office. People are a bit vague and you can’t get a straight answer to and thing. They have massive car parks that are crying out for solar panels but don’t hold your breath.

Very professional friendly service, headed by Mike.

Very good service, all staff very polite and patient. Explained all very well and answered all my questions

Very good service thanks for staff ⭐️⭐️⭐️⭐️⭐️

Be so careful working with Vodaphone as a business. I have worked with many, 100s of companies in my time and my 100+ contracts with Vodaphone have been by far the most painful! Would recommend looking anywhere else to be honest. EE Seem much better so far.

Both staff members were very helpful and fun to chat with

Very friendly and efficient, couldn’t have been more helpful

The customer service is improving but the charges for simple services are still too high.

Nice and clean, great layout, and Morgan was more than helpful

So far what I was told by the sales assistant has not happened. And it’s costing money . Why do mobile phone people have a poor reputation… .because they don’t do what they say.

Staff are friendly and well trained. Level of service is exceptional.

Totally useless as per normal, they put you onto 3 different people and still you can’t get a straight answer.shame you can’t do zero stars

Staff very helpful once you reach the head of the queue

Extremely helpful staff and open on sundays unlike some other phone shops.

Only give two stars,some times staff are good at what they do,some times not

Loved it!!

Very prompt service and always care for customers

Miss sold a deal..watch out this is a retailer that quotes prices EXCLUDING VAT but don’t tell you that until you get your first bill.

Great customer service at the Newbury Store. Vodafone’s flagship store for best and welcoming service. I have been with Vodafone for 12 years.

Vodafone Egypt became worse and their bahaviour with customer getting so bad and they ignore us when we have technical problem and director refuse to reply us.i have a problem in my data line since february and until now is not solved cuz no supervisor calLed despite trying several times to call them t

They don’t seem to want my money. No good deals for existing customers.

Busiest phone shop I’ve ever been in. Staff try their hardest but expect to have to wait

Hate this shop you can waste so so much time in here waiting and very rarely get your problems sorted out

Quick and easy to speak to someone

Very poor service from the staff in this Vodafone store, the guy at the front of house does nothing to help customer relations, spent most of his time out the back.

Great customer service and by far the best mobile service

Had to collect my order, handy I suppose,

Excellent service and customer support

Vodafone plays a big part in Newbury .having there H Q. In town .it would of been nice two have a better Vodafone shop .to go with it .

always been helpful when ive been in.

Very helpful and patience staff

Good advice on available offers by staff

Wait 30 minutes to be told they dont have an iphone 5s

A team of people that can’t do enough for there customers.

Told me to ring customer care not helpful

Very helpful and friendly.

Hidden charges which weren’t explained

Disgraceful service rude staff.

Shockingly poor customer service

Comprehensive store for everything Mobile!

❤️

Very quick service

Very poor service

Newbury voda fine is very helpful

All good and friendly

Best and most helpful vodafone shop

Awful customer service

Good service.

Always Vodafone very helpful

Good offers

Love it

Lazy Cretin Thieves

Excellent

1 hour on hold if you can type your number in as quick as eusain bolt ok if not 25 mins givung your postcodetake i undweatand out of the vcabulary the advisors clearly dont i char last week 2 hours to give new number gone fo pay today not bothered updating phone number all head office numbers lead fo same number numbee not avaulable ask for a manager can see them aat back with a panatella speak english or take rhe company out of uk weve had enough
Cant even type or edit its so poor