elephant.co.uk reviews

Most horrendous car insurance company I have ever used. Take 50 years to answer the phone and emails go unanswered even though I’m still waiting for an update which I was told would be given to me in a liability dispute. Overwhelming …

I was rear ended by a driver that uses this company and thought that would be the worst part, unfortunately not. Wait time on hold every single time of 1-2 hours hearing “your call is important to us” . Unfortunately not important enough …

Spoke to Josh from the renewals team today and he couldn’t have been more helpful. After receiving a high renewal offer I called to discuss how we could lower this and he saved me a total of £209 through a short 10 min conversation. Also was not kept on hold and the conversation was put through immediately.

9 years as a customer. Today I have left as they increased my renewal quote 80%+ with no reason. I asked them to explain why x2 and I was ignored. A new quote was offered but it was no where close to other quotes I have received. I …

My car was stolen on the 16/10/2020 and im yet to recieve my claim. They have fobbed me off for over 2 years saying they are waiting for the police report. I have been in contact with the police on multiple occasions who have repeatedly …

Pray that you never get hit by one of there drivers iv been on hold for over 3 hours still no sign of getting sorted. Just get past from person to person. Have to explain the same thing over and over and they still can’t put you through to …

Dreadful customer service – be warned if you use this company and need to make a claim you will have long waiting call times (in excess of 2 hours a time) but you will find you need to hang on because this is the only way to keep moving …

Asked for insurance online. Included all personal details. At end was told I would be contacted. No one did but over the next few days received junk mail and texts like never before. Related?

I have found elephant to be reliable with great customer service. Always well priced with competitive quotes, haven’t needed to leave as my quote from them is always cheapest

Still on hold, phoning to talk about auto renewal for my insurance, I received the auto renewal today via email. When setting up the policy last year i requested auto renewal taken off, my new quote is £980 my other quotes online are £580 …

Using Elephant for nearly 4 years and had no issues. Customer service was mostly quick and helpful. Price is slightly above the cheap competition, but when I fitted modifications to my car that did not cost me any extra money and when a rock hit my car’s windshield they got that fixed for 20 pounds at my own house within a few days.

I have been their customer for 6 years. Never failed a single payment never made a claim, but when I sold my car in the end of September (policy was due to expire on 11th of Nov) they charged me with the “cancellation fee” of 27gbp!!! When …

They must have cheap rates. But if you ever have a claim, good luck collecting! I had a door dent from an Elephant Policy Holder. Customer service was practically non existent. I was passed around from agent to agent. After 40 days in the …

Passed agent to agent. Long waiting times and having to repeat information to each different agent. Was asked if I wanted their solicitor team to be in contact, said no as going through my own and my details were still passed on followed by …

Beware of the £60 cancellation /admin fee. Despite paying for a months insurance I didn’t need, there are many hidden costs with this company. Sad as they had been helpful at points during my cover.

Everything was fine. No problems at all. And then after cancelling, the agent said everything was settled and I was due a refund of £15 and then days later received an email saying I owe a payment of £78 and sent me a default amount for the …

The customer service is non existent. Passed from pillat to post….I have been driven to insanity by direct line and elephant. I was the victim. Its affected my life health and work. Its been one of the most negative experiences of my life. All I wanted to do was ask 3 questions today and no one could help.

Started my insurance in November 2021. Elephant offered an £20 Amazon voucher if I install their app on my phone. I did that and since then contacted Elephant a few times in regards to the case. Despite that, I still didn’t receive my …

I am a current customer and in desperate need to update my account from international licence to UK Licence (As I passed my test).
My examiner told me that I can’t drive my car on international Licence now as …

I have used Elephant now for around 4-5 years. Every year without fail they provide the best price to me beating all comparison sites. In April 2020 I unfortunately had to make a claim and within 4 days it was solved and almost finished. …

I’ve been with elephant for a year now and I think the customer service is amazing. I haven’t had to contact them allot although when I have, they’ve been very quick at responding and very easy to talk to. Finding documents through “my …

Appaling to charge someone £59 to cancel a policy after a car unfortunately has been scrapped. In these times of extreme austerity this is disgusting! …

AVOID THIS COMPANY AT ALL COSTS. You have been warned.

Only use these guys if you’re looking to throw your money away or you plan on …

If you call before your renewal they will match your old quote or do a better quote matching what is lowest on confused.com – been with them for 4 years. Great with breakdown cover, had to use that several times now. Great customer service. Haven’t claimed with them yet, hopefully will not have to

They have renewed my Innsurance without a word of warning, not one email, no letter, I did not request it, the onus should not be on the customer to have to cancel. Automatic renewal with no warning should be illegal.

Shambles. Impossible to get hold of, don’t reply to emails or answer phone calls. Been trying to sort out a claim from JULY and it’s STILL not sorted. Not even worth 1 star.

Insurance was automatically renewed with a very bad price so I called many many times to cancel within the 14 day period but had no answer or reply, so now they want to charge me £55 just to cancel! Daylight robbery. They also dont reply to emails

Horrible customer services , I called them many time and they put me on hold for hrs and no one answer the calls , Horrible customer services , zero star , DON’T WASTE TIME WITH THEM

Caitlyn was outstanding and service impeccable, highly recommended

If you want a Insurance company to admit liability without investigating then this is the company for you. An absolute shambles where claim handlers cannot even give you a straight answer to a question. Dont waste your money on this people …

Rubbish!
Tried to renew a cover over 2yrs after a cancellation. Without any notification nor authentication!!
Fraudsters!!

Today the 1st July I called elephant insurance at 1pm (lunchtime is the only chance I get and most are closed)to amend my policy and was on the call for 12.51mins to the MOST helpful kind person for customer service , I did not get his name …

Giving them two stars cause their IOS application is horrible and never works. Same as their website, its always so buggy and can never do anything on it

Terrible company for ridiculous cancellation charges on my car insurance wanted to cancel my policy with 3 months left and was told I had to pay for 1 months charge and a 55 pounds cancellation fee total rip off company stay away at all costs still having problems cancelling my policy

I never made a claim with them, although I think the call centre person was approachable, the annual premium sounded fair and address/vehicle amendments could be done through the website at a discounted rate.

Terrible service . Don’t answer phones . Unhelpful when the finally do . Avoid at all costs !!! Take your money and do nothing to help

Very easy to get through when my car broke down, they sent AA in 10 minutes and my car was sorted in half hour. saved me a lot of money

Very helpful when cancelling my insurance.. I would definitely use them again

They would not investigate the claims, directly conclude since in that way they don’t spend time and money and they do get their money the year after anyway

My partner has nothing but issues with this company. Unhelpful and rude. Do not suggest insurance with them!

Very satisfied, had to change vehicle young lady was very helpful on the phone and had everything done quicker then I expected.

Never answered phone very very bad insurance company never recommend 😔😔😔😔😔😔 …

impossible to get hold of when you need to make a claim

Unhelpful customer service and massively overpriced! Go elsewhere!

The worst customer service ever !!

Good

Rip-off

Good service!

Spot on place