Wayfair.co.uk reviews

This is the Ridley wardrobe !
It arrived with a warped mirror door (hence missing in the attached photo), a visible hairline on the front of the right door and few other issues as we went …

Substandard flat pack wardrobe sold at high end prices. So badly manufactured and Wayfair have deliberately disabled customer reviews so we can’t warn each other.

Not very useful customer services. Couldn’t care attitude. We were gifted a cot bed from Wayfair a few years ago but as we already had a cot we have not used or assembled until we had our second child but upon opening the package we …

Logistics and operations need to be improved. I have ordered twice from Wayfair and both instances encountered problems. The first order delivered a damaged item (wasn’t worth the hassle returning as the defect was only spotted after it was …

I purchased two bedside cabinets, within 18 hours I tred to cancel the order, but they stated I had to receive the delivery then arrange a collection. What I nightmare that was. The collection company lied about coming for the …

Wayfair- what a disappointment. We decided to buy a TV unit from this website, beginning of November. the one we wanted initially was out of stock ( am not sure what this means to them because clearly no one of the units was in stock after …

Item ordered on 3rd May, paid in full. Estimated delivery date was 1st June (which is lengthy to begin with), now being told it will be delivered on 21st June, after chasing them!!! Not their finest moment!!! I can see from the reviews and …

This is the worst customer service I have seen so far, the item was sent from a warehouse based in Germany and after two weeks of waiting the item never arrived – they won’t help your or give you solutions at all, they just go with …

Do not use this company. I ordered a sofa which arrived with a missing cushion. Asked for a replacement and was given the run around until finally told that actually the sofa had been discontinued, and I could either have a badly stained …

After having waited 3 weeks for my item to arrive, the customer service team decided to cancel my order without consulting me. I got in touch to not only query what happened but to explore my compensation options for the huge inconvenience. …

Just awful.
Ordered a desk which clearly stated in stock and a delivery date. They took my money instantly. …

I have used Wayfair countless times both in the UK and Canada- and it has always delivered. If (only once) the item came faulty, it was immediately and hassle free replaced through amazing customer service. Would definitely recommend!

Not very good.

I ordered from them for them for the first time, my item somehow went missing in …

Today I received my TV stand. There was always communication. First the product arrived. Two days later the person arrived to assemble the TV stand. This is how it was established in the first instance. Thank God everything arrived in good …

Please please DO NOT ORDER FROM WAYFAIR.
0 stars …
They have taken my money and are refusing to give me a refund. I’m having to go …

Purchased this item at 2200hrs on the 8/1/23 cancelled on 9/1/23 at 0530hrs.

Sent item anyway and promised me not to worry they arrange collection and issue …

Very bad services, I ordered on the 3rd of December and I was meant to get my delivery on the 7th, it never arrived and I called them on the 20th after waiting all this long and being patient thinking that they are extremely busy; I called …

Waited in on our given delivery day time slot, which came and went, making me late for work to do so. After our supposed delivery slot. It was then sent out the following day without checking to see if I would be available to receive it and …

If I could give it 0 stars I would. WORST COSTUMER SERVICE EVER. I made an order on the 29th of January and it was expected to be delivered on the 1st of Feb, it is now the 20th of Feb and not only is it not here, it isn’t even shipped out. …

I have mainly had good experiences with Wayfair so far, but for the last order I placed, they failed twice to deliver one item late in the afternoon after I specifically asked customer service for late delivery MULTIPLE times, and was also …

faulty bed that has broken 4 months after getting it. That I paid a big amount of money for an also paid an add on amount to a 3rd party company that you have a contract with to put it Together. My account is apparently with the executive …

I have been waiting for a console table since 8/4/24 DHL stated on tracking information that it was delivered, but they only took a picture of a white car.
I then requested for the item to be delivered on 13/4/23 but to no avail, still …

Would give 0 stars if I could! Customer services is shocking. Ordered a rug specifically because of the delivery date. It wasn’t my first choice but I needed it for that date. It’s been 3 days and DHL just said ‘delayed’ with nothing else. …

I never leave public reviews, but this experience was SO POOR I felt compelled to warn others of the exceptionally bad service provided between Wayfair & XDP. Useless tracking, no clear way of resolving the issue between Wayfair or XDP and …

What an absolute scam this company is! I place my first order which was meant to be delivered within 7 days. I then got notified that it will be delivered that it will be delivered one month later. So i cancelled that order and placed an …

I am absolutely appalled at the service and bulling of this company. I placed an order with them of a bed which I was told would be delivered on the week starting on the 24th of April 2023, The day before I get the bed , I got a message to …

Update: We have used Wayfair again and their furniture and offers are quite good. Changing my rating to 4 stars because the customer service is a bit difficult to deal with. …

I bought a rug, which was due on a day that both my husband and I were both home all day. Nothing came. No message to say why. Tried the tracker – first it stated there was problem with address, then later stated no-one was home! Still not …

I really don’t understand all of the negative reviews here – Wayfair have always been excellent with their delivery with me. I mean they can’t guarantee a time but it’s always arrived and their customer service is definitely one of the best …

I had bought some dining chairs from this company a year or more ago and was not impressed by the quality. But I needed some CD shelving and surprisingly there was little available online that looked half decent. Went for this product and …