Moonpig reviews

This company have serious issues. Just read the posts here 😂 I used this company for many years. I had many good dealings. While things were being delivered as they should there were no problems. When things go wrong they do not have the …

Disgusting!!! Ordered a Mother’s Day card and nearly a week later still haven’t received it! Emailed you to say I want a refund! This is the 2nd time now. Absolutely useless company, I’ll go elsewhere now when I’ve deleted my account!

Terrible attitude to customer satisfaction. When Moonpig dispatch late and therefore a birthday gift arrives late, all they offer is the postage charge back. After pushing they give a £5 credit note on a £40 order, a derisory offer for the embarrassment caused. And say that’s it. And they regularly dispatch late. I’m going elsewhere.

If you need a card within 4- 5 days then don’t bother. This company clearly have not enough staff to get through the orders. It used to be delivered within 2 days but now it’s 5. Not a great service for when someone forgets to buy a card and wants to rely on a card service

Beware. I received a gift mini rose bush in rather poor condition, small and not like the image on the website so I went on to the Moonpig chat, told that I was 197 in the queue but that wait times were no more than 20 mins. 40 mins later, …

Disappointed with the last orders on Mother’s Day, purchased a lot of things and spent a lot of money, flowers were a disgrace, paid £90 for a bouquet and half of the roses were broken. …

Absolute shambles. Flowers for Mothers Day sqaushed and seen better days. Flowers were from my daughter with no card, but a card from my Grandson.

Worst service ever
I have ordered a birthday card and 2 weeks gone still haven’t received and even did reorder but naah nothing came 👎👎👎👎 …

Still waiting for a birthday card to get to its destination ! Over a week now completely joke! Email customer service no reply , there bot app is hopeless. VERY BAD COMPANY! AVOID AT ALL COSTS !

Moo pig do offer great cards and gifts and is ideal for overseas customers who forget to get cards away to family and friends abroad on time! They offer a great choice of items also! I have one major complaint and it is , why do you offer …

Paid for next day delivery, a week later still haven’t arrived. Online chat was terrible, won’t use again.

I am very mad! Added a present because the website told me the order could be deliverd the next day when added a present. My niece her birthday was A WEEK ago and the card and present is still not deliverd. I want my money back!!

We received a birthday gift from a friend. However, the gift was stolen at the concierge. We contacted Moonpig about the incident, and we got a prompt response from the customer service team. They immediately replaced the gift, and we received it the next day. Overall, we are pleased with their customer service.

Just ordered my card for next day to find out it takes 3-4 days .. WHY CHARGE ME FOR NEXTDAY DELIVERY NEVER USE THEM AGAIN

A total rubbish service, ordered two cards at the same time, notified my order had been dispatched, only one card arrived on time. This is not the first time this has happened and Moonpig has let me down. I will not be using your product again and advise anyone thinking of using your product to go to a different service provider.

Customer service is non existence I have no idea how they are still in business. Card’s take forever to turn up and it’s impossible to contact Customer service. Absolutely terrible

Very poor customer service. They have automated their processing which means that once you’ve ordered you cannot change anything. The system had incorrectly saved my delivery date. I got in touch with the company 5 minutes after I ordered …

Terrible. The card was for another woman and the flowers were awful. Never using them again

The worst customer support ever. Placed a valentines card but forgot to edit front page of the card. Even though on the site and app say you can amend your order before it’s shipped but not according to their customer support. After waiting …

My wife ordered me a Father’s Day card and present on 16th June to be delivered on 20th (Father’s Day ) . It did not arrive . There’s no phone number to call customer services so here we sit on 22nd nothing delivered and their email reply …

My card didn’t arrive at destination – emailed customer service and got a very speedy response from Leah and the issue was resolved within 10 minutes! Super impressive and very good customer service! In terms of the card going missing in …

The cancellation system for gifts is ridiculous. There is no option to cancel a gift once it’s ordered, instead you have to contact them on their ‘chat’ which you have to queue for and when you eventually get through you sit staring at your …

My friend passed away last year and today is his birthday. I order flowers and a card on Friday to be delivered to his mother yesterday to let her know I’m thinking of them. The order was never processed, and when I contacted moonpig …

I ordered flowers and a card for my fiancée for the day we were supposed to get married before Covid forced us to move it. …

Ordered a card, now 13days ago yet haven’t received it. Contacted by email with no reply, so have now sent another. Even with delays it should have been with me in 6 days . Really unhappy as feel it’s a really poor service that they can’t …

Order flowers that never opened. Complained and got the brush off. The card was ok except for a random white line across it. Will use another provider in future.

Ordered May 2nd for Mother’s Day with first class shipping. Two cards, one for my wife and one for my mother sent to two different addresses. As of May 15th neither card have arrived. Sent an email to customer service only to get a response …

How can an order be showing as processing for 5 days when you promise same day dispatch?
Sorry Moonpig, you have lost my custom.

Customer service seriously lacking.
Took over 45 minutes to have a phone call answered and then another 20 to get a name changed on an order (flowers and card). No hint of understanding or empathy …

If I could leave no stars I would. Not once but twice Birthday messed up because of delivery. Awful company will not be using them again. Funky pigeon all the way

I seriously believe they do not send anything and wait for the complaints. How often do you ask if someone got your card? Great business model. I sent a card for my mother to her grandson. It did not arrive. It may be the last card she ever sends him for his birthday. Disappointment city.

I have continually been let down I am currently waiting for Christmas cards I was told have been delivered to my address that I cannot locate anywhere I have asked both my next door neighbours they haven’t taken the delivery for me baffled

Absolute garbage, flowers broken and dry. Crafty company no longer have a contact number. Portal 24th in the queue. Money grabbers. If you have any morality please put this right. Mothers day for Mrs Cooney from James Cooney. Look it up on your records.Flowers sent: Mixed Lisianthus.

Mothers 80th birthday card hasn’t come I ordered it 5 days ago first class and her birthday was 3 days ago. My best friends 40th is in 6 days so I’m guessing that won’t be here either. My mother’s is also in 6 days. Very unprofessional. I …

I am glutton for punishment
In April 2019, I placed an order for a wedding anniversary of my sister’s, only for her to receive a card which was for someone else. I e mailed and complained …

Poor service as usual.
Won’t use bad pig ever again, ordered a card, balloon’s and gift for a 21st, all delivered separately by different services. …

Site wouldn’t let me edit the front and pretty expensive.
This price doesn’t include postage.

I ordered a fathers day card with all my children on there. And recieved a happy birthday mum on return. I have e mailed 4 times with no reply, i have tried the live chat which i was number 54 took to long, and i have rung and the answer was not taking calls at present . I wont be using moonpig again

Recently purchased a card from moo pig to the tune of £6.29 and it wasn’t delivered till two days later than promised (despite giving5 days notice and then telling me it was posted first class on the day of ordering!) they obviously do not …

Very disappointed with Moonpig and their useless courier service Yodel. Placed my first order the other day for a letterbox flower set. It never arrived. Yet the tracking from yodel said it did. …

I didn’t received my order it should suppose to come yesterday but no luck and no benefit anymore rubbish service

Arrived on time the card was good, but the mug I ordered turned up smashed completely in two. Not impressed as it’s for Father’s Day and now I have to go and find something else. Not one word saying ‘fragile’ on the box and the courier was as miserable as owt. Not impressed at all.

My godson ordered flowers, cuddly toy and chocolates for his wife on behalf of his three beautiful children. He was embarrassed and upset when they arrived. The flowers were wilting and mouldy, not what he was expecting at all. These …

Ordered b’day card for my son’s 13th birthday. Paid £6.49 for special delivery guaranteed by 1pm. Now 6.30pm and hasn’t arrived. Moonpig refuse to refund

I would not give this company any star rating as they are lousy ,Still no reply to our complaint after 10 days totally LOUSY service as they could not even be bothered to ring the bell just left the Mothers present from my son to my wife on …

Yeah, gone are the days when Moonpig was good and cards used to arrive next day… You have to order at least a week before the date for Moonpig to make and deliver the card now… All for inflated prices… Shocking service these days

Good quality cards and service.
But even though the card editor is fairly simple to use – it could do with improving. This is the only thing that drives me nuts. That and not having an option …

Not impressed with this company! First time I’ve used them and most likely be the last. Sent a query over 4 days ago about an ecard paid for but not received by my friend. I’m still waiting for the query to be dealt with! Customer service seems be be non existent!!!

Still haven’t received my husband’s personalised birthday card after waiting 3 days (I paid for first class stamp service). Contacted customer service and no answer. Very disappointed.

This company does not know what customer service is. When things go wrong the customer should have an opportunity to speak with a human to get it resolved. Currently emails direct you to a customer service number and if you call it they …

Cards are delivered very fast and are great but there is no envelope included why??!

imagining they even have a so-called UX department, for such terrible service.

Got a surprise card of my dad to my son wrong date was a surprise for his birthday 19th December sent it 19th November

Sent somebody else’s card to my partner on Valentine’s day.
Grave, potential relationship-ending error that was not appropriately rectified by customer service.

Shanice seams to think it is acceptable that my wife’s flowers and birthday card arrived the following day after her birthday and also left at the back door by Yodel even though we were in the house, She now wont reply to my email, This is …

I’d give zero star if I could absolutely a joke of a company ordered a card nothing reordered the same card nothing contacted the waste of space customer service reordered 24hr tracking nothing absolute joke

This is the worst card app ever, it tricks you into ordering more cards and large cards and you end up with a large charge too. It’s so difficult to navigate and the categories and selection not great.

Spent a fortune for a special 50th birthday ordered a week in advance and they missed the fibrry date avoid at all cost now I want a full refund for the champagne flowets and card

Worst company ever. Delivery is poor. Live chat is unprofessional. They lie about delivery. Never again

Terrible. One of the Roses died in a day. So disappointing. They gave £5 credit which is not good enough. The rest of the Roses looked pale after 4 days of arriving.

Never received my card

They’re awesome. Huge catalogue and great service. Ordered flowers and cards and everything arrived on time.

Card arrived two days late and I paid for 1st class postage.

First time used Moonpig app…created personalised photo cards…great value for money, excellent quality and arrived next day..will definitely use again. Thank you Moonpig

Moonpig failed to deliver Christmas card, emailed them a week after expected delivery of which they totally ignored to reply, thanks moonpig taking my money and not providing services AVOID!!!!!!!!!!! don’t waste your money

Absolutely superb service, can’t fault Moonpig. Just had something special sent to my mum miles away, fantastic correspondence, she’s over the moon …..pig

Failure at delivery. Failure at customer service. Exceedingly poor.

Damaged and missing goods delivered late. Impossible to get to contact anybody.

I have sent several emails since last week and not one has been replied to absolute dreadful customer service

Dispatched far too late was not delivered on time. Poor service

Four christmas cards were not delivered.

Good 😉

All the stuff is top standards and is perfect in every way

Simply Awful