West Middlesex University Hospital reviews

Unlucky enough that I had to visit the hospital for a scan but lucky enough nothing to worry about:-) The hospital was very clean and it even had an M&S inside. WOW! And a Costa! Wow2 🙂 A big thanks to the team for offering weekend …

The West Middlesex University Hospital is easily accessible and has a big parking space for the people comes to hospital and for emergency unit there is a drop and go. Inside the hospital there are stores like M&S, Costa and WHS for the …

Absolute shambles of an experience in a&e. Waited 4+ hours for my autistic partner to be seen whilst she was in distress with a buss lip and broken teeth only to be Rudely denied accompanying her to her assessment. Staff were so rude …

i have recently been to your hospital twice, within four months. i believe your nurses, doctors, and other staff are excellent. Also I believe they deserve a pay rise. In regard to the 111 service, what is that all about? Give you a ring …

I spent yesterday in the A&E Dept. The treatment that I had was amazing from triage to when I left. The team in B Majors were kind, hard working and professional. I had X-rays, CT and MRI to check my injuries. Everything was explained and I …

The emergency department is a complete chaos. I had a terrible experience today with the receptionist lady who didn’t even listen to me properly and sent me home with a 2 year old child who had a sharp object stuck in her nose and offered …

I have never met in England more rude people with absolutely no sense of compassion. The receptionist was just moaning on how todays shift was her most difficult shift in her career. You try to ask one simple question to relief your agony …

Having delivered my first child at this hospital, I was overwhelmed by the pure kindness, professionalism and care from all staff I came across, right from the antinatal team, to everyone in the Labour ward to the support in the postnatal …

To all hospital staff and administration.

People visit the hospital because the are in pain they have issues of health etc …

Attending West Middlesex University hospital last night checked my sister into AnE at 6.30pm the wait was long but expected. We then got called in she had bloods and observations and moved her to Majors C and put her in a room. From there …

I had an appointment at the radiology clinical x ray department. The team who looked after me were excellent and went above and beyond to make sure I felt comfortable. From the second arrived I was briefed about the whole process and asked …

First of all I would like to say how they have ZERO TOLERENCE POLICY board clearly displayed for poor public and patients yet on other hand no training to staff on how to speak with etiquette let alone good customer service. The front …

Referred for assessment but had to cancel when I tested positive (LFT) for Covid (which I could only have picked up at the West Mid when I attended the pre-procedure PCR test). Was still chasing one year later – after my emails were ignored …

After experiencing two losses previously the team have worked hard to get me the support I needed to get through my pregnancy. They have been so supportive and non judgemental. Every member of the team I’ve been in contact with have been …

Visited the Urgent Care Centre and a huge hats off to the staff. They were inundated due to the junior doctor strikes and the department was full of patients with hardly anywhere to sit when I arrived – they looked after me very well, …

The worst experience today from Iram Rodrigues at the triage ward yesterday with my dear wife. Her comments “I am not doing this again, I have been baby sitting all these patients all day”. She was highly unprofessional and a complaint has been sent to NHS England for her behavior and rude comments.

Came to West Middlesex for the first time. Even though the urgent care was bursting at the seems I was taken to a&e. The staff and doctors were absolutely amazing . I was in and out treated in 5 hours with x rays and bloods all done. This is unheard of! Hats off to the staff in A&E thank you! 🙏🏻❤️ …

Visit UCC on the 18th of May 23 at 1pm .Westmiddlesex Hospital should be aware of the language and attitude that one of your UCC young female employees is using. I couldn’t believe my ears. I don’t know how many people she has offended, but …

Excellent staff, nurses, doctors and service. They are very helpful and knowledgeable. Hospital is very clean. I haven’t even waited more than 10 minutes to get help. Thank you.

Worst Indian Female A&E Paediatrician –
very rude and impatient.
The doctor from 111 advised us to visit A&E because our 11 month old baby boy had fever for 6 days, started vomiting after having antibiotics, and had …

Male Asian nurse in the reception of A&E is so rude and doesn’t know how to talk to patients. If they are underpaid then you find another job. This is not the industry to be rude to patients at 4am coz you’re not getting paid enough. My …

Dr Adam Hussein was incredible, helped me face my fear of needles and helped me get to grips with my drip and treatment. I never thought I’d be able to feel comfortable in a hospital and he completely changed that.

The staff are extremely rude, by this I am referring to the receptionist who answers the calls. Please hire people that are nice and professional, this sort of behaviour is unacceptable, she hung up the call mid conversation and had a nasty …

If anything there as zero I would have rated that. I am writing this as a support with a patient, we have been waiting for more than 3 hours with severe chest pain and heart problem in A&E queue but not yet called. I think they all treat a …

Well maintained and cleaned. Have kiosk to self check in. I went there for referral visit, and my doctor carswall is amazing. Went there for A&E, such a long wait as usual but the doctors are amazing. So far happy with NHS. It has pret, mands inside, for food and coffee.

So unhappy with the service my mum was provided spoke to one of the staff members from the rheumatology department Nick. I had requested an interpreter and had spoke really rudely and had said it is not possible. It is there job to look …

The doctors who saw me were great, Dr Mustafa Mohd Osman who saw me in the urgent care centre, was claming and reassuring, he diagnosed me and passed onto the A&E dept. I had a long wait but this is expected and people have to accpet this …

This review is for their parking system which is first of all so expensive. £3.50 for 2 hours but the machine doesn’t give change so it’s £4.00 for 2 hours. Secondly we can’t pay for parking by phone. So it’s such an inconvenience for the …

I saw a mother approach the reception desk for the second time as she has been waiting for over five hours for her young child to be seen for a constant coughing fit. The receptionist told her to stop asking her all the time and just wait. …

The nurse and the receptionis are so rude they even not talk to you kindy they are so disrespectful and racist I was in the emergency department but I will never get back there to much disrespec

Most of my scans and appointments have been at this hospital as I live in Brentford. I have NEVER had an issue with this hospital. Staff are helpful, even the men directing us with the appointment and Carpark machines were helpful. When …

I had such a good experience there. Left a message, had a call back within the day. Dr Lauren Bull was kind, helpful, a great communicator, I felt in very safe hands. And so was her colleague who chaperoned for the procedure. I have …

Staff generally friendly. However, A&E wait was much longer than 7-8 hours both times I have been in two months. I don’t understand how the patients waiting time work but there are patients waiting over 10 hours for more severe injuries, …

Just wanted to say a big thankyou to all the team in the maternity unit. Amazing staff who were all so kind and helpful during my daughter’s c section delivery. We have an amazing NHS which sometimes does not get enough praise with such dedicated staff. May it be protected and staff get paid what they deserve. Many thanks Tina

Was her in the hospital from 6:00 pm with a bleed on my breast but no one took me in I had to wait till 11:30 pm but people who came after me was seen I really don’t understand the process and then send to A&E the nurse checked Me and said …

Got an urgent referral to this hospital from my GP. Hospital reviewed and changed it to minor without telling me. Sat in pain for half a year chasing them for an appointment , they finally sent me a letter with an appointment for late next …

All the stars removed from heaven would not be enough anyway. Twice my life was saved there three years ago, today I am again after surgery for a hernia and I feel great.The vast knowledge and golden hands of the doctors working there …

If I can rate less than that I would have given . I went to A &E there The receptionists were so rude . They don’t have any manners on how to speak with patients the way they are talking is seriously not acceptable. Pathetic reception staff …

seen by UCC on 4th June, who assessed and made follow up appointments. They were brilliant.

One of the worst hospitals to go for urgent care. The lady named Bernice in her late 40s with grey hair in urgent care reception is one of the most disgustingly rude person to work there. Don’t work in healthcare if you do not carry any …

I am thankful for quick and professional service during my procedure of gastro endoscopy. Team was very helpful throughout whole procedure and keep me calm and informed. Great team spirit.
Well done guys. Thank You 🙏 …

Took my little son 2 years old, waited 8 hours just to be seen by a doctor who left the room for 10 minutes without consulting my son. My son had poo in his nappy, i changed him in the room just incase the doctor came back to see us- she …

This place is shambolic. They refused my pregnant friend food, they gave her the gas for about 3 days straight to then tell her that doing it that much could cause nerve damage.. they threatened to kick her out when she’s on the verge of …

The lady who pick up the phone, not really helpful (EPU). She didn’t even let us talk to responds What she saying , just say no you can’t , no you can’t , no you can’t !!!!! And explain A to Z without letting us say anything at all. In the end I asked her name and she hang up the phone.

Never pick up their phone and hang up your call instead when you’re waiting on hold. After 10 attempts, eventually pick up and are very rude. Would not recommend anyone to use this hospital.

I was at west Middlesex hospital on Sunday 23rd October. I have tried to contact the complaints department but to no avail. I have requested for footage between Sunday 23rd October, 00:50 to 01:05 in the A&E department where I was …

Called receptionist at hospital who was very helpful when trying to found out if my old relative had been brought into hospital. They suggested finding out from A&E and put me through to A &E receptionist to see if they could help with my …

Urgent care visit. What wonderful staff, working under what was clearly extreme pressure. Busy with lots of people who didn’t need to be there but the ones who did were seen more quickly. Nurses positive, patient and helpful and the doctor …

Bad service, professionals unprepared to assist people in emergency situations, emergency reception all rude, waiting for a doctor for more than 3 hours, I left there the same way I came “sick” …

Very bad made us wait for whole night , arrogant receptionist doesn’t know how to work , she dint even give us update if could go home and come back. The doctor said the test should take 1 hr but ended up waiting from. Mid night 12 to morning 8

I’ve read a lot of reviews about waiting times and staff being rude. On Wednesday 29th October I attended A&E with suspected appendicitis. I queued for 20 mins to check in and was quickly seen at one of the triage booths. While I waited in …

I was here for a Gynae operation and the whole team is fantastic! Huge thank you to Dr Roopali Karmakar for taking such good care. Thank you also to Reeja, Bincy, Lissy and all the Nurses in the team.

Having a two year old with high fever and waiting five hours.
A lot of people having to wait even 8 hours in the pediatric area.
The doctor who saw my son was very polite and helpful but the way how the nurses …

Absolutely disgraceful. We went to A&E due to my partner having a accident and needed his ring cut off ASAP and stitches to follow. After being told it was a 10/15 minute wait a hour passed to be seen where a doctor couldn’t take the ring …

My daughter had a forearm fracture last week so I rushed her to the hospital.The lady in the reception in urgent care seems to be arrogant and ignorant..they don’t respect the patient and don’t bother about patients condition.the doctors are good and very kind.

Wait in a pharmacy queue for 30 min. Pay for medicine then get told there is a 30min wait for the medicine. What a joke. I would have given 0 stars if possible. Why doesn’t the hospital give prescriptions that can be used at other pharmacies.

The doctor who has seen my father was an true angel, kind, full of energy, and positive! Massive thank you to her!! On other hand I’m sorry she works at this hospital! …

If I could I would give zero! Came with 18 month old baby 2nd time within 48 hrs as was advised by a doctor from 111. Booked in the reception just to find out an hour later I actually wasn’t booked in. …

My experience at the Day Surgery unit yesterday was faultless. Everyone from the porters to the surgeons and everyone in between were kind caring and generally superb, despite being rushed off their feet. They are worth their weight in gold. A huge thank you!

Went for chest xray on thursday.
Arrived at 9.30 am and was back on the bus at 10.20 am.
Brilliant service and very professional .
Thank you

Excellent, thorough, treatment yesterday at B Majors. Everyone was wonderful…

Attended the A&E department with my 7-month old and wasn’t impressed.

The staff were lovely and very professional, the doctor was very knowledgeable …

My partner waited over 3 hours to see Triage to find out the receptionist KOMAL hadn’t even bothered to book him in.
Her attitude was a disgrace, she basically said “Oh well, what do you want me to do about it”

Very late in service, took my child and waited for 4 hours, doctor haven’t looked. My child was so sleepy, it wasn’t that busy…don’t know what made the delay from the doctor’s end.

My Mum called the reception to asked about covid vaccination and the man she spoke to was very unhelpful and rude and put the phone down on her. I think he should learn how to talk to people on the phone correctly and maybe get some …

First time bought to A&E by the ambulance. Very poor experience. Waited 3+ hours just for the nurse to check my BP and sats. Clinical nurses claim to be working there for 20+ years and telling me they know what they’re doing (even though I …

Sitting here after 3 hours and the receptionists are lovely especially the Asian lady. She was wonderful however, all the staff dealing with a&e patients are so rude I can’t even be bothered to explain about how rude and nasty these people …

Today I had a very bad experience there. The only one reason I didn’t give 1*, because I know the nurses and doctors are very good and kind.
I went there with chest injury. …

I’ve been here many times here’s my honest review:
Bad things I’ve noticed:
1- some of the nurses are inexperienced so they can be rude or hard on elderly …

Had to wait for a long time even in Emergency Ward. I think NHS needs to understand the meaning of Emergency including the Hospital.

I gave birth to my first child 3 days ago. I had the worse experience ever. The midwife’s were unbothered and careless aswell as unpolite. During birth I had nobody next to me apart from my husband. I had no guidance or help. There was a …

Absolutely appalling treatment tonight at West Middlesex hospital UCC . My daughter was refused medical treatment by two members of staff , Nicole (NI) in the urgent care department. With the knowledge her wrist was broken!!! Over a mask …

Our visit to A and E was handled with kindness and extraordinary professionalism. The triage nurse did her very difficult job with great skill. We were very grateful.

Awful facility! Been there on two occasions, and will not step foot in their A&E ever again. Busy, understaffed, miserable receptionists, they make 3yrs olds wait in the same areas with adults, not enough seats, and dirty beyond belief. Was …

28 hours. That was what we had to wait for a regular infection diagnosis via A&E. …

This hospital near my house, have treated me with few problems, and from surgeons/ doctors and nurses are of highest standards. It’s like being in a five star hotel. They all deserve credit for the hard work they have done during …

Worse hospital.They should start saying….”Hope for the best and Take your patients to home and wait until you can able to see GP” rather leaving emergency patients for more than 5 hours in waiting area,eventually pushing patients to go home without taking treatment.. Late treatment is worse than no treatment.

Unfortunately there isn’t a 0 star

This place needs to be shut down, most unhygienic place was there for 7 hrs last …

My 77 year old friend fell on Friday around 5 pm, breaking her arm I was very impressed with the A & E at West MIDDLESEX Hospital. She was triaged, then x rayed within the hour …

I was going to UCC department for a breathing problem. I was severe caught, I was vomiting many times in the last 12 hours and from the reception one lady told me cause I have to wait 8 hours. …