West Suffolk Hospital average reviews all over the web

3.9
Total Reviews 80

Average reviews from all platforms

Average Rating 3.9

Average reviews from all platforms

  • 5.0
    54
  • 4.0
    4
  • 3.0
    2
  • 2.0
    1
  • 1.0
    19
West Suffolk Hospital reviews breakdown:
Google
3.9
80

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80 West Suffolk Hospital reviews on Google

JC
Jaydee Curtis 9 months ago on Google
( 5 out of 5 )

Friendly staff, well signed inside so you can’t get lost. Lots of wheelchairs available at the entrance. Paid Parking outside the front of the hospital. …

JW
Joshua Warner 9 months ago on Google
( 5 out of 5 )

After a few weeks of discomfort I started having cramps in my lower right abdomen. I went to A&E after my doctor couldn’t see me as they were too busy. Upon entry the nurse quickly sat me down and could see I was in pain. I saw the GP …

SB
Samantha Brand 9 months ago on Google
( 5 out of 5 )

The day surgery department are incredible. From walking in and dealing with the receptionist, right through to the surgeon in theatre – I couldn’t fault a thing. I walked into theatre recognising every face since they had all individually …

TL
Tallulah Lune 9 months ago on Google
( 5 out of 5 )

I cannot thank this team enough. From the receptionist to the nurses and doctors they genuinely cared, listened and investigated. Their prompt actions saved me not only from deteriorating into what could have become a life threatening …

MH
Margret Herbers Butcher 9 months ago on Google
( 5 out of 5 )

Coming in with my friend, who fell and had a head wound, I was more than impressed with the A&E department. They were efficient and quick. The treatment was amazingly thorough and caring despite it being quite busy.

HM
Humanity Matters 9 months ago on Google
( 5 out of 5 )

I visited the A&E and found One of the best health care staff! It’s far better than any private medical care.. Hats off to NHS for delivering world best health care across the country and deserve way higher than for rewards and pay !

MS
Mandy S. 9 months ago on Google
( 5 out of 5 )

I would just like to say how wonderful this hospital is. I had a stoma formation the beginning of March and the aftercare I have been given is amazing. Just love the stoma nurses (Katie, Laura and Nikkie), they are so kind and caring. …

VI
Veronika Ivanov 9 months ago on Google
( 5 out of 5 )

I gave birth in this hospital last week and honestly, I had the BEST SERVICE I can ask for. The ladies in the triage and in the labour suite were so professional and caring. I felt safe in their hands. Thank you again!

NB
Naomi Brown 9 months ago on Google
( 5 out of 5 )

Big shout out to David Smith a volunteer in the DVT clinic, made today a very pleasant experience, First class for showing he cared he even made tea and coffee for patients waiting as we got offered biscuits!
Good work David 🙂

SW
Simon Waldron 9 months ago on Google
( 5 out of 5 )

Referred to WSH ED by 111 for suspected twisted bowel. Admitted to ward with 4 hours after blood tests, x-ray and consult with doctor. Very fast and thorough service, despite the immense pressure that the staff have to work under, and their patient meals are excellent.

SW
stephen webb 9 months ago on Google
( 4 out of 5 )

Just returned home after Elective orthopaedic surgery. All ward and theatre staff were brilliant. Food still isn’t as appetising as it could be but was served warm I felt in safe hands at all times

KJ
Kelly J 9 months ago on Google
( 1 out of 5 )

Appalling Care. On sunday afternoon I took my son up to A&E after calling 111 for a rash on his feet and legs and a sore mouth with a white coated tongue. After a 3 hour wait time and a less than a 5 minute examination! We were told its …

PC
Peter Clear 9 months ago on Google
( 1 out of 5 )

I am a care for severe disabled man. (My husband)His name is Peter Clear, his date of birth is 17.12.1953. He diagnosed with severe depression, sleep apnea, fractured vertebrae, asthma, nuge on his lung, hernias, diabetes. …

C�
Cherry “Raaraa25” mc 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting service! My nephew was rushed in by ambulance as he keeps passing out. They did nothing and gave us no answers, one doctor said that they won’t give him the tests he needs because it’s a waste of time. I’ve never experienced such negligence in all my life.

DR
David Rhodes 9 months ago on Google
( 5 out of 5 )

Always fantastic wonderful NHS they can’t do enough for you ,always 100% when the good lord made angels he put them all in our NHS.Bury st Edmunds NHS thankyou once again

PH
Paul Howells 9 months ago on Google
( 1 out of 5 )

This is not a reflection on the staff, they mostly are hard working. This is a reflection on the fact the car park is full all the time, the staff are over worked and under paid. Recently received “care” but I think I would rather die next …

SJ
Suzanne Jones 9 months ago on Google
( 5 out of 5 )

Just arrived home after checks on my (adult) son for suspected DVT. Had blood tests, ultrasound scan and saw a doctor for the results. Everyone was very pleasant, helpful, chatted throughout and answered all my questions. The receptionist …

LH
Lisa Hauwert 9 months ago on Google
( 1 out of 5 )

The worst hospital I have ever been to, I was initially misdiagnosed in a&e snd it took my physio fighting for 4 months to get the scan I needed when they discovered my true injury. I would drive to Norwich or Ipswich before ever going back …

NG
Natalie Goodbody 9 months ago on Google
( 5 out of 5 )

Hello,

I just wanted to say a huge thank you to the staff on Maternity Ward F11!! I had …

JE
Joy Edge 9 months ago on Google
( 5 out of 5 )

A huge thank you to Bethanie on X-ray desk for going the extra mile in contacting my GP surgery. All with a bright smile and willingness to sort the X-ray out for me. I am very grateful, thank you so much. Joy

A
Anni 9 months ago on Google
( 1 out of 5 )

Description at the upmost horrible people shame for the few good ones debbi on G3..also my friends mum died they never laid her out took her to Morg the way she died ..they don’t use head rests her face was dark purple..we were so upset they shrug we haven’t got time to lay them out an we don’t use head rests enymore.. animals 😥 …

MT
Melanie Turnbull 9 months ago on Google
( 5 out of 5 )

My son needed a CT scan. The lady at Radiology was extremely helpful – Rachel at reception in the CT scan area was incredibly helpful, friendly, caring and generally all round amazing! This hospital really is so well run especially considering current circumstances. Thank you to all staff for all you do!

SF
Sam Farri 9 months ago on Google
( 5 out of 5 )

Absolutely brilliant doctors and nurses were very compassionate and made me feel at ease throughout

CH
Clive Halliwell 9 months ago on Google
( 5 out of 5 )

Receiving treatment for a various of ailments as a previous healthy individual at the eye clinic and SDEC, I’m impressed by the professionalism dedication and helpfulness of all those I’ve encountered. From ancillary staff to Consultants. …

IT
IOANNA TSITIRIDOU 9 months ago on Google
( 5 out of 5 )

I have no words to express how thankful I am about the treatment my 9 year old daughter received in Rainbow ward!
She had a tonsillectomy and everyone made sure she had the best treatment! The …

AL
Angela Levitt 9 months ago on Google
( 5 out of 5 )

I recently moved to the area and had to register with this hospital. I also had to book into a new clinic in Haematology. The whole process from my new GP to this hospital was a very smooth, stress free process. The secretaries in …

TG
Tom Goymour 9 months ago on Google
( 5 out of 5 )

West Suffolk Hospital helped my daughter in law when she needed emergency treatment when on holiday.
The staff were helpful at every stage, and while I sat in the waiting room… a …

NR
Nick Rodwell 9 months ago on Google
( 5 out of 5 )

Went to West Suffolk A and E for the first time ..all staff very kind and efficient.. the doctor I saw was brilliant 👍🏻 …

JC
Jill Crouch 9 months ago on Google
( 5 out of 5 )

I cannot put into words how grateful I am to the wonderful nursing and ancillary staff on F12. My husband David spent nearly a month there and received, without fail, loving support which was often over and above expectations. Special …

JG
Jackie Goring 9 months ago on Google
( 5 out of 5 )

My mother in law is on the G8 stroke unit at the moment, my husband & myself go to see her every other night, every time we have been to see her she always looks so very well cared for, the staff are absolutely amazing & always go above & …

A
Amanda 9 months ago on Google
( 5 out of 5 )

My father was taken very ill into hospital with Pneumonia which did not respond to any antibiotics he ended up with sepsis and with other complications and sadly passed away . Throughout his time spent on G9 all the staff were attentive, …

RK
Raquel Karagines 9 months ago on Google
( 4 out of 5 )

Overall, not a bad hospital. I’ve been here a couple of times. For the ER (A&E) and for outpatient procedures/labs. The most annoying thing about this hospital is the parking (even for employees). It is a clean hospital and I was able to …

IA
Ivone Arruda 9 months ago on Google
( 5 out of 5 )

I move to St burys 2 days ago, I’m very happy short time and the people care very well very attention very helpful I’m very satisfied.

WA
Wendy Atkinson 9 months ago on Google
( 5 out of 5 )

I would like to thank the dedicated staff on ward G9 on Mum’s recent stay. Sadly Mum passed away but the care Mum received was excellent.
Also when contacting the hospital to enquire Mum’s health they were very informative people i spoke to and made this difficult time more understanding to the family.

CS
Carol Smith 9 months ago on Google
( 5 out of 5 )

I was discharged yesterday from the gynea ward f14. I cannot thank the staff enough. Hcas, nurses, doctors, consultants, housekeeping and catering, clerks, everyone was so lovely and made me feel reassured and safe. What an amazing team. …

TB
Theresa Barker 9 months ago on Google
( 5 out of 5 )

The orthopaedic care that I was given for a badly broken ankle was first class. The treatment was efficient, highly professional and caring. The department is clearly run exceptionally well and I feel confident that I would not have received better attention in the private sector. I am truly grateful!

AC
Alan Clayton 9 months ago on Google
( 2 out of 5 )

We took my wife in on the 9th Aug 2022 and was admitted to the AAU ward for sickness and diarrhoea also weight loss. Janet was placed in a room by herself which we can understand but several times we asked for help from this so called …

KL
kev lee 9 months ago on Google
( 1 out of 5 )

Certain staff on g4 UN sure of name but on night s of 17th Oct telling vunrable patients they should be going home waited all day to be told otherwise as awaiting physio although on ward couldn’t see gentleman that day . And upon a visit the wife was refused A cup of tea by trolley dolly staff of pm of 16th

CP
Crafty Pics 9 months ago on Google
( 5 out of 5 )

I have nothing but love for the kind staff at this hospital.
After being knocked off my push bike a few months ago I went for xrays which showed an ‘unstable fracture’ and they advised me I would require surgery to get it …

HA
H A 9 months ago on Google
( 1 out of 5 )

The ultrasound department in F2 need a bit of training on the reception side of things. Customer service skill is 0, laughable they think they’re medically trained and can speak down. We had the displeasure of one of the sonographers …

LH
Lesley Hood 9 months ago on Google
( 4 out of 5 )

I have just arrived home after spending 5 weeks in hospital .I can’t speak highly enough of my treatment and care ,.Having said that ,the staffing levels at times were awful with nurses in my opinion not able to give this right level of care needed .The food cooked each day was very tasty and varied .

RW
Rachel Webb 9 months ago on Google
( 5 out of 5 )

Was sent to West Suffolk with painful infection and every person I have come across has been so caring, professional and just fantastic at their job, from Jose in ER delicately putting in the cathtar and taking my blood to the lady with …

KC
Kirsten Conway 9 months ago on Google
( 3 out of 5 )

I had a long awaited operation here in November and its difficult to give one review because its very mixed. I’ll first say that my surgeon – absolutely amazing. He was very reassuring and informative and friendly and has since done a lot …

KM
Katie McSweeney 9 months ago on Google
( 5 out of 5 )

I received excellent care while on the ward. The nursing staff were attentive and supportive and the doctors were caring. The catering staff were great – 5 hot drinks a day plus 3 good meals. I’ve had worse in pubs! Can’t fault this …

MW
martin waterman 9 months ago on Google
( 5 out of 5 )

The rapid dealing with me as soon as I walked into A & E with severe AF and an extremely high pulse was second to none. Thank you, the staff as West Suffolk Hospital, one word, Wonderful. 👏👏👏 …

JK
Jakub Kolak 9 months ago on Google
( 5 out of 5 )

As a Gentleman only can say Big thank you NHS for service provided into my way.
Very appreciated and hope don’t see you again 😉
Kind Regards Jakub (SpongeBob) …

A�
Alfrenep_Omelette “alfrenepe” 9 months ago on Google
( 1 out of 5 )

As Salam Aleykum, im a black man and i got severily disrespected by this hospital, and plan a revenge for hurting my honor and pride of my family. Basically, a male nurse was seeing me mourning my son’s cancer diagnose when he approached …

BT
Barbara Tingey 9 months ago on Google
( 5 out of 5 )

I recently had a colostomy and I cannot praise the stoma nurses too highly. I was attended to by Nicky Wright (stoma care support nurse) for my two post op appointments and she represents the best of the NHS. Apart from being caring and …

AR
Andy Rolph 9 months ago on Google
( 5 out of 5 )

I was in the day surgery yesterday and the staff were very very busy but I can say they all brilliant in my opinion. From the nurses to the doctors,
surgeon, anaesthetist, operating room staff who kept my time in there light …

AC
Alina Crisan 9 months ago on Google
( 5 out of 5 )

Thank you for looking after me ! A&E the most amazing people from reception to cleaning staff so kind and they do their best to listen and understand you thank you and hands down to all of you

BR
Barry Ross 9 months ago on Google
( 1 out of 5 )

Visited A and E last night with severe gastric pain ongoing for over 2 weeks that it not responding to treatment
After 5 hours saw a physician some gaviscon and 2 panados told t go see …

D
Danielle 9 months ago on Google
( 4 out of 5 )

Excellent hospital, friendly staff and ambulance crew so caring and compassionate. Got seen pretty much straight away much quicker than N&N. Maybe we went on a quiet day but the staff was very thorough with my sons care. My only gripe is …

BS
Ben Shea 9 months ago on Google
( 1 out of 5 )

Absolutely shocking, my partner gave birth and we was told everything was fine. However, we had our concers and no one knew what they were doing. They discurched her with severe jaundice and they didn’t care!!! We was told everying was fine …

NG
nigel goodchild 9 months ago on Google
( 5 out of 5 )

Ambulance took me in on a Saturday night. Had to stay a couple of days. Could not find fault with anything the staff are very professional the cleaners are very good and the food very good nice and hot. Hope I never have to stay again but a big thank you all that work at West suffolk hospital

JM
James Meader 9 months ago on Google
( 5 out of 5 )

My little boy has been seen and discharged in under 90 mins from arriving on a Friday night. All staff from reception to triage to doctor were so lovely and didn’t make me feel at all like I was worried about him unnecessarily. Thank you to …

LW
Lisa Whitehead 9 months ago on Google
( 5 out of 5 )

Not that I loved taking my husband in to hospital but the staff certainly deserve 5 stars!
The man at reception, the Dr, the porter, the nurses and the radiographer were …

DL
David Lord 9 months ago on Google
( 5 out of 5 )

OK so who likes hospitals? only the staff! however the several times I have had to visit the West Suffolk always found the staff professional and Knowledgeable. waiting times have been more than reasonable considering the vast amount of …

PT
prawdeCipowiem tylkoIwylacznie 9 months ago on Google
( 1 out of 5 )

Perhaps the health service should work as it should, I went to Bury St Edmunds with my daughter on Sunday, no help was given and on Monday my daughter ended up at the hospital in Ipswich with an automatic pediatric consultation and the …

A*
Ancsa * 9 months ago on Google
( 1 out of 5 )

I had an ultrasound appointment today. The radiologist was very rude, unkind. The way she used the gel on me was very unrespectful. She was also blaming me about the faulty letter of the hospital. I was very disappointed. I really not recommended this lady.

PS
Polgara Smythe 9 months ago on Google
( 5 out of 5 )

My husband had a camcellation appointment today and from the moment we arrived to the moment we left we felt like we were VIPS. We saw Miriam who is a Staff Nurse in Eye Treatment Centre and what a lovely lady, very helpful, informative and …

AC
Alan Clare 9 months ago on Google
( 3 out of 5 )

What a shambolic dump in the public areas.

Lots of Disabled Parking but no directions on how to cancel parking fees. …

VD
Vivian D A Prata 9 months ago on Google
( 5 out of 5 )

Everything worked perfectly well since my appointment at my local GP where the doctor referred me to go to WSH. Firstly, I was kindly received by lovely recepcionists. Then the whole staff and doctors were promptly waiting for me in each …

LS
Louise Sargeant 9 months ago on Google
( 1 out of 5 )

Fainted with shortness of breath in A and E reception as I had done several days at home in recent days. This written to my GP as ‘fell in A and E and injured elbow’ just bruise to elbow. …

AK
Alex Keep 9 months ago on Google
( 5 out of 5 )

I have never had anything other than exemplary friendly caring treatment from all levels of clinical staff. The only down side to W S H is the problems associated with the structure of the building itself. The dedication of staff is all the more praiseworthy in the circumstances they are working in. W.A. Keep.

JB
Jean Bliss 9 months ago on Google
( 5 out of 5 )

My son was admitted as an emergency and put into the cardiac ward where he received excellent treatment throughout. The hospital was spotless, plenty of nurses on hand. He went in straight from his bed with nothing to take with him, but …

RB
Rebecca Bullock 9 months ago on Google
( 5 out of 5 )

I’ve finally been discharged.
I just want to walk around, after being in bed almost 3 days!
BUT…. that is nothing on what the nurses put up with daily. …

PB
PAUL BISHOP 9 months ago on Google
( 5 out of 5 )

Where do I start? I am in the hospital right now with meningitis. I thought I would have a quick read through the reviews to see if people are having similar care as I am getting. …

JG
Jan Grace 9 months ago on Google
( 5 out of 5 )

Excellent experience yesterday when I took my mum in after she had a fall…. staff were lovely and friendly and I honestly believe she wouldn’t have had better care from private hosp !!! We left after 2 xrays and her arm in …

SM
Susie McLauchlan 9 months ago on Google
( 5 out of 5 )

I would like to say a big thank you to Joanne (HCA) or student nurse not sure as both uniforms are similar, who helped look after my son so well Joanne went above & beyond & is a great asset to the A&E department. Thank you Joanne for the kindness & compassion you showed, five stars isn’t enough.

NF
Norie Furusawa 9 months ago on Google
( 5 out of 5 )

I just have been back from A&E. Got in 2pm out by 3:22pm. Friendly staffs and i was seen lovely young doctor, informed me my injury was ok and nothing to worry about. I am a hypercondriac, and do worry a lot for small things in my body. She …

MC
marilyn cook 9 months ago on Google
( 1 out of 5 )

My 81 year old diabetic husband had to go for an X-ray. As he is in a wheelchair he needed transport and was picked up for his 11.55am appointment at 11.00am at 4.00pm I was called to say he was still at the hospital as the transport had …

JS
Julie Steward 9 months ago on Google
( 5 out of 5 )

I had day surgery on eard f4 on the 16th Dec.
The ward was clean and appeared well staffed. All staff were very friendly , introduced themselves and asked how I would like to be addressed. My medication was …

JG
Jacqueline Grafton 9 months ago on Google
( 5 out of 5 )

Clean. Very friendly helpful staff. Many thanks

LS
Luís Silva 9 months ago on Google
( 1 out of 5 )

My partner waited 6 hours at the A&E to be seen by a gynecologist to check if everything was alright with the baby… Appalling…

AN
Arianne N 9 months ago on Google
( 1 out of 5 )

My grandma had a stroke and was admitted to G8, was refused discharge for a week and a half on the grounds she didn’t have enough carers to look after her at home and the hospital didn’t want her unattended. Aside from one day when the …

JW
James Worrall 9 months ago on Google
( 1 out of 5 )

Twice been to A & E in last 6 months. One for myself, told I was fine and nothing to worry about. Nearly lost sight in eye and now has lasting damage. Second time with relative, said he was fine, ended up being admitted with sepsis! Doctors …

ST
Sandra Turner 9 months ago on Google
( 5 out of 5 )

I had to take a family member to A&E in the early hours of Tuesday, and we were there until morning. I have nothing but praise for the staff, who were kind, caring and understanding. I would particularly like to thank the security team, …

PB
Patricia Brierty 9 months ago on Google
( 1 out of 5 )

Husband was hospital over 5 weeks. Nursing staff on F5 took good care of him and wouldn’t have wanted him moved although this is a surgical ward and my husband was a cancer sufferer being treated for a chest infection by respiratory …

H
huffey 9 months ago on Google
( 5 out of 5 )

Bury St Edmonds Hospital & Ambulance service were amazing. The care that was given to me at this hospital was so professional and welcoming, I don’t personally live in Bury St Edmonds so this isn’t my usual hospital but I was taken there …

MG
michele granger 9 months ago on Google
( 5 out of 5 )

Ive just spent 2 days on ward F5 and I can’t praise the staff here enough from the Ambulance crew to A&E the Tea trolley ladies auxiliary, nurse’s and doctors dealt with the patients with such care and kindness, in my opinion I would not …

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