Worldpay reviews

Opened an account, got approved then 1 week later they closed my account.
They said I had not replied to their email, which was sent to my junk. They gave me two months notice which is the law so I went with another company but I …

Have just left Worldpay due to the high fees of £47.00 per month, taken additional payments from my account and having to wait 7 day for the refund for their mistakes. Now having to waste 3 hours of my time to correct their issue. …

I have signed up with world pay few weeks ago as I have started a new business.
Payments through this linked to my business account.
They were holding 2 of my payments worth over £1000 I was promised that next …

Deceptive company. Seized funds for 3 weeks – claiming they needed more information, but chose to write to an old address so they could hold the funds for as long as possible. Feels like a scam artist. Avoid like the plague. Customer service are a joke – overseas call centre with no ability or empathy.

DO NOT USE THIS COMPANY!!
Made the mistake of getting one of their card readers for my business, not used for a couple of years, now continuously get arrears notices saying we owe them …

We only ended up with World Pay when they took over Nat West Streamline although we never dealt with them as terminal came by 3rd party. then they sent out a phishing letter, they didn’t even know a name . Thank goodness there are many similar reviews this company seems to warrant an investigation

Extremely slow, unprofessional and unhelpful. All I needed was to integrate my Shopify store with Worldpay. A member of the sales team said it will not be an issue as Shopify is already on the approved list. However, the technical team is …

The worst card payment company ever.
**Missing payment is normal.
**Poor customer service knowledge regarding issues related to payment. …

What a waste of time this company is. I sent an email that I was closing my account down and received a confirmation by return email. …

Absolutely poor service. Very greedy charges. Do not commit any contract if you do not want to be ripped off 👎 …

I have two terminals one came without charger and I’ve spent the last two months trying to get a charger from Worldpay. It’s 10£ on Amazon because it’s the new USBc charger for Android terminal but I wanted to see how long would have taken …

The single worst company I have ever had the misfortune of working with. Avoid at all costs – use Stripe instead.

1 star is a compliment. Even though the account was closed, we are still receiving invoices. We have tried to engage with them many times but nobody can help because there is no account! We are now being threatened with legal action for not …

Absolutely shocking service, customer support aren’t able to actually give the customer any support or resolve any issues, we’ve been with worldpay for years and never really had any issues until this year, the terminals can’t even hold a …

Breathtakingly bad. Endlessly unable to resolve a running issue we’ve had. Today, the tech support person asked a bunch of technical questions about how to set up our PCI compliance settings, leading me to ask, what is my business paying …

Dreadful!!!! They don’t even deserve one star. Have called twice over the last few weeks with a request to change over contact email address’s which still hasn’t been done. Called again today asked to speak to a manager as spent an hour …

Never ever again to do business with this company! Very greedy and poor service!!! Try it yourself

I wanted to cancel it because for around 6 months my business was shut due to law( lock-down), i was charged £45 a month. then you pay 1 months extra to cancel it and send the terminal back, they find reasons to change you extra when …

I would definitely stay away from this company! They are awful and will con you out of your hard earned money! I tried to cancel my card machine and was told that I would have to pay an early termination fee as my contract had been …

Absolutely awful! I asked them to contact me on Facebook to find out about their fees and a general outline of terms and conditions. NOTHING ELSE! HOWEVER, they took my bank details supposedly to verify my eligibility for the service. Two …

worst company to deal with, i called them to get some information, somehow this guy called Mark managed to open an account and start sending me invoices, i e mailed straight away to close the account because i am not interested and i never …

Terrible experience all round, customer service was worse than dreadful. The staff made assumptions about our business model and falsely claimed it was not in accordance with their T&Cs. They then asked for proof, that was impossible for a …

Useless – Charge for things they have no authority to, send bills which do not belong to you and have a ridiculous process that does not allow for anything to be resolved without wasting time for hours making calls. I called and spoke with …

if there was an option, i would not even give one star!!! customer service is ridiculous, have been waiting on the phone line for a good 1 hr 30 mins and passed on to every department who are incompetent to help or be able to deal with an …

First time, gave up waiting for them to answer the phone after 25 mins. Second time, was waiting to be put through for 53 minutes only to be told that the customer service dept had gone home. They went home with customers on hold. Too …

WorldPay – Either committing fraud or allowing fraud.
Never opened an account with them, never received anything from them apart from a letter claiming we owe them money. Nothing matched apart from the address, not …

DO NOT USE WORLDPAY. They auto renew your 18 month contract without telling you. BE AWARE! You will sit on hold or on calls for hours on end. They will pass you from person to person until you get bored and give up.Absolute worst customer service you can imagine. I can not stress enough DO NOT USE.

Horrible horrible company, would give 0 stars if possible. No help from this company during covid In fact they’ve been a hindrance. They always support the criminals with the charge backs, not interested in my side of the story. They have …

What a dreadful organisation. A mess of reference numbers and incoherent departments leaving you frustrated and confused. I just spent half an hour speaking to someone who sounded like they were underwater who told me that, to set up access …

Been on the phone to Worldpay for the last 2 hours ; spoke to Courtney who pretended not to hear me once I mentioned she had hang-up on me before! Awful customer service. Sat with a broken terminal for 1 month without any support in spite of several calls to Worldpay. I am returning the terminal. Avoid at all costs .

Be aware!!!, They are simply thief.
They did not pay us for the payments we charge. They claim that they have to keep our money until they are happy to return. They say according to terms and …

Do not get contact from any off their sponsors or direct from them

They advertise fix price later lie about extra cost for 15£ a month …

Worst company by far! After having been a loyal customer I tried to close the account after years of paying huge fees. They continued billing me though I closed my account and on the day when I closed the second account (for which I was …

I took out this account in April 2017. My single objective being that I wish for clients to click a link on my invoice and pay by card. After many complaints the system does not work, I called world pay and instructed them to close my …

First signed a contract with the former company in 2005. Never changed the contract but they change their charges even without any notification. The staff are actually worse than robots because at least you would then get a programmed …

This company is the worst in the whole UK. AVOID there is many companies with great customer service. Worldpay provided us with terminal payments which doesn’t work at all all the times issues, calling everyday to make them work and …

They are housing scammers, counterfeiters, fences(buying/selling stolen goods) and thiefs. If you use this company I want nothing to do with you.

Abysmal. One of the worst companies I’ve ever had the misfortune to deal with. Disorganised. Incompetent. I feel sorry for anyone who works there. …

AVOID AVOID AVOID

– if there is a chargeback all worldpay do is send a letter by 2nd class post …

I been a customer for world pay for over 10 years and just phone them first time to get a better price on card transactions and customer service is a waste of time. Talk to you nice and makes you wait on call and then cut the line. And also someone was going to ring me back next day but no phone call. Time to leave this company.

I was going to use this company some years ago but never proceeded as they we so inefficient. I still get emails from them as though i was a customer. No way to unsubscribe and they will not answer their phone without me giving them an account number.

AWFUL!!!!!!!

Wasting money and Time!!!!! …

Quite literally the worst customer service and worst company I have ever dealt with. I wish I had seen these reviews before applying. I applied to use them and was turned down because I can’t display a contact number on my site. So I moved …

I have ask a trial for 30 days …they took the direct debit and there is the catch.. I need to announce at least 30 days before they said is cancelled the DD. Now I have paid 2 invoices without using the service at all… and still sending …

This is the worst company i ever deal with Service complete disappointed Very ignoring people Holding our company funds for 3 weeks with not reason ,even our company address was wrong allocated and after my three mails and several calls …

Worldpay misplaced a large incoming payment of ours (several thousand pounds) and held onto it for 9 weeks. We had to call them every week to follow this up, as their investigation process seemed to grind to a halt every time we hung up the …

Shocking company! Avoid at all costs there are much better providers out there, World pay hold onto your money and do not give any credible reasons, this is after hours,days and even weeks trying to get an answer. Customer service is non …

Worst merchant account, spent the first month trying to sort out cock ups that had made on setting up my account, reordering machines, closing down duplicate accounts they accidentally set up for me, and then they had the wrong address for …

Shame there is no option for no stars…
If you have a small business, beware that Worldpay is not on your side. I got a contract with them, but they never warned me of the risk of fraud, so when my …

The VERY worst Customer Service – and the worst payment provider. Do not ever deal with them. They will not cancel my monthly billing – I have been chasing them for over 14 months. No support. I am drafting another email to cancel – still no response.

They are Fraudulent; I INVITE EVERYONE TO TAKE ACTION TOGETHER, LETS PROTEST AGAINST THIS COMPANY”. They take my money after I stop working with them for more than £2000 then they said it is more than £1000 then after 8 months shockingly …

lots of paper work, so old fashion, lots of role, what to do what not to do, make you crazy, their card reader is not working, they charge a lot, the mobile card machine make us crazy and we lose lots of sales for that.if you go to …

Worldpay are a terrible company to deal with. I have unfortunately had to use them a few times. Customer service is poor, not helped by the high turnover of staff there. Be careful and check what they are taking out of your account. They …

If there was 0 rating than I will give a 0 . This company not deserve anything. So expensive and use different dirty tactics to abuse its customers. The best one is SumUp because you know exactly how much you will be charge. Well done to SumUp.

They keep my money around 180 days. I provided all documents. They said that it is risky transaction for £3000.00 we need to keep money for 120 days for security. It is very easy to understand. Is it risky or not. They can contact with card …

don’t like writing negative reviews about anyone but i’m so appalled by the poor service, constant charges without any notification, ongoing being told i won’t be charged next month and being charged again. by far, is the worst company i have ever dealt with

I trying cancel this contract from 5/12/2017 is not possible… receiving new emails… from different department. When I contact world pay via phone lady she hang up phone .. …

Your first 2 payments will be blocked to verify if you are legitimate customer. We have been told that payment will be in our account after 10 Working days, after 18 days they told us still we have to wait. …

I do not understand how in this day and age you can run a company with this level of customer service. From long calls being disconnected mid enquiry to failed promises to call back. E-mails unanswered but immediate responses to Twitter! …

Please DO NOT use worlpay as merchant, online and PCI compaliance as they are poor in service, also you have to go five differnt places to sort out one query,
also in case if worldpay is not able to resolve your query, its customer fault.
if you are ready to take blame as customer do not use them at all.

I worked there in procurement 2yrs ago for 6months at Worldpay = brilliant,
then FIS took over = disaster.
FIS are an awful, untrustworthy company, blame them for the shambles they have …

Disgusting customer service, setup up an account and could not login to take payments, currently still on a call for 46 minutes where I have had to explain my situation to the same person 7 times as they do not understand and refuse to transfer me to anyone else.

This company took £1199.00 on behalf of a Go Digital in Dorset, when found to be out of stock Go Digital tried to organise a refund – Worldpay would not honour it! I remain without the money 3 weeks on!! Avoid this company at all costs In …

Waste of time!!!! I contacted them, they were helpful in the beginning. but slow. After i filled up all the applications and send them the documents they said they will respond in 3 days. I contacted them after 5 days. they said they will …

Customer Service is awful. Same lady on the phone all the time. She sound nice but doing nothing. Absolutely nothing. Giving fals promises. They don’t reply to emails. …

Dreadfull communication from this company, I was 25 minutes into a call and was disconnected. I have had no call back no communication, nothing. My merchant user ID is 16419804 (worldpay feel free to contact me )

Total rip off merchant. Customer Service NON EXISTENT. Quite happy to rip you off without telling you for over a year. They breach their own T&C’s to suit their own needs. …

Card terminal struggles to connect to Worldpay servers even when a strong signal is available on the mobile terminal. Attempted 13 times to put a card payment through last week, turned the machine on and off 4 times before the machine …

A dreadful company to do business with. I was charged for the item even though the card reader failed to complete the transaction. Even the receipt said failed to connect. Beware Worldpay will make me wait 7-10 days for my refund, steer well clear.

This review is in relation to my Girlfriends Worldpay Account. Worldpay act like the mafia of the payments processing world. They are a web of half truths, moving the goal posts and vindictiveness . They have now reneged on refunding us …

Absolutely disgusting service, hold onto to your money for longer than they should and stopped my business cash flow! £40k in a week….. delayed payments twice then claim that it’s sent there end just so they can hold onto it for another day. Crooks.

Do not use Worldpay. They are looking to take as much money as they can from you. Increasing charges wherever possible. Dirty tactics. Ignore complaints and customer loyalty. Use any other firm for your payments.

I dont have the option to put no stars at all that is why i’ll put just one.. To sum up the company -small business killer. Just dont go there. Once you are hooked with a contract u are going to be paying for life unless you are prepared to …

Very bad customer service I cancelled in February and kept charging until May. No terminal etc. Only used the product once much better service providers that are more flexible and cheaper. Even PayPal!

I wouldn’t even give this company 1 star
This company has withheld 2 thousand pounds from me they have been investigating for 120 days. They have also taken 600 pounds from my business account and are refusing to help me get the money back. customer service hasn’t been helpful. STAY AWAY

Worldpay safer payment emails – the staff told me – tend to go into your junk. So Worldpay charge your account a monthly fee that you do not know about when your compliance has lapsed. Deceitful

Ripped off rang to tell them they had not put my money in my account they did have a reason to why they had kept my money after five day and loads of phone call they finally said its because I had not filled in some survey. The problem was …

Not a good service all great when setting it up after that it just went terrible been trying to change my bank details for over 6 months still no better off and now they owe me money I have went elsewhere now for card services. still trying …

DO NOT WASTE YOUR TIME! Quite possibly the worst company I have ever had to deal with. Customer service is beyond a joke and are the rudest people I’ve spoken to. Do not trust this company.

JUST THE WORST!!!! I was delivered the wrong merchines 3 MONTHS ago. i have phoned six times and still they havent been swapped out.
but every month with out fail, i get charged rental.