Affect Energy reviews

I switched to Affect in 2017 and my fixed tariff has just come to an end. I looked at switching again and could have saved a bit of money but decided to stay and fix again until June 2018. I echo what many other people have said. Although …

Great company. Been with them since Feb 2017, I check for the best deal each year but it’s great when your current provider stays on top so you don’t have to bother about switching. My direct debit just came down another £14 so I’m very …

Have been with Affect for a year now and find them to be really good at customer care. Their online site is great and easy to understand and navigate, unlike previous companies I have been with. Even though I may get a slightly better deal …

Switched 6 months ago after my previous supplier became very expensive. Switch was easy, readings are easy to send and bill is simple to understand. I hope that when the fixed period is up, changing to another cheap tariff with Affect is available because as long as the price is competitive I will be happy to stay.

Top Draw. Just signed up for 2nd year. You know, when I ring they pick up the phone and I speak to someone. It’s amazing, I love it !!! They are so friendly and helpful. I love the billing. I get one every month !!! I keep thinking I’ve …

My first energy supplier switch – glad I did! Affect Energy were recommended by the Martin Lewis site and, as they are based in my county, I took the plunge. I saved around £200 per annum in my first year over my previous rate. All my …

Our current energy supplier is British gas and with the increase in their electricity prices we have been meaning to look at other suppliers for some time. However, with work commitments and carrying out extensive renovations on our house, …

Affect offered the cheapest tariff last year and that’s why I chose it. Although this year it is not the cheapest tariff I could get, I wanted to stay because Affect have been easy to deal with, the customer service is efficient and …

I joined Affect a year ago, and they are the first of the many energy companies that I have used that show an interest in me. Their customer service and website are excellent. i have spoken with them twice, and they really go the extra …

I rarely write reviews but I believe that they really deserve one. I rented a house and inherited a really overpriced energy provider. Decided to switch and that was the best decision. I saved a lot of money, the process was hassle-free and …

I have renewed my account with Affect Energy partly because of their competitiveness but especially because of their customer service. With other providers, I am used to waiting ages for someone to answer the phone. With Affect Energy, my …

Extremely impressed with Affect – simple switch, easy to use website and exactly right amount of communication about my energy usage and bills. I switched 4 months ago after my EON prices rose to over £320/month for gas & electricity. Affect are charging me £196 for exactly same energy. Highly recommend

After receiving an email outlining my bill had increased by over £400 from the previous statement, only two weeks before, I made contact with Affect to be told they had no idea how this had occurred and would need to look into the matter. …

Best Supplier! Out of the four I have had so far!!
Absolutely no problems with this supplier! Been with them since April 2017 and their online meter reading system is easy to use monthly, with a really clear and …

So far, so good. I read customer service reviews for a few companies before signing up to Affect which had been recommended by my son in law. I had a couple of questions and rang them. The phone was answered immediately by a person, not a machine telling me to press this, that and the other. I should be all transferred by 17 days.

What a simple and efficient service. Always really quick to reply if you contact them. Great prices, just renewed with them for a second year. You do need to submit your own meter readings, but that is great if you don’t overly like being forced into having a smart meter.

Note most of these reviews are new customers, I thought they were good until it all went horribly wrong. Totally messed up the fairly straightforward job of moving my account from one house to another. Then tried to claim I owed them money …

Oct 26th 2017:Just switching, so simply reviewing initial process – which was simple and very straightforward. I chose Affect because they had excellent reviews both on Google and Trustpilot. Some others might have saved me marginally more …

Just renewed for 2nd year. Around October I realised we had a credit balance we wouldn’t ‘spend’ before renewal was due so emailed and asked if they would reduce the DD. One day later, a real person emailed me and agreed! I had one hiccup …

I live in Shoreham so Affect Energy is a local supplier – the customer service is fantastic. How many energy companies can you phone and get through straight away? They were the cheapest tariff on USwitch too and the only company not to …

Incredibly easy to switch. I was expecting a long winded drawn out process like when I moved house with my old supplier but was straight forward and extremely quick. On top of that the prices were better than I found on most comparison sites which was a welcome bonus. Highly recommended.

I joined about 12 months ago and have been delighted with the service. Read the meters monthly and get an understandable (!) statement a few days later. Excellent simple web design. Thoroughly recommended

All together, quote to sign up it took under 10 minutes. If the switch goes smoothly then this is easiest energy sign up i have ever used. All without having to pick up the phone once… Brilliant!

They might be a relatively new company but… Very easy to change to Affect Energy – Website easy to use – Competitive price for fixed price dual energy 12 mth contract – Good communication – They value existing customers – Just renewed for 2nd year.

Such a simple process to give meter reading, no mess, muddle or confusion. Regular monthly reminders. Easy to speak to a native English-speaking Customer Care person. What a stress-free supplier! Great to do business with you.

Have been customer since April 2017 . As an OAP they made switch from First Utility painless. Are very helpful and answer phone almost immediately . Just switch and start saving money , You wont regret it.

Switched over from FLOW (who are – THE worst COMPANY out there) and so far Affect have been excellent . They advise me on everything – always very helpful and nothing is too much trouble …

Actually I had visited the Riverside Business Centre last week. Although this centre is not a new built, the environment is so good as there is an open space facing River Adur. It is a good place to visit especially when you would like to have a leisure walk and enjoy the nice view !!

Only just signed up today. All went well. Hopefully the complete switchover in 17days time will be brill! Looking forwards to a great relationship with this new company-to me.

2 years with Affect now. No problems at all. I have phoned them twice, calls answered almost immediately, answered politely and the correct action taken by the agent. I cant ask for more! Well, perhaps free energy??

I really think that you are the best supplier that I have ever had.
you take time to to understand your customers you all have so much understanding and patients to help us all . …

A good service so far. Monthly meter reading can be a bit of a pain but it also helps to keep a track of your usage and stops build up of debt or credit

Do not trust them they advert a tariff but they charge you a different one!!! On money supermarket they offer on my post code: day unit 15.178p and night unit 5.796. before to swoop I have called and they said that I will pay day unit 16.59 and night 8.47!!!! It’s cheaper EDF!!!!

Very helpful and responsive so far during initial stage of signing up and the transfer process while awaiting previous supplier to reregister gas meter at correct address on the national register.

Non existent customer service.
After being taken over by Octopus and not being able to access my account their response had been …

I just used the Affect Energy website to switch to their electricity. It was a very simple process, and hopefully in 17 days I will start saving myself 10 GBP a month

Easy to switch, only took five minutes, clear website and when I looked at lots of companies’ prices, for me they were the cheapest.

So far so good. The switch process has been very easy and I am very impressed overall. Hope that this continues. Thumbs up Affect Energy 🙂

The tariff rates were extremely clear and well laid out. The switch was simple, hope the supply is as simple then it will be plain sailing!

Been switched now for over 6 months, hassle free and saved me hundreds compared to british gas.

The most impressive company I have used for my gas and electricity. Their website is simple and easy to use, just works.

Really Simple and completed switch in under 5 minutes, and will save £40 a month.

Easy switch and on the two times i called them…..no holding…..straight through to a human being!!!! So far so good. Keep it up Affect.

Smooth easy switch and no problems so far!! Plus i’m saving money – win win

Been with for years happy to stay with

Amazing friendly service online and on the phone. Very personable team. Very cheap.

Very easy to sign up with. Waiting for those savings now!

Have been with Affect Energy From the start – Just Brilliant – Keep up the good work.

Very good website & easy form to fill in to switch.

Easy to use website to make switch

Easy to switch to.