Electric Ireland NI reviews

In August 22 we had an Electric Ireland sales rep call at our home and after his sales pitch told us if we changed to them as a provider it would be a special fixed rate for 12 months. …

Never ever sign up with Electric Ireland NI by far the worst electricity company in the whole of the NI. Nobody answers the phone. On hold constantly. No willingness to help. Was promised the Tesco Voucher and never received this. And also still no govt mandated energy voucher. Hungry money thieving company with no regard for customers.

Another one star review for this company. Absolutely terrible customer service. New build house, electricity bill under builders name over the Goverment energy scheme. I changed to our name and was advised that could change over to our name …

have sent 7 e-mails and made 10 telephone calls to this company and have yet to receive a reply. i am trying to ask when i can expect to receive my £600 voucher, but cannot get a reply from anyone from this company. Electric Ireland are a …

Horrendous customer service for numerous reasons. I have stated all of this in various emails but received no feedback. I am still currently waiting on the £600 voucher which was promised by the 28th of Feb and its now the 1st of March and …

Worst company I have ever encountered. I switched from them in April 2023 and requested a refund of £668 credit on the account. Not only have they not refunded this account credit, they took a further £220 direct debit despite my request …

Impossible to speak to anyone , try to call , yeah if you want to wait at least 60 minutes. Sent an email , took 6 weeks for a response. Hope you have no issues with bills etc as you will not be able to speak to anyone. I wish I had never …

Where do I start?…like many others I have found the level of customer service abysmal.
We were told when we signed up we’d get s £70 gift voucher…STILL AWAITING THE …

Customer service is the worst I’ve ever had been a customer for 4 years or more now. Half decent at the start especially when they had free top ups at the start, every quarter and throughout the year etc even when staying. Only electric …

My father in law is 88 years old and has been diagnosed with dementia. A sales rep from Electric Ireland called at his house last year and persuaded him to switch over to Electric Ireland. Since that time he has never received a bill from …

I have received a letter to say I haven’t paid a bill which is incorrect so on Fri 27th Jan I rang and was offered a call back by a bot. No call back so I rang again and this time decide to hold. I told the call would take up to an hour. …

Absolutely useless company .. They promised a post office payment card when we changed over a few months ago . ..nothing……sales rep offered sun moon and stars yet nothing . one hour 20 mins today no answer .. don,t waste your time …

If I could give zero stars I would! Switched to them 10th November… now Janauary and I’m still waiting on my account number (even though the switch takes 4weeks!). Email sent to them 8th December to enquire, and again the 18th December. …

Shocking customer service; unable to reach anyone by phone, email or chat. Our energy voucher never turned up and despite confirming it existed they have been unable to get it reissued with the deadline fast approaching. We also have been …

AVOID!!!! If I could give 0 stars I would. Horrific customer service team. I have called multiple times to be on hold for over 2 hours each time for the calls to be discontinued. Requested a call back which no one did. Emailed for no …

I begrudge having to give Electric Ireland even 1 star! Never encountered such abysmal customer service. No response to emails, unable therefore to check online account as customer number never received. I’m a new customer and have just …

Please think 10 times prior to switching to Electric Ireland ..
Never received an account number, still waiting and it’s over 2 and half months since I switched.. Tried calling them 5 times listening to the automated message …

This company used to be inexpensive and had good customer service. Now, it’s the complete opposite. They’re an absolute joke! Had an enquiry for a simple question… sent an email on 18th January and received automated response detailing …

Switched to electric Ireland before Christmas, they then doubled their rates from January 1st, then blocked my attempt to switch back to PowerNI. Never again will I deal with this company. Also their app for topping up just does not work, either logged in or as a guest.

Been on the phone for an hour 20 min yesterday each time it goes off and says there is a fault pluses there social media platforms are on but takes them 3 ie 4 days to get back to hopeless this is.i know your busy. Fair enough I used …

Avoid at all costs. Joined sept last year and after many long unanswered phone calls got my online account set up. They were told to take direct debit of £60 per month. …

Have been trying to contact Electric Ireland NI for over a week now on behalf of an elderly gentleman who lives along the border, his address is in the North but his account is in the South. He has still not received his 600 voucher and is …

The WORST and most SNEAKY electricity company ive ever been with and soon as i can i will be going elsewhere. About 2 months ago they came knocking on my door with this great offer which at the time was the cheapest electric price around …

We switched to EI last May!!! Absolutely the worst thing we ever did!!!
Customer Service totally non-existent.
Last week we sent them two emails. No response at all. …

Ask for a refund due to overpayment on 24/2/23. Still not received it on 21/3/23.
No ph backs no emails , twice was told it was processed. …

Avoid at all costs a terrible company full off bulls#! + artists and the worst customer service I have ever seen. I’m switching as soon as possible with all my family and advising everyone to do the same before you have to deal with them.
Every 1 star review I have read sums them up perfectly even there copy paste reply is worthless

If I could give a “zero star” rating I would.

Rang yesterday to ask for my account number as I had not been sent it by email. …

Have tried phoning on numerous occasions over the past few days only for them to hang up after being on hold for 1h and12 mins, asked for 2 callbacks which I never received. Have sent an email, DM them on Facebook and still no response. Have not received my £600 voucher as of 28th February. Customer service is disgraceful.

If I could give no stars I would. My son and myself trying to get through to change name on account. He held for two twenty minutes and a 50 minute only to get cut off. I’ve been holding for over 30 minutes. Emailed them to be told it could be 10 days before we get a reply! My son asked for a call back 2 days ago and still waiting.

During Jan/Feb phoned 3 times waited over an hour on all 3 occasions no response asked for a call back nothing. Sent 2 emails after 1 month still no reply.
Customer service is absolutely null & void. …

Where to start!
Getting through to customer service is the worst experience of any company I’ve ever dealt with. …

Galway, Ireland.
I am writing you this email because it’s hard to get through and to talk with someone that can talk with someone that can help me with my issue. The problem …

Really bad customer service. Tried to call 3 times over the last number of weeks. Each time was on hold for over an hour and then get cut off without being able to talk to anyone. I have requested call backs that never happen. I have also emailed with no response and tried to contact using social media but just no response at all.

Good start as they offered £100 of your bill and also offered 10% of your base rate. Agreed to pay £80 per month and review in 6 months time. So first bill comes in and with £100 off first bill I’m thinking I should have £20 credit off next …

I have been trying to get through to someone for the past hour, like this is not a new thing, this is always the case when ringing electric ireland. If there’s staffing issues employ more staff and pay them better so they will stay, its not like your not making money from customer. Joke of a customer service line

Phoned about 6 times over 2 months each time I was given the message that I will be waiting 60 minutes due to unprecedented demand. I am fairly sure it is precedented as it happens every single time. They charge you a fortune and don’t want …

Hi. I switched to electric Ireland based on a good deal and a promise of £100 tesco voucher. I never received the voucher within the 8 week time frame. I received it about 10 months later after telling them I never received it. Once I …

A very unhappy first time customer…. I got an email telling me my first bill was ready to view and to log into my account etc. I began filling out the details. I knew my account number but didn’t know what the abbreviation ‘MPRN’ meant so …

Impossible to contact!

– Phone service cut me off multiple times after being on hold over 70mins. …

Just the worst customer service I’ve ever experienced. We’ve made a ridiculous amount of phone calls, all of which one hour plus just to be told our phone call can no longer be processed. Sent emails with all information requested to …

Hands down the worst service I’ve ever encountered from any company. If your thinking of signing up, move along. You will wait well over an hour any time you need to call, if you email, you will get an automated response and nothing else. …

The worst customer service I have ever known of! I have rang multiple times plus emailed and messaged through social media platforms about not receiving my £600 energy voucher which I have not yet got a reply about. Only have until 31st march to redeem it and I have no clue whether I’m going to get it or what the hold up is.

Possible that this is the worst energy provider I have ever worked with. There is no customer service, you will never be able to speak to them. The discounted rates quickly disappear, when you try to cancel you cannot.

Call dropped after 45 mins, waited on hold again for over an hour. Ridiculous company. Avoid at all costs! I only wanted to register my account so they could bill me. Believe the other reviews and stay clear of this company, if they can’t …

Extremely poor customer service, hiked my tariff weeks after joining, sporadic billing; which when quiried resulted in them changing my payment terms(monthly dd to quarterly) and leaving us with a massive bill!
Only giving 1 star as the lights are still on!

Like everyone else…. zero customer service .
No reply to phone or email or texts.
Ethically disgraceful. …

Like others, if I could post a zero star review I would. Without any notice or consent Electric Ireland upped our monthly direct debit to £771 in December. I have complained and received no response. …

As you can see Electric Ireland can answer a criticism on a comments site but WON’T ANSWER THEIR PHONE’S. Are they not duly bound to EVEN TRY AND PROVIDE BASIC CUSTOMER SERVICE??? Disgraceful crowd. …

Just came on here out of curiosity as an Electric Ireland salesperson was at the Abbeycentre this morning pestering people, myself included as they went past, stood talking to friends etc. I am happy with my electric company anyway and …

Undoubtedly the single worst customer service I’ve encountered or not encountered as they do not answer the phone, on 3 occasions I’ve been kept waiting on the phone only for it to be disconnected, simply appalling. …

Another money grabbing greedy company! You call them and like every company it Seems it’s “We are extremely busy right now please be assured that a customer service rep will be with you soon” but no more than 16 minutes 37 mins later!!! …

Waited for over a hour on the phone only to be cut of. I then requested a call back still waiting two weeks on email sent 3 weeks ago no reply wish I’d never moved to them complete joke was gave a top up number until cards came turns out its someone else account I topped up in the online account.

I’ve emailed the company 3 times since end of November and still haven’t heard back from them. Automated response is fine if someone would actually follow up on the query.

Spent over 1 hour to reach Customer Service for a simple change of owner, absolutely ridiculous. …

Have been trying to get through like forever nobody answers keep being told a wait time upto 60 minutes. Still waiting on my cost of living payment too. Terrible service do not go with these people i’m disgusted and can’t wait to switch to a new supplier😡 …

They keep sending sales people to the door. Cold calling is very irritating. I never sign up to anything on the door. No matter how good it sounds. Glad I did my research and read their reviews. Please stop with the cold calling and suggest …

Not even worth a star. Worst customer service. Can’t even get through. They mislead you in everyway, leave this company asap join the likes of click energy or budget energy.

They don’t answer the phones at all to normal customers. We got fed up and phoned the business line and they answered within 10 seconds. Disgusting company. SSE was the best company I’ve been with. Avoid Electric Ireland

Highly recommended, never had any issues, with any goods I brought staff highly recommended brilliant service, conversations no issues over the phone, well done irelands …

Unreal company , 😡, Ive left electric ireland and signed up to power ni 2 weeks ago, I spent over an hour every day trying to get through on the phone, I sent several emails, requests on the website and no response even via Facebook I ve no …

I have been emailing for almost 1 month and still no response despite automated responses saying they will respond within 10 working days.

Worst customer experience hands down. Nobody is there to pick up a call, i’ve tried calling several times and waited for more than 50 min at times but to no use.

On hold for over an hour for the call to be dropped joke of a company
And do not send stupid response about contacting on social media as I do not have it …

You have to be a special kind of dreadful for me to give someone a bad review but honestly electric Ireland you’ve outdone yourselves. The worst company I’ve ever dealt with.

Worst customer service I’ve had as they do not answer the phone, ive rang numerous occasions I’ve been kept waiting on the phone only for it to be disconnected stating technical issues.ive email and asked for call backs but I’ve heard nothing.

What a bunch of con artists! They purposely delayed my switch over from another company, knowing the 30% price increase was on the way. To make it worse, they sent an email before the switch over call finally happened stating I would …

Currently on hold for an hour now to claim annual loyalty top up, don’t have much hope going by nearly all the other reviews, what’s the point in customer service, the reviews have been going back years with the same issue, always the same response that customer service is important, is it? Really? NO!

This is an excellent company. I moved in a property and called them to switch the account for 4 times. 4 calls took me more than 4 hours and the last no one picked up. Finally, I gave up, I failed to open an account. Good！！！

I have spent more than four hours holding on the phone, so I decided to email electric Ireland, I have sent five emails asking for simple advice and have yet to receive a reply.

Awful company, no customer support, no bills or statements in well over the year I have been with them. Cannot speak to anyone as they don’t answer the phones. Held on for 1 hour 15mins yesterday and then the line said call back later and …

Moved into a new property and took over the account from the Building Contractor.
I’ve recieved zero correspondence from them, no idea what i need to pay? …

I wish I could give them a zero but that’s not possible, so I give them a one.
They lost a payment last year in September. I’ve proof via my banking app. I’ve been emailing them back and forth 40 odd times. Called them 7-8 times. Nobody …

Signed up just over a year ago promised tesco vouchers never got. Sign up credit which you’ve to phone up for wait on the phone for over an hour for £20 horrendous customer service and signed up for all the benifits and got none! TERRIBLE. Back to NIE!

Had someone come to the door offering everything under the sun. Looked at my current suppliers price was cheaper called the next day to cancel the switch got told yea all done. Then got a letter saying it was going to be switched. Tryed …

Customer service is atrocious. This week I have tried to contact them every day this week, 2/3 times per day and calls lasting 15/20 minutes………….

Been trying to ring for over a week waiting hours an still no answer from them very disappointed in customer services not even replying to emails

Have been trying to contact electric Ireland for some weeks now but the phone rings for an hour then cuts off I’ve never experienced such bad customer service we tried to get a call back several times and no reply to the emails

Terrible customer service. I have moved house and need to cancel/transfer my account. Tried to call several times, requested a call back and sent emails 2 weeks now and nothing! Frustrating!!!

This is a terrible after customer service i have phoned several times with talking to nobody not happy with electric Ireland wish I never heard of the this company only looking for new top up cards as the other ones are no good

Used to be able to top up without registering, as I rent I prefer that. Had tried to get our names on via phone early on but they refused claiming it had to be the home owner, so I shall continue to refuse to register. Just another …