Ashford Hospital reviews

Staff is helpful and caring. Sometimes there can be a bit of wait for appointment which is understandable. Car park has charges. You can park opposite at Tesco for up to 2 to 3 hrs free which is conviniet and make some shopping from tesco which I believe is not compulsory.

I called the walk-in centre night before and spoke to a lovely lady called Kam. She explained the system and suggested I arrived before they opened so I didn’t have to wait very long. …

Visited Radiology twice, the first time for an Ultrasound, super informative and checked so many organs and explained what he was doing. Second visit was for a CT scan with contrast. Really organised on both occasions and kept to time. Very clean and lovely staff.

Dr Kadir at the acute illness centre was lovely, he took my symptoms seriously and sent me for further tests. Unfortunately the doctor at ST peters a and E was dismissive and told me I probably just need new glasses… 8 hour wait at St Peter’s to be told to try paracetamol and see an optician… glad Ashford is my main hospital.

I had to attend Ashford Hospital for an appt and afterwards popped into The Retreat for coffee and cake, what a wise move that was, such a delightful customer services lady, Francesca and the coffee/cake delicious, so again today I visited …

For 2 days I called 3 times a day to schedule unanswered blood tests. today I went personally and without a solution. Given that I have a severe health problem that is exacerbated by the NHS, they told me carelessly that I had to insist on …

I had a full knee replacement in Dickens ward I cannot praise the staff for all the care they gave me. I felt like I could ask them for anything and it wasn’t a problem. Thank you 🙏 …

I had a surgery at Ashford hospital and everyone were soo lovely. The staff of nurses and doctors are amazing, they really take care of you.
Food and portions were good too. …

After my second pilgrimage to Diamond Scissors, barber from hell, 10/10 would recommend. I contracted osteoporosis. Waited 7 hours to be diagnosed with leukaemia, wouldn’t recommend. …

I want to express my respect and gratitude for a very good experience at the department of ophthalmology on 31st of January, 2023,, for YAG laser posterior capsulotomy. …

Was in for surgery with overnight stay. Was very impressed with staff and service. Food was very good unlike NHS of old.

Thank you Ashford hospital Orthodontic Dr Hemmings for seeing my son today urgently and for allowing him to go in early many thanks. And Happy New year to you all

I had breast surgery yesterday and was extremely anxious about everything from the general anaesthetic to just all of it.. the staff, surgeon nurses and everyone who was involved were caring and so kind and professional. I couldn’t have …

Not as good as it used to be. I had a very bad experience today in the blood test department. I booked in, then got called only to be told to “get a form from from reception” as my blood test was arranged by my gp. I went to get a form only …

I had to have a full knee replacement procedure on 15 Nov. On arrival at Dickens ward I was immediately put at ease by the staff and was shown to my room. I was well looked after during the whole of my stay with a high level of …

Clean hospital that focuses on mainly outpatient appointments and routine tests, although there are a couple of wards left here. Staff always seem friendly and happy to pint you in the right direction if you get lost navigating the big …

Having spent the last couple of hours in the walk in today 24th May and Saturday the receptionist did not stop the amount of patients varied from young and old mainly because they could not get an appointment to see their gp the wait was …

I had shoulder surgery yesterday, and would like to thank everyone involved with this, from start to finish I received the most attentive care. What an amazing job you all do, under some of the most difficult circumstances.
Thank you all again, I am so grateful. Chris Stent x

I brought my daughter (4 year old) here who has a temperature of 39 degree. The receptionist told me to call 111 due to the long waiting hour. I said please register her in and in the meantime I would also call 111 and let them know if 111 …

I have just been very rudely treated by the receptionist at Ashtead hospital as I am except from wearing a mask. She was not ready with a visor and has made me wait while she embarrasses me in front of a queue of people for asking why the …

Went just for ultrasound appointment evening time. First time in Ashford hospital.
Radiologist Andre was very approachable,helpful, polite, professional. Visited …

I had an Operation st Ashford Hospital today . Without exception from the catering staff and porters , through Nursing , Anaesthetists and Surgeons everyone was friendly and treated me with respect . I had been worried about this operation …

Walking in center minimum waiting for 3 hours then more time, if you have children and need to pick them up at after don’t go there instead get to see someone you just wasting your time then cancel your appointment. Receptionist was very …

I had shoulder surgery and it went absolutely brilliant. Nurses were coming all the time asking if we are ok, comfortable and warm. My anaesthetist was singing for me before they gave me nerve block and then put me on sleep. Just wanted me …

It’s a nice enough hospital but there was nobody on reception and the sign posts are quite hard to follow so it’s very easy to get lost. …

Hot Clinic Service was extremely professional and helpful, However walk in service is extremely over used and slow with appointments booked on the day.

One of the worst hospitals with regards to getting in touch with a midwife.. really disappointed as I’m trying to book a midwife appointment from last 3 weeks between 8.30 to 12.00 mon-fri officials hours but no one is bothered to call back even after leaving 3/5 voicemail . Please avoid waste of time

The Hospital is well looked after and clean! It’s quite easy to find departments but there are always staff around to help! You never seem to wait to long to be seen either! It’s got lifts to all floors if you need them! It’s also easy to get to!!

One of the worst hospitals Ive been to. They missed the fact I had a wrist fracture after being in a car accident which was confirmed a day later when I went to another hospital after more swelling. Alarmingly poor communication throughout. …

Once I was diagnosed with gestational Diabetes, my care was amazing the Diabetes teams was soo careful in ensuring my baby and I was safe it was an amazing experience. Also Kate the sonographer was amazing every single time. To have the …

Had day surgery today on my Achilles tendon, all went extremely well and from strat to finish I couldn’t find fault. Now in Air boot for 6 weeks, thanks to you all that made my short visit very relaxing and stress free.

A&E I expected to be bad but not that bad! In the middle of the week it was like Bedlam from the time I got there at 6 till the time I decided for my health I had to leave as the sun started to rise. It took 9 hours to see the medics team …

Really helpful nurses very efficient

We took our 13 year old Grandson to the Walk in centre, he gets very agitated and was verbally abused by a member of the public because of he’s constant talking and wanting to go home un be known to the member of the public my grandson …

Superb service, again. The Tennyson unit / ward are brilliant, and they deserve recognition. …

Super service at the Walk-in Centre after falling off my bike. Was assessed and sent for X-rays then patched up. All done in 1.5hrs on a Sunday morning. Friendly and professional staff throughout made it a pleasure despite my pains.

The eye and Xray department NEVER answer the telephone. The excuse of COVID is ridiculous. Patient care should not be affected! The staff are rude and more concerned about eating biscuits and gossiping about other members of staff rather …

Everything about the hospital was lovely. My child was referred there and all the staff we encountered from the parking attendant to the receptionist to the admin staff and finally the doctor who attended to us were brilliant. I am not naming people to respect my child’s privacy but everyone was so helpful

This was my third visit within a year following a double cataract procedure. As always the system works well and the staff are helpful , courteous and cheerful. My doctor was informative and knew his stuff. Keep it up Ashford.

I have waited more than 6 months to be seen at a London hospital so my GP referred me locally .
I have been seen very quickly and cannot fault the kindness and compassion I …

I am so grateful for the nurses and doctor at Ashford hospital! I was traveling overseas and had an had to go to the hospital for an injury and they were so kind and helpful. The staff worked with me to try and get me seen since it was difficult not being a citizen. I would recommend to everyone!

Certain departments are well run but unfortunately they are let down hugely by others. Receptionists that think they are God, or that you know get some warped satisfaction out of making you wait or broadcasting your problem to all those in …

Rating the booking system which is appalling… I was referred to ENT in January/Feb. 2021 and got offered my first appointment for August at a time I couldn’t make so I called to reschedule and was given an earlier booking but no letter …

6+ people booked in at once for day surgery, only one taken at a time leading to minimum 3 hour waits for the second person onwards, genuinely painful after being told not to eat since the day before. I saw the wrong person being called for …

My husband had a mini stroke. I am so glad that the professional doctors from st Peters in chertsey had everything under control. All the tests and scans . I SALUTE their professionalism. We were booked for an MRI scan into Asford …

My daughter went to this hospital yesterday for a procedure under general anaesthetic. We arrived on the day surgery ward and their policy is to not let family with the patient but my daughter was so scared they allowed me to be with her. …

I have just come back from the Walk-in-Centre at Ashford Hospital and had to write this brief review. I was truly impressed with Ambi Calay, who was highly professional and dealt with my issue in no time. Very happy with the service despite the two-hours wait.

Walk-in nurses are absolutely useless here! Waste of time, was actually going to leave a NHS complaint regarding this but let’s see if they improve in the future. Receptionist was lovely though.

Doing their best. Usually clean and tidy. Car park is usually easy to park in, although expensive – same as all other nhs hospitals. After the initial hour it isn’t too unreasonable. Machine takes cash or card.

Completely useless. Clinics always are running late, houreof waiting and they wouldn’t even apologize. Once you with the consultant instead of teyint to help and offered the right treatment they ask you to change your lifestyle like it’s the cure for everything. Very dissatisfied with the NHS.

I am delighted to write a review on my recent TWO visits to Dermatology at Ashford Hospital. Dr M Al Abadie and the nurse attending, at both my visits were superb. The nurse was welcoming, assured and greeted me with courtesy and care. …

Terrible. I have been misdiagnosed. Poorly diagnosed foot injury. clearly stated I am an athlete and injured y foot running when landed on the ball o the foot and now the pain being located between the bit toe and second toe, which is mild …

Tried to call today regarding a general queries for the midwife, the woman didn’t speak to me anything, next thing I knew the other side is ringing and no dial tone after that. Very poor service I’m sorry. Please have decent manner at least to speak that you will be transferred to the different department.

There may be few good caring staff, but the ones I came across are unhelpful, can’t be bothered attitude. Felt soo uncared for 🙁 …

Absolutely brilliant service from everyone from the minute you walk in the door until the minute you leave,cannot praise or thank these people enough for how they looked after me.

Poor customer services on reception area for appointments, staff more interested in talking to themselves then helping people. You are left standing there for more then 5 minutes before they call you to the desk & there is no other person in the queue either. Staff come across as “can’t be bothered” attitude

I’ve been in some pretty poor hospitals before but this one is the worst I’ve ever been in no duty of care no care don’t care.As I write this review online. im bed in agony Befor was treated my catheter was blocked I was left for over an hour in agonyI can go on and on and on I was anybody else stay clear from the hospital .

Walk in clinic is nurse led… And they’re absolutely useless. Not much point going there if you require more than paracetamol. Just go to the pharmacy across the road if you need anything of the sort.
No idea what services they are supposed to provide really.

I wanted to thank the nurse Ambi and all the reception staff for having an amazing and quick response to helping, thanks to you guys you saved a life. Great job! Keep it up, have a lovely Christmas! Thank you so much.

I had to spend a full day for tests and I found the staff really careing and looked after my every need even as far as bringing my treatment forward so as to ensure I could catch the hopper bus to meet my transport from St Peters well done I will be happy to attend Ashford any time.

Over the last four years or so when in the UK for my parents ill health this hospital had given nothing but excellent friendly service, from the cleaners, receptionist to the medical staff. My wife and I give big thanks and salute you all.

Always quick visit … parking too expensive .. but they know we need to attend to hospital so they know we will still pay for the parking 😢 …

Fantastic service. Receptionist Lyn in walk in centre is so lovely kind and funny. A real asset.

Easy access good parking

My sincere thanks to all in the Eye Clinic after Cataract operation have
just had eye test and its 20/20 vision. Proficient from beginning of
procedure to the end.

I was born here.
Having a blast ever since.
Good work everyone.

I was left for five weeks after visiting AandE with a broken shoulder and arm without any treatment or advice. I wouldn’t even treat my dog like this. Absolutely shocking!

I truly can’t believe that Adults that need blood tests can have them done straight away but my 8yr old child has been told by a very rude member of staff on the paediatric ward today 31/1/18.. That he can’t be seen until the 21/01/18.. And …

Been please every-time I had to visit the hospital, staffs are nice and understanding. Doing a good job. Thanks

Seldom have I received such kind,courteous,caring and proffessional service in The Day Care unit (yesterday 20/12. …

To park for free Park in tesco next door and a short walk

Retreat Cafe upstairs in the outpatients dept. Coffee reasonable hot and cold food available unfortunately they ran out of hot food by 1.30 a bit disappointing if you were attacked by a touch of the “munchies” The hospital staff are very helpful and understanding very professional

Very helpful place to visit, the staff are patient and polite and know everything about everywhere. Although you don’t what to go to hospital, you are looked after.

Good timely service

Eliot ward is full of the loveliest staff, I have been looked after and cared for so well. Thank you very much

Excellent hospital. Very grateful for all their help. Always treating patients well.

excellent staff.veey efficient.

Fast time to have my ultrasound

Good , great parking

Good experience in the BSGE centre for day surgery yesterday. Nurse Jalpa was amazing in particular.