Charing Cross Hospital reviews

Went there for a CT scan. The wait wasn’t long at all (i went private and not on NHS).
The staff were amazing, Nada was very kind, informative and reassured me as i …

I came to A&E with my very sick, elderly mother at 21.30. We knew there’d be considerable waiting times but didn’t expect just how bad the situation would be …

Palliative care for my beloved late father who initially went in for a chest infection, then he got better but was still kept in as he stopped eating, then we were given the worst news that he is at his last stage. I dnt understand how that …

This is an honest review. I was admitted for accute bleeding. Although I was in hospital for 11 days. The doctors were able to fully resolve my issue, despite the long time it took. The only down side was the lack of qualifications a lot of the ward nurses have, showing their clear lack of nursing skills.

I attended theA&E department and was admitted to have examinations which resulted in an X-ray and MRI scan. In a 4 day stay I was given excellent treatment by the doctors, nursing and portering staff. Thanks to all of them for their professionalism.

I have been to this hospital, the service was fine but I have been through a weird situation because the lady doctor from orthopedic department she does not use gloves at all during physical check ups of foot and moreover, she made me very …

My partner is severely brain damaged and has ended up in many London Hospitals in the last 29years. Most of the time I have dreaded the Hospitals. Mainly the attitude of the nurses. Charing Cross has been the best hospital and the nursing …

As always Charing Cross Hospital provided an excellent service. I went to A&E as I had something lodged under my fingernail which was causing pain. I was seen by a nurse, had an XRay taken and then had the offending matter removed by a Doctor. They were very thorough and professional. Thank you 🙂

Wonderful staff ,special mention to nurse Janine and Dr. Constantine from A&E department. I presented myself at A&E being really unwell, the receptionist was really helpful and they saw me really quick. Thank you for your care!

This hospital should honestly close. The worst experience and service I have ever witnessed. One would think that in a city like London one would be cared for adequately, but not if you come to this hospital. My girlfriend has come to the …

This site is not wheelchair accessible at all. At least six times I followed signs and either got somewhere that was not accessible and was told by a member of staff “you have to go a different way” that was not sign posted at all or I …

Clean place and very kind staff! The doctors and the nurses are all nice!👍 …

My poor mother stayed at 8 north for 3 months. The Filipino nurses treated me and my mother like garbage. Talking down to us no care and damn right arrogant and rude to an x NHS worker. I will never forget the arrogant way some people treat …

Was taken to Charing Cross by ambulance with a severe ‘abnormal’ asthma attack during a hockey game. I’m not from London, I’m actually from West Sussex and we were only taken to Charring Cross as it was the closest to a tube station to get …

A place of timely and professional services at its best. The availability of specialists in various field of medical profession and equipment makes it unique

Amazing care from the emergency ward yesterday. Everyone was very polite and professional. I was admitted quickly, they immediately identified the issue, and gave me lots of helpful advice.

Doctor Spicer has been fobbing off my surgery for 2 years. 2 weeks before my surgery it gets rescheduled, every time! I’m never going to have my surgery bc it keeps getting delayed.

If you ever going to deal with A&E be prepared to wait about 9 to 10h just to speak to a doctor.
I had breathing problem and I called the ambulance around 4pm, and I was here at …

I had very bad day long waiting time not seeing by any one no medicine given I have very bad pain and strong pain in the last six months with my broken disc and getting worse and worse every day and no one care about patient there was no …

Best hospital! I did my injection due to severe lower back pain two days ago . They were so friendly and polite. Everyone trying to do their best to make you feel comfortable and relaxed. I thank the doctor for his great work and all the …

Let me summarize you our 3 hours under 3 minutes, so you know what to expect if you visit here. And maybe, the hospital management can learn from the chain of issues. …

Great hospital came on 16/01/23. Staff were fabulous 🙂 Especially Dr Mcann who was so kind, good advice, caring and helpful. He went above and beyond. Thank you so much! Appreciate it. …

5* due to the amazing doctor Mac (orthopaedic). While visiting London, my daughter broke her foot on a Sunday evening and even if this is not a children hospital, he helped us and treated her amazingly. …

Very busy hospital but generally the staff are helpful. The chemo team of Imperial College Healthcare staff are truly marvelous.

Came at 7pm as my father fell down the stairs, and after more than 3 hours not even the doctor has visited him. Is this a normal thing here? Can it be worst?
The nurse team don’t even come to ask if everything is okay, I understand how busy they are but I feel thag they don’t bother at all. Really disappointing.

Rubbish place and very bad service. A&E doesn’t care much about the patients especially if the patient is a staff. Managers only sit in the offices and look the other way. The building is falling apart with water leaking here and there. Extremely dissapointing. Don’t bother to visit this place or work here.

Very run down! Doctors rush you in appointments. The staff don’t look like they want to be there (ones that are left anyway). And have cancelled my appointments twice at short notice because the scanner broke down. The NHS is in dire straits and need to be abolished!

this hospital is so badly signposted. Coming out of the lift there is no simple map to help you find your way. There are endless corridors and none of them have simple sign over them telling you where you are going. At reception I was told …

The staff in the chemo unit are wonderful. We are so blessed we have the NHS during times like this x

Came in for a shoulder issue, was greeted by a friendly front office and look after by a pleasant and competent doctor, all within 2 hours.

Avoid it all cost. Rude and neglect would towards dying people. Similar type of experience to the relatives of dying. Abysmal truly abysmal. Pure disgrace

GP told me to ring Charing Cross to make an appointment for xRay for my very ill 90 year old mother .
Rang number given and was told by an automated voice that I was in a queue & …

For my arm infection, they assisted me quite promptly in A&E and I got my treatment within an hour or so.

Had day surgery today and all I can say is that the anesthesia doctors were 1st class in explaining everything and the nurses assigned to me were fantastic (anybody who plies me with coffee not long after I woke up gets my vote

Superb treatment, wonderful staff who were polite, curtious and professional. The hospital is always clean and tidy. I can not fault this hospital in my experiences.

I have been to this A&E multiple times, not by choice but due to my circumstances. And every single time my experience has been terrible. It’s understandable how wait times are long, but having receptionists with terrible attitudes who chat …

Every time that I have to go to A&E at this hospital is the same situation. They don’t have any staff and the doctors are taking only one patient every 2 hours. Some of the staff are only walking around or eating during they are working. It …

Terrible experience at the A&E. Please don’t go there. I would rather die than go to CXH. Nearly 8.5 hours at THE A&E. Still waiting while writing this bad review. I can not put my anger into words. It felt like being in a 4th world country …

It will soon be a year since I was operated on in this hospital for an aneurysm, I wanted to thank all the doctors and nurses for the monthly care for me, I live, walk and talk a lot. I am asking you not to keep me in the hospital for so long next time

Never been so humiliated, went to emergency because I couldn’t breath, have been sick for a month, have had different medications and nothing. Saw one nurse who took my blood, waited for 7 hours only to be told there would be another 6 …

I want to thank Dr Peter for his excellent care of my mother in the Urgent Care Centre today. He was kind and professional. He really listened and she was so happy and thankful for NHS. And thank you to all the A&E staff, keep up the good work!

Is already hard to be in a hospital.. but this time I don’t have words to describe how awful was my experience at this place (can’t even call it hospital) I’ve been eating for more than, read carefully- 15h. And yet have the diagnostic as …

Great, efficient service with the breast clinic. I went in for a check up (everything turned out to be fine, and thanks NHS for the fast reassuring service) and was done 35 minutes after my scheduled appointment – this included three …

A marvellous example of fantastic clinical practice and undoubtedly the best hospital I’ve ever been admitted to. Your nursing team, attention to a patient’s well being both medically and nutritionally are unparalleled. Your staff nurses …

Worst hospital ever. Been waiting over a year for my neurology appointment. It has been cancelled about 6-7 times

Hey all.
I am not one to slag off business or people but that experience was awful. In A&E for 7 hours or more and still did not not get the help from a doctor I was …

Nothing wrong with support staff, consultants or surgeons. This review is due to the slow and / or incompetent inpatient pharmacy. I was discharged and yet took 3 hours for them to dispense standard issue meds. Multiple phone calls from …

I have attended St Mary’s hospital and I was contacted by the Admission Department at Charing X with the date and details of my surgery.
Carly was extremely kind from the get go and she handled a difficult …

I would give it zero stars if I could!
To the Dermatology Dep: I had an urgent referral to be seen in 2 weeks to check if a lesion on my skin was skin cancer. …

Rude receptionist at A&E called Ursula.
Then rude and not thorough GP afterwards who did not take my pain seriously.He made me feel stupid and ridiculous when I asked if my condition can be related to …

Worst experience ever. I will actually be suing the doctor for negligence. Her name is: Buba Delphina. She shouted my name and didn’t bother to come and actually get me or to send one of the nurse (a lot of the patients there were in a lot …

Such unprofessional and rude doctors and staff. My partner has been left at Emergency for 4 hours waiting in pain. No one did come to see him and yet they open the door for me and told me to f***off from there. My partner was in life …

I called to reschedule my appointment and spoke to a very nice person. Polite and helpful. A lot of rude patients must phone up complaining to them as their lines can be busy. I wish people would understand that team DO NOT cancel our …

Had a really lovely Porter helping me. I, however had a horrible experience trying to find where I was supposed to go, everyone kept sending me to the wrong place, saying it’s not what they deal with and they can’t do anything to help. I am …

Unfortunately this is the hospital quite close to my house therefore i am coming to this hospital in case of EA or walk in. Still better than my GP. I haven’t seen lazier people in my life. Anyone works here unbelievably lazy lazy lazy ! …

Inusfficient guidelines at entrance to departments and wards. Nurses are great. Internal referrals to Phlebotomy not so efficient triggering unecessary questions and the nurse who took my blood sample caused pain to my arm probably not experienced enough.

Absolutely shocking. Left me with very sick 5 year old for 3 hours and had no idea what they are doing. 111 service had already said we where coming. They let everyone go infront of us and just said there computer was broken. I had no …

Absolutely useless – waited for 4 hours in the early hours of the morning just to be told to go home and come back later – I then came back to ‘ collect a prescription’ as told but instead I waited about 6 hours to just be told to go …

Astonishing lack of empathy from, in particular, the reception staff in the A&E department l, when it is needed the most.
Fell forward at speed and my teeth went through my lip, pharmacist said it was …

I was admitted on 27.7.22 as an emergency for severe respiratory distress . The care I received from LAS and in particular Charing Cross was exemplary. In particular, but not limited to, I would like to thank my Consultant, Claire Liegeois and Nurse Lauren. First class.

I was seen my a surgeon called Lydia and she was so rude, she didn’t help me at all with making me feel comfortable about my situation! She essentially made me to feel like I was wasting her time and shouldn’t be there! Had to leave without any help and was very upset.

Went to radiotherapy here. Spacious waiting area with Sky news on view. Helpful staff seen promptly and allowed to ask as many questions as I wanted. Very clean especially the toilets. Thanks. Loved the bell.

I am overwhelmed at the care I’m receiving at Charing Cross. Every single health care professional in Breast services has been wonderful, from Radiologists, my surgical team, anaesthetists, theatre staff, doctors, nurses from Riverside …

Literally the worst hospital I have ever been to. The doctors are so rude and uncaring – they should not be working in medicine. …

On Tuesday my 70 yr old brother was taken to this hospital by ambulance as he woke to find he could not move his legs and was getting severe neck pains …. he arrived at 2 pm and wasn’t given a bed until 2 am,,,,waiting that time in a …

My husband saw doctor Matthew (sorry can’t remember surname) an ENT doctor yesterday in outpatients. My husband is currently a patient in another hospital who are having trouble removing his tracheotomy tubes. Matthew did it in a couple of …

Charing Cross Breast Service.
From first entering the Breast clinic in Charing Cross hospital to the follow up after having breast surgery, I was supported, informed and cared for by the …

I can thank the medical staff enough for all their help!!! Totally professional caring and lovely! The ward was spotlessly clean, food was good and nothing was to be much trouble for them!! The plastic surgery team are so good!!!! Thank you all and god bless our NHS!!

Beyond doubt one of the worst hospitals you can go into or visit. The nurses are dreadful, just dreadful. Their lack of care of the sick is simply shocking. Poor monitoring of fluids and drugs, notes are dreadful. If you dare to …

We had a great experience here as the staff did the best for Simina (my daughter). The blodd tests needed and best care from doctors and nurses. Receptionists were nice and helpful. Thank you Charing Cross Hospital!

Words can’t describe how grateful I am to Ms Judith Hunter, Mr Vikram Sharma and their entire team and all the HCAs including Ade, nurse Patience, Gemina, Bunmi who looked after me from start to finish in such an exceptional manner. Overjoyed

I am very grateful for the help I received. Doctors helped me to recover form the ears infections. Medical and personal care were very helpful and friendly.

Horrible doctor at charring cross. Dr Mason. Showed no sign of remorse at all, made his own decisions without our consent. Disgraceful. Apart from that the hospital is very good

Best in the world. Spotted a brain tumour from bad eye vision tests. One week later my wife has her sight and life saved during neurosurgery brain tumour removal. …

Thanks to Dorris for being a very kind hearted person you’re 1 in a million

i cannot fault the staff at this hospital but i can find fault with the lack of coordination with the booking department who sends out text messages followed by an email giving an appointment then following it through with another text and …

I find this hospital very frustrating. I can never find my way round. I think it was badly designed. Been there many times and still struggle to find the same department I always go to. Apart from that, the service is good.

Completely wonderful staff.
Car park should be pay on exit – visiting is stressful enough without worrying how long you need. …

ENT Pre COVID longer than 6 month wait for an appointment and a 2.5 hour wait to be seen. Endoscopy if you are lucky, no other equipment. They want you in and out as quick as possible so a referral to another department is a great get out …

On the first appointment I waited the maximum to receive the bare minimum.

Unfortunately upon the second appointment my approach to Audiology was countered …