Cardiff Probate Registry of Wales average reviews all over the web

1.8
Total Reviews 51

Average reviews from all platforms

Average Rating 1.8

Average reviews from all platforms

  • 5.0
    6
  • 4.0
    4
  • 3.0
    1
  • 2.0
    4
  • 1.0
    36
Cardiff Probate Registry of Wales reviews breakdown:
Google
1.8
51

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

51 Cardiff Probate Registry of Wales reviews on Google

ZH
Zoe Huxford 3 months ago on Google
( 1 out of 5 )

I applied for a letter of administration around 4-5 months ago. My mum’s case had been put on hold as they needed further documents but failed to contact me about it. I sent in the documents needed the same day. That was over a month ago …

RF
Rachel Fillingham 3 months ago on Google
( 5 out of 5 )

Brilliant service. Had so much help. Lovely people. Made a difficult time in our life alot easier. Thank You.

IP
Iain Patience 3 months ago on Google
( 1 out of 5 )

Tried contacting this service and after 35 mins wait my husband expressed his frustration by saying how long he had had to wait and used the word bloody in his comment and that he wanted to speak to a supervisor. The usual cretinous …

AW
Ann Wheeler 3 months ago on Google
( 1 out of 5 )

Had an email on 8th October to say I would receive the probate document in 10 working days. I have emailed 3 times asking if it has been sent or lost in the post but have not received a reply only an automated reply. I tried phoning but no one answers.

SB
Shelina Begum 3 months ago on Google
( 1 out of 5 )

My mum still waiting for letter of administration since July 2020, still have not received anything. I have sent emails, had no response back. Very disappointed with the service. I thought this system should have been very professional. …

V
Verity 3 months ago on Google
( 1 out of 5 )

Phone number is not manned and says you can’t leave a message. It’s impossible to contact them – Incredibly poor service given families are trying to make arrangements after a loved one has died. Sending a letter and waiting 3 weeks for a response only to find they have another Q for you, and so another 3+ weeks passes, is unacceptable

SP
Steven Pridmore 3 months ago on Google
( 1 out of 5 )

have been waiting 10 weeks for a simple task, service has been appalling, called up after 7 weeks , spoke to Nick who was of no use at all, said he would ring me that day , STILL WAITNG, upsetting enough to loose your last parent without all this ! !

CJ
Clive J 3 months ago on Google
( 1 out of 5 )

I wish I could award 0 stars as this department is by far and the worst I have ever had to deal with. They do not conform that they have received not are processing your application. If you email they just ignore and if you call they just …

SC
Sue C. 3 months ago on Google
( 4 out of 5 )

Just visited Cardiff Probate office to sign the Oath. Excellent service, lovely chap, even did it for us before the opening time of 2pm. …

BB
Beverley Ballagher 3 months ago on Google
( 1 out of 5 )

I wish there was a zero or even a minus star. Oh dear what a terrible service. I applied and was successful with my application only to receive the official documents in the normal post – DAMAGED. When I complained I was told to complain …

PD
Pamela Drake 3 months ago on Google
( 1 out of 5 )

Just tried to call within the registered opening hours, had a automated message to say there were no staff available and gave another telephone number, the message was breaking up so you couldn’t hear all the details, tried three times …

DE
Dan Evans 3 months ago on Google
( 1 out of 5 )

I wish I could put 0 stars on this.

No way of contacting them like people have said before. …

PC
Philip Clee 3 months ago on Google
( 3 out of 5 )

Considering it’s close to centre of town is relatively easy to get to and nearby short stay parking. However, you won’t get in without an appointment. You can drop letters or documents in with ease though

JE
Jason Evans 3 months ago on Google
( 1 out of 5 )

Tried endlessly to telephone them but no answer and no facility to leave a message. Also no online booking appointment facility. Whats the point of having a phone number if they don’t use it. …

MP
Murray Palmer 3 months ago on Google
( 1 out of 5 )

Been waiting over 6 months now and no sign of completio . Scandalous. Unable to get through on the telephone, no acknowledgement of correspondence. It is a total shambles. Absolutely appalling

NB
Nik Bishop 3 months ago on Google
( 1 out of 5 )

Now been waiting over 6 MONTHS for our grant of probate. You can’t get through on the phone and they won’t communicate when you will receive the grant. An absolute shambles and completely unaccountable.

SB
Stephen Brady 3 months ago on Google
( 1 out of 5 )

Absolutely pathetic….you never answer your phone’s
You never respond to emails …

RL
Richard Lewis 3 months ago on Google
( 1 out of 5 )

Useless and Unaccountable
Like others have said, I wish I could put 0 stars on this. …

DW
Donna Williams 3 months ago on Google
( 1 out of 5 )

Basically once you have sent your forms there is no contact, unless they contact you… The message on the telephone answer service just says ‘ this is an extremely busy line, try again later’… I personally do not find that helpful!

MH
Mike Hanley 3 months ago on Google
( 1 out of 5 )

Impossible to contact via the telephone.
No call queuing system.
Ridiculous recorded message telling you to call back later or access the …

CL
Cath Lewis 3 months ago on Google
( 4 out of 5 )

Took a bit longer to get Probate for my late Father due to the Covid lockdown but they did their best with a skeleton staff so thank you.

WR
William Roberts 3 months ago on Google
( 1 out of 5 )

THE SERVICE PROVIDED AT THIS OFFICE IS USELESS, I HAVE PHONED DAILY BETWEEN THE SUGGESTED TIMES OF 11-3 PM ONLY TO GET THE SAME AUTOMATED VOICE SAYING THAT THERE IS NO ONE AVAILABLE TO TAKE THE CALL AND TO CALL BACK LATER. WHAT A JOKE.DOES …

GJ
Gaynor Jones 3 months ago on Google
( 1 out of 5 )

Went to probate office the chap behind the desk was totally unhelpful. Asked if we had been to land registry and told us that the solicitor shouldn’t have sent us down. I asked if he had the number of the land registry, he just stated it …

LB
Little Brighouse BSc 3 months ago on Google
( 1 out of 5 )

PHONE NUMBER DOES NOT ALLOW YOU TO GET ANYWHERE
REQUESTS EXTENSION NUMBER TO PROCEED
DOESNT NOT ALLOW MESSAGES …

RM
Rick Moore 3 months ago on Google
( 1 out of 5 )

How on earth do you get a reply to email’s or get through on the phone? First application goes missing then no reply/acknowledgement of second. My mum died last October!!

VB
Vanessa Burholt 3 months ago on Google
( 1 out of 5 )

Appalling. More than 500 phones calls – no response. Automated emails and no reponse to questions. Probate has been with the office for > 3 months. This is now costing the family money.

MD
Malcolm Dean 3 months ago on Google
( 1 out of 5 )

Absolutely useless. No service. You can’t get in the door

PT
Philip Thomas 3 months ago on Google
( 1 out of 5 )

Just tried to ring the Probate office , after a long message all I got was e are very busy recorded message …”what an organization where you cannot speak to someone to make an appointment….totally unacceptable

AK
A Kumar 3 months ago on Google
( 5 out of 5 )

Very helpful…call was long but all queries and issues resolved on the same call

LC
Louise Carter 3 months ago on Google
( 1 out of 5 )

Shocking – do not response to emails or telephone calls as lines are constantly busy – delays are ridiculous

AK
Andrew Kaufmann 3 months ago on Google
( 4 out of 5 )

No problems with the probate office in Cardiff. Service was quick and friendly and the staff are very helpful and supportive.

AB
alistair bruck 3 months ago on Google
( 1 out of 5 )

Don’t waste time travelling to this place you will not get in!

JS
Julian Selman 3 months ago on Google
( 1 out of 5 )

Been waiting 14 weeks now. Appalling service. It used to take about 5 days.

JP
Joshua Price 3 months ago on Google
( 1 out of 5 )

When trying to call them it tells you their number is no longer in service.

HJ
Hilary Jennings 3 months ago on Google
( 1 out of 5 )

Very unimpressed – five months, probate not received. They seem to have lost the will. Not happy

SH
Steve Hicks 3 months ago on Google
( 4 out of 5 )

While answering by phone does not happen I got an answer from my email the next day 😄 …

DS
david shott 3 months ago on Google
( 1 out of 5 )

There is no way to get to the department you need.and there is no answer from the helpline number .useless.

JH
JIM HARRY 3 months ago on Google
( 1 out of 5 )

impossible to contact anyone and no response to emails

RT
Rob Toghill 3 months ago on Google
( 1 out of 5 )

I can’t comment much as still can’t get through to them on the phone

IH
Issy Hatton-Williams 3 months ago on Google
( 1 out of 5 )

Just can not get through on helpline 🙁

B
BraveBat 3 months ago on Google
( 1 out of 5 )

Useless. Never get an answer. Bunch of slobs

MS
Mick Stubbs 3 months ago on Google
( 1 out of 5 )

waiting for probate 10 months plus still waiting?

GA
gary adams 3 months ago on Google
( 2 out of 5 )

Not good

SB
Steven Burns 3 months ago on Google
( 5 out of 5 )

Very helpful staff

CP
Christopher Phillips 3 months ago on Google
( 2 out of 5 )

Time taken to process application

D
Dionihilo 3 months ago on Google
( 1 out of 5 )

Cannot be contacted.

TH
Terry Hewer 3 months ago on Google
( 5 out of 5 )

Excellent service

BE
Brynley Ellis 3 months ago on Google
( 5 out of 5 )

Very helpful

BN
Beth Nation 3 months ago on Google
( 5 out of 5 )

Fantastic

KE
Karen Ellis 3 months ago on Google
( 2 out of 5 )

Slow

JN
John Newell 3 months ago on Google
( 2 out of 5 )

Attitude of staff

Read more reviews about Legal,Legal services companies and services

Network Credit Services

Review

Birmingham Social Security and Child Support Tribunal

Review

Watford Employment Tribunal

Review

Humberside and South Yorkshire Enforcement office

Review

Brentford County Court and Family Court

Review

Swansea Civil and Family Justice Centre

Review