Cardiff Probate Registry of Wales reviews

I applied for a letter of administration around 4-5 months ago. My mum’s case had been put on hold as they needed further documents but failed to contact me about it. I sent in the documents needed the same day. That was over a month ago …

Brilliant service. Had so much help. Lovely people. Made a difficult time in our life alot easier. Thank You.

Tried contacting this service and after 35 mins wait my husband expressed his frustration by saying how long he had had to wait and used the word bloody in his comment and that he wanted to speak to a supervisor. The usual cretinous …

Had an email on 8th October to say I would receive the probate document in 10 working days. I have emailed 3 times asking if it has been sent or lost in the post but have not received a reply only an automated reply. I tried phoning but no one answers.

My mum still waiting for letter of administration since July 2020, still have not received anything. I have sent emails, had no response back. Very disappointed with the service. I thought this system should have been very professional. …

Phone number is not manned and says you can’t leave a message. It’s impossible to contact them – Incredibly poor service given families are trying to make arrangements after a loved one has died. Sending a letter and waiting 3 weeks for a response only to find they have another Q for you, and so another 3+ weeks passes, is unacceptable

have been waiting 10 weeks for a simple task, service has been appalling, called up after 7 weeks , spoke to Nick who was of no use at all, said he would ring me that day , STILL WAITNG, upsetting enough to loose your last parent without all this ! !

I wish I could award 0 stars as this department is by far and the worst I have ever had to deal with. They do not conform that they have received not are processing your application. If you email they just ignore and if you call they just …

Just visited Cardiff Probate office to sign the Oath. Excellent service, lovely chap, even did it for us before the opening time of 2pm. …

I wish there was a zero or even a minus star. Oh dear what a terrible service. I applied and was successful with my application only to receive the official documents in the normal post – DAMAGED. When I complained I was told to complain …

Just tried to call within the registered opening hours, had a automated message to say there were no staff available and gave another telephone number, the message was breaking up so you couldn’t hear all the details, tried three times …

I wish I could put 0 stars on this.

No way of contacting them like people have said before. …

Considering it’s close to centre of town is relatively easy to get to and nearby short stay parking. However, you won’t get in without an appointment. You can drop letters or documents in with ease though

Tried endlessly to telephone them but no answer and no facility to leave a message. Also no online booking appointment facility. Whats the point of having a phone number if they don’t use it. …

Been waiting over 6 months now and no sign of completio . Scandalous. Unable to get through on the telephone, no acknowledgement of correspondence. It is a total shambles. Absolutely appalling

Now been waiting over 6 MONTHS for our grant of probate. You can’t get through on the phone and they won’t communicate when you will receive the grant. An absolute shambles and completely unaccountable.

Absolutely pathetic….you never answer your phone’s
You never respond to emails …

Useless and Unaccountable
Like others have said, I wish I could put 0 stars on this. …

Basically once you have sent your forms there is no contact, unless they contact you… The message on the telephone answer service just says ‘ this is an extremely busy line, try again later’… I personally do not find that helpful!

Impossible to contact via the telephone.
No call queuing system.
Ridiculous recorded message telling you to call back later or access the …

Took a bit longer to get Probate for my late Father due to the Covid lockdown but they did their best with a skeleton staff so thank you.

THE SERVICE PROVIDED AT THIS OFFICE IS USELESS, I HAVE PHONED DAILY BETWEEN THE SUGGESTED TIMES OF 11-3 PM ONLY TO GET THE SAME AUTOMATED VOICE SAYING THAT THERE IS NO ONE AVAILABLE TO TAKE THE CALL AND TO CALL BACK LATER. WHAT A JOKE.DOES …

Went to probate office the chap behind the desk was totally unhelpful. Asked if we had been to land registry and told us that the solicitor shouldn’t have sent us down. I asked if he had the number of the land registry, he just stated it …

PHONE NUMBER DOES NOT ALLOW YOU TO GET ANYWHERE
REQUESTS EXTENSION NUMBER TO PROCEED
DOESNT NOT ALLOW MESSAGES …

How on earth do you get a reply to email’s or get through on the phone? First application goes missing then no reply/acknowledgement of second. My mum died last October!!

Appalling. More than 500 phones calls – no response. Automated emails and no reponse to questions. Probate has been with the office for > 3 months. This is now costing the family money.

Absolutely useless. No service. You can’t get in the door

Just tried to ring the Probate office , after a long message all I got was e are very busy recorded message …”what an organization where you cannot speak to someone to make an appointment….totally unacceptable

Very helpful…call was long but all queries and issues resolved on the same call

Shocking – do not response to emails or telephone calls as lines are constantly busy – delays are ridiculous

No problems with the probate office in Cardiff. Service was quick and friendly and the staff are very helpful and supportive.

Don’t waste time travelling to this place you will not get in!

Been waiting 14 weeks now. Appalling service. It used to take about 5 days.

When trying to call them it tells you their number is no longer in service.

Very unimpressed – five months, probate not received. They seem to have lost the will. Not happy

While answering by phone does not happen I got an answer from my email the next day 😄 …

There is no way to get to the department you need.and there is no answer from the helpline number .useless.

impossible to contact anyone and no response to emails

I can’t comment much as still can’t get through to them on the phone

Just can not get through on helpline 🙁

Useless. Never get an answer. Bunch of slobs

waiting for probate 10 months plus still waiting?

Not good

Very helpful staff

Time taken to process application

Cannot be contacted.

Excellent service

Very helpful

Fantastic

Slow

Attitude of staff