Crosswater UK average reviews all over the web

3.3
Total Reviews 62

Average reviews from all platforms

Average Rating 3.3

Average reviews from all platforms

  • 5.0
    31
  • 4.0
    5
  • 3.0
    2
  • 2.0
    1
  • 1.0
    23
Crosswater UK reviews breakdown:
Google
3.3
62

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62 Crosswater UK reviews on Google

BA
Ben Alli 9 months ago on Google
( 1 out of 5 )

Terrible. I spent a fortune buying matching mixer taps and they sell a ‘matching’ towel rail which is a completely different colour and customer service make me jump through hoops and then don’t help. Time wasters. Go for another brand – just not worth it.

RM
Robert Mcbrien 9 months ago on Google
( 1 out of 5 )

Very poor quality control sent a circle tap 4 times before I received an acceptable one and they took nearly a month to reply to my complaint
see below …

JC
Jon Cope 9 months ago on Google
( 1 out of 5 )

Very disappointing customer service. I own two Crosswater digital showers. One of them has inexplicably packed up less than four years after purchase and installation. Crosswater has discontinued production of its digital shower range no …

VB
Val Bairstow 9 months ago on Google
( 1 out of 5 )

We paid over £700 for a wash basin just over 2 years ago which has just cracked for no apparent reason. Richard Hancock, at Crosswater says it was either put in too tight or the torque has tightened over the years. Then he finishes his correspondence with, ‘ Have a fantastic day!’ What’s the short name for Richard?

JO
jack of all trades A 9 months ago on Google
( 5 out of 5 )

Called to get a minor shower part replacement, spoke to jack, I have to say it was the best customer service I have received, sent the parts out no issues, polite – knowledgeable- friendly! Speedy delivery, what more could I ask for ! Well done lads- this is the example of a superior business.

AW
Andy Waterfield 9 months ago on Google
( 1 out of 5 )

Absolutely shocking quality and even worse “aftersales” care. The epitome of style over substance, they look wonderful but the build quality is beyond a joke – 3 shower processors replaced within the 1st year of installation, 1 broken tap …

IZ
Imi Zee 9 months ago on Google
( 1 out of 5 )

This is the second tap I had fitted from this company and both failed. The tap has a design flaw as it leaks from the base where tap meets the sink. Water gets over the ring at the base causing it to leak. Whenever I speak to crosswater …

KK
KB Kent 9 months ago on Google
( 5 out of 5 )

Spoke to JC at customer service. Professional friendly.

Product still under warranty so we tried to get to the problem. Helpful advice …

JB
Joseph Burke 9 months ago on Google
( 1 out of 5 )

Do not purchase from this company – appalling response to cracked shower tray. Only 20 months old. Lifetime guarantee should literally be flushed down the toilet next to their low quality showers. Wanted to charge me to inspect shower – …

PS
Philip Shaw 9 months ago on Google
( 2 out of 5 )

Bought an item for £71 but they took the money 3 times from my credit card. They did not respond to my requests for repayment until I chased and chased. At the end of the day I am out of pocket and I am very dissatisfied with the way I have been treated

AG
Andy G 9 months ago on Google
( 1 out of 5 )

A truly one-star company – having seen adverts and living locally decided to pop along, however, an unmanned reception with an outside intercom was answered by a person who is clearly clueless about sales – if he worked for me I would fire him. Don’t waste your time, they have no interest in prospects. NO VISITORS AT THIS LOCATION.

MP
Maria Parsons 9 months ago on Google
( 1 out of 5 )

Awful after sales service, I have now been without my shower (which was only fitted at end of 2018) for 3 weeks, and trying to get a response from the ‘right person’ in the technical team is a challenge. …

EW
Ed Walker 9 months ago on Google
( 1 out of 5 )

Very Very Poor Customer Service. Had a very expensive floor mounted bath tap that started to leak water from the brass body. Obviously a fault in the casting.
Despite sending videos of fault to crosswater they were no help and simply …

DC
David Cooper 9 months ago on Google
( 1 out of 5 )

I agree with all the comments re the terrible technical after-sales service. I would never purchase a digital shower or bath equipment again and certainly not from Crosswater. Our digital shower stopped working last year and it took 2 weeks …

RB
Rachel Brewis 9 months ago on Google
( 3 out of 5 )

Extremely disappointed to have been hugely let down by your company delivering my brass bathroom fittings. Firstly delivered incorrectly, chrome and black not brass then constant promises of delivery now over 10 days late, and holding up …

JB
Jeff Beckwith 9 months ago on Google
( 5 out of 5 )

Had a minor issue with a 2 year old chrome framed shower enclosure. After contacting Customer services and sending a few pictures, we were amazed to hear straight back and was told that the whole unit would be replaced and installed at our …

RW
Robert White 9 months ago on Google
( 5 out of 5 )

Great quality product and great after sales service. Replacement product arrived in days when I had an issue. Matt very helpful. Would def buy again knowing the support is there when you need it.

LC
Leslie Coote 9 months ago on Google
( 1 out of 5 )

Left hanging on phone waiting with question about mixer tap, 15 minutes then cut off, your on your own with this lot

IL
ilona lucas 9 months ago on Google
( 5 out of 5 )

We deal a lot with Cross water through Phillips Bathrooms and we have always been very happy with their extensive range and their forward thinking, sometimes customer service take a little longer but with their very helpful Nottingham rep …

SM
Steven McFall 9 months ago on Google
( 1 out of 5 )

Don’t expect any sort of reasonable aftersales service.

After having a malfunctioning shower valve i even made the effort to drive to …

FC
Fiona Cheng 9 months ago on Google
( 1 out of 5 )

Just had a terrible customer experience all due to the delivery arrangement. Didn’t show up on the first day, and then again didn’t show up the following day, and now saying that nothing they can do but I’ll have to wait for another day of …

AA
Andrew and Melanie Grant 9 months ago on Google
( 4 out of 5 )

Everyone has problems, it’s how you fix them that matters.

We had some corrosion on an enclosure within the warranty period. The initial …

DH
David Holmes 9 months ago on Google
( 4 out of 5 )

I spent £14k on Crosswater for 3 bathrooms and am pleased with the net result but i and very unhappy that they have a 41 day return policy and would not change two mirrors for larger ones. They expect you to install the equipment within 41 …

PD
Peter Davies 9 months ago on Google
( 1 out of 5 )

Crosswater are hopeless. Simply Wanted to buy a replacement shower head for my existing Crosswater Komo shower. They wouldn’t even attempt to give me a product name without me finding a 10 year proof of purchase! I wanted to spend money on their product but gave up after 3 emails. Will buy elsewhere.

GA
Giles Anderson 9 months ago on Google
( 1 out of 5 )

Flooded my house and are refusing to pay compensation. Crosswater provided a shower that malfunctioned two months after it was installed. They spent so long trying to fix the problem over the phone rather than send an engineer that it …

DS
Del Sol Col 9 months ago on Google
( 5 out of 5 )

Went here to collect an order for work, it’s easy to find and has a large carpark, the staff are always willing to help and I like going there, the only bad thing is trying to get back onto the M25 to go through the Dartford Tunnel as the …

LB
Les Breits 9 months ago on Google
( 1 out of 5 )

Appalling customer care. Called 3 times and was given 3 different answers. One said order’s on the way, another one said product out of warranty and I needed to pay, and the 3rd said to take a video of the leak before I could get the spare part. Rubbish. They are the most demoralised, incompetent technical team ever.

SS
Stuart Steele 9 months ago on Google
( 1 out of 5 )

Fitted a faulty tap component, known for seizing up. After much chasing send an incorrect replacement part then stopped replying all together. Couldn’t use the bath for months and months. Eventually had to order a replacement ourselves

GL
Gareth Lucy 9 months ago on Google
( 1 out of 5 )

Our shower door was faulty, then the replacement was faulty, then it was out of stock for two months. All in all, we couldn’t use our shower for four months. We were promised vouchers as a gesture of goodwill but these never arrived. Bunch of charlatans working in their customer service department.

MH
Mo Hajjaj 9 months ago on Google
( 1 out of 5 )

Horrendous customer service and technical support. Long delay in response, rather than direct your email to the correct dept, they eventually email and ask you to send your email elsewhere in the company. Spares are not supported and no solution offered. They just don’t care.

GS
Gabrielle Spriggs 9 months ago on Google
( 5 out of 5 )

I would like to thank James Devitt in particular for being so nice and professional in quickly helping source my new shower hose. I highly recommend this company. …

AH
Adam Hirkowski 9 months ago on Google
( 5 out of 5 )

Nice team work there

LF
LB fun fam 9 months ago on Google
( 5 out of 5 )

Fantastic customer service to sort out an issue that was brought about by my builder. They didn’t have to be as helpful as they were but was really impressed. …

RG
Rick Guess 9 months ago on Google
( 5 out of 5 )

Crosswater, Quality Products, Superb After-Sales, Fantastic Value. All Statements That You Rarely Hear But Very Well Deserved.
Totally Recomend

IA
indigo angel 9 months ago on Google
( 1 out of 5 )

Totally agree with the poor customer service review below. Been waiting for weeks to get any form of contact. Constantly leaking shower but no one even bothers to contact you.

BM
B Me 9 months ago on Google
( 5 out of 5 )

Lovely lakes, beautifull walks and greatly helping in the destruction ov Dartfords rapidly depleting country side. We all love tarmac and warehouses!!!

PS
Paul Strzebrakowski 9 months ago on Google
( 1 out of 5 )

Have turned up during opening hours only to be turned away. It is by appointment only via a retailer. Wasted 140 mile round trip. Poor!

MH
Mike Hardie 9 months ago on Google
( 5 out of 5 )

A great company to work for. I just wish they had better transport links. It’s in the middle of bleedin nowhere!

VV
Veejay Vj 9 months ago on Google
( 5 out of 5 )

I work there for 4 years and it’s ok,people verry friendly,don’t know about the quality of stuff they selling .
But I liked crosswater

MA
Mehmet Ali 9 months ago on Google
( 5 out of 5 )

Top quality product with a vast range. Can’t fault the service, thank you Crosswater!

AT
Amber Tooley 9 months ago on Google
( 5 out of 5 )

Only worked here for a week the staff were really friendly and there merchandise is amazing

TA
Terry Aitchison 9 months ago on Google
( 4 out of 5 )

Good polite staff, helpfull and imformative. Easy access to site and room to manouver onto loading bays

RA
Rob Andrews 9 months ago on Google
( 5 out of 5 )

Great quality products, with top customer service to back it up!

MD
marcus Davies 9 months ago on Google
( 5 out of 5 )

Love it

�M
Árpád Máté (elevenlive) 9 months ago on Google
( 5 out of 5 )

Perfect quality bathroom equipments to buy, plus excellent customer care!

LL
Lee Lewington 9 months ago on Google
( 5 out of 5 )

Lovely showroom, worth booking an appointment for.

AM
Aidan Mayo 9 months ago on Google
( 5 out of 5 )

polite staff quick and efficient unloading time 👍 …

JM
Jacqueline Martin 9 months ago on Google
( 5 out of 5 )

quality showeres best ever very hight Tec

ZM
Zia Mahiudin 9 months ago on Google
( 1 out of 5 )

Very rude and unhelpful customer service

RP
Ricky Parker 9 months ago on Google
( 5 out of 5 )

Excellent company friendly staff

GT
Gerry Topley 9 months ago on Google
( 4 out of 5 )

Nice friendly staff

S
Serena 9 months ago on Google
( 5 out of 5 )

Easy to get to , great service

AS
Ahsan Shabbir 9 months ago on Google
( 5 out of 5 )

Professional people … Nice place

CO
Chris Obadan 9 months ago on Google
( 5 out of 5 )

👍🏾👍🏾👍🏾 …

BU
Bideha Upadhyaya 9 months ago on Google
( 5 out of 5 )

Eccentric

JC
John Chalcroft 9 months ago on Google
( 5 out of 5 )

Very helpful 😀 …

P
Prodanu 9 months ago on Google
( 5 out of 5 )

Fast and easy

RI
Rusu Ionut 9 months ago on Google
( 5 out of 5 )

Nice place

PP
Piotr Ponder 9 months ago on Google
( 4 out of 5 )

Quality Stock

SG
Stephen Goodger 9 months ago on Google
( 3 out of 5 )

Work place

WW
Waldemar Wojnar 9 months ago on Google
( 5 out of 5 )

A company at the highest level, a properly selected commercial offer. Congratulations on the exhibition and organi …

B
BBP 9 months ago on Google
( 5 out of 5 )

Ap …

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