Dyson reviews

I received the Airwrap as a gift from my husband and daughter for Mother’s Day. I have been waiting for several months to try this device and treat my hair. Unfortunately, my great expectation was disappointed when I opened the package and …

We purchased the Dyson pure which when used on a heat on a high fan speed caused a spark in our electrics and a burn. Dyson replaced the product a year a go then the exact same issue has happened again. They have advised they can only …

Great technology…untill it breaks.
The customer service is simply appaling. It has taken 3 weeks of endless whatsapp mesagges to arrange a repair of my hairdryer. I can’t begin to explain how …

7 promises of a replacement hairdryer being sent out to me – still not received – I always thought that the Dyson brand was quality but realise now they just do not care! So disappointed with their complaints handling.

Want to say big thank you to Alan at Dyson Shopping Mall centre- he was super helpful and showed me how to use Dyson Airwrap with great details. Spent 30 min with me and I’ve learnt lots of useful tips. Many many thanks!

Dyson Pure Humidify+Cool™ (White/Silver)

Had for 2yrs, then a fault on the display appeared. …

16th Feb well done Dyson instead of sending me my replacement up right, I’ve received today a filter how on earth can you run a business like this. …

Love visiting the place. Such a superb set up and James is an unbelievably considerate man with the canteens for staff, halls or residence for university students, facilities. An impressived place and I am lucky to be able to visit. The history dotted around the premises is also great re planes, engines etc

Best products I have ever bought.
Our DC04 still works. My v8 absolute battery lasted 6years both the hot and cool fans work fine. …

Disgusting company due to expensive products. They provide some discount on the website which you can’t use it and they asking you to pay via phone and they want create account over the phone, which I think it’s unfair. When the company is …

Hi,

28.05.2022 I have contacted Dyson via live chat. I bought plastic chamber to …

I have purchased a hairdryer from Dyson UK official website and sent it to Lebanon for my sister. The machine didn’t work at all in Lebanon, I therefore contacted Dyson UK and Lebanon to ask for a replacement. I was assured by Dyson UK …

The customer service is the worst I’ve come criss. It’s now handled by a South African team which is absolutely hopeless . They haven’t got a clue what’s going on and never get back to you as promised . I paid £75 for a repair and no one …

My name is Sultan Keskin.
First of all congratulations to producing such a good machines. But I had such a bad experience with your online shopping. Every year 10th September on my …

Customer service is appalling. Don’t use the WhatsApp chat. They take over 8 hours to respond. Was told to message them when I was with my device, I messaged them when I was with my device and they didn’t respond until the next day when I …

Very strange customer service experience. I called to ask if they could service our Dyson vacuum or recommend somebody who could. Once I’d given them the serial number the operative told me that it had been purchased by my wife so they …

500 Euros for a hair straightener that breaks down in about a year of use. They remove it in two days to replace it with a new one, and we have been waiting for it for more than three weeks. I think it’s fair that you return the money to …

Recently tried to purchase a V8 Absolute Hoover via the Outlet store on ebay. After payment in full Dyson messed up the order with an IT Issue and were of no help what so ever. I experienced diabolical after sales service no help after two …

Had Dysons for years, recently bought a new V11, and it has broken within months, no engineer sent, just ‘diagnosed’ over the phone (after a 2 hour wait!) and assured new part would arrive with me within 5 days, well that was 3 weeks ago …

I am really disappointed with the whole Dyson experience, V7 cordless vacuum did not perform as advertised by Dyson, battery life for the first couple of months was about 15 – 20 min after that usage time got smaller and smaller till last …

Had an issue with the battery on my V7, was going to buy a new battery but thought I would call Dyson first to see if this was the fault, they confirmed this was the fault and agreed to send a new battery out FOC even though it was just …

Absolute rubbish service tried to buy a new battery for my V6 Animal got transferred to a call centre in South Africa and had trouble understanding the operator and cut me off three times and then got as far of actually ordering a battery …

Absolutely rubbish customer service. I returned part, unused which was acknowledged by Dyson on August 18th. Still waiting for my refund on 1st September. All conversations conducted by WhatsApp and English not the first language of most of staff. One star is being generous. Will never buy from Dyson again.

Recently bought a Dyson V11 at a cost of £499 Which is a lot in my eyes for a hoover, But if it makes my partner happy then I’m happy also. …

Bought air purifier for not unsubstantial £599 on the basis it would be a quality product. Arrived covered in sellotape with contents inside having already been opened. On speaking with UK helpdesk (based in South Africa) it transpires …

One word. Brexit. How’s that going for you James? Those European exports are really flying out the door. Still “we’ve got our country back eh?” Well done for fecking up long term European travel for those of us not in the millionaire …

Bought a V8 absolute and love it. Its 3 years old now and only time we had a problem was with the battery not holding a charge, when called we had a new one sent out within 3 days no questions asked. Customer service is amazing and would be lost without it, so hardly for cleaning the car

This week I called Dyson who put me onto an engineer here in the UK. My machine had lost suction and I was talked through what the problem maybe. The engineer arranged the new parts that arrived today and my machine is working brilliantly. …

If I could give zero stars I would have. I really dont know where to start with Dysons disgraceful behaviour and appalling customer service. Firstly they took money from me when I ordered my Hoover and I am still awaiting delivery only to …

Purchased a Dyson V10 and purchased direct from Dyson. After having it for 2 days I then found that QVC were selling same model for £299.00. (£100 saving!). I contacted Dyson and there ‘Price-match’ does not cover QVC. Therefore I have now …

My V8 cordless vacuum has started to have a shortening battery run time. Called their help line and after just a couple of sensible questions a brand new battery is on its way to me. Fantastic products, faultless customer services, been a …

Our Dyson V7 Animal cordless vacuum had a degraded run time. I phoned their customer services line and after a chat with a very knowledgable lady member of staff, a brand new battery was despatched and arrived in less 48 hrs. Machine is now …

Waiting a year for a right part they got it wrong 3 times and I even sent the exact item code for it my serial number G3K-UK-NCA3304A needs part T116353 for the charging dock NOT T116355 like they kept sending me (THIS DOCK DOES NOT FIT MY …

Customer goodwill restored
Being upset about something I am happy to say now that customer service is 5 star, they reached out to me and made me want to continue my custom and keep raving …

Really poor after care service. Called a week ago to arrange a service repair collection. Advised service engineer would call back, no call. Called the service team and advised an hour wait for the service team. They advised someone …

Absolutely disgusting after sales help ; Call centre has been moved to South Africa; I have been on hold up to 21/2 hours sometimes cut off ; I have had new motor new head then told I would have replacement hoover ; sent new guarantee twice …

Dire customer service they should be ashamed ! Never dealt with a worse company ! Never reply to your emails.and when they do they ask for more info on you that they all ready have ! Then nothing again. Still waiting on a storage box as …

I have had this dyson V8 for a few years now good vacuum but batteries don’t last I have just ordered my 3rd one for the price you pay for these vacuums I would expect them to last longer. Even on one charge it won’t do the 3 bed house you …

I absolutely love Dyson’s customer service, ideas and products. The customer service staff are brilliant and are happy to help with regards to your situation. I won’t touch any other vacuum cleaner brand as their machines are far superior …

I emailed a serious enquiry re Dyson vaccuum cleaners (we have an old model) in early August. I received a response some 8 days later, apologising for the delay, asking for more information and offering to telephone. I replied the same day …

This is the worst vacuum I ever purchased. The Dyson sales rep in the curry’s store In Glasgow told me what I wanted to hear by lying to me about run times etc. Claimed that in ECO mode it would run for 90mins and in auto it would run for …

Bought Dyson AM09 hot and cool. Heat is very good however cool is way too noisy, lower setting doesn’t do much hence once you turn it up the noise goes up too. No world wide warranty. Bought on 2 occasions, 1st time had to chase after them …

Dyson we brought our dyson v6 3 years ago and battery stopped holding charge after 14 months spoke to dyson they didn’t want to no. So brought another less than 12 months ago and that has done the same and dyson again not interested to …

Kyle! Which is all I know him as as he said “it is not mandatory to tell you my surname”. Gave me one of the most disgusting customer service experience on 10th May 2019 at 630pm. …

Nice perks, but quick staff turn over. The over all atmosphere was good as there was a subsidised canteen with a regular rotating menu, but this is only a small plus if the company has some major failings. I had one manager that was nice, …

Dyson V15 Detect vacuum

What is the point of this product ? …

Am I the only person to remember when Dyson first came out , the adverts featured the very well spoken Mr Dyson stating that it was a British company and that manufacturing would always remain in the U.K. After the DC01 sold very well , I …

Bought a new Dyson the small ball, have to say Dyson have lost it! Quality of the plastic is rubbish very flimsy! Plus how it passed the user test is beyond me the tools constantly come off the silly little holder!!! Have had Dyson s for years this will be the last one I will buy, my rating if three is a bit optimistic!

My Dyson stick vacuum has broken down within the warranty period..I understand current times are not easy (covid 19), but there is no information regarding any contact availability/temporary closure of company either on their website or …

Don’t buy Dyson products. They are still operating in Moscow. Hit the company hard. I would give -50 if I could. DONT BUY DYSON PRODUCTS.

To all the whingers on this site, get a life! James Dyson looked outside the square and designed products which no one had ever dreamt of, the end result was that all Dyson products were a runaway success and now all other manufacturers …

We purchased the Dyson pure which when used on a heat on a high fan speed caused a spark in our electrics and a burn. Dyson replaced the product a year a go then the exact same issue has happened again. They have advised they can only …

Love the Dyson products. So far the ones I have seem to be well built. Wish the prices could be a little better, but they haven’t let me down yet. Very glad they are revolutionizing products that we use everyday!

Appalling wait times on the support number. Approx 6 mins to gain 2 minutes on what is already an 70 odd minute wait! As I type I have been waiting 35 mins and still have 68 minutes to wait! Get some more staff Dyson and don’t blame Covid!

Dyson Vacuum is on wish list! I am a fan of anything Dyson made given excellence in technology! The bladeless Dyson Fans. The quieter Dyson Hair Dryers. Especially hand held cordless for car vacuuming. Duly note that UK based DysonV8 on Amazon is less than 500dollars to which in Korea the Same Dyson V8 is sold for 1000dollars.

Wow I didnt expect that! Animal broke after three years…replaced within a week with a brand new one and a new 5 year guarantee. Thank you Dyson…good to know there is a company out there thats backs its already excellent products with …

Just spoken to Kaiya in the support centre, and she sorted our problem very quickly and efficiently. She organised a replacement part for us with no fuss whatsoever. Extremely impressed with Kaiya and the service from Dyson. It is no …

Appauling customer service. They will not offer to repair of a broken product because I don’t now have access to the email I bought the product on. Expected better from Dyson. Very disappointed.

Hi. Have been for 5 days been trying to contact you. Every time of the day. I’m Told I. 56 or 88 or 48 in the que. or I have another 50 mins or 65 mins. I’ve emailed 3 times. Still no answer. I know with these time. They are strange… …

V6 Animal bought Jul 2017, now Mar 2021 and battery life is around 3 mins tops. I expected more than 4 yrs life for £300 machine.

Customer support is an absolute tragedy. I am ok paying 550£ for a fan but please get more people to reply to the phone. Amazon is way better!

I had an interview here, safe to say it was the worst interview I have ever had. Unfriendly, uncomfortable, and really unpleasant place and people. I’m glad I don’t work at Dyson.

One month at least to have my 6 months old vacuum fixed …..
Vacuum broke out 16th of December and I’m lucky if I get it fixed the 13th of January for the engineer second visit . …

Rather expensive I have these coming 2 me all year round they last no longer Than 2 years I have to replace batteries and motors many people moan about the life I personally recommend NUMATIC INTERNATIONAL there motors last long and are very powerful and not bad on the environment like other vacuum cleaners motors

Useless, useless, useless, useless, let you down, lie, don’t bother to contact you at all, no follow up, put on hold, can’t speak to a manager as apparently there are none-shock horror..2 1/2 weeks so far with no hoover-no repair-no …

Brilliant until it develops a problem. Sadly not the reliable brand it used to be. Could not recommend buying Dyson any more. Such a shame!!!!

We purchased the Dyson pure which when used on a heat on a high fan speed caused a spark in our electrics and a burn. Dyson replaced the product a year a go then the exact same issue has happened again. They have advised they can only …

Always liked the products however trying to get in touch with them at the moment is impossible.Wait times in excess of one hour and then cut off.
Ridiculous.They have had six months to sort out the contact details.

Truly magnificent campus. Lots of vegetation and things to see. Big car park and state of the art office working space.

Can’t believe how they’ve lied and wasted my time, 2 separate days I have taken off work to exchange a faulty machine which has not happened. I am going to drive to the hq in malmesbury to demand a solution

poor quality products and no customer service. Time to look at Shark I think

Was ok staff on gatehouse were friendly was only there for skip exchange

Never answer your phone call, say its a 10min wait and an hour later theyre still saying 10mins…
finally get through and theyre rude and unhelpful…send you parts that dont …

new vacuum cleaner , head keeps falling off, and cant get it on again, manual requires magnifying glass for this issue, spend over an hour trying to get through on the phone then gave up, mailed them no reply …

The worst customer service in existence. 24 emails and 3 hours on the phone to return an item I had cancelled before it was dispatched!! Truly appalling

Worst service ever. You should spend some of your money on improving your service hotlines, enough money should probably be available (thanks to the horrendous sales prices).

I was here on a job and it looks like a great place to work
The staff look happy and keen in a way you don’t see much in work environments

Futuristic, yet organic & hi tech university living accommodation. I only wish mine was like this.

The high price does not equal quality. No care or interest in Britain, despite what they say.

Exceptionnaly fast paced technologically innovative work environment. Located in a spectacular countryside.