ecomaster reviews

Sadly I cant give 0 stars. Like most others this company is fabricating the truth with IKEA therefore refusing to refund my money. …

Ecomaster are the worst company I’ve ever dealt with, they tell lies, make things up and are unprofessional …

I purchased 2 sofas from Ambrose Wilson. Delivered 26th Jan. On 13th February I reported faults on both sofas. They sent Ecomaster to check sofas. He came in and sat on each seat for a few seconds and said nothing wrong with them. I …

Promised a call by 6pm this evening.Not received:Very poor customer service from John Lewis and this Co who they use for repairs, failed to make contact to confirm date/time of appointment and John Lewis just as bad as they try to pass the blame onto Ecomaster when it was JL who we bought the faulty goods from!

These guys are employed and jn cahoots with ikea. Both are shocking examples of customer service, care. Please be aware, however, you have statutory rights 12 month warranty. And you have S75 Credit Act. You can stop, reverse charge using …

Webchat always busy so reverts to email. Two emails sent over the last 5 weeks
No reply or acknowledgement received.

On my recent visit from an engineer of the name of ‘Shane’ I was absolutely flabagasted when the report to Very about my bed was that it was misused. Whilst the technician was here he literally took a photo of the 90 degree angle separation …

I had an engineer to assess the IKEA mattress as it deeps in one spot on the surface.
the “technician” took few pictures, layed on the bed for 2 seconds, took a …

Definitely do not trust what the service personnel say. Was told that the issue with our sofa was definitely not caused by us and would be replaced. Contacted IKEA today to be told it’s not a manufacturing issue and they won’t do anything …

Sadly, this company are a very poor reflection of the service that John Lewis offer. Mattress bought from JL which we felt was faulty and still within warranty took 2 months to “inspect”. Ecomaster constantly said they would come and …

Booked an appointment for IKEA furniture faulty inspection. I did mention that I am
due to move properties soon and needed them to come Asap. They then cancelled …

Just a joke, wanted to get out of my house asap. Pushing me to complain the Ikea and they dont want to deal with it. Sadly they are not independent. They are protecting the companies or just flat out refuse to give any advice. Completely …

Martin came around to fix our sofa and I was very impressed. Kept us updated, friendly, polite, tidy and just got the job done. Thank you!

Had to get a sofa from IKEA replaced about a month ago, Lee came out to us in Belfast and he was great. He was very helpful, making the process very smooth and simple for us. If he’s reading this, then cheers again!

I went to IKEA Southampton Customer Services today to try and resolve an ongoing issue with a faulty Klippan sofa that I bought in May 2019. One of the inner side panels had collapsed last summer and IKEA sent Ecomaster to view it back in …

Lee attended my property today to fix a new couch I had just received that was creaking. He practically built the frame a again and secured it with extra blocks. His workmanship was 5 stars ⭐️ ⭐️⭐️⭐️⭐️. Highly recommended what a brilliant service.

After purchasing goods from Faab Furniture, it transpired that our 4 brand new dining chairs needed to be reupholstered due to either laziness or a “could not be bothered to do it properly ” attitude by the manufacturers. Fortunately AHF …

Came over an hour late even though confirming an earlier time just a few hours before. The Ecomaster representative had quite the attitude and wasn’t really knowledgable regarding the warranty of the our sofa. He claimed we only had one …

I had an inspection technician booked by IKEA to check my sofa. The technician was very rude and arrogant. He didn’t even speak to me when i said hello. I never had any issue with my other IKEA products and is the first time. I never knew …

Lied about coming out to check on our mattress saying they had called and we hadn’t answered. When I offered to send my call log to them they rudely shut me down saying ‘we don’t need to see that’ and kept insisting we hadn’t answered the …

Poor and shambolic. The individual who visited my house told us the product was faulty and he would write his report to IKEA and order the parts asap. I contacted IKEA a week later for an update only to be told that the report said that the …

I’m not sure if Ecomaster provide a furniture repair service or a stand up comedy training service. Three times in 1.5 month the service technician for my area has got covid. Either that lads some sort of super spreading machine or there …

This company has a lying technician. He accused our head hair of causing colour loss to our 2 week old sofa without taking any tests on the sofa with our hair. He is an accuser and a liar. How can they go around doing stuff like this. His …

Horrendous experience with Ecomaster, who I was referred to by IKEA in order to get my faulty sofa claim assessed. Have now tried to arrange an appointment with them 4 times with no success – results varying from them lying to me on the …

Ecomaster is in bed with IKEA — Unprofessional — Avoid at all costs.
Ecomaster sent the technicians Ben and Neil to investigate the problem with our IKEA furniture. Both acknowledged the fault on inspection but sent reports to …

Had a visit today from Michael on behalf of IKEA, regarding the cushions on my Ektorp sofa and chair. What a lovely helpful man, he rectified the problem during his visit and was very pleasant to deal with🙂 I must admit to being …

Problem with a mattress from JL. Ecomaster sent a tech out. The guy turned up earlier than expected, stayed maybe 10 minutes, and submitted a report that completely ignored the history of use of the mattress and the context of the visit. …

Came out and helped rectify a manufacturer issue with my furniture. It was so much easier than the possibility having to take my window back out again and swap for a new unit. Great service and professionalism.

Leon, the Ecomaster rep that came to “inspect” my Ikea broken bed, was a laughing stock. His report said at no surprised that the fault was mine and not a manufacturer fault which was beyond ridiculous and impossible. I managed to fix the …

DO NOT USE THIS COMPANY. A dreadful customer experience. John Lewis recommended this company to me. I accidentally damaged an expensive arm chair from JL made by a company that had subsequently gone out of business. …

Awful. 3 month old IKEA table with loose rivets, Ecomaster contracted to assess the table, and took 10 mins, took 2 photos. The guy agreed with me that it was a manufacturing fault, and that IKEA would do a like for like replacement. …

As many other reviewers have stated, this company will LIE about having fulfilled visits and will avoid any attempt to assist with customer service. I have never in my life written a negative review online about anything, but it cannot be …

IKEA chair padding worn out after one year of use. IKEA sent these guys out to assess the chair. Man called Neal came, didn’t even touch the cushion, nor sit in it or anything of the sort. He took pictures and left within 5 minutes. IKEA …

A friend of mine recommended I get Ecomaster to renovate my worn out leather sofa and I have to say, they’ve done an excellent job. The colour was faded, especially on the seats but it now looks like it did when I bought it. The technician …

The service we got from making the appointment to Lee coming out to do a warranty inspection was outstanding. Lee was very friendly and explained what he was doing, and what the next steps were leaving us confident that everything is sorted

Had a problem with an IKEA mattress. Ecomaster came promptly, was given a time and text when they were on there way. Michael came wearing full ppe (Covid-19), took his shoes off on entry (he didn’t need to but insisted) and was very polite.

Lee arrived today to look at our table on behalf of IKEA. He let me know exactly when he would be here and was very prompt. He was very efficient and explained exactly the process of what would happen. Thanks!

I had the best experience on Monday, which I hope will redress the balance.

Lorraine from the Croydon office rang me to make a follow-up appointment to …

Ecomaster, they work with IKEA to provide false reports. One of their engineer visited me and generated a report which is not based on facts. Total lie. Very bad services. They are dishonest and IKEA use them to avoid product guarantee and …

Again an “independent” technician sent by IKEA. A complete load of lies and BS made up by Richard who was in my house for literally 2 minutes stating that this is a simple swap of the old faulty mattress to a new one because it looks like a …

I had inspection for very wardrobe which was faulty, when the inspector came out he asked me to leave the room whilst was doing the inspection to find out when the report came back to me he had lied on the report and made things up. He also …

I would like to thank Ecomaster for the professional service I have recently received. …

Fault with my sofa, general poor quality. Company requested an independent inspection by ecomaster. Technician text and said was on his was at 630am!! I have 3 children and school run, work so when he was sat outside an hour later I asked …

Just had a visit from Lee regarding my ikea bed. Great, professional and friendly service. A great member of staff representing ikea. Very knowledgeable and happy with the resolution.

A waste of time. £48 for a visit to take a photo of a settee. I had already sent them the picture, make, model and fabric. Then they told me the spare covers were discontinued. I called the manufacturer who advised this is nonsense. It borders on a scam. Avoid.

Inspected our mattress on behalf of John Lewis and immediately saw the fault and advised a replacement. John Lewis offered a refund or replacement, the issue was resolved within a week.

Beware of a guy named Karl. I was wary about getting Ecomaster coming out to inspect my sofa as i experienced quality issues with my sofa through Very. Reading reviews beforehand i was apprehensive about allowing Ecomaster in my home but be …

Worst company ever stay clear… littlewoods send them out to assess my faulty mattress a very smelly shady guy turned up he spend a few minutes taking some pictures and left he dint test nothing now littlewoods are saying that based on …

These guyss r Liars cheats and works on behalf of retailers to ensure you get rafted when faulty goods or defective furniture are sold to you.
Only buy sofa from sofa specialist retailers not homeshop direct.

Absolutely terrible repair and customer service. Take weeks to make an appointment and then give you a time different to what you have previously agreed with them so it has to be cancelled. Awful attempt at a repair which you can clearly see that has broken within hours. Avoid at all costs!

Had an issue with an IKEA mattress, Ecomaster was requested to come and inspect it to see if it was a manufacturing defect. The guy who came was professional and friendly and wearing mask and gloves following COVID guidelines. Thanks!

Terrible customer service – if you book an appointment but don’t answer your phone the first time they call to confirm the appointment, they cancel it but don’t actually let you know it’s been cancelled. So you wait around all day waiting …

Ben spent the morning fixing what looked like an impossible job. He has done an excellent job. Very professional but also friendly and polite. Would highly recommend Ben!

Ecomaster fixed a bed I had JUST bought from John Lewis. Silent Night brand. Very Poor quality but ecomaster fixed it when John Lewis could not.

I can`t fault these guys, they texted the day before, turned up on time, took shoes off, wore masks and did the job on the reclining switch on my sofa in 20 mins. Top Class!

Do not use this company. Technicians lie about coming, but stating I wasnt in. Customer service department not worth speaking to because they make thing up. I have camera so can see everything and no one came. Jokers. Warning do not use find someone else.

Me to to come first time rang on the day the van had broke so not combing have to wait a outher week. Then get txt at 8:10 saying thay on route ian down down stairs 2 h go by I phone them asking were u are thay say thay knocked at 8:30 so a …

Lee came on behalf of IKEA for my mattress and provided great service! Very quick and friendly, thank you.

Very professional, showed up exactly on time, lee was very efficient and friendly and quick. He was very knowledgeable about the item in question and answered all my questions completely. Job well done

A chap named Michael came round to look at our 2 seater sofa which is a few months old and has started bobbling he said he would expect it of a sofa of a couple years of age but not a new sofa so said in his opinion its manufacturers …

Excellent service given today 8th May, by your technician on my HSL chair, which is still under a 5 year warranty. Neil was a credit to your company.

Just had engineer at my missed house she got nothin but abuse off him cause my dog jumped up then turned round and said he new were she stayed i am nt a happy man he was lucky i just missed him by five min i bloody hope this guy gets the …

Had a so called technician sent from ecomaster to look a a faulty ikea mattress which has a so called 10 year guarantee he was rude , lied on the bs report Never use ikea again

The worst technician Mr mo Indian guy very very unpolite when he comes he ask me to take the mattresses from my sofa bed on the floor to measure them all though I was on crouches couldn’t walk because of back injury on ice scating with no …

Michael repaired our Ikea sofa quickly and efficiently. Excellent service, highly recommended 👍👍👍 …

The guy Lee that cam out 2 have a look at my sofa was very good and pleasant I am very happy with my service from ecomaster

John Lewis sent this company to inspect my clearly faulty sofa and they reported there is nothing wrong as it is ‘that type of sofa’.

Never gone to the effort to leave a negative review before but this bunch were thoroughly useless and infuriating from beginning to end. Same experiences as other below and more.

Lee was very professional friendly and polite he let me know he was on his way.

Very friendly, pleasant technician. Give very good advice and all with customer needs at the forefront.

Excellent all round service friendly booking staff and the technicians work was outstanding very pleased all round good company

They did not respond to my query that I submitted through their website.

AVOID AT ALL COSTS!! All the one star reviews cannot all be wrong. You have been warned.

After a shabby repair was asked to pay for a repair report so there could repair it again as there is no one in the office with technical advice and must pay for the technician even if they cannot repair it I recommend you go else were they just want your money

Terrible service, poor communication. Claimed they could help, charged me for a call-out and then gave me a report saying they couldn’t help.

Engineer who visited was great however the after visit from the company was slow to follow up.

Didn’t bother showing up.

This weird guy turned up, man handled my sofa about and was generally rubbish. Eco master are totally pathetic..

Not sure on the outcome but the gentleman that came was polite and efficient.

amazing service couldn’t of asked for any better! 100% Recommend Ecomaster Commercial