Fawcett’s Garage (Newbury) reviews

I’ve had a thoroughly great experience at the Fawcetts Garage at Newbury. The showroom is very clean and staff is welcoming and friendly. I was offered a cup of coffee and the atmosphere in general was very relaxing and calm. I have had a …

Waylands Newbury were helpful and friendly. From the moment you walk into the dealership, the staff are very welcoming and are happy to help you wherever they can. We dealt with Adrian and he was on hand to help wherever he could, as …

Ollie and Noemi really went the extra mile. I was looking at a second hand XC90 just after Christmas and Ollie managed to get me into a car for a test drive the day I called up. We managed to come to an agreement by the end of the day. The …

I have an xc40 recharge, which in truth hasn’t been that great. The charging unit went, so it went in for repair. At the point of repair, they discovered water in the footwells, considering this was a 6 month old car it wasn’t great news. …

Disappointing valeting..the w
Wheels and outside were good..but inside disappointing.

Unfortunately a few months after purchasing the car, it became apparent they had sold it with Summer tyres and allowed me to drive it away in winter months. …

Good service from both Jo & Simon. Kept me updated on all issues. I will definitely use them again.

Greeted with warm smiles – it was such a pleasure bringing in the car for servicing at Fawcetts garage. I was offered a nice airy room to work from; whilst I waited for the service completion. Exceptional communication and customer care …

We went to see if we could do a trade in for the Mrs. Having looked on line and used the volvo calculator we felt it was entirely possible. …

Changing a car is never an easy process. After 6 years loving my Discovery but not so much the customer service of the Land Rover dealership, it was time for a change and the CX90 seemed the best fit. While new to the sales team, it was …

Came into Fawcetts Volvo with a concern surrounding my windscreen leaking I was dealt with by James who was very helpful and attentive he got the vehicle in within a record time and then called me to let me know it was resolved so I could still take the car on holiday the next day. Service was second to none. Thank you volvo

Brought my current car from Fawcetts last year and received great service at the time. After my car having its first MOT and a service this year, I received excellent care from the service department, particularly James. When a small …

Tom has been so brilliant with getting our car setup, so so happy. Martin has been great too

Came into Volvo in Newbury with a tyre problem. No appointment. James Bedford and the mechanics were marvellous. They found a leaky valve and repaired it free of charge. Means I can drive to work without worrying I may have a blow out on the motorway. Very reassuring to know they are so helpful and nearby.

Excellent customer service, the team very attentive and very knowledgeable about the cars.
Explained everything in a simple manner!
Tom and Martin were brilliant!

Having had my current Volvo for 11 years, it was time to finally upgrade… Nathan and Steve could not have been more helpful… going over all the options and discussing the add on products… even after I signed the paper work for one car… …

Absolutely great service very much recommend not pushy at all. Adrian and Nick both very helpful Picked up the car absolutely no faults looked stunning! …

Great service and a pleasure to deal with….. We bought a used car from Fawcetts and are extremely pleased with the car, the service and the price – Thanks.

Having service for our Volvo from Fawcetts for last two years. Usually I connect with Peter who is always kind and happy to answer all my questions. If you visit Fawcetts, I am 100% sure that you will recieve lots of smile and support from every member of the Volvo team. I appreciate for the great service they provide.

Noemi was amazing highly recommend going to see her as before and after buying she’s been so helpful!

Excellent service, use of a courtesy car while my car in garage.

Had a slow puncture on my Volvo XC90 yesterday. James Bedford said to bring it in straight away and they would fit the job in. Fortunately it was a screw in a position that was repairable and it was ready by 3pm and surprisingly free of charge. Outstanding customer service from knowledgeable staff where nothing is too much trouble.

We completed a purchase of our new car just in three days.
Professional, knowledgeable and friendly staff overall, especially
Joe Thompson. We asked million questions, nothing was to much. …

Adrian at Fawcett Garage helped us find our perfect car. We were very particular in our expectations of what the car had to offer. Nothing was to much trouble and Adrian met and exceeded our wishes. Great service and communications . Thank …

The third time that I have used Fawcetts for servicing on my XC40, which I had purchased new, from them and I am impressed with the level of friendliness and courtesy shown by the staff. As I had decided to wait today for the car which also …

From walking in on Friday, test driving right away to driving off in our new XC60 today (Tuesday), we experienced excellent and speedy service all round. Samian was incredibly helpful, listened to our requests and nothing was too much …

Wayland’s Volvo at Newbury made buying an easy relaxing experience. Gave me peace of mind, followed up quickly with a minor issue
Very pleased with the car and a years warranty, which is better than most non main dealers whilst remaining competitively priced with them.

Outstanding customer service and care delivered today by Fawcetts Newbury and James Bedford their polite and professional service advisor in particular. An unscheduled stop far from home after a low pressure warning from the Tyre Monitoring …

Had a very Pleasing experience when Buying my first ever Volvo.
I had a lot of questions and am very particular about what I want in a car But Samian was very patient and answered all my questions. …

I would recommend Waylands Newbury to friends and family because I found the experience very good. They were interested in trying to help in all aspects, also I didn’t feel pressurised in anyway. …

Outstanding service from Fawcetts Garage Newbury. Just received the delivery of my new car today, and the experience was amazing! Firstly, they offered a very competitive price compared to the other dealers. Secondly, top-notch customer …

Came to volvo Newbury to have a puncture repaired the service was excellent dealt with James Bedford who was extremely helpful and polite! Would definitely recommend using this branch and it was even free of charge for the repair 10/10 service.

Excellent service from James Bedford. He really went above & beyond in getting our V40 fixed as quickly as possible 🙂 …

Called in to talk about XC60 I saw online. Joe the product specialist was very attentive on the phone and arranged a day to come in to talk about the car I liked. Unfortunately my budget and preference didn’t fit but none the less, Joe was …

James has gone above and beyond to help get my car back on the road. I have been kept informed every step of the way, and he has helped with any issues that have occurred. I would highly recommend the service department at Volvo Newbury especially James.

Justin Friend at Fawcetts was great from start to finish. I found a Peugeot 5008 that they’d taken in part-exchange on Autotrader and gave them a call. Within 30 minutes or so I had a personalised video of the vehicle and within week, …

I’ve dealt with the team here a few times now and they’ve always been impeccable. Genuinely excellent service from the reception staff to the service (front desk and workshop) and sales team. They should be very proud of their showroom.

Visited recently to look at the XC60 with a veiw to changing our car, chatted to Samian with our list of requirements for the car.
Samian was very helpful and researched the company’s stock to find what we were …

James was outstanding. Really professional, very talented, understanding, extremely polite.

Had a number of different enquiries which were all dealt with professionally and promptly by James B. He went the ‘extra mile’ by buffering out a scrape on the bumper of my wife’s XC60 while I waited.

Excellent service from Charlie. He made the buying of our car in a single visit very smooth, allowing us to drive away in our new car within just a couple of hours of us turning up for a test drive. He was clearly very knowledgeable about …

Excellent service provided by sales staff on collection of a dealer transfer vehicle. In particular, Samian Waess came across as very professional and polite. Keep up the good work.

Very happy with the service we received from Adrian, Nick and Ben. They called back when they said they would, were very knowledgeable, and made us feel welcome. Picking up the car was easy, we had a very thorough hand over and left smiling. Many thanks to all.

Very pleased with the service level given and also the car that we bought from this garage. We purchased our car over the phone as we 180 miles away. That’s always a bit of a risk, but the car was as described. We are very pleased with the attentive and efficient service given by Adrian. I wouldn’t hesitate to recommend this dealer.

Excellent customer service. Left feeling a valued customer. Car cleaned inside and out.

Professional, helpful and very knowledgeable service from Charlie, we recently met at the Berkshire show after expressing an interest in an XC90 and this was quickly followed up with the opportunity to take a test drive. We went with a …

AVOID!!!! After phoning a lovely lady at reception the mechanic phoned me back one simple question to find the starter motor not friendly atall the guy was like a robot and would not help I was going to drive to this dealer to get some work …

We just ordered a new XC90 with Volvo Fawcetts Newbury. Adrian Illman was efficient, very helpful and straight forward. The whole process took us a week – from initial discussion to order placement. Many thanks and can’t wait to get our new car.

I called for help on Saturday and spoke with James Bedford who was incredibly helpful and arranged everything very quickly. He also followed up with a call later in the day to check everything was sorted. I would recommend this garage to anyone.

I recently purchased a Volvo V60 from Fawcetts Garage, Newbury and would like to compliment and congratulate the staff there generally, but especially Charlie and Ben, for making the whole experience such a pleasure. Their knowledge is …

I was looking for a new car for a few months and met with quite a few dealers and salespeople. Fawcetts, Newbury were by far the best group of people to deal with (which is the main reason we ended up buying through them). First Ben and …

Excellent, definitely recommend to visit if you’re after Volvo

I really can not fault the whole buying a new car experience. My husband works overseas so it falls on me to sort out my car which can be a bit daunting, but I was guided through all my questions and queries by Charlie Ottaway who made the …

Fawcetts are highly impressive, excellent communication, fast and efficient. I’d recommend them for anything Volvo related and will definitely use them again.

On 3rd March 2021 I emailed an initial enquiry to your web site and was advised this would be passed to the sales team.
Martin Digweed rang back straight away to discuss ‘my new car’ …

My 57 plate XC90 was showing all sorts of alarms to do with the brakes. This could not have come worse time for me as I was about start a course of radiotherapy and I needed the car for transport. Fawcett’s came to rescue brilliantly fixing …

From making initial contact with Fawcetts Newbury and speaking to Charlie Ottaway about a Volvo Selekt used XC60, through to completing the purchase and collecting the car was a totally positive experience. The service was courteous and …

Amazing service today from Charlie Ottaway. He was friendly, helpful and exceptionally knowledgeable. He made the experience of buying our car easy and enjoyable. We would recommend Fawcetts of Newbury as a first class place to purchase a Volvo

Have had last three cars through Fawcett’s. Cars have been excellent and service particularly through service advisor James B has been exemplary.

Drove an hour to view an XC60 which was clearly not as advertised on Autotrader……stated “xenium pack” this supposedly includes sunroof and camera….clearly not on this car. …

I dealt with the service department, they were really friendly before I booked the car in, collected my car from home, kept me updated with progress, sent me over an email with some pictures and what they had done, replaced a couple of …

I have just bought a new XC V40 and had the absolute pleasure of being assisted by a Salesman Ben Crook who was simply amazing. I had a bad experience at another local garage and needed reassurance that I was busing a car truly suitable for …

Very high quality cars, makes me want to buy one straight away! Excellent service and I don’t think any car company can do better!👍 …

Reliable- professional and helpful.. thank god for Volvo

Just driven away in my newly purchased V60, extremely happy both with the car as well as the service I have received. Special mention goes out to Charlie Ottaway for his patience, professionalism, support and attitude during the sale, …

Came into Volvo Newbury today had some issues with my satnav and Android auto James Bedford resolved the items quickly and efficiently great service

Tried to book a test drive over the phone. I explained I wanted to test drive the XC40 T4, the sales person said they only had a D4 and therefore unable to help. I said I was willing to try that but the sales person expressed no interest in …

Got a new car so it was a great visit. They were very helpful through the extended purchase, not their fault Volvo had a lot of back orders at the factory, Fawcetts kept me updated throughout and were just pleasant to deal with.

I was very impressed with the service especially from the Volvo representative called Avon who was asolutley proffessional and friendly and who explained all the answers I required as well new information.

Martin was exceptional and very knowledgeable which made the whole experience of choosing a car very easy!
Absolutely love my new car! Thank you very much!

I had a fantastic service from James Bedford today, fitting in more than originally planned but making sure everything was done quickly and perfectly. Really happy.

James Bedford was very accommodating! First time at Newbury dealership and will definitely be back! Thanks James 🙂

Paul and his team in the parts department are fantastic,old fashioned professional service, Paul has kept our three Volvo’s going with quality parts and technical advice for many years. There is another Volvo garage right on my doorstep but they are not in the same league as Fawcetts.

Collected my XC60 on Saturday. The Sales Exec, Steve was fantastic, helping me through the process of setting up the car for my preferences and explaining carefully all the awesome features. To summarise great car and great service from the team!

Excellent service buying my first Volvo. I would definitely recommend Fawcetts.

Whilst I’m sure there are many very happy customers at our local Volvo dealer in Swindon, our experience was tedious and only showed them as being inept. We still loved the idea of a new V40 so phoned Volvo Newbury and our experience has …

Very efficient and friendly service, would recommend.
I was kept up to date with the service on my vehicle and advised on any further parts required. …

Very friendly and welcoming. We spoke to Sam who was a great help. Sam and he’s colleague were very helpful.

The service department, in particular James, were excellent – very professional, friendly and went beyond what was expected. Thank you.

Martin was very helpful, he did not over complicate things with lots of technical talk. He appreciated our needs and identified the right car for us. A most pleasant car buying experience. If only more car sales people were like Martin !!