Essex & Suffolk Water reviews

I reported low pressure this morning. It seemed to be fixed within the hour. It is 5.30, again wanted a shower and again water pressure very low. Why am I paying for a service?

Not sure why there have been so many bad reviews, my customer service experience of ESW has been superb. …

not impressed as I was not notified the water would be off untill 8pm, and perhaps beyond tonight. Iam 81 years old. not good enough

We do have water, there are usually no issues. But i pay the bill every month and i need a utility bill for a mortgage. They said I cannot have it. The bill i can access online has my email address on it, not my actual address. Everyone …

Still unable to access e billing account, absolutely useless having to phone more than four times, and wait up to 30 minutes, then eventually ring back.
Promised all sorted. …

Worse water company ever. Irresponsible and rude. Expensive as well. They like to milk your money but not give you the service they should. Low pressure water and no one cares to do anything about it. Old main feed pipe no one bothers to …

Have been experiencing low water pressure for months, have contacted Essex & Suffolk many times and been told that it’s being fixed but only improves for a short time. I have the situation now where some of my appliances will not work …

They booked me in for an appointment to install a stoptap outside my house for the 5th of Feb. Messaged me on 5th of Feb saying there was an emergency and my appointment has been postponed to 13th. And on 13th they text me to say there has …

Received brilliant customer service recently from Gavin Hall and his colleagues Gary and Aaron. …

Absolute disgrace of a company please read your reviews and improve your service!!!!!!
I moved in to my property in 2014 and was forced to accept a meter reading bill, …

I have always had fantastic service from Essex & Suffolk Water so I am surprised they have such a low rating. They have always answered my queries instantly, and recently assisted me with my leaseholder who was trying to charge me for a …

My drains were blocked.
Excellent promy phone service.
David and Oscar came not an easy job to donor even find the man hole..They were …

Water tastes discusting even my dog won’t drink it and drinks out of puddles where possible. I requested a break down of whats in our water and I’m not happy as we pay slot per year for drinking water. Also not happy the government want …

This organisation has to be investigated by local authorities or government. I live in a small 2 bedroom house, no water leak or nothing. Yet my bill for 6 months for 2 people is 720 pounds. I queried multiple times they kept on yapping on …

Ive never experienced so many issues with my water until I moved to grays and had to deal with essex & suffolk water! Constantly theres issues with my water! Once I didnt have water at all for most of the day!! In less than 6 months ive had numerous issues! Absolutely terrible service!

Called to say I was moving out and my property was going to be empty until sold. They stopped billing immediately as they said ‘why pay when no water would be used’ Common sense from a utility company is often hard to come by but this was great from them!

Never had any issues and always got fresh clean water, what more do you want?

I had two gentleman called Chris and collin come to my property as I have a old broken stop tap in my front garden, and is covering my garden in water.
They were both so helpful and professional explained what as happened and what …

jUST AWFUL, I have no doubt that they have some very good staff, just a shame I don’t get to have any contact with those that might be able to help. On the 4th day with paths dug up and neighbours unable to park on the road outside their …

Absolutely disgusting company. Beyond expensive. Treating vulnerable customers like dirt. They don’t care how poor or unwell you are, they will still take you to court for money you don’t bloody have.

Yesterday I reported huge leak from manhole outside my house. Was told someone would be out yesterday or today. No show. Now been told “hopefully” someone will look at it tomorrow. Hundreds of thousands of gallons of water being lost and the company couldn’t care less.

I am not a client, but an insider. I agree the waiting times are absurd, but I am sure most of the people is fairly treated and gets a reasonably quick solution (once someone answers). …

I just want to say that it was a nice surprise to be dealt with so pleasantly and professionally by your employee, Leslie (female) today when I phoned to make an enquiry. She answered the phone cheerfully and listened to what I had to say …

Abominable. I live on my own and hardly ever home yet I am being charged £55 a month for use of water. I have written to them and been ignored. I have complained via phone and been fobbed off. Don’t understand how someone living on …

Do not bother applying for the low income scheme if you are genuinely poor. We got told we did not earn enough to qualify. So ironic when they are supposed to be helping the poor. Only interested in helping benefit cheats and not the genuine poor.

not helpful. complete tossers got to wait a week for a technician to find a leak charging me 130 pounds a month for 3 bedroom house when i pay 30 pounds a month

The worst water company in the whole of the uk. They are rude, do not care about their customers, use bully tactics to get you to pay in advance and even use a spoof debt collection agency to try and scare you. It is about time these …

We had Water Theft from a Factory behind our Offices in Basildon. This was alerted to us by Essex and Suffolk due to the large spike in the Bills. We tried to make contact with them but to no avail. Essex & Suffolk Water sent Trevor to our …

1 hour on hold… my partner and I have been trying to contact them for a week (after moving into a new house). I am confused as to why it’s so difficult to get in contact with a company of whom you are spending large sums of money with? …

Absolutely astounded by them! Check your bills please people and don’t expect a straight forward honest response or any reasonable level of communication if there is a discrepancy I am taking my complaint to Ofgem!

THIS IS INSANE!!!!!!!!!!!!!!!!!!!!!!!!!!!
Charging people 60qds/month for water supply which is a basic human need by all and large. …

Told to press 1 and would go to the front of the queue and they will ring you back. Good luck as they ring you back and there is no one on the other end of the phone. They then leave a robotic message saying they could not contact you

It rather unfortunate that Essex and Anglian water are allowed to charge over £60 for water & sewage. It costs about £40 in Central London for the same service. Shame.

FAKE PARTS – I am extremely disappointed with Essex & Suffolk Water.

I have only had work on my water supply conducted by Essex & Suffolk Water, no …

Main pipe burst outside my property. Assessor turned up within 2 hours and the repair guys arrived within 5. Good response from Essex and Suffolk.

Danny in customer services is an OG 🙏🏻 …

what a nightmare my email server has just gone down for good so the system wont recognise my account when i tried to pay bill online , tried on phone no one there ,tried automated system wont proceed without e mail post office round my way closed so guess whos not getting there payment

By far the worst and most expensive water company bloody rip off. There’s only four of us living at the property and most of the time we are at work. Yet our bill is extortionate.

They are too expensive per cubic metre of water. I got to pay 60£/month with them but while I was living in Newham I used to pay as little as 184 £/YEAR with Thames Water. Such a huuuuuge difference.

Would give zero stars if it was possible. Not sure the actually employee anyone to answers calls. Expect to wait for 2hrs for some to answer. If i could use something else i would!! Avoid at all costs!!1

I don`t think there is anyone working at Customer Services. I have called them 8 times in the last 2 days, one call I was on hold for 41 mins. Still why do they have to worry about good customer service, when they have a monopoly!

Since I moved to a new house they charged me average 70 a month on 3 bed room house 4 people cnt believe it when I called to check wts going on they asle to do leak test by my self I dnt understand why they take services charged it’s a robbery 😡 …

We had a water quality issue. Excellent service from Mike in the call centre and Greg on site today – all resolved in 24 hours

My water pressure is so low the geyser won’t work ig1 area landlord has checked no leaks

Useless. On hold 30 mins. Told me they’d call me back – still waiting!!!! They say they care about the community they serve and their customer services is 300 mile away in Durham. All they care about is £££$$$$

The first few times I rang them the waiting times were too long – i gave up after 10 minutes. Have found the customer services rep to be very helpful however..

Horrible customer service, rude staffs, they dont seem to know what they are doing.. they charge u 10 times more than you water bill should be. Worst water company ever…..will not recommend

The worst company. They are very expensive and you have no choice to switch them as long as you live in Essex

On hold for over 1.5hrs… website is and apps is poor!

Contacting to advise of move to new home.

I have to say I have had to contact this company twice this year and the service was first class. …

Absolutely diabolical service – wanted to discuss a complex utility matter waiting time half an hour and then an hour. Shambles given up !

They over charged me with meter reading, while others without meter are enjoying free water with less bills.

Abosolute Joke of a company.

i got bill £540 for 6 month . In flat just 2 person living . Looks that they supply not water but gold ……………………….

4th june 2018 hopeless customer service ,not picking up the phone,in total about one hour and still not pick upits a disgrace -shame household customers cant switch suppliers

Lovely staff, really surprised with the 1 star reviews. Always gone above and beyond for me, can’t rate them enough.

Waited ages for a simple phone query Very poor call centre wish we had a choice of supplier

Excellent service when we had a problem with our stopgap.
Very efficient and helpful technicians.

Never had a problem with the company. Care about there customers and helping people.

Never had a problem in 20 years and great service. Water tastes great too.

Very bad company, total ripoff !!! Money 💰 and profit orientated !!!! …

Worst company to deal with in terms of water charges. Always had to pay thrice the amount everyone else around me was paying.

Way too expensive, they increased my water bill 3 times in the past year.

No water for over four hours. No information on website and over 40 mins on hold for information. After 50 mins I hung up. Appalling service

Their staff are backward and uneducated with no care about other people. THICKO’S AT WORK!!

Their website says “closing at 18:00” however when calling at 17:00 operator says that offices are closed.

Good service . Came attended leak followed up as promised. Thank you.

Rubbish customer service, why would they care; we have no choice 🤬

but …

Paying over 50 pounds for 1 person staying in the flat 1day a week ! Rip off!

Never answer their phones, 45mins plus. waste of time company.

Very expensive. Didn’t like my experience with this company.

Appalling service. Short tempered and no knowledge on the phone. Extremly rude. Incompetence!!!!!!!

very expensive and bad policies… Will never recommend to take the meter read..

47% increase in water charge in 6 years. No accountability.

They are stealing hard money by charging too much from the meter readings

Robbing scumbags !!! It’s probably cheaper in Chelsea than Essex for water rates !!!

Bought 2 water butt’s from them awful delivery service

Suddenly water bill has gone up without any notice .

Charge to much from meter readings ..we never get to see…

Thieves. Absolutly extortionate prices, you are all greedy c****s that will burn in Hell