Finchley Memorial Hospital reviews

My experience on this morning visit was great. The receptionist Viki was helpful and explained everything in detail. …

On my visit everything was great. I had MRI done, no wait and staff were friendly. There is free parking at hospital but you have to enter your number plate inside at kiosk, car park is really spacious. …

One of my favourite hospitals to have blood tests or be treated at A&E.

Thank you so much everyone! 🏥 💕 …

All these years, I have been to this hospital many times, mainly minor injuries of children or me. Almost all experiences have been great. I went there today for blood sugar test. It was easy and convenient to book online. I have forgotten …

We are so lucky to have a walk-in centre within a couple of miles from us. Always struggling to get a gp appointment post Covid. We had less than a 2hr wait and saw a great nurse who was kind and thorough.
More people should use this service rather than blocking up A&E!

I visited the Walk-in Centre at Finchley Memorial Hospital and unfortunately had an extremely negative experience. The customer service was beyond terrible and I would rate it a zero-star experience. The staff members were extremely rude, …

Honestly, if you are in need of medical help you’re better off calling 999. Constantly being told incorrect information, being sent from department to department to only go back to the initial person because I should have been given a …

I wish I had good things to say about the service provided at this hospital but I really don’t. On several occasions the receptionist and nurses are really unhelpful. It’s bad that we have to be sick going to a walk in service or do other …

I had to attend for a medical self-help course on a Saturday. It was very quiet with no sign of activity. I’m not sure if there are wards. I assume so, but it isn’t like a busy hospital with people coming and going. Parking was free as we using the hospital services on a weekend. It might not be free during the week.

We went there for my child after 6 pm. The nurse was ready for a chit chat but she refused to check my child since there are no doctors. She asked me to go to the nearest A&E. …

from the ladies on reception, to each nurse i have dealt, with i cannot fault the service i received. friendly, informative and made me feel at ease. arrived at 8.30am for the walk-in and was seen within 40 minutes. follow up appointments …

I went there on a Sunday to have my toddler checked after complaining of stomach pain for a few hours. The staff were courteous and professional and really helped us through the difficult moments. …

Visited CT/MRI mobile department today, was seen quickly, Alastair and the others were lovely. Explained everything, very attentive. Great bunch!

I had to go the walk in in finchley memorial hospital, first I waited for 3 hours, the staff is racist and discriminatory. Then this awful rude nurse saw me, and said it will take 3 weeks for your chest to clear, i am coughing blood and …

Great for blood tests with free parking (just remember to enter your vehicle registration number into the consoles located within the hospital- there’s plenty of them and well publicised), very friendly and caring staff and a Costa inside for snacks. Much more convenient than Chase Farm or Barnet General..

The guy at the “information” desk need to learn some manners…(should have taken his name) but worked on the 12.03 at 8am.
Very rude to the arriving patients and talking with the mouth full of food.
But the rest of the staff very helpful and friendly.

Arrived at the walk in. The receptionist saw me standing there but could not bring herself round to telling me there is another person who can see me. When she finished seeing the person (this person was filling in a form while she sat …

Originally I started going here for blood tests- I usually faint and don’t deal well with blood tests but the nurses here are really skilled and never hurts, they’re understanding and supportive. …

On arrival there was a big sign stating you should be seen for triage after 20 mins. When I questioned the receptionist after 2 hours she told me there was no triage. In quite a rude manor. We waited over four hours to be seen by a nurse …

Very rude security staff was waiting for my heavily pregenat partner to come outside the hospital to come in the van and i got abused by the secuirty staff to move was there for 3min. Very bad experiance. The security to do there job and parking stuff to do there job.

First chemo infusion and the nurses were superb! Made me feel very relaxed and calm throughout.
Thank you

Amazing friendly reception staff. Seen by excellent Doctor had Xray. What a great service considering NHS problems.

I have been to this hospital a few times, and my experiences have always been great. I usually go there for blood tests, nurses are always kind and friendly. Today I went because of injured foot, and nurse Tina was just amazing with me. She …

Great , clean and new hospital. I have used Walk-in clinic on few occasions, waiting time around 3hr but I guess it depends on the day. Receptionists friendly and helpful… very positive experience overall.

Just came back from phlebotomy at Finchley memorial hospital and the lady there (Marlena) was amazing. Very welcoming, polite and respectful and willing to answer any questions as I had blood test done just two days ago elsewhere and my GP …

Damaged arm, seen in 30 minutes.
Great nurse. People complain too much about NHS. Couldn’t fault them this time.Excellent.

My review is based upon multiple visits over many years. It is not based on a one-off experience.
All the reception and security staff are rude, disinterested, slovenly and …

If you have a sore throat they will turn you away at the walk-in as they have their own policy, which is not mentioned anywhere on their website, of only 5 people with a sore throat. Kind of ridiculous for a healthcare provider, seems like …

3 hour wait for wife’s x ray for broken wrist then sent to Barnet General for treatment . Another 6 hours in travel and waiting 9 hours in total

Patients are treated Disgustingly bad by the staff.
The nurses looking after the patient are miserable and don’t give a high enough level of care. …

Thank you so much for the wonderful care my mother received today the treatment was amazing the staff are wonderful

The receptionist lady need to humble , the minute I went there she start rolling her eyes as if she doesn’t want me to be there nor I wanna be there in the hospital .

I have visited the CT scan unit in the parking lot last week. The lady who did my scan was professional and caring. Her colleague not much, I could clearly saw on her face she just hates to be there. She was trying to find the spot for the …

All are useless far from Nurses or Doctor’s..been 5pm on walk in centre they don’t accept us because shift is finishing at 9pm “ i dont want stay more than this time Mr Emilian he say clearly on check in desk” waht kind of service they do …

My son was seen by a doctor at the walk in clinic and the doctor was very kind and caring. Great service all the way…

No wonder the NHS are in trouble. A simple blood test had been booked , I used the same email address as my fathers blood test , but changed the details . However when I arrived for the blood test , I was turned away because of the same …

Sent here by 111 as I have tinnitus and hearing loss from 2 covid vaccines, and had a flu vaccine 2 days ago which has made my ears painful and my tinnitus 9 out of 10 instead of 5 out of 10. I was told there was a doctor which is why I …

Good facilities but lots and lots of rules. If you park you need to register your car at reception otherwise if you forget you’ll get a fine. Also, cannot walk in for a blood test with a gp form, you have to sign up online or call. However …

There is no communication with the reception and nurse. I was waiting for one hours to be attended after one hour I receded to asking in I am in the wrong place. One of the nurse told me that my appointment has been called after a long journey to get to the hospital. It’s not acceptable this kind of service.

I have serious concerns about the service of the walk in centre. The receptionists are extremely unprofessional and unwelcoming. I waited at the walk in centre for 3 hours to be seen (as expected, I have no problem in waiting) however …

I didn’t have much of interactions with people but it seems nice and clean and very modern

Have to wait until the walk in clinic is supposed to open to be told that there’s not going to be a walk-in clinic. Shame

Went there for my scan and everything was clean and staff were very nice and polite. Thank you.

Whilst the staff doing the blood tests are good, the phone service is absolutely hopeless! They have extended the times of the tests and do them at weekends as well, but when you call the answer you get is – they are closed on weekends and …

Fantastic service from consultant Stephen GP -had issue with left earing that got embedded within the ear, was delt with quickly and pain-free. Was seen within the hour which was good. Reception staff were fine. Recommended

Simply the worst NHS service I have ever came across. Unhelpful staff, complete lack of any compassion towards people in excruciating pain. Letting me trying to walk with major leg injurie without offering help, wheelchair or crouches. God …

They are take so long time for checkup not recommend this hospital

They didn’t contact my GP to correct an admin error so that I could have had my blood test that day. This turned a 1 trip task into a 4 trip one. …

Community hospital wirh no A & E. department. Blood tests appointment required in advance & free parking as long as you inform reception on arrival. Prompt, helpful & efficient service.

Very nice hospital . No a&e . They offer blood tests ( pre booked ) as well as many other services . Polite staff , helpful . Unfortunately toilet facilities were rather dirty which is shocking saying it’s a hospital

Our massive thanks to the infusion suite team from nurses to the receptionists on the way in which the cancer treatment was organised and carried out for my mum. They have been incredibly efficiently, thorough and caring even though working …

The staff at the walk in centre are outstanding. They go above and beyond to treat you and comfort you. They were polite, helpful and really deliver an outstanding service. Can’t thank the nurses enough!

I can’t thank them enough!! Really caring professional staff go above and beyond.

Unhelpful staff, unable to provide support if you have an ear infection. They said I must go to A&E? What’s the point of this Walk-in Centre? Most staff was at the back drinking beverages and on their phones except for the nurse at the …

I was at A&E last Saturday at Barnet General. Sensibly they insisted no entry without mask. Covid cases soaring. Today I’m at Finchley Memorial unexpectedly bringing my mother. All staff have masks but majority of patients are without. Yet both hospitals in Barnet. Reckless!

I understand the enormous pressure the healthcare workers have been under but I was stunned by how curt, unhelpful and rude the women was who answered the phone in the Gynaecology department. When I explained my MRI results were still not …

I had a very bad experience last week on Friday at Finchley Memorial Hospital.
I am few weeks pregnant and I went to the hospital for my first blood test.When I arrived to the reception they send me to the area for blood test, when I spoke …

My son was referred to walk in clinic by 111 due to his infected lip which caused him to have a fever. The staffs on reception attitude was absolutely shocking once I’ve told them he’s had a fever last night. She then checks his temperature …

Very friendly and efficient staff from reception to treatment room.

Waited 4 hours for little child to have a cut attended to whilst many other later arrivals went in . Didn’t seem to be any priority for small child to have a 10 minute procedure.

Excellent communication from NHS staff, quick & easy, with hardly no waiting time.
Good covid restrictions in place. …

Rude !
The reception they just have something better to do than be polite and let people feel welcome. Especially the walking centre department. …

Had an appointment this afternoon (03/06/19).
The blond headed receptionist just took my appointment letter, and asked me to wait next to the reception area. The receptionist went home, and didn’t give my …

An amazing hospital with excellent compassionate care and support. The staffs (Talia, Priscilla, belinda& Natalie ) from phone consultation, receptionist and other members of staffs; even the security guards were very caring and courteous …

Myself and my partner are really unhappy with the service that we received from Finchley memorial walk in center,very poor.The receptionist was fine but nurse and doctor sub standard.We feel that the nurse didn’t listen to us.I had a high …

Reception was friendly and o only had to wait around 25 minutes to be seen
I was worried about being seen that I wouldn’t be treated well but ms bezuglowa made feel very comfortable and not rushed
and went through my elements with ease

Generally speaking the service is good although some of the admin staff can be rude and uncaring

Called to check the waiting time of the walk in centre before coming here. When I arrived, it was 1-1.5 hours. That was 3 hours ago and still waiting to be seen. The receptionist was completely unapologetic of the fact they got the waiting …

This ‘nurse led’ service is in serious need of a doctor.
Receptionist unhelpful and rude and won’t tell you how long the wait is, just tell you to shut up and take a seat basically .

A modern and well specified walk-in health centre that I have visited MANY times with my kids. Ample parking which is, wait for it, FREE!

I arrived when they opened to avoid long waits, which seemed to work as I spent a total of ~40m waiting between assessment, xray, and results. Staff were business-like and pleasant enough: neither rude nor especially friendly (except for the last Nurse Practitioner who walked me through my results, who was lovely).

very rude short tempered unhelpfull people the xray department did not send my results to my GP so i rang the hospital but they let the phone ring off the hook my elbow that i had the xray for is realy hurting and my GP CANT TELL ME WHATS WRONG because i have know xray results

Great hospital with nice staff
NOTICE :
I had to do a full back x-ray there but couldn’t do so because they do not have …

Had an appointment on 3 March 2021 with the dermatology department, went for my appointment only to discover it was cancelled and no letter or phone call to tell me my appointment was cancelled. …

I have limited mobility, and when I was called in technician just ran off and did not wait. So I had to locate person. …

I came here with my daughter after being referred to the walk in centre by my gp, the receptionist was unprofessional and I overheard them gossiping about several patients. They are in need of proper training. Just because there the NHS they think there above us. Very disappointing and shameful attitude 😒 …

I rang my GP and I was told there were no doctors to see me…if I could go to Finchley memorial hospital .I went to the walk in section..told how I felt and before any doctor saw me I was told that I might need blood tests and I was told …

I went to finchley memorial walk in centre. This is not the first time I have been to this particular site, I find the staff and establishment to been extremely good, better than a lot of hospitals we have today. I will travel the 30 …

I went this morning with a raging infection in the right hand side of my face – very painful. The receptions were very kind and sympathetic. I was seen within half an hour the doctor was also sympathetic, friendly and non-judgemental. He …

To wait to be seen while you are in so much pain is worst ever but to be scolded by the receptionist in front of everyone is far worst than ever. Very disrespectful receptionist in the walk in department.! I explained that I heard a nurse …

I had a fall and damaged my shoulder. I had X-rays and was told it was a muscular issue. I was then recalled and a definite diagnosis could not be made. The did not refer me to Urgent Care as I was given a 17 day wait for the fracture clinic. I have since found out privately that my shoulder is dislocated- surely that should have been straight forward enough to diagnose.
Xrays that are not clear cut should be reviewed by a radiologist- someone who understands the bone framework.